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synced 2026-04-21 01:28:47 +02:00
Update Display for tickets.
Add naming convention for Person and Database Instances SVN:trunk[1191]
This commit is contained in:
@@ -372,7 +372,19 @@ class RoutineChange extends Change
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MetaModel::Init_InheritAttributes();
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MetaModel::Init_InheritLifecycle();
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MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date', 'end_date','document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback'));
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MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
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'col:col1' => array(
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'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','reason','impact','description', ),
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'fieldset:Ticket:moreinfo' => array('outage', 'fallback',),
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'fieldset:Ticket:log' => array('ticket_log'),),
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'col:col2' => array(
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'fieldset:Ticket:date' => array('creation_date','start_date','last_update','close_date',),
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'fieldset:Ticket:contact' => array('requestor_id','workgroup_id','agent_id','supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id',),
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)
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));
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//MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date', 'end_date','document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback'));
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MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'end_date','status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage'));
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MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date','end_date', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage'));
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MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'requestor_id'));
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@@ -460,7 +472,20 @@ class NormalChange extends ApprovedChange
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MetaModel::Init_AddAttribute(new AttributeDateTime("acceptance_date", array("allowed_values"=>null, "sql"=>"acceptance_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeString("acceptance_comment", array("allowed_values"=>null, "sql"=>"acceptance_comment", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date','end_date', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update','close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback', 'approval_date', 'approval_comment', 'acceptance_date', 'acceptance_comment'));
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MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
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'col:col1' => array(
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'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','reason','impact','description', ),
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'fieldset:Ticket:moreinfo' => array('acceptance_comment','approval_comment','outage', 'fallback',),
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'fieldset:Ticket:log' => array('ticket_log'),),
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'col:col2' => array(
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'fieldset:Ticket:date' => array('creation_date','start_date','last_update','acceptance_date','approval_date','close_date',),
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'fieldset:Ticket:contact' => array('requestor_id','workgroup_id','agent_id','supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id',),
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)
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));
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// MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date','end_date', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update','close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback', 'approval_date', 'approval_comment', 'acceptance_date', 'acceptance_comment'));
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MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'end_date','status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage'));
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MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date','end_date', 'status', 'reason', 'requestor_id', 'workgroup_id', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage'));
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MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'requestor_id'));
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@@ -519,7 +544,19 @@ class EmergencyChange extends ApprovedChange
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MetaModel::Init_InheritAttributes();
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MetaModel::Init_InheritLifecycle();
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MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date', 'end_date','document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback', 'approval_date', 'approval_comment'));
