N°8142 - User Request and Incident menu label standardisation 3

2026-05-18 06:48:50 +02:00 · 2026-04-13 15:57:27 +02:00
parent 6780344c76
commit e43d2caa35
20 changed files with 63 additions and 63 deletions
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php
@@ -39,7 +39,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'All open changes',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php
@@ -39,7 +39,7 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'All open changes',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php
@@ -27,7 +27,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:Changes' => 'Otvorené zmeny',
 	'Menu:Changes+' => 'All open changes~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php
@@ -39,7 +39,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'All open changes',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php
@@ -39,7 +39,7 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'All open changes',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php
@@ -27,7 +27,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:Changes' => 'Otvorené zmeny',
 	'Menu:Changes+' => 'All open changes~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php
@@ -27,7 +27,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
 	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents',
-	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents',
 	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet',
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php
@@ -20,7 +20,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewIncident+' => 'Einen neuen Incident dokumentieren',
 	'Menu:SearchIncidents' => 'Nach Incidents suchen',
 	'Menu:SearchIncidents+' => 'Suche nach einem bestehendem Incident',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents',
 	'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind',
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php
@@ -31,15 +31,15 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
 	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
 	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
-	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
 	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php
@@ -26,7 +26,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
 	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados',
-	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos',
 	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php
@@ -19,15 +19,15 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
 	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
 	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
-	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
 	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php
@@ -19,15 +19,15 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
 	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
 	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
-	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
 	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
@@ -24,7 +24,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
 	'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
 	'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
 	'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
 	'Menu:UserRequest:MyRequests+' => '',
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php
@@ -14,19 +14,19 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request',
+	'Menu:NewUserRequest' => 'New request',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket',
-	'Menu:SearchUserRequests' => 'Search for user requests',
+	'Menu:SearchUserRequests' => 'Search for requests',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
-	'Menu:UserRequest:MySupportRequests' => 'My support requests',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me',
 	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
-	'Menu:UserRequest:EscalatedRequests' => 'Escalated requests',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation',
 	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
-	'Menu:UserRequest:OpenRequests' => 'All open requests',
+	'Menu:UserRequest:OpenRequests' => 'Open',
 	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
@@ -26,7 +26,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:UserRequest:Shortcuts' => 'Skratky',
 	'Menu:UserRequest:Shortcuts+' => '~~',
 	'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)~~',
 	'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory',
 	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky',
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
@@ -19,19 +19,19 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview~~',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request~~',
+	'Menu:NewUserRequest' => 'New request~~',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
-	'Menu:SearchUserRequests' => 'Search for user requests~~',
+	'Menu:SearchUserRequests' => 'Search for requests~~',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
+	'Menu:UserRequest:Shortcuts' => 'Requests~~',
 	'Menu:UserRequest:Shortcuts+' => '~~',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
-	'Menu:UserRequest:MySupportRequests' => 'My support requests~~',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me~~',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)~~',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me~~',
 	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
-	'Menu:UserRequest:EscalatedRequests' => 'Escalated requests~~',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation~~',
 	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
-	'Menu:UserRequest:OpenRequests' => 'All open requests~~',
+	'Menu:UserRequest:OpenRequests' => 'Open~~',
 	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~',
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php
@@ -24,7 +24,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
 	'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
 	'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
 	'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
 	'Menu:UserRequest:MyRequests+' => '',
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php
@@ -14,19 +14,19 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request',
+	'Menu:NewUserRequest' => 'New request',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket',
-	'Menu:SearchUserRequests' => 'Search for user requests',
+	'Menu:SearchUserRequests' => 'Search for requests',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
-	'Menu:UserRequest:MySupportRequests' => 'My support requests',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me',
 	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
-	'Menu:UserRequest:EscalatedRequests' => 'Escalated requests',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation',
 	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
-	'Menu:UserRequest:OpenRequests' => 'All open requests',
+	'Menu:UserRequest:OpenRequests' => 'Open',
 	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
@@ -26,7 +26,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:UserRequest:Shortcuts' => 'Skratky',
 	'Menu:UserRequest:Shortcuts+' => '~~',
 	'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)~~',
 	'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory',
 	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky',
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
@@ -19,19 +19,19 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview~~',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request~~',
+	'Menu:NewUserRequest' => 'New request~~',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
-	'Menu:SearchUserRequests' => 'Search for user requests~~',
+	'Menu:SearchUserRequests' => 'Search for requests~~',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
+	'Menu:UserRequest:Shortcuts' => 'Requests~~',
 	'Menu:UserRequest:Shortcuts+' => '~~',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
-	'Menu:UserRequest:MySupportRequests' => 'My support requests~~',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me~~',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)~~',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me~~',
 	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
-	'Menu:UserRequest:EscalatedRequests' => 'Escalated requests~~',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation~~',
 	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
-	'Menu:UserRequest:OpenRequests' => 'All open requests~~',
+	'Menu:UserRequest:OpenRequests' => 'Open~~',
 	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)~~',