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feature/9248-REST-Updating_link_empty_caselog
Commit Graph

256 Commits

Author SHA1 Message Date
Denis Flaven
133b6d4d29 #1037: refresh "priority" when either "impact" or "urgency" changes. 
SVN:trunk[3463]
 2014-12-15 14:09:17 +00:00
Romain Quetiez
0773455ebc Cosmetics on the module names (consistency) 
SVN:trunk[3459]
 2014-12-10 10:48:47 +00:00
Denis Flaven
aa97703b64 Add the appropriate "type" to the parameters passed to the actions on transitions. 
SVN:trunk[3454]
 2014-12-05 11:02:32 +00:00
Romain Quetiez
aedddf9dcc #1026 CSV import of tickets with impact = '', issuing a Notice 
SVN:trunk[3445]
 2014-12-02 14:45:19 +00:00
Romain Quetiez
29e751278e #1029 Got rid of tags <format> that were not used at all and that were really misleading extension developers 
SVN:trunk[3437]
 2014-12-01 11:43:12 +00:00
Erwan Taloc
3d21eecbba Translate missing tabs translation related_requests_list 
SVN:trunk[3426]
 2014-11-26 17:35:32 +00:00
Romain Quetiez
f4b10d3e81 #1022 Do cascade the resolution of an incident to its child requests + rework of the lifecycle/actions to ease the extensibility (New handlers: Rest, Copy, SetCurrentDate, SetCurrentUser, SetElapsedTime) 
SVN:trunk[3423]
 2014-11-19 09:44:52 +00:00
Denis Flaven
c786e8308a Incrementation of the version number of the 2.x modules to reflect the change of the XML format. 
SVN:trunk[3403]
 2014-11-03 09:21:03 +00:00
Romain Quetiez
0135573956 #995 Make sure that tto/ttr passed gets set even if the CRON has not been run (and as soon as some overrun has been counted) 
SVN:trunk[3384]
 2014-10-28 15:55:56 +00:00
Denis Flaven
fbdd0dfd57 - Migration of the XML files to the version 1.1 of the XML schema. 
- Refactoring of the "state flags" definitions to take advantage of the "inherit_flags_from" capability available in the new XML schema.

SVN:trunk[3363]
 2014-10-14 09:56:21 +00:00
Romain Quetiez
996c590793 Code cleanup: reworked the user rights data model, while strictly preserving the current functionality (checked using the tool dump_profiles.php, with simple to full ITIL configurations). Class groups have been renamed/merged/removed. This is documented in the migration notes (wiki). 
SVN:trunk[3351]
 2014-09-24 09:18:14 +00:00
Denis Flaven
fd9008a163 New concept in the XML: HighlightScale to avoid overloading GetIcon and GetHilightClass... 
SVN:trunk[3291]
 2014-07-28 15:16:16 +00:00
Denis Flaven
2108a74f87 Added an identifier on the transitions to allow a finer granularity for the deltas. 
SVN:trunk[3286]
 2014-07-24 12:42:40 +00:00
Denis Flaven
61b5b5cc71 #906 Better way to handle the lock in order to prevent duplicates in the numbering of Tickets. Note that the iTopMutex now supports re-entrancy inside the same PHP page. 
SVN:trunk[3230]
 2014-06-27 13:45:48 +00:00
Romain Quetiez
65343a485f Completed the portuguese translation (Brazil), provided in december... provided some time ago (by whom?) - modules updated: attachments, change, incident, request and request/ITIL, service for providers 
SVN:trunk[3194]
 2014-06-04 14:29:22 +00:00
Romain Quetiez
01496f9595 #918 TTO/TTR status "passed" gets reset when the stop watch is stopped (using the status "triggered" instead) 
SVN:trunk[3130]
 2014-04-24 08:53:17 +00:00
Denis Flaven
80fac28106 Trac #890: Dispatch the defines in the proper modules to make sure that the portal works with all possible combinations of tickets. 
SVN:trunk[3088]
 2014-02-25 13:17:25 +00:00
Denis Flaven
bd1096b0fc #756: allow incidents and user request to be linked to 'closed' problems. 
SVN:trunk[3028]
 2013-12-09 12:57:55 +00:00
Denis Flaven
9b1d383848 Spanish translation contributed by Miguel Turrubiates 
SVN:trunk[3018]
 2013-12-03 10:22:30 +00:00
Erwan Taloc
18664c8151 Fix bug #757 
SVN:trunk[2996]
 2013-11-26 22:00:00 +00:00
Erwan Taloc
85472fe67a Fix bug #837 Remove [+] button on external keys where it's not meaningful 
+ button had been removed for all ExternalKey having a complex filter defined

SVN:trunk[2995]
 2013-11-26 21:45:54 +00:00
Romain Quetiez
d912e7f4fb #804 (Continued) Fix for GetHilightClass (previous revision: 2952) was not sufficient + applied the same fix for GetIcon! 
SVN:trunk[2968]
 2013-10-29 15:55:00 +00:00
Romain Quetiez
032947ff03 Portal with Incident tickets: added rights on Incident for Portal users 
SVN:trunk[2964]
 2013-10-29 11:37:04 +00:00
Denis Flaven
864ce74cbc #805 The label of the ticket must be computed at the last minute, just before insertion, for the Mutex to be effective 
SVN:trunk[2956]
 2013-10-24 12:05:16 +00:00
Denis Flaven
02e6658439 #804 tickets' highlighting is now based on the computation performed by the stopwatch, in order to support non 24x7 working hours 
SVN:trunk[2952]
 2013-10-24 08:11:40 +00:00
Erwan Taloc
015919702b Change translation of incident menu in French dictionary 
SVN:trunk[2945]
 2013-10-21 13:15:27 +00:00
Erwan Taloc
ae8ff6b675 Fix Trac #796 
Prevent Support agent to create ticket for obsolete Services and Service sub categories