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MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
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'col:col1' => array(
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'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','reason','impact','description', ),
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'fieldset:Ticket:moreinfo' => array('approval_comment','outage', 'fallback',),
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'fieldset:Ticket:log' => array('ticket_log'),),
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'col:col2' => array(
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'fieldset:Ticket:date' => array('creation_date','start_date','last_update','approval_date','close_date',),
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'fieldset:Ticket:contact' => array('requestor_id','workgroup_id','agent_id','supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id',),
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)
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));
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// MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date', 'end_date','document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback', 'approval_date', 'approval_comment'));
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MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date','end_date', 'status', 'reason', 'requestor_id', 'workgroup_id', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'approval_date'));
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MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'end_date','status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'approval_date'));
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MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'requestor_id'));
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@@ -165,7 +165,7 @@ class Person extends Contact
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MetaModel::Init_SetZListItems('details', array('name','first_name', 'org_id', 'status', 'location_id', 'email', 'phone', 'employee_id','team_list', 'contract_list', 'service_list', 'ticket_list', 'ci_list'));
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MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'org_id', 'email', 'phone', 'location_id', 'first_name', 'employee_id'));
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MetaModel::Init_SetZListItems('standard_search', array('name', 'status', 'org_id', 'email', 'phone', 'location_id', 'first_name', 'employee_id'));
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MetaModel::Init_SetZListItems('list', array('first_name','status', 'org_id', 'email', 'phone', 'location_id'));
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MetaModel::Init_SetZListItems('list', array('name','first_name','status', 'org_id', 'email', 'phone', 'location_id'));
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}
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}
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class Team extends Contact
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@@ -817,7 +817,7 @@ class DatabaseInstance extends FunctionalCI
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(
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"category" => "bizmodel,searchable,configmgmt",
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"key_type" => "autoincrement",
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"name_attcode" => array('name', 'db_server_instance_name'),
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"name_attcode" => array('name', 'db_server_instance_id_friendlyname'),
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"state_attcode" => "",
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"reconc_keys" => array("name","org_id","owner_name","db_server_instance_id","db_server_instance_name"),
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"db_table" => "databaseinstance",
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@@ -43,6 +43,9 @@ Dict::Add('EN US', 'English', 'English', array(
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));
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// Dictionnay conventions
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// Class:<class_name>
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// Class:<class_name>+
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@@ -44,7 +44,22 @@ class Incident extends ResponseTicket
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MetaModel::Init_InheritAttributes();
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MetaModel::Init_InheritLifecycle();
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MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
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'col:col1' => array(
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'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','priority','service_id','servicesubcategory_id','product' ),
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'fieldset:Ticket:moreinfo' => array('impact','urgency','description','resolution_code', 'solution', 'user_satisfaction', 'user_commment',),
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'fieldset:Ticket:log' => array('ticket_log'),),
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'col:col2' => array(
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'fieldset:Ticket:date' => array('start_date','last_update','assignment_date','tto_escalation_deadline', 'ttr_escalation_deadline', 'close_date','closure_deadline',),
