diff --git a/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml b/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
index 63da92f32..ccb029f35 100755
--- a/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
+++ b/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
@@ -655,6 +655,11 @@
                 <target>assigned</target>
                 <actions/>
               </transition>
+              <transition>
+                <stimulus>ev_timeout</stimulus>
+                <target>escalated_ttr</target>
+                <actions/>
+              </transition>
               <transition>
                 <stimulus>ev_autoresolve</stimulus>
                 <target>resolved</target>
@@ -741,7 +746,46 @@
                 <hidden/>
               </attribute>
             </flags>
-            <transitions/>
+            <transitions>
+              <transition>
+                <stimulus>ev_pending</stimulus>
+                <target>pending</target>
+                <actions>
+                  <action>
+                    <verb>SetLastPendingDate</verb>
+                  </action>
+                </actions>
+              </transition>
+              <transition>
+                <stimulus>ev_resolve</stimulus>
+                <target>resolved</target>
+                <actions>
+                  <action>
+                    <verb>SetResolveDate</verb>
+                  </action>
+                  <action>
+                    <verb>resolveChilds</verb>
+                  </action>
+                </actions>
+              </transition>
+              <transition>
+                <stimulus>ev_reassign</stimulus>
+                <target>assigned</target>
+                <actions/>
+              </transition>
+              <transition>
+                <stimulus>ev_autoresolve</stimulus>
+                <target>resolved</target>
+                <actions>
+                  <action>
+                    <verb>SetResolveDate</verb>
+                  </action>
+                  <action>
+                    <verb>resolveChilds</verb>
+                  </action>
+                </actions>
+              </transition>
+            </transitions>
           </state>
           <state id="pending">
             <flags>
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php
index ec2c4ed3a..bf6006cce 100755
--- a/datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php
@@ -29,18 +29,18 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Menu:IncidentManagement+' => 'Incident Management',
 	'Menu:Incident:Overview' => 'Overview',
 	'Menu:Incident:Overview+' => 'Overview',
-	'Menu:NewIncident' => 'New Incident',
-	'Menu:NewIncident+' => 'Create a new Incident ticket',
-	'Menu:SearchIncidents' => 'Search for Incidents',
-	'Menu:SearchIncidents+' => 'Search for Incident tickets',
+	'Menu:NewIncident' => 'New incident',
+	'Menu:NewIncident+' => 'Create a new incident ticket',
+	'Menu:SearchIncidents' => 'Search for incidents',
+	'Menu:SearchIncidents+' => 'Search for incident tickets',
 	'Menu:Incident:Shortcuts' => 'Shortcuts',
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
 	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated Incidents',
-	'Menu:Incident:EscalatedIncidents+' => 'Escalated Incidents',
-	'Menu:Incident:OpenIncidents' => 'All Open Incidents',
-	'Menu:Incident:OpenIncidents+' => 'All Open Incidents',
+	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
+	'Menu:Incident:EscalatedIncidents+' => 'Escalated incidents',
+	'Menu:Incident:OpenIncidents' => 'All open incidents',
+	'Menu:Incident:OpenIncidents+' => 'All open incidents',
 	'Menu:Incident:UnassignedIncidents' => 'Incidents not yet assigned',
 	'Menu:Incident:UnassignedIncidents+' => 'Incidents not yet assigned',
 	'Menu:Incident:HelpdeskIncidents' => 'Incidents assigned to Level2',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/fr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/fr.dict.itop-incident-mgmt-itil.php
index bbbc0ac13..157f6b9fb 100755
--- a/datamodels/2.x/itop-incident-mgmt-itil/fr.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/fr.dict.itop-incident-mgmt-itil.php
@@ -200,7 +200,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
 	'Menu:IncidentManagement+' => 'Gestion des incidents',
 	'Menu:Incident:Overview' => 'Vue d\'ensemble',
 	'Menu:Incident:Overview+' => 'Vue d\'ensemble',
-	'Menu:NewIncident' => 'Nouvel Incident',
+	'Menu:NewIncident' => 'Nouvel incident',
 	'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
 	'Menu:SearchIncidents' => 'Rechercher des incidents',
 	'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',