SVN:trunk[2944]
 2013-10-21 13:06:10 +00:00
Erwan Taloc
0e27be0aca Hidde unused attribute end end in the search form 
SVN:trunk[2933]
 2013-10-21 06:45:37 +00:00
Romain Quetiez
edce93282b #792 Duplicate entries in the parent/child tickets when updating the case log and applying a stimulus (e.g. Close the WO) at the same time. 
SVN:trunk[2930]
 2013-10-18 15:54:54 +00:00
Romain Quetiez
afa3c40c3e Improved the column load optimization which was causing object reloads in various circumstances (impact can be important when loading lists with many lines): 
1) When changing column settings (menu "Configure this list")
2) When a plugin was systematically reading some data (e.g. Highlighting late tickets requires to read tto/trr/status/start_date!)

SVN:trunk[2925]
 2013-10-17 09:46:10 +00:00
Denis Flaven
d5be250640 #754 Prevent UserRequests to have themselves set as Parent Request (and same for Incidents) 
SVN:trunk[2913]
 2013-10-15 13:41:15 +00:00
Erwan Taloc
c5bf962095 Fix bug #755 to prevent modification of CIs and Contacts list for UserRequest and Incidents 
SVN:trunk[2892]
 2013-10-11 10:47:14 +00:00
Denis Flaven
86ba340204 #747: protects against the non-existence of the UserRequest class (which is not always installed). 
SVN:trunk[2811]
 2013-07-30 16:24:52 +00:00
Romain Quetiez
f0a5a0a948 Completed the move of dashboards from separate definition files (e.g. overview.xml) into data model files (8 dashboards were concerned on the model 2.x, 6 for the model 1.x) 
SVN:trunk[2786]
 2013-07-02 09:18:40 +00:00
Denis Flaven
58dfa3335a Spanish localization enhancements, thanks to Miguel Turrubiates 
SVN:trunk[2741]
 2013-05-16 12:41:10 +00:00
Erwan Taloc
8a86c6a637 change path for incident icon trac #699 
SVN:trunk[2717]
 2013-05-13 10:50:00 +00:00
Denis Flaven
4ea0093f12 Enhancements to the Japanese localization, thanks to Shoji Seki 
SVN:trunk[2701]
 2013-04-25 09:24:35 +00:00
Romain Quetiez
a965bbd39f #626 Fixed missing translation in dictionaries (Tickets: "relations", and Contacts overview / count) 
SVN:trunk[2627]
 2013-03-14 17:37:19 +00:00
Romain Quetiez
b038bc3905 Cleanup in the setup manual instructions 
SVN:trunk[2557]
 2012-12-11 10:19:28 +00:00
Denis Flaven
99240e997c Update of the lifecycle images 
SVN:trunk[2551]
 2012-12-07 12:06:16 +00:00
Erwan Taloc
e4a6b37fb0 update Case for incident management menu 
add transition to escalated ttr

SVN:trunk[2516]
 2012-12-05 14:55:48 +00:00
Erwan Taloc
2af564bc03 Update descriptions for each linkset 
Add Application solution tab for Virtual machines


SVN:trunk[2493]
 2012-12-01 16:54:06 +00:00
Denis Flaven
8fa41e2fd0 Localization update: 
- German thanks to David Guembel
- Japanese thanks to Shoji Seki
- Spanish thanks to Miguel Turrubiates

SVN:trunk[2447]
 2012-11-21 11:18:59 +00:00
Romain Quetiez
4d85ff60ab Fixed #618 and #621 
+ renamed a few classes/enums/attributes to improve the classes naming consistency and ease the writing of OQLs
+ fixed errors in the profiles

SVN:trunk[2434]
 2012-11-20 16:24:24 +00:00
Erwan Taloc
4b99c584db Make Incident Mgmt module visible for all 
Update translation for customer satisfaction

SVN:trunk[2427]
 2012-11-12 18:09:07 +00:00
Denis Flaven
bd057018a0 Typo: Opened => Open 
SVN:trunk[2415]
 2012-11-08 14:22:29 +00:00
Romain Quetiez
cd745f1df1 Dashboards - make sure that dashlet ids are unique within a given dashboard (not a cell), which can become uneasy when the dashlets are spread amongst several modules 
SVN:trunk[2401]
 2012-10-29 12:56:40 +00:00
Erwan Taloc
050037acb2 set default order descending on ticket ref 
SVN:trunk[2387]
 2012-10-26 13:24:39 +00:00
Erwan Taloc
cbe7b7f3bb replace type Emergency by Urgency 
SVN:trunk[2379]
 2012-10-26 13:08:51 +00:00
Romain Quetiez
d7e492b711 XML Datamodel: new format (version + zlists changed) - not compatible with 2.0 alpha!!! 
SVN:trunk[2342]
 2012-10-24 13:54:02 +00:00