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'fieldset:Ticket:contact' => array('caller_id','workgroup_id','agent_id',),
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'fieldset:Ticket:relation' => array('related_problem_id', 'related_change_id',),
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)
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));
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// MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment','ticket_log',));
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MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));
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@@ -68,8 +68,21 @@ class Problem extends Ticket
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MetaModel::Init_AddAttribute(new AttributeDateTime("resolution_date", array("allowed_values"=>null, "sql"=>"resolution_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeLinkedSet("knownerrors_list", array("linked_class"=>"KnownError", "ext_key_to_me"=>"problem_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
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MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
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'col:col1' => array(
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'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','priority','service_id','servicesubcategory_id','product' ),
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'fieldset:Ticket:moreinfo' => array('impact','urgency','description',),
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'fieldset:Ticket:log' => array('ticket_log'),),
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'col:col2' => array(
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'fieldset:Ticket:date' => array('start_date','last_update','assignment_date','close_date',),
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'fieldset:Ticket:contact' => array('workgroup_id','agent_id',),
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'fieldset:Ticket:relation' => array('related_change_id',),
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)
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MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date','knownerrors_list', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'service_id', 'servicesubcategory_id','product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date', 'last_update', 'assignment_date'));
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));
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// MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date','knownerrors_list', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'service_id', 'servicesubcategory_id','product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date', 'last_update', 'assignment_date'));
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MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date'));
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MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date'));
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MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'service_id', 'priority'));
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@@ -111,6 +124,7 @@ class Problem extends Ticket
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'title' => OPT_ATT_READONLY,
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'org_id' => OPT_ATT_READONLY,
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'ticket_log' => OPT_ATT_NORMAL,
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'assignment_date' => OPT_ATT_READONLY,
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'description' => OPT_ATT_READONLY,
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'agent_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
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'agent_email' => OPT_ATT_READONLY,
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@@ -47,7 +47,21 @@ class UserRequest extends ResponseTicket
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MetaModel::Init_AddAttribute(new AttributeEnum("request_type", array("allowed_values"=>new ValueSetEnum('service request,issue,information'), "sql"=>"request_type", "default_value"=>"service request", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeString("freeze_reason", array("allowed_values"=>null, "sql"=>"freeze_reason", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'request_type','ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment', 'freeze_reason'));
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MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
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'col:col1' => array(
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'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','priority','service_id','servicesubcategory_id','product' ),
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'fieldset:Ticket:moreinfo' => array('impact','urgency','description','resolution_code', 'solution', 'user_satisfaction', 'user_commment','freeze_reason'),
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'fieldset:Ticket:log' => array('ticket_log'),),
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'col:col2' => array(
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'fieldset:Ticket:date' => array('start_date','last_update','assignment_date','tto_escalation_deadline', 'ttr_escalation_deadline', 'close_date', 'closure_deadline',),
