N°8142 - Change menus standardisation

datamodels/2.x/itop-change-mgmt-itil/dictionaries/cs.dict.itop-change-mgmt-itil.php

@@ -25,7 +25,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:WaitingAcceptance' => 'Změny čekající na přijetí',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Změny čekající na schválení',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otevřené změny',
 	'Menu:Changes+' => 'Všechny otevřené změny',
 	'Menu:MyChanges' => 'Změny přidělené mně',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/da.dict.itop-change-mgmt-itil.php

@@ -24,7 +24,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:WaitingAcceptance' => 'Changes, som afventer accept',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes, som afventer godkendelse',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Offene Changes',
 	'Menu:Changes+' => 'Alle åbne Changes',
 	'Menu:MyChanges' => 'Mine Changes',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/de.dict.itop-change-mgmt-itil.php

@@ -19,7 +19,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewChange+' => 'Einen neuen Change erstellen',
 	'Menu:SearchChanges' => 'Suche nach Changes',
 	'Menu:SearchChanges+' => 'Unter den bestehenden Changes suchen',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes~~',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingAcceptance+' => 'Changes, die auf Annahme warten',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php

@@ -30,16 +30,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php

@@ -30,16 +30,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes~~',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/fr.dict.itop-change-mgmt-itil.php

@@ -18,16 +18,16 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewChange+' => 'Créer un nouveau ticket de changement',
 	'Menu:SearchChanges' => 'Rechercher des changements',
 	'Menu:SearchChanges+' => 'Rechercher parmi les tickets de changement',
-	'Menu:Change:Shortcuts' => 'Raccourcis',
-	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingApproval' => 'Changements en attente d\'approbation',
-	'Menu:WaitingApproval+' => 'Changements en attente d\'approbation',
-	'Menu:Changes' => 'Changements ouverts',
-	'Menu:Changes+' => 'Tickets de changement ouverts',
-	'Menu:MyChanges' => 'Mes changements',
-	'Menu:MyChanges+' => 'Tickets de changement qui me sont assignés',
+	'Menu:Change:Shortcuts' => 'Changements',
+	'Menu:Change:Shortcuts+' => 'Raccourcis vers différents groupes de changements',
+	'Menu:WaitingAcceptance' => 'En attente de validation',
+	'Menu:WaitingAcceptance+' => 'Changements à l\'état nouveau, en attente d\'acceptation',
+	'Menu:WaitingApproval' => 'En attente d\'approbation',
+	'Menu:WaitingApproval+' => 'Changements dans l\'état programmé, en attente d\'approbation',
+	'Menu:Changes' => 'En cours',
+	'Menu:Changes+' => 'Tickets de changement qui ne sont pas dans l\'état fermé',
+	'Menu:MyChanges' => 'Qui me sont assignés',
+	'Menu:MyChanges+' => 'Changements ni fermés, ni résolus, dont je suis l\'agent assigné',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changements par catégorie',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Changements par jour',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changements par domaine',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/it.dict.itop-change-mgmt-itil.php

@@ -23,7 +23,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:WaitingAcceptance' => 'Modifiche in attesa di accettazione',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Modifiche in attesa di approvazione',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Modifiche aperte',
 	'Menu:Changes+' => 'Tutte le Modifiche aperte',
 	'Menu:MyChanges' => 'Modifiche assegnate a me',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/ja.dict.itop-change-mgmt-itil.php

@@ -23,9 +23,9 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:WaitingAcceptance' => '受理待ちの変更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '承認待ちの変更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'オープン状態の変更',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => '担当している変更',
 	'Menu:MyChanges+' => '担当している変更(エージェントとして)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => '最近7日間のカテゴリ別の変更',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/nl.dict.itop-change-mgmt-itil.php

@@ -25,7 +25,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:WaitingAcceptance' => 'Changes die acceptatie vereisen',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes die goedkeuring vereisen',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'Alle open changes',
 	'Menu:MyChanges' => 'Changes toegewezen aan mij',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/pl.dict.itop-change-mgmt-itil.php

@@ -23,7 +23,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:WaitingAcceptance' => 'Zmiany do akceptacji',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Zmiany do zatwierdzenia',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otwarte zmiany',
 	'Menu:Changes+' => 'Wszystkie otwarte zmiany',
 	'Menu:MyChanges' => 'Zmiany przypisane do mnie',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/pt_br.dict.itop-change-mgmt-itil.php

@@ -23,9 +23,9 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:WaitingAcceptance' => 'Mudanças aguardando aceitação',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Mudanças aguardando aprovação',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Mudanças abertas',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Mudanças atribuídas a mim',
 	'Menu:MyChanges+' => 'Mudanças atribuídas a mim (como Agente)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Mudanças por categoria nos últimos 7 dias',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php

