N°8142 - Change menus standardisation

application/menunode.class.inc.php

@@ -1423,21 +1423,12 @@ class ShortcutMenuNode extends MenuNode
 	public function GetHyperlink($aExtraParams)
 	{
 		$sContext = $this->oShortcut->Get('context');
-		try {
+		$aContext = unserialize($sContext);
-			$aContext = utils::Unserialize($sContext);
+		if (isset($aContext['menu'])) {
-			if (isset($aContext['menu'])) {
+			unset($aContext['menu']);
-				unset($aContext['menu']);
+		}
-			}
+		foreach ($aContext as $sArgName => $sArgValue) {
-			foreach ($aContext as $sArgName => $sArgValue) {
+			$aExtraParams[$sArgName] = $sArgValue;
-				$aExtraParams[$sArgName] = $sArgValue;
-			}
-		} catch (Exception $e) {
-			IssueLog::Warning("User shortcut corrupted, delete the shortcut", LogChannels::CONSOLE, [
-				'shortcut_name' => $this->oShortcut->GetName(),
-				'root_cause' => $e->getMessage(),
-			]);
-			// delete the shortcut
-			$this->oShortcut->DBDelete();
 		}
 		return parent::GetHyperlink($aExtraParams);
 	}

application/utils.inc.php

@@ -3146,50 +3146,4 @@ TXT
 
 		return $aTrace;
 	}
-
-	/**
-	 * PHP unserialize encapsulation, allow throwing exception when not allowed object class is detected (for security hardening)
-	 *
-	 * @param string $data data to unserialize
-	 * @param array $aOptions PHP @unserialise options
-	 * @param bool $bThrowNotAllowedObjectClassException flag to throw exception
-	 *
-	 * @return mixed PHP @unserialise return
-	 * @throws Exception
-	 */
-	public static function Unserialize(string $data, array $aOptions = ['allowed_classes' => false], bool $bThrowNotAllowedObjectClassException = true): mixed
-	{
-		$data = unserialize($data, $aOptions);
-
-		if ($bThrowNotAllowedObjectClassException) {
-			try {
-				self::AssertNoIncompleteClassDetected($data);
-			} catch (Exception $e) {
-				throw new CoreException('Unserialization failed because an incomplete class was detected.', [], '', $e);
-			}
-		}
-
-		return $data;
-	}
-
-	/**
-	 * Assert that data provided doesn't contain any incomplete class.
-	 *
-	 * @throws Exception
-	 */
-	public static function AssertNoIncompleteClassDetected(mixed $data): void
-	{
-		if (is_object($data)) {
-			if ($data instanceof __PHP_Incomplete_Class) {
-				throw new Exception('__PHP_Incomplete_Class_Name object detected');
-			}
-			foreach (get_object_vars($data) as $property) {
-				self::AssertNoIncompleteClassDetected($property);
-			}
-		} elseif (is_array($data)) {
-			foreach ($data as $value) {
-				self::AssertNoIncompleteClassDetected($value);
-			}
-		}
-	}
 }

composer.json

@@ -4,7 +4,7 @@
   "type": "project",
   "license": "AGPL-3.0-only",
   "require": {
-    "php": ">=8.2.0 <8.5.0",
+    "php": ">=8.1.0 <8.5.0",
     "ext-ctype": "*",
     "ext-dom": "*",
     "ext-gd": "*",
@@ -15,21 +15,18 @@
     "apereo/phpcas": "dev-master",
     "guzzlehttp/guzzle": "^7.5.1",
     "league/oauth2-google": "^4.0.1",
-    "nikic/php-parser": "dev-master",
+    "nikic/php-parser": "^4.14.0",
     "pear/archive_tar": "~1.4.14",
     "pelago/emogrifier": "^7.2.0",
     "psr/log": "^3.0.0",
     "scssphp/scssphp": "dev-combodo/1.x",
     "symfony/console": "~6.4.0",
     "symfony/dotenv": "~6.4.0",
-    "symfony/form": "^6.4",
     "symfony/framework-bundle": "~6.4.0",
     "symfony/http-foundation": "~6.4.0",
     "symfony/http-kernel": "~6.4.0",
     "symfony/runtime": "~6.4.0",
-    "symfony/security-csrf": "~6.4.0",
     "symfony/twig-bundle": "~6.4.0",
-    "symfony/validator" : "~6.4.0",
     "symfony/var-dumper": "~6.4.0",
     "symfony/yaml": "~6.4.0",
     "symfony/mailer": "~6.4.0",
@@ -43,10 +40,6 @@
     "symfony/web-profiler-bundle": "~6.4.0"
   },
   "repositories": [
-    {
-      "type": "vcs",
-      "url": "https://github.com/Combodo/PHP-Parser"
-    },
     {
       "type": "vcs",
       "url": "https://github.com/EsupPortail/phpCAS"
@@ -67,7 +60,7 @@
   },
   "config": {
     "platform": {
-      "php": "8.2.0"
+      "php": "8.1.0"
     },
     "vendor-dir": "lib",
     "preferred-install": {
@@ -87,6 +80,7 @@
       "sources"
     ],
     "exclude-from-classmap": [
+      "application/twigextension.class.inc.php",
       "core/oql/build/PHP/",
       "core/apc-emulation.php",
       "application/startup.inc.php",
@@ -106,7 +100,7 @@
   "extra": {
     "symfony": {
       "allow-contrib": false,
-      "require": "6.4.*"
+      "require": "3.4.*"
     },
     "runtime": {
       "dotenv_path": "resources/symfony/.env"

