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c3c314097ef5fe426ae5651a3fe94de6f2fc2d63
Commit Graph

94 Commits

Author SHA1 Message Date
Romain Quetiez
a333bcb084 User portal: enable the creation of Incident tickets (ITIL + requires a change in the configuration file -see the readme file) 
SVN:trunk[2959]
 2013-10-28 16:50:13 +00:00
Denis Flaven
864ce74cbc #805 The label of the ticket must be computed at the last minute, just before insertion, for the Mutex to be effective 
SVN:trunk[2956]
 2013-10-24 12:05:16 +00:00
Romain Quetiez
f684cb1745 Compiler: added "constants" 
SVN:trunk[2955]
 2013-10-24 09:49:56 +00:00
Denis Flaven
02e6658439 #804 tickets' highlighting is now based on the computation performed by the stopwatch, in order to support non 24x7 working hours 
SVN:trunk[2952]
 2013-10-24 08:11:40 +00:00
Erwan Taloc
ae8ff6b675 Fix Trac #796 
Prevent Support agent to create ticket for obsolete Services and Service sub categories

SVN:trunk[2944]
 2013-10-21 13:06:10 +00:00
Erwan Taloc
7a18730949 Hidde unused attribute end end in the search form 
SVN:trunk[2934]
 2013-10-21 06:46:17 +00:00
Romain Quetiez
edce93282b #792 Duplicate entries in the parent/child tickets when updating the case log and applying a stimulus (e.g. Close the WO) at the same time. 
SVN:trunk[2930]
 2013-10-18 15:54:54 +00:00
Romain Quetiez
afa3c40c3e Improved the column load optimization which was causing object reloads in various circumstances (impact can be important when loading lists with many lines): 
1) When changing column settings (menu "Configure this list")
2) When a plugin was systematically reading some data (e.g. Highlighting late tickets requires to read tto/trr/status/start_date!)

SVN:trunk[2925]
 2013-10-17 09:46:10 +00:00
Denis Flaven
d5be250640 #754 Prevent UserRequests to have themselves set as Parent Request (and same for Incidents) 
SVN:trunk[2913]
 2013-10-15 13:41:15 +00:00
Romain Quetiez
6de4d93ef2 #562 and #760 Refresh of the german translation 
SVN:trunk[2906]
 2013-10-14 15:10:29 +00:00
Erwan Taloc
39ef3d13e6 Fix bug #768 to avoid to select obsolete service and service sub categories in the portal 
SVN:trunk[2894]
 2013-10-11 11:05:45 +00:00
Erwan Taloc
c5bf962095 Fix bug #755 to prevent modification of CIs and Contacts list for UserRequest and Incidents 
SVN:trunk[2892]
 2013-10-11 10:47:14 +00:00
Romain Quetiez
2b4ad2c50b Reviewed the portal (look and feel slightly improved) 
SVN:trunk[2826]
 2013-08-20 11:42:46 +00:00
Denis Flaven
7db7c0781f Make the portal (slightly) more configurable... 
SVN:trunk[2797]
 2013-07-12 13:55:28 +00:00
Romain Quetiez
f0a5a0a948 Completed the move of dashboards from separate definition files (e.g. overview.xml) into data model files (8 dashboards were concerned on the model 2.x, 6 for the model 1.x) 
SVN:trunk[2786]
 2013-07-02 09:18:40 +00:00
Denis Flaven
58dfa3335a Spanish localization enhancements, thanks to Miguel Turrubiates 
SVN:trunk[2741]
 2013-05-16 12:41:10 +00:00
Denis Flaven
4ea0093f12 Enhancements to the Japanese localization, thanks to Shoji Seki 
SVN:trunk[2701]
 2013-04-25 09:24:35 +00:00
Romain Quetiez
f2738a79a0 User Portal: 
- Portal power users can see ALL the tickets of the current customer
- Reopen and Close are done in a separate dialog box where the user will input requested data
- On closed tickets, the user satisfaction and comments are displayed