@@ -23,11 +23,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:WaitingAcceptance' => 'Zmeny očakávajúce prijatie',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Zmeny očakávajúce schválenie',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otvorené zmeny',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/tr.dict.itop-change-mgmt-itil.php

@@ -24,9 +24,9 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:WaitingAcceptance' => 'Kabul bekleyen değişiklik talepleri',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Onay bekleyen değişiklik talepleri',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Açık değişiklikler',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Bana atanan değişiklik istekleri',
 	'Menu:MyChanges+' => 'Bana atanan değişiklik istekleri',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Son 7 gün için kategoriye göre değişiklikler',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/zh_cn.dict.itop-change-mgmt-itil.php

@@ -34,7 +34,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:WaitingAcceptance' => '等待审核的变更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '等待批准的变更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => '所有打开的变更',
 	'Menu:Changes+' => '所有打开的变更',
 	'Menu:MyChanges' => '分配给我的变更',

datamodels/2.x/itop-change-mgmt/dictionaries/cs.dict.itop-change-mgmt.php

@@ -25,7 +25,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:WaitingAcceptance' => 'Změny čekající na přijetí',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Změny čekající na schválení',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otevřené změny',
 	'Menu:Changes+' => 'Všechny otevřené změny',
 	'Menu:MyChanges' => 'Změny přidělené mně',

datamodels/2.x/itop-change-mgmt/dictionaries/da.dict.itop-change-mgmt.php

@@ -24,9 +24,9 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:WaitingAcceptance' => 'Changes der afventer accept',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes der afventer godkendelse',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Åbne Changes',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Changes tildelt til mig',
 	'Menu:MyChanges+' => '',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes de sidste 7 dage efter kategori',

datamodels/2.x/itop-change-mgmt/dictionaries/de.dict.itop-change-mgmt.php

@@ -19,7 +19,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewChange+' => 'Einen neuen Change erstellen',
 	'Menu:SearchChanges' => 'Suche nach Changes',
 	'Menu:SearchChanges+' => 'Unter den bestehenden Changes suchen',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes~~',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingAcceptance+' => 'Changes, die auf Annahme warten',

datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php

@@ -30,16 +30,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes',
 	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
+	'Menu:WaitingAcceptance' => 'Awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
-	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
-	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
-	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:WaitingApproval' => 'Awaiting approval',
+	'Menu:WaitingApproval+' => 'Changes in planned status',
+	'Menu:Changes' => 'Open',
+	'Menu:Changes+' => 'All changes which are not in closed status',
+	'Menu:MyChanges' => 'Assigned to me',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php

@@ -30,16 +30,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes~~',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt/dictionaries/fr.dict.itop-change-mgmt.php

@@ -18,16 +18,16 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewChange+' => 'Créer un nouveau ticket de changement',
 	'Menu:SearchChanges' => 'Rechercher des changements',
 	'Menu:SearchChanges+' => 'Rechercher parmi les tickets de changement',
-	'Menu:Change:Shortcuts' => 'Raccourcis',
-	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingApproval' => 'Changement en attente d\'approbation',
-	'Menu:WaitingApproval+' => 'Changement en attente d\'approbation',
-	'Menu:Changes' => 'Changements ouverts',
-	'Menu:Changes+' => 'Tickets de changement ouverts',
-	'Menu:MyChanges' => 'Mes tickets de changement',
-	'Menu:MyChanges+' => 'Tickets de changement qui me sont assignés',
+	'Menu:Change:Shortcuts' => 'Changements',
+	'Menu:Change:Shortcuts+' => 'Raccourcis vers différents groupes de changements',
+	'Menu:WaitingAcceptance' => 'En attente d\'acceptation',
+	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptation',
+	'Menu:WaitingApproval' => 'En attente d\'approbation',
+	'Menu:WaitingApproval+' => 'Changements dans l\'état planifié',
+	'Menu:Changes' => 'En cours',
+	'Menu:Changes+' => 'Tickets de changement qui ne sont pas dans l\'état fermé',
+	'Menu:MyChanges' => 'Qui me sont assignés',
+	'Menu:MyChanges+' => 'Changements non fermés dont je suis l\'agent assigné',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changements par catégorie',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Changements par jour',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changements par domaine',

datamodels/2.x/itop-change-mgmt/dictionaries/it.dict.itop-change-mgmt.php

@@ -23,7 +23,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:WaitingAcceptance' => 'Modifiche in attesa di accettazione',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Modifiche in attesa di approvazione',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Modifiche aperte',
 	'Menu:Changes+' => 'Tutte le Modifiche aperte',
 	'Menu:MyChanges' => 'Modifiche assegnate a me',