core/userrights.class.inc.php

@@ -1182,7 +1182,7 @@ class UserRights
 			return self::$m_oUser->GetKey();
 		} else {
 			// find the id out of the login string
-			$oUser = self::FindUser($sLogin, bAllowDisabledUsers: true);
+			$oUser = self::FindUser($sLogin);
 			if (is_null($oUser)) {
 				return null;
 			}
@@ -1375,7 +1375,7 @@ class UserRights
 		if (empty($sLogin)) {
 			$oUser = self::$m_oUser;
 		} else {
-			$oUser = self::FindUser($sLogin, bAllowDisabledUsers: true);
+			$oUser = self::FindUser($sLogin);
 		}
 		if (is_null($oUser)) {
 			return '';

css/backoffice/_shame.scss

@@ -56,8 +56,6 @@ $ibo-shame--slider--is-round--border-radius: 20px !default;
 $ibo-shame--slider--is-round--before--border-radius: 7px !default;
 
 
-$ibo-blockquote--color: $ibo-body-text-color !default;
-
 // N°2847 - Recolor svg illustrations with iTop's primary color
 .ibo-svg-illustration--container > svg *[fill="#6c63ff"]{
 	fill: $ibo-svg-illustration--fill;
@@ -128,11 +126,3 @@ input:checked + .slider:before {
 .slider.round:before {
   border-radius: $ibo-shame--slider--is-round--before--border-radius;
 }
-
-/*
-  Bulma sets blockquote background color through a variable, it affects ckeditor and html display.
-  This rule is needed harmonize the blockquote text color in both contexts.
- */
-.ibo-is-html-content blockquote {
-  color: $ibo-blockquote--color;
-}

css/backoffice/components/_panel.scss

@@ -185,20 +185,16 @@ $ibo-panel--is-selectable--body--after--font-size: $ibo-font-size-700 !default;
 .ibo-panel--icon-img, .ibo-panel--icon-background { // second class is deprecated, remove it when dealing with N°9317
   width: 100%;
   height: 100%;
-  object-position: center;
-  object-fit: $ibo-panel--icon-img--size--must-contain;
   background-position: center;
   background-repeat: no-repeat;
   background-size: $ibo-panel--icon-img--size--must-contain;
 }
 
 .ibo-panel--icon-img--must-contain, .ibo-panel--icon-background--must-contain { // second class is deprecated, remove it when dealing with N°9317
-  object-fit: $ibo-panel--icon-img--size--must-contain;
   background-size: $ibo-panel--icon-img--size--must-contain;
 }
 
 .ibo-panel--icon-img--must-cover, .ibo-panel--icon-background--must-cover { // second class is deprecated, remove it when dealing with N°9317
-  object-fit: $ibo-panel--icon-img--size--must-cover;
   background-size: $ibo-panel--icon-img--size--must-cover;
 }
 

css/backoffice/components/_title.scss

@@ -51,23 +51,19 @@ $ibo-title--icon-img--size--must-zoomout: $ibo-title--icon-background--size--mus
   width: 100%;
   height: 100%;
   object-position: center;
-  object-fit: $ibo-title--icon-img--size--must-contain;
   background-size: $ibo-title--icon-img--size--must-contain;
 }
 
 .ibo-title--icon-img--must-contain, .ibo-title--icon-background--must-contain { // second class is deprecated, remove it when dealing with N°9317
-  object-fit: $ibo-title--icon-img--size--must-contain;
   background-size: $ibo-title--icon-img--size--must-contain;
 }
 
 .ibo-title--icon-img--must-cover, .ibo-title--icon-background--must-cover { // second class is deprecated, remove it when dealing with N°9317
-  object-fit: $ibo-title--icon-img--size--must-cover;
   background-size: $ibo-title--icon-img--size--must-cover;
 }
 
 .ibo-title--icon-img--must-zoomout, .ibo-title--icon-background--must-zoomout { // second class is deprecated, remove it when dealing with N°9317
-  width: $ibo-title--icon-img--size--must-zoomout;
+  background-size: $ibo-title--icon-img--size--must-zoomout;
-  height: $ibo-title--icon-img--size--must-zoomout;
 }
 
 .ibo-title--for-object-details {

css/backoffice/components/input/_input-select.scss

@@ -203,9 +203,8 @@ $ibo-input-select--autocomplete-item-image--border: 1px solid $ibo-color-grey-60
 }
 
 // N°7982 Default selectize stylesheet override
-// N°9468 Dropdown content needs to be a few pixel shorter than the dropdown itself to avoid double scrollbar
 .selectize-dropdown-content{
-  max-height: calc(#{$ibo-input-select-selectize--dropdown--max-height} - 4px);
+  max-height: $ibo-input-select-selectize--dropdown--max-height;
 }
 
 .selectize-dropdown.ui-menu .ui-state-active {

css/backoffice/vendors/_bulma-variables-overload.scss

@@ -21,7 +21,6 @@ $text-strong: inherit !default;
  * See https://bulma.io/documentation/elements/content/
  */
 $content-block-margin-bottom: 0 !default;
-$content-blockquote-background-color: $ibo-color-grey-200 !default;
 
 /* Table: Reset style as much as possible to match rich text editor preview, which is the browser's default stylesheet.
  * As there is no way to avoid bulma rules, we simply make them invalid by setting an invalid variable value, the rules will then be ignored by the browser.

datamodels/2.x/combodo-backoffice-darkmoon-theme/scss/scss-variables.scss

@@ -76,7 +76,6 @@ $text-strong: inherit !default;
 $code: $ibo-color-primary-400 !default;
 $code-background: $ibo-color-grey-700 !default;
 $pre-background: $ibo-color-grey-600 !default;
-$content-blockquote-background-color: $ibo-color-grey-600 !default;
 
