Denis Flaven
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b68ac3916f
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Aligned the display of the case log (and properties) of a ticket in the User Portal to what is done in the normal UI: better look (multi-column, fieldsets, wider case log at the bottom).
SVN:trunk[1240]
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2011-04-26 16:49:28 +00:00 |
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Denis Flaven
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037d6cc4ba
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- Special handling (using some custom code - temporary solution) of the 'ticket_log' attribute: the attribute is displayed at the bottom of the "Properties" page and takes the whole width of the page.
SVN:trunk[1193]
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2011-04-08 10:22:18 +00:00 |
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Erwan Taloc
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0fac58248e
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Update Display for tickets.
Add naming convention for Person and Database Instances
SVN:trunk[1191]
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2011-04-07 19:09:42 +00:00 |
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Romain Quetiez
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8f7be02bc2
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Clarified the states / attributes flags for the user requests
SVN:trunk[951]
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2010-11-22 10:02:04 +00:00 |
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Romain Quetiez
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1808e5fe65
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Fixed #302, Ticket icons were not always displayed (+ error message on some installations)
SVN:trunk[907]
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2010-10-20 14:48:45 +00:00 |
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Romain Quetiez
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05dbcb0a8b
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Fixed limitation: tickets named automatically even if a name is specified (attribute : ref) ; this is stopper when importing tickets from an existing workflow tool
SVN:trunk[890]
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2010-10-12 16:04:09 +00:00 |
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Erwan Taloc
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5218c00708
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review data model
SVN:trunk[847]
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2010-09-13 12:40:26 +00:00 |
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Romain Quetiez
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6ab797b03a
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Removed related_change_id/related_problem_id from standard searches because it might slow down the load of search forms when many tickets are in the DB
SVN:trunk[777]
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2010-09-06 09:21:57 +00:00 |
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Denis Flaven
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cb98432f6d
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- Fixed bug #243. OQLMenuNodes can now auto-refresh. I've enabled this by default for the "shortcuts" of Helpdesk, Incident Management and Change Management
SVN:trunk[764]
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2010-09-05 12:46:47 +00:00 |
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Denis Flaven
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573e7f4e31
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- Fixed Trac #177: Icons for everything ! For Incidents, User Requests and Changes the icon depends on the state of the object.
SVN:trunk[762]
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2010-09-05 09:13:28 +00:00 |
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Denis Flaven
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1f6473947c
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- Fix: the menu "Helpdesk / Requests assigned to me" no longer shows the resolved or closed requests assigned to me.
SVN:trunk[733]
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2010-08-31 16:43:31 +00:00 |
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Erwan Taloc
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a17c123f08
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Update KEDB and Problem Mgmt Modules
Review other modules
SVN:trunk[725]
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2010-08-31 07:51:26 +00:00 |
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Denis Flaven
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88efd37525
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SVN:trunk[708]
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2010-08-27 14:18:58 +00:00 |
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Romain Quetiez
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a08ae40dc9
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#150 Review TTO/TTR computation (generalized to ResponseTicket)
SVN:trunk[649]
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2010-07-30 13:19:15 +00:00 |
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Romain Quetiez
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650e5002af
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#152 Suppress errors reported by the data model consistency check
SVN:trunk[620]
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2010-07-21 15:16:34 +00:00 |
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Romain Quetiez
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2c8564aa1a
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Cleaned up the old data model directory (no reference to the default template)
SVN:trunk[602]
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2010-07-14 21:13:38 +00:00 |
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Romain Quetiez
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7b0a9a0531
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Moved the "customer" attribute to the top of tickets edition forms
SVN:trunk[592]
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2010-07-12 11:38:29 +00:00 |
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Denis Flaven
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34ec79c0f7
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Updated menu entries and relations definitions
SVN:trunk[575]
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2010-07-06 13:49:37 +00:00 |
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Romain Quetiez
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018167a5d3
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Datamodel revised
SVN:trunk[571]
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2010-07-06 09:46:28 +00:00 |
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Romain Quetiez
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de1deefa44
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Datamodel: declared explicitely the linked sets
SVN:trunk[570]
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2010-07-06 08:36:04 +00:00 |
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Romain Quetiez
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d1b7c880b1
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Finalized the data model
SVN:trunk[569]
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2010-07-06 00:08:03 +00:00 |
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Romain Quetiez
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db277c8539
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Created request management module as a clone of incident management (class hierarchy) and fixed an issue revealed by the computed fields of a ticket
SVN:trunk[546]
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2010-07-04 10:33:07 +00:00 |
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Romain Quetiez
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b5d0d78d5f
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Introduced the modules (model, dicionnary, menus, etc.)
SVN:trunk[509]
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2010-06-30 13:11:08 +00:00 |
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