datamodels/2.x/itop-change-mgmt/dictionaries/ja.dict.itop-change-mgmt.php

@@ -23,9 +23,9 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:WaitingAcceptance' => '受け付け待ちの変更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '承認待ちの変更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'オープンな変更',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => '私に割り当てられた変更',
 	'Menu:MyChanges+' => '',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => '最近7日間のカテゴリ別の変更',

datamodels/2.x/itop-change-mgmt/dictionaries/nl.dict.itop-change-mgmt.php

@@ -25,7 +25,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:WaitingAcceptance' => 'Changes die acceptatie vereisen',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes die goedkeuring vereisen',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'Alle open changes',
 	'Menu:MyChanges' => 'Changes toegewezen aan mij',

datamodels/2.x/itop-change-mgmt/dictionaries/pl.dict.itop-change-mgmt.php

@@ -23,7 +23,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:WaitingAcceptance' => 'Zmiany do akceptacji',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Zmiany do zatwierdzenia',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otwarte zmiany',
 	'Menu:Changes+' => 'Wszystkie otwarte zmiany',
 	'Menu:MyChanges' => 'Zmiany przypisane do mnie',

datamodels/2.x/itop-change-mgmt/dictionaries/pt_br.dict.itop-change-mgmt.php

@@ -23,7 +23,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:WaitingAcceptance' => 'Mudanças aguardando aceitação',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Mudanças aguardando aprovação',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Mudanças abertas',
 	'Menu:Changes+' => 'Todas as mudanças abertas',
 	'Menu:MyChanges' => 'Mudanças atribuídas a mim',

datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php

@@ -23,11 +23,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:WaitingAcceptance' => 'Zmeny očakávajúce prijatie',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Zmeny očakávajúce schválenie',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otvorené zmeny',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',

datamodels/2.x/itop-change-mgmt/dictionaries/tr.dict.itop-change-mgmt.php

@@ -23,9 +23,9 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:WaitingAcceptance' => 'Kabul bekleyen değişiklik talepleri',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Onay bekleyen değişiklik talepleri',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Açık değişiklikler',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Bana atanan değişiklik istekleri',
 	'Menu:MyChanges+' => 'Bana atanan değişiklik istekleri',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Son 7 gün için kategoriye göre değişiklikler',

datamodels/2.x/itop-change-mgmt/dictionaries/zh_cn.dict.itop-change-mgmt.php

@@ -34,7 +34,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:WaitingAcceptance' => '等待审核的变更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '等待批准的变更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => '所有打开的变更',
 	'Menu:Changes+' => '所有打开的变更',
 	'Menu:MyChanges' => '分配给我的变更',

datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php

@@ -46,10 +46,10 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 ]);
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:FAQCategory' => 'Kategorie FAQ',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQ',
 	'Menu:FAQ+' => 'FAQ - Často kladené dotazy',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',

datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php

@@ -45,10 +45,10 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 ]);
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:FAQCategory' => 'FAQ-Kategorier',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs',
 	'Menu:FAQ+' => '',
 	'Brick:Portal:FAQ:Menu' => 'FAQ~~',

datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php

@@ -45,10 +45,10 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 ]);
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ-Kategorien',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs',
 	'Menu:FAQ+' => '',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',

datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php

@@ -85,12 +85,12 @@ Dict::Add('EN US', 'English', 'English', [
 ]);
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
-	'Menu:FAQCategory+' => 'All FAQ categories',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
 	'Menu:FAQ' => 'FAQs',
-	'Menu:FAQ+' => 'All FAQs',
+	'Menu:FAQ+' => 'All Frequently Asked Questions',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>',

datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php

@@ -85,12 +85,12 @@ Dict::Add('EN GB', 'British English', 'British English', [
 ]);
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
-	'Menu:FAQCategory+' => 'All FAQ categories',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
 	'Menu:FAQ' => 'FAQs',
-	'Menu:FAQ+' => 'All FAQs',
+	'Menu:FAQ+' => 'All Frequently Asked Questions',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>',

datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php

@@ -42,7 +42,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 ]);
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'GestAdministraciónión de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:FAQCategory' => 'Categorías de FAQ',
 	'Menu:FAQCategory+' => 'Categorías FAQ',