 $ibo-scrollbar--scrollbar-track-background-color: $ibo-color-grey-700 !default;
 $ibo-scrollbar--scrollbar-thumb-background-color: $ibo-color-grey-900 !default;
@@ -199,7 +198,6 @@ $ibo-input-select--action-button--color: $ibo-input-select-wrapper--after--color
 $ibo-input-select-selectize--item--active--text-color: $ibo-color-grey-100 !default;
 $ibo-input-select-selectize--item--active--background-color: $ibo-color-grey-500 !default;
 $ibo-input-select--autocomplete-item-image--background-color: $ibo-color-grey-800 !default;
-$ibo-input-date--button--color: $ibo-input-select--action-button--color;
 $ibo-vendors-selectize-input--color: $ibo-body-text-color !default;
 $ibo-vendors-selectize-input--background-color: $ibo-input--background-color !default;
 $ibo-vendors-selectize--input--border-color: $ibo-input--border-color !default;
@@ -247,11 +245,6 @@ $ibo-vendors-datatables--row-highlight--colors:('red': ($ibo-color-red-700),'dan
 
 $ibo-vendors-jqueryui--ui-dialog--background-color: $ibo-color-grey-800 !default;
 $ibo-vendors-jqueryui--ui-dialog-titlebar--border-bottom: solid 1px $ibo-color-grey-500 !default;
-$ibo-vendors-jqueryui--ui-datepicker--background-color: $ibo-color-grey-700 !default;
-$ibo-vendors-jqueryui--ui-datepicker-days--color: $ibo-color-primary-200 !default;
-$ibo-vendors-jqueryui--ui-datepicker-days--highlight--background-color: $ibo-color-primary-800 !default;
-$ibo-vendors-jqueryui--ui-datepicker-days--hover--background-color: $ibo-color-primary-500 !default;
-$ibo-vendors-jqueryui--ui-datepicker-days--active--background-color: $ibo-color-primary-700 !default;
 
 
 

datamodels/2.x/itop-change-mgmt-itil/dictionaries/cs.dict.itop-change-mgmt-itil.php

@@ -25,7 +25,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:WaitingAcceptance' => 'Změny čekající na přijetí',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Změny čekající na schválení',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otevřené změny',
 	'Menu:Changes+' => 'Všechny otevřené změny',
 	'Menu:MyChanges' => 'Změny přidělené mně',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/da.dict.itop-change-mgmt-itil.php

@@ -24,7 +24,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:WaitingAcceptance' => 'Changes, som afventer accept',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes, som afventer godkendelse',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Offene Changes',
 	'Menu:Changes+' => 'Alle åbne Changes',
 	'Menu:MyChanges' => 'Mine Changes',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/de.dict.itop-change-mgmt-itil.php

@@ -19,7 +19,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewChange+' => 'Einen neuen Change erstellen',
 	'Menu:SearchChanges' => 'Suche nach Changes',
 	'Menu:SearchChanges+' => 'Unter den bestehenden Changes suchen',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes~~',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingAcceptance+' => 'Changes, die auf Annahme warten',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php

@@ -30,16 +30,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php

@@ -30,16 +30,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes~~',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/fr.dict.itop-change-mgmt-itil.php

@@ -18,16 +18,16 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewChange+' => 'Créer un nouveau ticket de changement',
 	'Menu:SearchChanges' => 'Rechercher des changements',
 	'Menu:SearchChanges+' => 'Rechercher parmi les tickets de changement',
-	'Menu:Change:Shortcuts' => 'Raccourcis',
+	'Menu:Change:Shortcuts' => 'Changements',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Raccourcis vers différents groupes de changements',
-	'Menu:WaitingAcceptance' => 'Changements en attente d\'acceptance',
+	'Menu:WaitingAcceptance' => 'En attente de validation',
-	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptance',
+	'Menu:WaitingAcceptance+' => 'Changements à l\'état nouveau, en attente d\'acceptation',
-	'Menu:WaitingApproval' => 'Changements en attente d\'approbation',
+	'Menu:WaitingApproval' => 'En attente d\'approbation',
-	'Menu:WaitingApproval+' => 'Changements en attente d\'approbation',
+	'Menu:WaitingApproval+' => 'Changements dans l\'état programmé, en attente d\'approbation',
-	'Menu:Changes' => 'Changements ouverts',
+	'Menu:Changes' => 'En cours',
-	'Menu:Changes+' => 'Tickets de changement ouverts',
+	'Menu:Changes+' => 'Tickets de changement qui ne sont pas dans l\'état fermé',
-	'Menu:MyChanges' => 'Mes changements',
+	'Menu:MyChanges' => 'Qui me sont assignés',
-	'Menu:MyChanges+' => 'Tickets de changement qui me sont assignés',
+	'Menu:MyChanges+' => 'Changements ni fermés, ni résolus, dont je suis l\'agent assigné',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changements par catégorie',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Changements par jour',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changements par domaine',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/it.dict.itop-change-mgmt-itil.php

@@ -23,7 +23,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:WaitingAcceptance' => 'Modifiche in attesa di accettazione',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Modifiche in attesa di approvazione',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Modifiche aperte',
 	'Menu:Changes+' => 'Tutte le Modifiche aperte',
 	'Menu:MyChanges' => 'Modifiche assegnate a me',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/ja.dict.itop-change-mgmt-itil.php