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'fieldset:Ticket:contact' => array('caller_id','workgroup_id','agent_id',),
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'fieldset:Ticket:relation' => array('related_problem_id', 'related_change_id',),
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)
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));
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// MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'request_type','ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment', 'freeze_reason'));
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MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'request_type','start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));
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@@ -38,36 +38,46 @@
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// Class: Ticket
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//
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//
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// Class: Ticket
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//
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Dict::Add('EN US', 'English', 'English', array(
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'Class:Ticket' => 'Ticket',
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'Class:Ticket+' => '',
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'Class:Ticket/Attribute:ref' => 'Ref',
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'Class:Ticket/Attribute:ref+' => '',
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'Class:Ticket/Attribute:title' => 'Title',
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'Class:Ticket/Attribute:title+' => '',
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'Class:Ticket/Attribute:description' => 'Description',
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'Class:Ticket/Attribute:description+' => '',
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'Class:Ticket/Attribute:ticket_log' => 'Log',
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'Class:Ticket/Attribute:ticket_log+' => '',
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'Class:Ticket/Attribute:start_date' => 'Started',
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'Class:Ticket/Attribute:start_date+' => '',
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'Class:Ticket/Attribute:document_list' => 'Documents',
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'Class:Ticket/Attribute:document_list+' => 'Documents related to the ticket',
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'Class:Ticket/Attribute:ci_list' => 'CIs',
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'Class:Ticket/Attribute:ci_list+' => 'CIs concerned by the incident',
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'Class:Ticket/Attribute:contact_list' => 'Contacts',
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'Class:Ticket/Attribute:contact_list+' => 'Team and persons involved',
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'Class:Ticket/Attribute:incident_list' => 'Related Incidents',
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'Class:Ticket/Attribute:incident_list+' => '',
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'Class:Ticket/Attribute:finalclass' => 'Type',
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'Class:Ticket/Attribute:finalclass+' => '',
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));
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//
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// Class: Ticket
|
||||
//
|
||||
|
||||
Dict::Add('EN US', 'English', 'English', array(
|
||||
'Class:Ticket' => 'Ticket',
|
||||
'Class:Ticket+' => '',
|
||||
'Class:Ticket/Attribute:ref' => 'Ref',
|
||||
'Class:Ticket/Attribute:ref+' => '',
|
||||
'Class:Ticket/Attribute:title' => 'Title',
|
||||
'Class:Ticket/Attribute:title+' => '',
|
||||
'Class:Ticket/Attribute:description' => 'Description',
|
||||
'Class:Ticket/Attribute:description+' => '',
|
||||
'Class:Ticket/Attribute:ticket_log' => 'Log',
|
||||
'Class:Ticket/Attribute:ticket_log+' => '',
|
||||
'Class:Ticket/Attribute:start_date' => 'Started',
|
||||
'Class:Ticket/Attribute:start_date+' => '',
|
||||
'Class:Ticket/Attribute:document_list' => 'Documents',
|
||||
'Class:Ticket/Attribute:document_list+' => 'Documents related to the ticket',
|
||||
'Class:Ticket/Attribute:ci_list' => 'CIs',
|
||||
'Class:Ticket/Attribute:ci_list+' => 'CIs concerned by the incident',
|
||||
'Class:Ticket/Attribute:contact_list' => 'Contacts',
|
||||
'Class:Ticket/Attribute:contact_list+' => 'Team and persons involved',
|
||||
'Class:Ticket/Attribute:incident_list' => 'Related Incidents',
|
||||
'Class:Ticket/Attribute:incident_list+' => '',
|
||||
'Class:Ticket/Attribute:finalclass' => 'Type',
|
||||
'Class:Ticket/Attribute:finalclass+' => '',
|
||||
));
|
||||
|
||||
// Fieldset translation
|
||||
Dict::Add('EN US', 'English', 'English', array(
|
||||
|
||||
'Ticket:baseinfo' => 'General Information',
|
||||
'Ticket:date' => 'Dates',
|
||||
'Ticket:contact' => 'Contacts',
|
||||
'Ticket:moreinfo' => 'More Information',
|
||||
'Ticket:relation' => 'Relations',
|
||||
'Ticket:log' => 'Communications',
|
||||
|
||||
));
|
||||
//
|
||||
// Class: lnkTicketToDoc
|
||||
//
|
||||
@@ -110,158 +120,158 @@ Dict::Add('EN US', 'English', 'English', array(
|
||||
// Class: lnkTicketToCI
|
||||
//
|
||||
|
||||
Dict::Add('EN US', 'English', 'English', array(
|
||||
'Class:lnkTicketToCI' => 'Ticket/CI',
|
||||
'Class:lnkTicketToCI+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ticket_id' => 'Ticket',