datamodels/2.x/itop-faq-light/dictionaries/fr.dict.itop-faq-light.php

@@ -36,7 +36,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 
 Dict::Add('FR FR', 'French', 'Français', [
 	'Class:FAQCategory' => 'Catégorie de FAQ',
-	'Class:FAQCategory+' => 'Typologie. Segmentation des Questions fréquement posées (FAQ)',
+	'Class:FAQCategory+' => 'Segmentation de la Foire Aux Questions (FAQ)',
 	'Class:FAQCategory/Attribute:name' => 'Nom',
 	'Class:FAQCategory/Attribute:name+' => '',
 	'Class:FAQCategory/Attribute:faq_list' => 'FAQs',
@@ -50,7 +50,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 ]);
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => 'Gestion des problèmes',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:FAQCategory' => 'Catégories de FAQ',
 	'Menu:FAQCategory+' => 'Toutes les catégories de FAQ',

datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 ]);
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgombok',
 	'Menu:FAQCategory' => 'Tudástár kategória',
 	'Menu:FAQCategory+' => 'Tudástár kategóriák',

datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 ]);
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:FAQCategory' => 'Categoria FAQ',
 	'Menu:FAQCategory+' => 'Tutte le categorie FAQ',

datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 ]);
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:FAQCategory' => 'FAQカテゴリ',
 	'Menu:FAQCategory+' => '全てのFAQカテゴリ',

datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php

@@ -46,7 +46,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 ]);
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:FAQCategory' => 'FAQ-categorieën',
 	'Menu:FAQCategory+' => 'Alle FAQ-categorieën',

datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 ]);
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:FAQCategory' => 'Kategorie pytań FAQ',
 	'Menu:FAQCategory+' => 'Wszystkie kategorie pytań FAQ',

datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 ]);
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerencimento de problemas',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:FAQCategory' => 'Categorias de FAQ',
 	'Menu:FAQCategory+' => 'Lista de Categorias de FAQ',

datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php

@@ -45,7 +45,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 ]);
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:FAQCategory' => 'Категории FAQ',
 	'Menu:FAQCategory+' => 'Категории FAQ',

datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php

@@ -44,12 +44,12 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 ]);
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem management~~',
-	'Menu:ProblemManagement+' => 'Problem management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:FAQCategory' => 'FAQ categories~~',
-	'Menu:FAQCategory+' => 'All FAQ categories~~',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs~~',
-	'Menu:FAQ+' => 'All FAQs~~',
+	'Menu:FAQ+' => 'All Frequently Asked Questions~~',
 	'Brick:Portal:FAQ:Menu' => 'FAQ~~',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions~~',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>~~',

datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php

@@ -45,7 +45,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 ]);
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem yönetimi',
-	'Menu:ProblemManagement+' => 'Problem yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:FAQCategory' => 'SSS kategorileri',
 	'Menu:FAQCategory+' => 'Tüm SSS kategorileri',

datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php

@@ -80,7 +80,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 ]);
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:FAQCategory' => 'FAQ 类别',
 	'Menu:FAQCategory+' => '所有 FAQ 类别',

datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml

@@ -1819,6 +1819,13 @@
       <do_search>1</do_search>
       <auto_reload>fast</auto_reload>
     </menu>
+    <menu id="Incident:MySupportIncidents" xsi:type="OQLMenuNode" _delta="define">
+      <rank>3</rank>
+      <parent>Incident:Shortcuts</parent>
+      <oql><![CDATA[SELECT Incident WHERE caller_id = :current_contact_id AND status NOT IN ("closed")]]></oql>
+      <do_search/>
+      <auto_reload>fast</auto_reload>
+    </menu>
   </menus>
   <user_rights>
     <profiles>

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php

@@ -25,6 +25,8 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidenty přidělené mně',
 	'Menu:Incident:MyIncidents+' => 'Incidenty přidělené mně (jako řešiteli)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalované incidenty',
 	'Menu:Incident:EscalatedIncidents+' => 'Eskalované incidenty',
 	'Menu:Incident:OpenIncidents' => 'Všechny otevřené incidenty',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php

@@ -24,10 +24,12 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mine Incidents',
 	'Menu:Incident:MyIncidents+' => '',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Antal Incidents de sidste 14 dage',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Åbne Incidents efter status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php

@@ -20,10 +20,12 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewIncident+' => 'Einen neuen Incident dokumentieren',
 	'Menu:SearchIncidents' => 'Nach Incidents suchen',
 	'Menu:SearchIncidents+' => 'Suche nach einem bestehendem Incident',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents',
 	'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalierte Incidents',
 	'Menu:Incident:EscalatedIncidents+' => 'Incidents die eskaliert sind',
 	'Menu:Incident:OpenIncidents' => 'Alle offenen Incidents',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php

@@ -31,14 +31,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
@@ -132,7 +134,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:Incident/Attribute:escalation_flag+' => '',
+	'Class:Incident/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated incidents" menu',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php