@@ -23,9 +23,9 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:WaitingAcceptance' => '受理待ちの変更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '承認待ちの変更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'オープン状態の変更',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => '担当している変更',
 	'Menu:MyChanges+' => '担当している変更(エージェントとして)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => '最近7日間のカテゴリ別の変更',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/nl.dict.itop-change-mgmt-itil.php

@@ -25,7 +25,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:WaitingAcceptance' => 'Changes die acceptatie vereisen',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes die goedkeuring vereisen',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'Alle open changes',
 	'Menu:MyChanges' => 'Changes toegewezen aan mij',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/pl.dict.itop-change-mgmt-itil.php

@@ -23,7 +23,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:WaitingAcceptance' => 'Zmiany do akceptacji',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Zmiany do zatwierdzenia',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otwarte zmiany',
 	'Menu:Changes+' => 'Wszystkie otwarte zmiany',
 	'Menu:MyChanges' => 'Zmiany przypisane do mnie',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/pt_br.dict.itop-change-mgmt-itil.php

@@ -23,9 +23,9 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:WaitingAcceptance' => 'Mudanças aguardando aceitação',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Mudanças aguardando aprovação',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Mudanças abertas',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Mudanças atribuídas a mim',
 	'Menu:MyChanges+' => 'Mudanças atribuídas a mim (como Agente)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Mudanças por categoria nos últimos 7 dias',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php

@@ -23,11 +23,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:WaitingAcceptance' => 'Zmeny očakávajúce prijatie',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Zmeny očakávajúce schválenie',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otvorené zmeny',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/tr.dict.itop-change-mgmt-itil.php

@@ -24,9 +24,9 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:WaitingAcceptance' => 'Kabul bekleyen değişiklik talepleri',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Onay bekleyen değişiklik talepleri',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Açık değişiklikler',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Bana atanan değişiklik istekleri',
 	'Menu:MyChanges+' => 'Bana atanan değişiklik istekleri',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Son 7 gün için kategoriye göre değişiklikler',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/zh_cn.dict.itop-change-mgmt-itil.php

@@ -34,7 +34,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:WaitingAcceptance' => '等待审核的变更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '等待批准的变更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => '所有打开的变更',
 	'Menu:Changes+' => '所有打开的变更',
 	'Menu:MyChanges' => '分配给我的变更',

datamodels/2.x/itop-change-mgmt/dictionaries/cs.dict.itop-change-mgmt.php

@@ -25,7 +25,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:WaitingAcceptance' => 'Změny čekající na přijetí',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Změny čekající na schválení',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otevřené změny',
 	'Menu:Changes+' => 'Všechny otevřené změny',
 	'Menu:MyChanges' => 'Změny přidělené mně',

datamodels/2.x/itop-change-mgmt/dictionaries/da.dict.itop-change-mgmt.php

@@ -24,9 +24,9 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:WaitingAcceptance' => 'Changes der afventer accept',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes der afventer godkendelse',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Åbne Changes',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Changes tildelt til mig',
 	'Menu:MyChanges+' => '',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes de sidste 7 dage efter kategori',

datamodels/2.x/itop-change-mgmt/dictionaries/de.dict.itop-change-mgmt.php

@@ -19,7 +19,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewChange+' => 'Einen neuen Change erstellen',
 	'Menu:SearchChanges' => 'Suche nach Changes',
 	'Menu:SearchChanges+' => 'Unter den bestehenden Changes suchen',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes~~',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingAcceptance+' => 'Changes, die auf Annahme warten',

datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php

@@ -30,16 +30,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes',
 	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
+	'Menu:WaitingAcceptance' => 'Awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
-	'Menu:WaitingApproval' => 'Changes awaiting approval',
+	'Menu:WaitingApproval' => 'Awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status',
-	'Menu:Changes' => 'Open changes',
+	'Menu:Changes' => 'Open',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
-	'Menu:MyChanges' => 'Changes assigned to me',
+	'Menu:MyChanges' => 'Assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php

@@ -30,16 +30,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
+	'Menu:Change:Shortcuts' => 'Changes~~',
 	'Menu:Change:Shortcuts+' => '',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt/dictionaries/fr.dict.itop-change-mgmt.php

@@ -18,16 +18,16 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewChange+' => 'Créer un nouveau ticket de changement',
 	'Menu:SearchChanges' => 'Rechercher des changements',
 	'Menu:SearchChanges+' => 'Rechercher parmi les tickets de changement',
-	'Menu:Change:Shortcuts' => 'Raccourcis',
+	'Menu:Change:Shortcuts' => 'Changements',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Raccourcis vers différents groupes de changements',
-	'Menu:WaitingAcceptance' => 'Changements en attente d\'acceptance',
+	'Menu:WaitingAcceptance' => 'En attente d\'acceptation',
-	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptance',
+	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptation',
-	'Menu:WaitingApproval' => 'Changement en attente d\'approbation',
+	'Menu:WaitingApproval' => 'En attente d\'approbation',
-	'Menu:WaitingApproval+' => 'Changement en attente d\'approbation',
+	'Menu:WaitingApproval+' => 'Changements dans l\'état planifié',
-	'Menu:Changes' => 'Changements ouverts',
+	'Menu:Changes' => 'En cours',
-	'Menu:Changes+' => 'Tickets de changement ouverts',
+	'Menu:Changes+' => 'Tickets de changement qui ne sont pas dans l\'état fermé',
-	'Menu:MyChanges' => 'Mes tickets de changement',
+	'Menu:MyChanges' => 'Qui me sont assignés',
-	'Menu:MyChanges+' => 'Tickets de changement qui me sont assignés',
+	'Menu:MyChanges+' => 'Changements non fermés dont je suis l\'agent assigné',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changements par catégorie',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Changements par jour',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changements par domaine',

