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update Case for incident management menu

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add transition to escalated ttr

SVN:trunk[2516]
This commit is contained in:
Erwan Taloc
2012-12-05 14:55:48 +00:00
parent 1cefd3b35f
commit e4a6b37fb0
3 changed files with 54 additions and 10 deletions
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46
datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
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@@ -655,6 +655,11 @@
<target>assigned</target>
<actions/>
</transition>
<transition>
<stimulus>ev_timeout</stimulus>
<target>escalated_ttr</target>
<actions/>
</transition>
<transition>
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
@@ -741,7 +746,46 @@
<hidden/>
</attribute>
</flags>
<transitions/>
<transitions>
<transition>
<stimulus>ev_pending</stimulus>
<target>pending</target>
<actions>
<action>
<verb>SetLastPendingDate</verb>
</action>
</actions>
</transition>
<transition>
<stimulus>ev_resolve</stimulus>
<target>resolved</target>
<actions>
<action>
<verb>SetResolveDate</verb>
</action>
<action>
<verb>resolveChilds</verb>
</action>
</actions>
</transition>
<transition>
<stimulus>ev_reassign</stimulus>
<target>assigned</target>
<actions/>
</transition>
<transition>
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
<actions>
<action>
<verb>SetResolveDate</verb>
</action>
<action>
<verb>resolveChilds</verb>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="pending">
<flags>

16
datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php
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@@ -29,18 +29,18 @@ Dict::Add('EN US', 'English', 'English', array(
'Menu:IncidentManagement+' => 'Incident Management',
'Menu:Incident:Overview' => 'Overview',
'Menu:Incident:Overview+' => 'Overview',
'Menu:NewIncident' => 'New Incident',
'Menu:NewIncident+' => 'Create a new Incident ticket',
'Menu:SearchIncidents' => 'Search for Incidents',
'Menu:SearchIncidents+' => 'Search for Incident tickets',
'Menu:NewIncident' => 'New incident',
'Menu:NewIncident+' => 'Create a new incident ticket',
'Menu:SearchIncidents' => 'Search for incidents',
'Menu:SearchIncidents+' => 'Search for incident tickets',
'Menu:Incident:Shortcuts' => 'Shortcuts',
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
'Menu:Incident:EscalatedIncidents' => 'Escalated Incidents',
'Menu:Incident:EscalatedIncidents+' => 'Escalated Incidents',
'Menu:Incident:OpenIncidents' => 'All Open Incidents',
'Menu:Incident:OpenIncidents+' => 'All Open Incidents',
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
'Menu:Incident:EscalatedIncidents+' => 'Escalated incidents',
'Menu:Incident:OpenIncidents' => 'All open incidents',
'Menu:Incident:OpenIncidents+' => 'All open incidents',
'Menu:Incident:UnassignedIncidents' => 'Incidents not yet assigned',
'Menu:Incident:UnassignedIncidents+' => 'Incidents not yet assigned',
'Menu:Incident:HelpdeskIncidents' => 'Incidents assigned to Level2',

2
datamodels/2.x/itop-incident-mgmt-itil/fr.dict.itop-incident-mgmt-itil.php
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@@ -200,7 +200,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Menu:IncidentManagement+' => 'Gestion des incidents',
'Menu:Incident:Overview' => 'Vue d\'ensemble',
'Menu:Incident:Overview+' => 'Vue d\'ensemble',
'Menu:NewIncident' => 'Nouvel Incident',
'Menu:NewIncident' => 'Nouvel incident',
'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
'Menu:SearchIncidents' => 'Rechercher des incidents',
'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',