@@ -31,14 +31,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php

@@ -21,6 +21,8 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:Incident:Shortcuts+' => 'Accesos Rápidos',
 	'Menu:Incident:MyIncidents' => 'Incidentes Asignados a Mí',
 	'Menu:Incident:MyIncidents+' => 'Incidentes Asignados a Mí (como Analista)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes Escalados',
 	'Menu:Incident:EscalatedIncidents+' => 'Incidentes Escalados',
 	'Menu:Incident:OpenIncidents' => 'Incidentes Abiertos',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php

@@ -19,13 +19,15 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
 	'Menu:SearchIncidents' => 'Rechercher des incidents',
 	'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
-	'Menu:Incident:Shortcuts' => 'Raccourcis',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Mes incidents',
-	'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés',
-	'Menu:Incident:EscalatedIncidents' => 'Incidents en cours d\'escalade',
-	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade',
-	'Menu:Incident:OpenIncidents' => 'Incidents ouverts',
+	'Menu:Incident:MyIncidents' => 'Qui me sont assignés',
+	'Menu:Incident:MyIncidents+' => 'Les tickets d\'incident en cours qui me sont assignés',
+	'Menu:Incident:MySupportIncidents' => 'Que j\'ai remontés',
+	'Menu:Incident:MySupportIncidents+' => 'Les incidents en cours dont je suis le demandeur',
+	'Menu:Incident:EscalatedIncidents' => 'En escalade',
+	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade ou à surveiller',
+	'Menu:Incident:OpenIncidents' => 'En cours',
 	'Menu:Incident:OpenIncidents+' => 'Tous les tickets d\'incident ouverts',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents des 14 derniers jours par priorité',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Incidents des 14 derniers jours',
@@ -120,7 +122,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
-	'Class:Incident/Attribute:escalation_flag+' => '',
+	'Class:Incident/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des incidents en cours d\'escalade',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:Incident:Shortcuts+' => 'Gyorselérés gombok',
 	'Menu:Incident:MyIncidents' => 'Hozzám rendelt incidensek',
 	'Menu:Incident:MyIncidents+' => 'Hozzám rendelt incidensek (ügyintézőként)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eszkalált incidensek',
 	'Menu:Incident:EscalatedIncidents+' => 'Eszkalált incidensek',
 	'Menu:Incident:OpenIncidents' => 'Nyitott incidensek',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:Incident:Shortcuts+' => '~~',
 	'Menu:Incident:MyIncidents' => 'Incidenti assegnati a me',
 	'Menu:Incident:MyIncidents+' => 'Incidenti assegnati a me (come agente)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Evoluzione Incidente',
 	'Menu:Incident:EscalatedIncidents+' => 'Evoluzione Incidente',
 	'Menu:Incident:OpenIncidents' => 'Tutti gli incidenti aperti',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => '担当しているインシデント',
 	'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント',
 	'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント',
 	'Menu:Incident:OpenIncidents' => '全オープンインシデント',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php

@@ -25,6 +25,8 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij',
 	'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten',
 	'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten',
 	'Menu:Incident:OpenIncidents' => 'Alle open incidenten',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incydenty przypisane do mnie',
 	'Menu:Incident:MyIncidents+' => 'Incydenty przypisane do mnie (jako Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Pilne incydenty',
 	'Menu:Incident:EscalatedIncidents+' => 'Pilne incydenty',
 	'Menu:Incident:OpenIncidents' => 'Wszystkie otwarte incydenty',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php

@@ -23,10 +23,12 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
 	'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como Agente)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php

@@ -24,6 +24,8 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:Incident:Shortcuts+' => 'Ярлыки',
 	'Menu:Incident:MyIncidents' => 'Назначенные мне',
 	'Menu:Incident:MyIncidents+' => 'Инциденты, назначенные мне (в качестве агента)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Эскалированные',
 	'Menu:Incident:EscalatedIncidents+' => 'Эскалированные инциденты',
 	'Menu:Incident:OpenIncidents' => 'Открытые',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php

@@ -19,14 +19,16 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
-	'Menu:Incident:EscalatedIncidents+' => '~~',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
-	'Menu:Incident:OpenIncidents+' => '~~',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php

@@ -19,14 +19,16 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php

@@ -34,6 +34,8 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => '分配给我的事件',
 	'Menu:Incident:MyIncidents+' => '分配给我的事件',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => '已升级的事件',
 	'Menu:Incident:EscalatedIncidents+' => '已升级的事件',
 	'Menu:Incident:OpenIncidents' => '所有打开的事件',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php