datamodels/2.x/itop-change-mgmt/dictionaries/it.dict.itop-change-mgmt.php

@@ -23,7 +23,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:WaitingAcceptance' => 'Modifiche in attesa di accettazione',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Modifiche in attesa di approvazione',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Modifiche aperte',
 	'Menu:Changes+' => 'Tutte le Modifiche aperte',
 	'Menu:MyChanges' => 'Modifiche assegnate a me',

datamodels/2.x/itop-change-mgmt/dictionaries/ja.dict.itop-change-mgmt.php

@@ -23,9 +23,9 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:WaitingAcceptance' => '受け付け待ちの変更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '承認待ちの変更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'オープンな変更',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => '私に割り当てられた変更',
 	'Menu:MyChanges+' => '',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => '最近7日間のカテゴリ別の変更',

datamodels/2.x/itop-change-mgmt/dictionaries/nl.dict.itop-change-mgmt.php

@@ -25,7 +25,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:WaitingAcceptance' => 'Changes die acceptatie vereisen',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes die goedkeuring vereisen',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'Alle open changes',
 	'Menu:MyChanges' => 'Changes toegewezen aan mij',

datamodels/2.x/itop-change-mgmt/dictionaries/pl.dict.itop-change-mgmt.php

@@ -23,7 +23,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:WaitingAcceptance' => 'Zmiany do akceptacji',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Zmiany do zatwierdzenia',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otwarte zmiany',
 	'Menu:Changes+' => 'Wszystkie otwarte zmiany',
 	'Menu:MyChanges' => 'Zmiany przypisane do mnie',

datamodels/2.x/itop-change-mgmt/dictionaries/pt_br.dict.itop-change-mgmt.php

@@ -23,7 +23,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:WaitingAcceptance' => 'Mudanças aguardando aceitação',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Mudanças aguardando aprovação',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Mudanças abertas',
 	'Menu:Changes+' => 'Todas as mudanças abertas',
 	'Menu:MyChanges' => 'Mudanças atribuídas a mim',

datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php

@@ -23,11 +23,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:WaitingAcceptance' => 'Zmeny očakávajúce prijatie',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Zmeny očakávajúce schválenie',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otvorené zmeny',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',

datamodels/2.x/itop-change-mgmt/dictionaries/tr.dict.itop-change-mgmt.php

@@ -23,9 +23,9 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:WaitingAcceptance' => 'Kabul bekleyen değişiklik talepleri',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Onay bekleyen değişiklik talepleri',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Açık değişiklikler',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Bana atanan değişiklik istekleri',
 	'Menu:MyChanges+' => 'Bana atanan değişiklik istekleri',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Son 7 gün için kategoriye göre değişiklikler',

datamodels/2.x/itop-change-mgmt/dictionaries/zh_cn.dict.itop-change-mgmt.php

@@ -34,7 +34,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:WaitingAcceptance' => '等待审核的变更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '等待批准的变更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => '所有打开的变更',
 	'Menu:Changes+' => '所有打开的变更',
 	'Menu:MyChanges' => '分配给我的变更',

datamodels/2.x/itop-config-mgmt/datamodel.itop-config-mgmt.xml

@@ -1089,7 +1089,7 @@
             <item id="col:col1">
               <rank>10</rank>
               <items>
-                <item id="fieldset:Server:baseinfo">
+                <item id="fieldset:ConfigMgmt:baseinfo">
                   <rank>10</rank>
                   <items>
                     <item id="name">
@@ -1152,7 +1152,7 @@
             <item id="col:col2">
               <rank>20</rank>
               <items>
-                <item id="fieldset:Server:Date">
+                <item id="fieldset:ConfigMgmt:dates">
                   <rank>10</rank>
                   <items>
                     <item id="move2production">
@@ -1186,7 +1186,7 @@
                     </item>
                   </items>
                 </item>
-                <item id="fieldset:Server:otherinfo">
+                <item id="fieldset:ConfigMgmt:otherinfo">
                   <rank>30</rank>
                   <items>
                     <item id="description">
@@ -1485,7 +1485,7 @@
             <item id="col:col1">
               <rank>120</rank>
               <items>
-                <item id="fieldset:Server:baseinfo">
+                <item id="fieldset:ConfigMgmt:baseinfo">
                   <rank>10</rank>
                   <items>
                     <item id="name">
@@ -1554,7 +1554,7 @@
             <item id="col:col2">
               <rank>130</rank>
               <items>
-                <item id="fieldset:Server:Date">
+                <item id="fieldset:ConfigMgmt:dates">
                   <rank>10</rank>
                   <items>
                     <item id="move2production">
@@ -1588,7 +1588,7 @@
                     </item>
                   </items>
                 </item>
-                <item id="fieldset:Server:otherinfo">
+                <item id="fieldset:ConfigMgmt:otherinfo">
                   <rank>30</rank>
                   <items>
                     <item id="description">

datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php

@@ -46,10 +46,10 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 ]);
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:FAQCategory' => 'Kategorie FAQ',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQ',
 	'Menu:FAQ+' => 'FAQ - Často kladené dotazy',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',

datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php

@@ -45,10 +45,10 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 ]);
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:FAQCategory' => 'FAQ-Kategorier',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs',
 	'Menu:FAQ+' => '',
 	'Brick:Portal:FAQ:Menu' => 'FAQ~~',

datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php

@@ -45,10 +45,10 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 ]);
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ-Kategorien',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs',
 	'Menu:FAQ+' => '',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',

datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php

@@ -85,12 +85,12 @@ Dict::Add('EN US', 'English', 'English', [
 ]);
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
-	'Menu:FAQCategory+' => 'All FAQ categories',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
 	'Menu:FAQ' => 'FAQs',
-	'Menu:FAQ+' => 'All FAQs',
+	'Menu:FAQ+' => 'All Frequently Asked Questions',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>',

datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php

@@ -85,12 +85,12 @@ Dict::Add('EN GB', 'British English', 'British English', [
 ]);
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
-	'Menu:FAQCategory+' => 'All FAQ categories',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
 	'Menu:FAQ' => 'FAQs',
-	'Menu:FAQ+' => 'All FAQs',
+	'Menu:FAQ+' => 'All Frequently Asked Questions',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>',

datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php

@@ -42,7 +42,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 ]);
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'GestAdministraciónión de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:FAQCategory' => 'Categorías de FAQ',
 	'Menu:FAQCategory+' => 'Categorías FAQ',

datamodels/2.x/itop-faq-light/dictionaries/fr.dict.itop-faq-light.php

@@ -36,7 +36,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 
 Dict::Add('FR FR', 'French', 'Français', [
 	'Class:FAQCategory' => 'Catégorie de FAQ',
-	'Class:FAQCategory+' => 'Typologie. Segmentation des Questions fréquement posées (FAQ)',
+	'Class:FAQCategory+' => 'Segmentation de la Foire Aux Questions (FAQ)',
 	'Class:FAQCategory/Attribute:name' => 'Nom',
 	'Class:FAQCategory/Attribute:name+' => '',
 	'Class:FAQCategory/Attribute:faq_list' => 'FAQs',
@@ -50,7 +50,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 ]);
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => 'Gestion des problèmes',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:FAQCategory' => 'Catégories de FAQ',
 	'Menu:FAQCategory+' => 'Toutes les catégories de FAQ',

datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 ]);
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgombok',
 	'Menu:FAQCategory' => 'Tudástár kategória',
 	'Menu:FAQCategory+' => 'Tudástár kategóriák',

datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 ]);
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:FAQCategory' => 'Categoria FAQ',
 	'Menu:FAQCategory+' => 'Tutte le categorie FAQ',

datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 ]);
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:FAQCategory' => 'FAQカテゴリ',
 	'Menu:FAQCategory+' => '全てのFAQカテゴリ',

datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php

@@ -46,7 +46,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 ]);
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:FAQCategory' => 'FAQ-categorieën',
 	'Menu:FAQCategory+' => 'Alle FAQ-categorieën',

datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 ]);
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:FAQCategory' => 'Kategorie pytań FAQ',
 	'Menu:FAQCategory+' => 'Wszystkie kategorie pytań FAQ',

datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 ]);
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerencimento de problemas',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:FAQCategory' => 'Categorias de FAQ',
 	'Menu:FAQCategory+' => 'Lista de Categorias de FAQ',

datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php

@@ -45,7 +45,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 ]);
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:FAQCategory' => 'Категории FAQ',
 	'Menu:FAQCategory+' => 'Категории FAQ',

datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php

@@ -44,12 +44,12 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 ]);
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem management~~',
-	'Menu:ProblemManagement+' => 'Problem management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:FAQCategory' => 'FAQ categories~~',
-	'Menu:FAQCategory+' => 'All FAQ categories~~',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs~~',
-	'Menu:FAQ+' => 'All FAQs~~',
+	'Menu:FAQ+' => 'All Frequently Asked Questions~~',
 	'Brick:Portal:FAQ:Menu' => 'FAQ~~',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions~~',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>~~',

datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php

@@ -45,7 +45,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 ]);
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem yönetimi',
-	'Menu:ProblemManagement+' => 'Problem yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:FAQCategory' => 'SSS kategorileri',
 	'Menu:FAQCategory+' => 'Tüm SSS kategorileri',

datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php

@@ -80,7 +80,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 ]);
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:FAQCategory' => 'FAQ 类别',
 	'Menu:FAQCategory+' => '所有 FAQ 类别',

datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml

@@ -1819,6 +1819,13 @@
       <do_search>1</do_search>
       <auto_reload>fast</auto_reload>
     </menu>
+    <menu id="Incident:MySupportIncidents" xsi:type="OQLMenuNode" _delta="define">
+      <rank>3</rank>
+      <parent>Incident:Shortcuts</parent>
+      <oql><![CDATA[SELECT Incident WHERE caller_id = :current_contact_id AND status NOT IN ("closed")]]></oql>
+      <do_search/>
+      <auto_reload>fast</auto_reload>
+    </menu>
   </menus>
   <user_rights>
     <profiles>

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php

@@ -25,6 +25,8 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidenty přidělené mně',
 	'Menu:Incident:MyIncidents+' => 'Incidenty přidělené mně (jako řešiteli)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalované incidenty',
 	'Menu:Incident:EscalatedIncidents+' => 'Eskalované incidenty',
 	'Menu:Incident:OpenIncidents' => 'Všechny otevřené incidenty',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php

@@ -24,10 +24,12 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mine Incidents',
 	'Menu:Incident:MyIncidents+' => '',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Antal Incidents de sidste 14 dage',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Åbne Incidents efter status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php