|
||||
'Class:lnkTicketToCI/Attribute:ticket_id+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ticket_ref' => 'Ticket #',
|
||||
'Class:lnkTicketToCI/Attribute:ticket_ref+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ci_id' => 'CI',
|
||||
'Class:lnkTicketToCI/Attribute:ci_id+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ci_name' => 'CI',
|
||||
'Class:lnkTicketToCI/Attribute:ci_name+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ci_status' => 'CI status',
|
||||
'Class:lnkTicketToCI/Attribute:ci_status+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:impact' => 'Impact',
|
||||
'Class:lnkTicketToCI/Attribute:impact+' => '',
|
||||
));
|
||||
|
||||
Dict::Add('EN US', 'English', 'English', array(
|
||||
'Class:lnkTicketToCI' => 'Ticket/CI',
|
||||
'Class:lnkTicketToCI+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ticket_id' => 'Ticket',
|
||||
'Class:lnkTicketToCI/Attribute:ticket_id+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ticket_ref' => 'Ticket #',
|
||||
'Class:lnkTicketToCI/Attribute:ticket_ref+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ci_id' => 'CI',
|
||||
'Class:lnkTicketToCI/Attribute:ci_id+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ci_name' => 'CI',
|
||||
'Class:lnkTicketToCI/Attribute:ci_name+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:ci_status' => 'CI status',
|
||||
'Class:lnkTicketToCI/Attribute:ci_status+' => '',
|
||||
'Class:lnkTicketToCI/Attribute:impact' => 'Impact',
|
||||
'Class:lnkTicketToCI/Attribute:impact+' => '',
|
||||
));
|
||||
|
||||
|
||||
//
|
||||
// Class: ResponseTicket
|
||||
//
|
||||
|
||||
Dict::Add('EN US', 'English', 'English', array(
|
||||
'Class:ResponseTicket' => 'ResponseTicket',
|
||||
'Class:ResponseTicket+' => '',
|
||||
'Class:ResponseTicket/Attribute:status' => 'Status',
|
||||
'Class:ResponseTicket/Attribute:status+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:new' => 'New',
|
||||
'Class:ResponseTicket/Attribute:status/Value:new+' => 'newly opened',
|
||||
'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => 'Escalation/TTO',
|
||||
'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:assigned' => 'Assigned',
|
||||
'Class:ResponseTicket/Attribute:status/Value:assigned+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => 'Escalation/TTR',
|
||||
'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:frozen' => 'Pending',
|
||||
'Class:ResponseTicket/Attribute:status/Value:frozen+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:resolved' => 'Resolved',
|
||||
'Class:ResponseTicket/Attribute:status/Value:resolved+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:closed' => 'Closed',
|
||||
'Class:ResponseTicket/Attribute:status/Value:closed+' => '',
|
||||
'Class:ResponseTicket/Attribute:caller_id' => 'Caller',
|
||||
'Class:ResponseTicket/Attribute:caller_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:caller_email' => 'Email',
|
||||
'Class:ResponseTicket/Attribute:caller_email+' => '',
|
||||
'Class:ResponseTicket/Attribute:org_id' => 'Customer',
|
||||
'Class:ResponseTicket/Attribute:org_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:org_name' => 'Customer',
|
||||
'Class:ResponseTicket/Attribute:org_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:service_id' => 'Service',
|
||||
'Class:ResponseTicket/Attribute:service_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:service_name' => 'Name',
|
||||
'Class:ResponseTicket/Attribute:service_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element',
|
||||
'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:servicesubcategory_name' => 'Name',
|
||||
'Class:ResponseTicket/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:product' => 'Product',
|
||||
'Class:ResponseTicket/Attribute:product+' => '',
|
||||
'Class:ResponseTicket/Attribute:impact' => 'Impact',
|
||||
'Class:ResponseTicket/Attribute:impact+' => '',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:1' => 'A department',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:3' => 'A person',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
|
||||
'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
|
||||
'Class:ResponseTicket/Attribute:urgency+' => '',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'High',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Low',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
|
||||
'Class:ResponseTicket/Attribute:priority' => 'Priority',
|
||||
'Class:ResponseTicket/Attribute:priority+' => '',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:1' => 'High',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:3' => 'Low',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
|
||||
'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup',
|
||||
'Class:ResponseTicket/Attribute:workgroup_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:workgroup_name' => 'Workgroup',
|
||||
'Class:ResponseTicket/Attribute:workgroup_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:agent_id' => 'Agent',
|
||||
'Class:ResponseTicket/Attribute:agent_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:agent_name' => 'Agent',
|
||||
'Class:ResponseTicket/Attribute:agent_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:agent_email' => 'Agent email',
|
||||
'Class:ResponseTicket/Attribute:agent_email+' => '',
|
||||
'Class:ResponseTicket/Attribute:related_problem_id' => 'Related Problem',
|
||||
'Class:ResponseTicket/Attribute:related_problem_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:related_problem_ref' => 'Ref',
|
||||
'Class:ResponseTicket/Attribute:related_problem_ref+' => '',
|
||||