SVN:trunk[2697]
 2013-04-18 15:23:43 +00:00
Erwan Taloc
a3213bba43 Remove wrong dependency to service_id on parent_request_id 
SVN:trunk[2635]
 2013-03-18 17:46:56 +00:00
Romain Quetiez
a965bbd39f #626 Fixed missing translation in dictionaries (Tickets: "relations", and Contacts overview / count) 
SVN:trunk[2627]
 2013-03-14 17:37:19 +00:00
Erwan Taloc
0f2815b202 change lable for simple ticket management module 
SVN:trunk[2573]
 2012-12-13 15:24:59 +00:00
Romain Quetiez
b038bc3905 Cleanup in the setup manual instructions 
SVN:trunk[2557]
 2012-12-11 10:19:28 +00:00
Denis Flaven
99240e997c Update of the lifecycle images 
SVN:trunk[2551]
 2012-12-07 12:06:16 +00:00
Erwan Taloc
04a037a91d update Case for Request management menu 
SVN:trunk[2529]
 2012-12-06 09:21:51 +00:00
Erwan Taloc
b6288aeb6b update Case for request management menu 
add transition to escalated ttr

SVN:trunk[2519]
 2012-12-05 14:57:14 +00:00
Erwan Taloc
2af564bc03 Update descriptions for each linkset 
Add Application solution tab for Virtual machines


SVN:trunk[2493]
 2012-12-01 16:54:06 +00:00
Denis Flaven
8fa41e2fd0 Localization update: 
- German thanks to David Guembel
- Japanese thanks to Shoji Seki
- Spanish thanks to Miguel Turrubiates

SVN:trunk[2447]
 2012-11-21 11:18:59 +00:00
Romain Quetiez
4d85ff60ab Fixed #618 and #621 
+ renamed a few classes/enums/attributes to improve the classes naming consistency and ease the writing of OQLs
+ fixed errors in the profiles

SVN:trunk[2434]
 2012-11-20 16:24:24 +00:00
Erwan Taloc
058787a366 Make Request Mgmt module visible for all 
Update translation for customer satisfaction

SVN:trunk[2428]
 2012-11-12 18:09:35 +00:00
Erwan Taloc
4ac9f0654c replace emergency by urgency for user portal variables 
SVN:trunk[2412]
 2012-11-02 08:56:04 +00:00
Romain Quetiez
cd745f1df1 Dashboards - make sure that dashlet ids are unique within a given dashboard (not a cell), which can become uneasy when the dashlets are spread amongst several modules 
SVN:trunk[2401]
 2012-10-29 12:56:40 +00:00
Erwan Taloc
050037acb2 set default order descending on ticket ref 
SVN:trunk[2387]
 2012-10-26 13:24:39 +00:00
Erwan Taloc
d894ec0a9f replace type Emergency by Urgency 
SVN:trunk[2381]
 2012-10-26 13:09:47 +00:00
Denis Flaven
66e3554308 Split of the datamodel into 5 modules: 
- Core (as before, mandatory)
- Storage
- End-User devices
- Datacenter devices
- Virtualization

SVN:trunk[2352]
 2012-10-25 10:22:41 +00:00
Romain Quetiez
d7e492b711 XML Datamodel: new format (version + zlists changed) - not compatible with 2.0 alpha!!! 
SVN:trunk[2342]
 2012-10-24 13:54:02 +00:00
Denis Flaven
80ec842042 Slight (incomptaible!) modification to the dashboards format to support incremental changes through the XML. 
SVN:trunk[2336]
 2012-10-24 08:04:17 +00:00
Romain Quetiez
721faa7e1e Updated copyright (2012) and license (LGPL changed to AGPL) 
SVN:trunk[2333]
 2012-10-23 21:41:36 +00:00
Denis Flaven
281a01fca5 Added more precomputed life cycle images 
SVN:trunk[2324]
 2012-10-22 09:14:57 +00:00
Erwan Taloc
216bbd0ce1 Add edit mode for Linkset 
SVN:trunk[2320]
 2012-10-21 08:40:50 +00:00
Erwan Taloc
e3a285e423 Remove obsolete attribute 
SVN:trunk[2316]
 2012-10-21 08:00:55 +00:00
Denis Flaven
37f75428d2 Typos 
SVN:trunk[2315]
 2012-10-20 20:26:29 +00:00
Romain Quetiez
a57aed9ffc Portal adapted to datamodels 1.x, 2.x (simple tickets, or ITIL tickets) 
SVN:trunk[2299]
 2012-10-19 13:07:35 +00:00
Erwan Taloc
da4419b848 remove SLA computation herited from ticket 
SVN:trunk[2294]
 2012-10-19 09:15:43 +00:00
Erwan Taloc
96c62463d5 Initial load of data model 2.0 
SVN:trunk[2283]
 2012-10-18 09:26:30 +00:00