@@ -20,10 +20,12 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewIncident+' => 'Einen neuen Incident dokumentieren',
 	'Menu:SearchIncidents' => 'Nach Incidents suchen',
 	'Menu:SearchIncidents+' => 'Suche nach einem bestehendem Incident',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents',
 	'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalierte Incidents',
 	'Menu:Incident:EscalatedIncidents+' => 'Incidents die eskaliert sind',
 	'Menu:Incident:OpenIncidents' => 'Alle offenen Incidents',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php

@@ -31,14 +31,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
@@ -132,7 +134,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:Incident/Attribute:escalation_flag+' => '',
+	'Class:Incident/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated incidents" menu',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php

@@ -31,14 +31,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php

@@ -21,6 +21,8 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:Incident:Shortcuts+' => 'Accesos Rápidos',
 	'Menu:Incident:MyIncidents' => 'Incidentes Asignados a Mí',
 	'Menu:Incident:MyIncidents+' => 'Incidentes Asignados a Mí (como Analista)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes Escalados',
 	'Menu:Incident:EscalatedIncidents+' => 'Incidentes Escalados',
 	'Menu:Incident:OpenIncidents' => 'Incidentes Abiertos',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php

@@ -19,13 +19,15 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
 	'Menu:SearchIncidents' => 'Rechercher des incidents',
 	'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
-	'Menu:Incident:Shortcuts' => 'Raccourcis',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Mes incidents',
+	'Menu:Incident:MyIncidents' => 'Qui me sont assignés',
-	'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés',
+	'Menu:Incident:MyIncidents+' => 'Les tickets d\'incident en cours qui me sont assignés',
-	'Menu:Incident:EscalatedIncidents' => 'Incidents en cours d\'escalade',
+	'Menu:Incident:MySupportIncidents' => 'Que j\'ai remontés',
-	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade',
+	'Menu:Incident:MySupportIncidents+' => 'Les incidents en cours dont je suis le demandeur',
-	'Menu:Incident:OpenIncidents' => 'Incidents ouverts',
+	'Menu:Incident:EscalatedIncidents' => 'En escalade',
+	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade ou à surveiller',
+	'Menu:Incident:OpenIncidents' => 'En cours',
 	'Menu:Incident:OpenIncidents+' => 'Tous les tickets d\'incident ouverts',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents des 14 derniers jours par priorité',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Incidents des 14 derniers jours',
@@ -120,7 +122,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
-	'Class:Incident/Attribute:escalation_flag+' => '',
+	'Class:Incident/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des incidents en cours d\'escalade',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:Incident:Shortcuts+' => 'Gyorselérés gombok',
 	'Menu:Incident:MyIncidents' => 'Hozzám rendelt incidensek',
 	'Menu:Incident:MyIncidents+' => 'Hozzám rendelt incidensek (ügyintézőként)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eszkalált incidensek',
 	'Menu:Incident:EscalatedIncidents+' => 'Eszkalált incidensek',
 	'Menu:Incident:OpenIncidents' => 'Nyitott incidensek',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:Incident:Shortcuts+' => '~~',
 	'Menu:Incident:MyIncidents' => 'Incidenti assegnati a me',
 	'Menu:Incident:MyIncidents+' => 'Incidenti assegnati a me (come agente)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Evoluzione Incidente',
 	'Menu:Incident:EscalatedIncidents+' => 'Evoluzione Incidente',
 	'Menu:Incident:OpenIncidents' => 'Tutti gli incidenti aperti',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => '担当しているインシデント',
 	'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント',
 	'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント',
 	'Menu:Incident:OpenIncidents' => '全オープンインシデント',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php

@@ -25,6 +25,8 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij',
 	'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten',
 	'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten',
 	'Menu:Incident:OpenIncidents' => 'Alle open incidenten',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incydenty przypisane do mnie',
 	'Menu:Incident:MyIncidents+' => 'Incydenty przypisane do mnie (jako Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Pilne incydenty',
 	'Menu:Incident:EscalatedIncidents+' => 'Pilne incydenty',
 	'Menu:Incident:OpenIncidents' => 'Wszystkie otwarte incydenty',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php

@@ -23,10 +23,12 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
 	'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como Agente)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php

@@ -24,6 +24,8 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:Incident:Shortcuts+' => 'Ярлыки',
 	'Menu:Incident:MyIncidents' => 'Назначенные мне',
 	'Menu:Incident:MyIncidents+' => 'Инциденты, назначенные мне (в качестве агента)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Эскалированные',
 	'Menu:Incident:EscalatedIncidents+' => 'Эскалированные инциденты',
 	'Menu:Incident:OpenIncidents' => 'Открытые',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php

@@ -19,14 +19,16 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
-	'Menu:Incident:EscalatedIncidents+' => '~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
-	'Menu:Incident:OpenIncidents+' => '~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php

@@ -19,14 +19,16 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php

@@ -34,6 +34,8 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => '分配给我的事件',
 	'Menu:Incident:MyIncidents+' => '分配给我的事件',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => '已升级的事件',
 	'Menu:Incident:EscalatedIncidents+' => '已升级的事件',
 	'Menu:Incident:OpenIncidents' => '所有打开的事件',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php

@@ -99,7 +99,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:NewError' => 'Nová známá chyba',
 	'Menu:NewError+' => 'Vytvoření nové známé chyby',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:NewError' => 'Ny kendt fejl',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'Neuer Known Error',
 	'Menu:NewError+' => 'Neuen Known Error dokumentieren',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php