'Class:ResponseTicket/Attribute:related_change_id' => 'Related change',
|
||||
'Class:ResponseTicket/Attribute:related_change_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:related_change_ref' => 'Related change',
|
||||
'Class:ResponseTicket/Attribute:related_change_ref+' => '',
|
||||
'Class:ResponseTicket/Attribute:close_date' => 'Closed',
|
||||
'Class:ResponseTicket/Attribute:close_date+' => '',
|
||||
'Class:ResponseTicket/Attribute:last_update' => 'Last update',
|
||||
'Class:ResponseTicket/Attribute:last_update+' => '',
|
||||
'Class:ResponseTicket/Attribute:assignment_date' => 'Assignment Date ',
|
||||
'Class:ResponseTicket/Attribute:assignment_date+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_date' => 'Resolution Date',
|
||||
'Class:ResponseTicket/Attribute:resolution_date+' => '',
|
||||
'Class:ResponseTicket/Attribute:tto_escalation_deadline' => 'TTO Escalation deadline',
|
||||
'Class:ResponseTicket/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:ResponseTicket/Attribute:ttr_escalation_deadline' => 'TTR Escalation deadline',
|
||||
'Class:ResponseTicket/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:ResponseTicket/Attribute:closure_deadline' => 'Closure deadline',
|
||||
'Class:ResponseTicket/Attribute:closure_deadline+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code' => 'Resolution code',
|
||||
'Class:ResponseTicket/Attribute:resolution_code+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => 'Could not be reproduced',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => 'Duplicate ticket',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => 'Fixed',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => 'Irrelevant',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '',
|
||||
'Class:ResponseTicket/Attribute:solution' => 'Solution',
|
||||
'Class:ResponseTicket/Attribute:solution+' => '',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
|
||||
'Class:ResponseTicket/Attribute:user_commment' => 'User comment',
|
||||
'Class:ResponseTicket/Attribute:user_commment+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign',
|
||||
'Class:ResponseTicket/Stimulus:ev_assign+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_reassign' => 'Reassign',
|
||||
'Class:ResponseTicket/Stimulus:ev_reassign+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_timeout' => 'Escalation',
|
||||
'Class:ResponseTicket/Stimulus:ev_timeout+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_resolve' => 'Mark as resolved',
|
||||
'Class:ResponseTicket/Stimulus:ev_resolve+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_close' => 'Close',
|
||||
'Class:ResponseTicket/Stimulus:ev_close+' => '',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('EN US', 'English', 'English', array(
|
||||
'Class:ResponseTicket' => 'ResponseTicket',
|
||||
'Class:ResponseTicket+' => '',
|
||||
'Class:ResponseTicket/Attribute:status' => 'Status',
|
||||
'Class:ResponseTicket/Attribute:status+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:new' => 'New',
|
||||
'Class:ResponseTicket/Attribute:status/Value:new+' => 'newly opened',
|
||||
'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => 'Escalation/TTO',
|
||||
'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:assigned' => 'Assigned',
|
||||
'Class:ResponseTicket/Attribute:status/Value:assigned+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => 'Escalation/TTR',
|
||||
'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:frozen' => 'Pending',
|
||||
'Class:ResponseTicket/Attribute:status/Value:frozen+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:resolved' => 'Resolved',
|
||||
'Class:ResponseTicket/Attribute:status/Value:resolved+' => '',
|
||||
'Class:ResponseTicket/Attribute:status/Value:closed' => 'Closed',
|
||||
'Class:ResponseTicket/Attribute:status/Value:closed+' => '',
|
||||
'Class:ResponseTicket/Attribute:caller_id' => 'Caller',
|
||||
'Class:ResponseTicket/Attribute:caller_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:caller_email' => 'Email',
|
||||
'Class:ResponseTicket/Attribute:caller_email+' => '',
|
||||
'Class:ResponseTicket/Attribute:org_id' => 'Customer',
|
||||
'Class:ResponseTicket/Attribute:org_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:org_name' => 'Customer',
|
||||
'Class:ResponseTicket/Attribute:org_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:service_id' => 'Service',
|
||||
'Class:ResponseTicket/Attribute:service_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:service_name' => 'Name',
|
||||
'Class:ResponseTicket/Attribute:service_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element',
|
||||
'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:servicesubcategory_name' => 'Name',
|
||||
'Class:ResponseTicket/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:product' => 'Product',
|
||||
'Class:ResponseTicket/Attribute:product+' => '',
|
||||
'Class:ResponseTicket/Attribute:impact' => 'Impact',
|
||||
'Class:ResponseTicket/Attribute:impact+' => '',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:1' => 'A department',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:3' => 'A person',
|
||||
'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
|
||||
'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
|
||||
'Class:ResponseTicket/Attribute:urgency+' => '',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'High',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Low',
|
||||
'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
|
||||
'Class:ResponseTicket/Attribute:priority' => 'Priority',
|
||||