@@ -99,7 +99,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:NewError' => 'Nová známá chyba',
 	'Menu:NewError+' => 'Vytvoření nové známé chyby',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:NewError' => 'Ny kendt fejl',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'Neuer Known Error',
 	'Menu:NewError+' => 'Neuen Known Error dokumentieren',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php

@@ -138,7 +138,7 @@ Dict::Add('EN US', 'English', 'English', [
 
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php

@@ -138,7 +138,7 @@ Dict::Add('EN GB', 'British English', 'British English', [
 
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php

@@ -95,7 +95,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'GestAdministraciónión de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:NewError' => 'Nuevo Error Conocido',
 	'Menu:NewError+' => 'Nuevo Error Conocido',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/fr.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => 'Gestion des problèmes',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:NewError' => 'Nouvelle erreur connue',
 	'Menu:NewError+' => 'Créer une erreur connue',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgomb',
 	'Menu:NewError' => 'Új ismert hiba',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:NewError' => 'Nuovo errore conosciuto',
 	'Menu:NewError+' => 'Creazione di un nuovo errore conosciuto',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:NewError' => '新規既知のエラー',
 	'Menu:NewError+' => '新規既知のエラーの作成',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php

@@ -99,7 +99,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:NewError' => 'Nieuwe gekende fout',
 	'Menu:NewError+' => 'Maak een nieuwe gekende fout aan',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:NewError' => 'Nowy znany błąd',
 	'Menu:NewError+' => 'Utworzenie nowego znanego błędu',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerenciamento de Problemas',
-	'Menu:ProblemManagement+' => 'Lista de Gerenciamento de Problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:NewError' => 'Novo erro conhecido',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:NewError' => 'Новая известная ошибка',
 	'Menu:NewError+' => 'Создать новую известную ошибку',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem Management~~',
-	'Menu:ProblemManagement+' => 'Problem Management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:NewError' => 'New known error~~',
 	'Menu:NewError+' => 'Creation of a new known error~~',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem Yönetimi',
-	'Menu:ProblemManagement+' => 'Problem Yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:NewError' => 'Yeni bilinen hata',
 	'Menu:NewError+' => 'Yeni bilinen hata yatarımı',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php

@@ -133,7 +133,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:NewError' => '新建已知问题',
 	'Menu:NewError+' => '新建已知问题',

datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php

@@ -14,18 +14,18 @@
  */
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Přehled',
 	'Menu:Problem:Overview+' => 'Přehled',
 	'Menu:NewProblem' => 'Nový problém',
-	'Menu:NewProblem+' => 'Nový problém',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Hledat problémy',
 	'Menu:SearchProblems+' => 'Hledat problémy',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:Problem:MyProblems' => 'Mé problémy',
-	'Menu:Problem:MyProblems+' => 'Mé problémy',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Všechny otevřené problémy',
-	'Menu:Problem:OpenProblems+' => 'Všechny otevřené problémy',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémy podle priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php

@@ -13,18 +13,18 @@
  */
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Oversigt',
 	'Menu:Problem:Overview+' => 'Oversigt',
 	'Menu:NewProblem' => 'Nyt Problem',
-	'Menu:NewProblem+' => 'Nyt Problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Søg efter problem',
 	'Menu:SearchProblems+' => 'Søg efter problem',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:Problem:MyProblems' => 'Mine Problemer',
-	'Menu:Problem:MyProblems+' => 'Mine Problemer',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle uløste problemer',
-	'Menu:Problem:OpenProblems+' => 'Alle uløste problemer',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemer efter prioritet',

datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php

@@ -13,16 +13,16 @@
  */
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Übersicht',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Neues Problem',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Nach Problemen suchen',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'Meine Probleme',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle offenen Probleme',
 	'Menu:Problem:OpenProblems+' => 'Alle offenen (noch nicht geschlossenen) Probleme',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Probleme nach Service',

datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php

@@ -49,18 +49,18 @@
 
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
-	'Menu:NewProblem+' => 'New problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket',
 	'Menu:SearchProblems' => 'Search for problems',
-	'Menu:SearchProblems+' => 'Search for problems',
+	'Menu:SearchProblems+' => 'Search for problems tickets',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'My problems',
-	'Menu:Problem:MyProblems+' => 'My problems',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All open problems',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php

@@ -49,18 +49,18 @@
 
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
-	'Menu:NewProblem+' => 'New problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Search for problems',
-	'Menu:SearchProblems+' => 'Search for problems',
+	'Menu:SearchProblems+' => 'Search for problems tickets',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'My problems',
-	'Menu:Problem:MyProblems+' => 'My problems',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All open problems',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php