@@ -138,7 +138,7 @@ Dict::Add('EN US', 'English', 'English', [
 
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php

@@ -138,7 +138,7 @@ Dict::Add('EN GB', 'British English', 'British English', [
 
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php

@@ -95,7 +95,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'GestAdministraciónión de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:NewError' => 'Nuevo Error Conocido',
 	'Menu:NewError+' => 'Nuevo Error Conocido',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/fr.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => 'Gestion des problèmes',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:NewError' => 'Nouvelle erreur connue',
 	'Menu:NewError+' => 'Créer une erreur connue',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgomb',
 	'Menu:NewError' => 'Új ismert hiba',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:NewError' => 'Nuovo errore conosciuto',
 	'Menu:NewError+' => 'Creazione di un nuovo errore conosciuto',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:NewError' => '新規既知のエラー',
 	'Menu:NewError+' => '新規既知のエラーの作成',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php

@@ -99,7 +99,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:NewError' => 'Nieuwe gekende fout',
 	'Menu:NewError+' => 'Maak een nieuwe gekende fout aan',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:NewError' => 'Nowy znany błąd',
 	'Menu:NewError+' => 'Utworzenie nowego znanego błędu',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerenciamento de Problemas',
-	'Menu:ProblemManagement+' => 'Lista de Gerenciamento de Problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:NewError' => 'Novo erro conhecido',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:NewError' => 'Новая известная ошибка',
 	'Menu:NewError+' => 'Создать новую известную ошибку',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem Management~~',
-	'Menu:ProblemManagement+' => 'Problem Management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:NewError' => 'New known error~~',
 	'Menu:NewError+' => 'Creation of a new known error~~',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem Yönetimi',
-	'Menu:ProblemManagement+' => 'Problem Yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:NewError' => 'Yeni bilinen hata',
 	'Menu:NewError+' => 'Yeni bilinen hata yatarımı',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php

@@ -133,7 +133,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:NewError' => '新建已知问题',
 	'Menu:NewError+' => '新建已知问题',

datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php

@@ -14,18 +14,18 @@
  */
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Přehled',
 	'Menu:Problem:Overview+' => 'Přehled',
 	'Menu:NewProblem' => 'Nový problém',
-	'Menu:NewProblem+' => 'Nový problém',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Hledat problémy',
 	'Menu:SearchProblems+' => 'Hledat problémy',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:Problem:MyProblems' => 'Mé problémy',
-	'Menu:Problem:MyProblems+' => 'Mé problémy',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Všechny otevřené problémy',
-	'Menu:Problem:OpenProblems+' => 'Všechny otevřené problémy',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémy podle priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php

@@ -13,18 +13,18 @@
  */
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Oversigt',
 	'Menu:Problem:Overview+' => 'Oversigt',
 	'Menu:NewProblem' => 'Nyt Problem',
-	'Menu:NewProblem+' => 'Nyt Problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Søg efter problem',
 	'Menu:SearchProblems+' => 'Søg efter problem',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:Problem:MyProblems' => 'Mine Problemer',
-	'Menu:Problem:MyProblems+' => 'Mine Problemer',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle uløste problemer',
-	'Menu:Problem:OpenProblems+' => 'Alle uløste problemer',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemer efter prioritet',

datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php

@@ -13,16 +13,16 @@
  */
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Übersicht',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Neues Problem',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Nach Problemen suchen',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'Meine Probleme',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle offenen Probleme',
 	'Menu:Problem:OpenProblems+' => 'Alle offenen (noch nicht geschlossenen) Probleme',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Probleme nach Service',

datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php

@@ -49,18 +49,18 @@
 
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
-	'Menu:NewProblem+' => 'New problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket',
 	'Menu:SearchProblems' => 'Search for problems',
-	'Menu:SearchProblems+' => 'Search for problems',
+	'Menu:SearchProblems+' => 'Search for problems tickets',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'My problems',
-	'Menu:Problem:MyProblems+' => 'My problems',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All open problems',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php

@@ -49,18 +49,18 @@
 
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
-	'Menu:NewProblem+' => 'New problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Search for problems',
-	'Menu:SearchProblems+' => 'Search for problems',
+	'Menu:SearchProblems+' => 'Search for problems tickets',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'My problems',
-	'Menu:Problem:MyProblems+' => 'My problems',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All open problems',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php

@@ -10,18 +10,18 @@
  */
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'Administración de Problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
 	'Menu:Problem:Overview' => 'Resumen de problemas',
 	'Menu:Problem:Overview+' => 'Resumen de problemas',
 	'Menu:NewProblem' => 'Nuevo problema',
-	'Menu:NewProblem+' => 'Nuevo problema',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Búsqueda de problemas',
 	'Menu:SearchProblems+' => 'Búsqueda de problemas',
 	'Menu:Problem:Shortcuts' => 'Acceso rápido',
 	'Menu:Problem:MyProblems' => 'Problemas asignados a Mí',
-	'Menu:Problem:MyProblems+' => 'Problemas asignados a Mí',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Problemas abiertos',
-	'Menu:Problem:OpenProblems+' => 'Problemas abiertos',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemas por Prioridad',

datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Overview' => 'Vue d\'ensemble',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Nouveau problème',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Créer un ticket de problème',
 	'Menu:SearchProblems' => 'Rechercher des problèmes',
-	'Menu:SearchProblems+' => '',
+	'Menu:SearchProblems+' => 'Faire une recherche parmi les tickets de problème existants',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:Problem:MyProblems' => 'Mes problèmes',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Les tickets de problème ni fermés ni résolus qui me sont assignés',
 	'Menu:Problem:OpenProblems' => 'Problèmes ouverts',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'Tous les tickets de problème non fermés',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problèmes par service',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problèmes par priorité',