composer/iTop
6
0
Fork 0
mirror of https://github.com/Combodo/iTop.git synced 2026-04-23 02:28:44 +02:00
Code Issues Packages Projects Releases Wiki Activity

remove SLA computation herited from ticket

Browse Source 
SVN:trunk[2294]
This commit is contained in:
Erwan Taloc
2012-10-19 09:15:43 +00:00
parent 7809037963
commit da4419b848
1 changed files with 1 additions and 106 deletions
Download Patch File Download Diff File Expand all files Collapse all files

107
datamodels/2.x/itop-request-mgmt/main.itop-request-mgmt.php
View File

@@ -15,110 +15,5 @@
// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
/**
* Base class for computing TTO or TTR on a ticket
*/
class ResponseTicketSLT
{
/**
* Determines the shortest SLT, for this ticket, for the given metric. Returns null is no SLT was found
* @param string $sMetric Type of metric 'TTO', 'TTR', etc as defined in the SLT class
* @return hash Array with 'SLT' => name of the SLT selected, 'value' => duration in seconds of the SLT metric, null if no SLT applies to this ticket
*/
protected static function ComputeSLT($oTicket, $sMetric = 'TTO')
{
$iDeadline = null;
if (MetaModel::IsValidClass('SLT'))
{
$sType=get_class($oTicket);
//echo "<p>Managing:".$sMetric."-".$this->Get('request_type')."-".$this->Get('importance')."</p>\n";
$sOQL = "SELECT SLT AS slt JOIN lnkSLAToSLT AS l1 ON l1.slt_id=slt.id JOIN SLA AS sla ON l1.sla_id=sla.id JOIN lnkCustomerContractToService AS l2 ON l2.sla_id=sla.id JOIN CustomerContract AS sc ON l2.customercontract_id=sc.id WHERE slt.metric = :metric AND l2.service_id = :service AND sc.org_id = :customer AND slt.request_type = :request_type AND slt.priority = :priority";
$oSLTSet = new DBObjectSet(DBObjectSearch::FromOQL($sOQL),
array(),
array(
'metric' => $sMetric,
'service' => $oTicket->Get('service_id'),
'customer' => $oTicket->Get('org_id'),
'request_type' => $oTicket->Get('request_type'),
'priority' => $oTicket->Get('priority'),
)
);
$iMinDuration = PHP_INT_MAX;
$sSLTName = '';
while($oSLT = $oSLTSet->Fetch())
{
$iDuration = (int)$oSLT->Get('value');
$sUnit = $oSLT->Get('unit');
switch($sUnit)
{
case 'days':
$iDuration = $iDuration * 24; // 24 hours in 1 days
// Fall though
case 'hours':
$iDuration = $iDuration * 60; // 60 minutes in 1 hour
// Fall though
case 'minutes':
$iDuration = $iDuration * 60;
}
if ($iDuration < $iMinDuration)
{
$iMinDuration = $iDuration;
$sSLTName = $oSLT->GetName();
}
}
if ($iMinDuration == PHP_INT_MAX)
{
$iDeadline = null;
}
else
{
// Store $sSLTName to keep track of which SLT has been used
$iDeadline = $iMinDuration - $oTicket->Get('cumulated_pending_period') - $oTicket->Get('cumulated_resolved_period') ;
}
}
return $iDeadline;
}
}
/**
* Compute the TTO of a ticket - null if the class 'SLT' does not exist
*/
class ResponseTicketTTO extends ResponseTicketSLT implements iMetricComputer
{
public static function GetDescription()
{
return "Time to own a ticket";
}
public function ComputeMetric($oObject)
{
$iRes = $this->ComputeSLT($oObject, 'TTO');
return $iRes;
}
}
/**
* Compute the TTR of a ticket - null if the class 'SLT' does not exist
*/
class ResponseTicketTTR extends ResponseTicketSLT implements iMetricComputer
{
public static function GetDescription()
{
return "Time to resolve a ticket";
}
public function ComputeMetric($oObject)
{
$iRes = $this->ComputeSLT($oObject, 'TTR');
return $iRes;
}
}
?>
?>