@@ -10,18 +10,18 @@
  */
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'Administración de Problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Resumen de problemas',
 	'Menu:Problem:Overview+' => 'Resumen de problemas',
 	'Menu:NewProblem' => 'Nuevo problema',
-	'Menu:NewProblem+' => 'Nuevo problema',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Búsqueda de problemas',
 	'Menu:SearchProblems+' => 'Búsqueda de problemas',
 	'Menu:Problem:Shortcuts' => 'Acceso rápido',
 	'Menu:Problem:MyProblems' => 'Problemas asignados a Mí',
-	'Menu:Problem:MyProblems+' => 'Problemas asignados a Mí',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Problemas abiertos',
-	'Menu:Problem:OpenProblems+' => 'Problemas abiertos',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemas por Prioridad',

datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Overview' => 'Vue d\'ensemble',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Nouveau problème',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Créer un ticket de problème',
 	'Menu:SearchProblems' => 'Rechercher des problèmes',
-	'Menu:SearchProblems+' => '',
+	'Menu:SearchProblems+' => 'Faire une recherche parmi les tickets de problème existants',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:Problem:MyProblems' => 'Mes problèmes',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Les tickets de problème ni fermés ni résolus qui me sont assignés',
 	'Menu:Problem:OpenProblems' => 'Problèmes ouverts',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'Tous les tickets de problème non fermés',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problèmes par service',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problèmes par priorité',

datamodels/2.x/itop-problem-mgmt/dictionaries/hu.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Áttekintő',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Új probléma',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Problémák keresése',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Gyorsgombok',
 	'Menu:Problem:MyProblems' => 'Saját problémák',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Nyitott problémák',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémák szolgáltatásonként',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémák prioritás szerint',

datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Panoramica',
 	'Menu:Problem:Overview+' => 'Panoramica',
 	'Menu:NewProblem' => 'Nuovo problema',
-	'Menu:NewProblem+' => 'Nuovo problema',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Ricerca per problema',
 	'Menu:SearchProblems+' => 'Ricerca per problema',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:Problem:MyProblems' => 'I miei problemi',
-	'Menu:Problem:MyProblems+' => 'I miei problemi',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Tutti i problemi aperti',
-	'Menu:Problem:OpenProblems+' => 'Tutti i problemi aperti',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemi per servizio',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemi per servizio',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemi per priorità',

datamodels/2.x/itop-problem-mgmt/dictionaries/ja.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => '概要',
 	'Menu:Problem:Overview+' => '概要',
 	'Menu:NewProblem' => '新規問題',
-	'Menu:NewProblem+' => '新規問題',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => '問題検索',
 	'Menu:SearchProblems+' => '問題検索',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:Problem:MyProblems' => '担当してる問題',
-	'Menu:Problem:MyProblems+' => '担当している問題',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => '全オープン問題',
-	'Menu:Problem:OpenProblems+' => '全オープン問題',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'サービス別問題',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'サービス別問題',
 	'UI-ProblemManagementOverview-ProblemByPriority' => '優先度別問題',

datamodels/2.x/itop-problem-mgmt/dictionaries/nl.dict.itop-problem-mgmt.php

@@ -15,7 +15,7 @@
  */
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Overzicht',
 	'Menu:Problem:Overview+' => 'Overzicht',
 	'Menu:NewProblem' => 'Nieuw probleem',
@@ -24,9 +24,9 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:SearchProblems+' => 'Zoek naar problemen',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:Problem:MyProblems' => 'Mijn problemen',
-	'Menu:Problem:MyProblems+' => 'Mijn problemen',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle open problemen',
-	'Menu:Problem:OpenProblems+' => 'Alle open problemen',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemen per service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemen per service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemen per prioriteit',

datamodels/2.x/itop-problem-mgmt/dictionaries/pl.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Przegląd',
 	'Menu:Problem:Overview+' => 'Przegląd',
 	'Menu:NewProblem' => 'Nowy problem',
-	'Menu:NewProblem+' => 'Nowy problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Wyszukaj problemy',
 	'Menu:SearchProblems+' => 'Wyszukaj problemy',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:Problem:MyProblems' => 'Moje problemy',
-	'Menu:Problem:MyProblems+' => 'Moje problemy',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Wszystkie otwarte problemy',
-	'Menu:Problem:OpenProblems+' => 'Wszystkie otwarte problemy',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemy według usług',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemy według usług',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemy według priorytetu',

datamodels/2.x/itop-problem-mgmt/dictionaries/pt_br.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerenciamento de problemas',
-	'Menu:ProblemManagement+' => 'Lista de gerenciamento de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Visão geral',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Novo problema',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Pesquisar por problemas',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:Problem:MyProblems' => 'Meus problemas',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Todos os problemas abertos',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemas por serviço',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemas por prioridade',

