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update Case for request management menu

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add transition to escalated ttr

SVN:trunk[2519]
This commit is contained in:
Erwan Taloc
2012-12-05 14:57:14 +00:00
parent 0d95e11f04
commit b6288aeb6b
2 changed files with 47 additions and 3 deletions
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46
datamodels/2.x/itop-request-mgmt/datamodel.itop-request-mgmt.xml
View File

@@ -707,6 +707,11 @@
<target>assigned</target>
<actions/>
</transition>
<transition>
<stimulus>ev_timeout</stimulus>
<target>escalated_ttr</target>
<actions/>
</transition>
<transition>
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
@@ -799,7 +804,46 @@
<hidden/>
</attribute>
</flags>
<transitions/>
<transitions>
<transition>
<stimulus>ev_pending</stimulus>
<target>pending</target>
<actions>
<action>
<verb>SetLastPendingDate</verb>
</action>
</actions>
</transition>
<transition>
<stimulus>ev_resolve</stimulus>
<target>resolved</target>
<actions>
<action>
<verb>SetResolveDate</verb>
</action>
<action>
<verb>resolveChilds</verb>
</action>
</actions>
</transition>
<transition>
<stimulus>ev_reassign</stimulus>
<target>assigned</target>
<actions/>
</transition>
<transition>
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
<actions>
<action>
<verb>SetResolveDate</verb>
</action>
<action>
<verb>resolveChilds</verb>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="waiting_for_approval">
<flags>

4
datamodels/2.x/itop-request-mgmt/en.dict.itop-request-mgmt.php
View File

@@ -103,8 +103,8 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => 'Request Type',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:incident' => 'incident',
'Class:UserRequest/Attribute:request_type/Value:incident+' => 'incident',
'Class:UserRequest/Attribute:request_type/Value:incident' => 'Incident',
'Class:UserRequest/Attribute:request_type/Value:incident+' => 'Incident',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Service request',
'Class:UserRequest/Attribute:impact' => 'Impact',