'Class:ResponseTicket/Attribute:priority+' => '',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:1' => 'High',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:3' => 'Low',
|
||||
'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
|
||||
'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup',
|
||||
'Class:ResponseTicket/Attribute:workgroup_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:workgroup_name' => 'Workgroup',
|
||||
'Class:ResponseTicket/Attribute:workgroup_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:agent_id' => 'Agent',
|
||||
'Class:ResponseTicket/Attribute:agent_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:agent_name' => 'Agent',
|
||||
'Class:ResponseTicket/Attribute:agent_name+' => '',
|
||||
'Class:ResponseTicket/Attribute:agent_email' => 'Agent email',
|
||||
'Class:ResponseTicket/Attribute:agent_email+' => '',
|
||||
'Class:ResponseTicket/Attribute:related_problem_id' => 'Related Problem',
|
||||
'Class:ResponseTicket/Attribute:related_problem_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:related_problem_ref' => 'Ref',
|
||||
'Class:ResponseTicket/Attribute:related_problem_ref+' => '',
|
||||
'Class:ResponseTicket/Attribute:related_change_id' => 'Related change',
|
||||
'Class:ResponseTicket/Attribute:related_change_id+' => '',
|
||||
'Class:ResponseTicket/Attribute:related_change_ref' => 'Related change',
|
||||
'Class:ResponseTicket/Attribute:related_change_ref+' => '',
|
||||
'Class:ResponseTicket/Attribute:close_date' => 'Closed',
|
||||
'Class:ResponseTicket/Attribute:close_date+' => '',
|
||||
'Class:ResponseTicket/Attribute:last_update' => 'Last update',
|
||||
'Class:ResponseTicket/Attribute:last_update+' => '',
|
||||
'Class:ResponseTicket/Attribute:assignment_date' => 'Assignment Date ',
|
||||
'Class:ResponseTicket/Attribute:assignment_date+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_date' => 'Resolution Date',
|
||||
'Class:ResponseTicket/Attribute:resolution_date+' => '',
|
||||
'Class:ResponseTicket/Attribute:tto_escalation_deadline' => 'TTO Escalation deadline',
|
||||
'Class:ResponseTicket/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:ResponseTicket/Attribute:ttr_escalation_deadline' => 'TTR Escalation deadline',
|
||||
'Class:ResponseTicket/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:ResponseTicket/Attribute:closure_deadline' => 'Closure deadline',
|
||||
'Class:ResponseTicket/Attribute:closure_deadline+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code' => 'Resolution code',
|
||||
'Class:ResponseTicket/Attribute:resolution_code+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => 'Could not be reproduced',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => 'Duplicate ticket',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => 'Fixed',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => 'Irrelevant',
|
||||
'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '',
|
||||
'Class:ResponseTicket/Attribute:solution' => 'Solution',
|
||||
'Class:ResponseTicket/Attribute:solution+' => '',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
|
||||
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
|
||||
'Class:ResponseTicket/Attribute:user_commment' => 'User comment',
|
||||
'Class:ResponseTicket/Attribute:user_commment+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign',
|
||||
'Class:ResponseTicket/Stimulus:ev_assign+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_reassign' => 'Reassign',
|
||||
'Class:ResponseTicket/Stimulus:ev_reassign+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_timeout' => 'Escalation',
|
||||
'Class:ResponseTicket/Stimulus:ev_timeout+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_resolve' => 'Mark as resolved',
|
||||
'Class:ResponseTicket/Stimulus:ev_resolve+' => '',
|
||||
'Class:ResponseTicket/Stimulus:ev_close' => 'Close',
|
||||
'Class:ResponseTicket/Stimulus:ev_close+' => '',
|
||||
));
|
||||
|
||||
|
||||
|
||||
|
||||
?>
|
||||
|
||||
@@ -53,9 +53,9 @@ abstract class Ticket extends cmdbAbstractObject
|
||||
MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("contact_list", array("linked_class"=>"lnkTicketToContact", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"contact_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
|
||||
MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("incident_list", array("linked_class"=>"lnkTicketToIncident", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"incident_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
|
||||
|
||||
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'description', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list','incident_list'));
|
||||
MetaModel::Init_SetZListItems('advanced_search', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date'));
|
||||
MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date'));
|
||||
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'description', 'start_date','ticket_log', 'document_list', 'ci_list', 'contact_list','incident_list'));
|
||||
MetaModel::Init_SetZListItems('advanced_search', array('finalclass', 'ref', 'title', 'start_date'));
|
||||
MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title', 'start_date'));
|
||||
MetaModel::Init_SetZListItems('list', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date'));
|
||||
}
|
||||
}
|
||||
@@ -581,6 +581,7 @@ abstract class ResponseTicket extends Ticket
|
||||
// $oFirstContact = MetaModel::GetObject('bizPerson', 6);
|
||||
// $oNewLink = new lnkContactTicket();
|
||||
// $oNewLink->Set('contact_id', 6);
|
||||
|
||||
// $oNewLink->Set('role', 'created before');
|
||||
// $oToNotify->AddObject($oNewLink);
|
||||
|
||||
|
||||
Reference in New Issue
Block a user