datamodels/2.x/itop-problem-mgmt/dictionaries/ru.dict.itop-problem-mgmt.php

@@ -13,18 +13,18 @@
  */
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Обзор',
 	'Menu:Problem:Overview+' => 'Управление проблемами - Обзор',
 	'Menu:NewProblem' => 'Новая проблема',
-	'Menu:NewProblem+' => 'Создать новую проблему',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Поиск проблем',
 	'Menu:SearchProblems+' => 'Поиск проблем',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:Problem:MyProblems' => 'Назначенные мне',
-	'Menu:Problem:MyProblems+' => 'Назначенные мне проблемы',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Открытые',
-	'Menu:Problem:OpenProblems+' => 'Все открытые проблемы',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Проблемы по услугам',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Проблемы по услугам',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Проблемы по приоритету',

datamodels/2.x/itop-problem-mgmt/dictionaries/sk.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem management~~',
-	'Menu:ProblemManagement+' => 'Problem management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Overview~~',
 	'Menu:Problem:Overview+' => 'Overview~~',
 	'Menu:NewProblem' => 'New problem~~',
-	'Menu:NewProblem+' => 'New problem~~',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Search for problems~~',
-	'Menu:SearchProblems+' => 'Search for problems~~',
+	'Menu:SearchProblems+' => 'Search for problems tickets~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:Problem:MyProblems' => 'My problems~~',
-	'Menu:Problem:MyProblems+' => 'My problems~~',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'All open problems~~',
-	'Menu:Problem:OpenProblems+' => 'All open problems~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service~~',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service~~',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority~~',

datamodels/2.x/itop-problem-mgmt/dictionaries/tr.dict.itop-problem-mgmt.php

@@ -13,18 +13,18 @@
  */
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem yönetimi',
-	'Menu:ProblemManagement+' => 'Problem yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Özet',
 	'Menu:Problem:Overview+' => 'Özet',
 	'Menu:NewProblem' => 'Yeni Problem',
-	'Menu:NewProblem+' => 'Yeni Problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Problem Ara',
 	'Menu:SearchProblems+' => 'Problem Ara',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:Problem:MyProblems' => 'Problemlerim',
-	'Menu:Problem:MyProblems+' => 'Problemlerim',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Tüm açık problemler',
-	'Menu:Problem:OpenProblems+' => 'Tüm açık problemler',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Servis problemleri',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Servis problemleri',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Önceliklere göre problemler',

datamodels/2.x/itop-problem-mgmt/dictionaries/zh_cn.dict.itop-problem-mgmt.php

@@ -45,18 +45,18 @@
 // Class:<class_name>/Stimulus:<stimulus_code>+
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => '概况',
 	'Menu:Problem:Overview+' => '概况',
 	'Menu:NewProblem' => '新建问题',
-	'Menu:NewProblem+' => '新建问题',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => '搜索问题',
 	'Menu:SearchProblems+' => '搜索问题',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:Problem:MyProblems' => '我的问题',
-	'Menu:Problem:MyProblems+' => '我的问题',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => '所有打开的问题',
-	'Menu:Problem:OpenProblems+' => '所有打开的问题',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => '按服务划分的问题',
 	'UI-ProblemManagementOverview-ProblemByService+' => '按服务划分的问题',
 	'UI-ProblemManagementOverview-ProblemByPriority' => '按优先级划分的问题',

datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php

@@ -29,11 +29,11 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
 	'Menu:UserRequest:MyRequests+' => '',
 	'Menu:UserRequest:MySupportRequests' => 'Mine Support henvendelser',
-	'Menu:UserRequest:MySupportRequests+' => '',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
-	'Menu:UserRequest:EscalatedRequests+' => '',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
 	'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',

datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php

@@ -24,7 +24,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
 	'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
 	'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
 	'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
 	'Menu:UserRequest:MyRequests+' => '',

datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php

@@ -14,20 +14,20 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request',
+	'Menu:NewUserRequest' => 'New request',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket',
-	'Menu:SearchUserRequests' => 'Search for user requests',
+	'Menu:SearchUserRequests' => 'Search for requests',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
-	'Menu:UserRequest:MySupportRequests' => "My support calls",
-	'Menu:UserRequest:MySupportRequests+' => "",
-	'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
-	'Menu:UserRequest:EscalatedRequests+' => '',
-	'Menu:UserRequest:OpenRequests' => 'All open requests',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag',
+	'Menu:UserRequest:OpenRequests' => 'Open',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',
@@ -137,7 +137,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
 	'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:UserRequest/Attribute:escalation_flag+' => '',
+	'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated requests" menu',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
 	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',