mirror of
https://github.com/Combodo/iTop.git
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102 lines
5.8 KiB
PHP
102 lines
5.8 KiB
PHP
<?php
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// Copyright (C) 2010 Combodo SARL
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//
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// This program is free software; you can redistribute it and/or modify
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// it under the terms of the GNU General Public License as published by
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// the Free Software Foundation; version 3 of the License.
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//
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// This program is distributed in the hope that it will be useful,
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// but WITHOUT ANY WARRANTY; without even the implied warranty of
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// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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// GNU General Public License for more details.
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//
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// You should have received a copy of the GNU General Public License
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// along with this program; if not, write to the Free Software
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// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
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/**
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* Persistent classes for a CMDB
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*
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* @author Erwan Taloc <erwan.taloc@combodo.com>
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* @author Romain Quetiez <romain.quetiez@combodo.com>
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* @author Denis Flaven <denis.flaven@combodo.com>
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* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
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*/
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class UserRequest extends ResponseTicket
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{
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public static function Init()
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{
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$aParams = array
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(
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"category" => "bizmodel,searchable,requestmgmt",
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"key_type" => "autoincrement",
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"name_attcode" => "ref",
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"state_attcode" => "status",
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"reconc_keys" => array("ref"),
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"db_table" => "ticket_request",
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"db_key_field" => "id",
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"db_finalclass_field" => "",
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"display_template" => "",
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);
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MetaModel::Init_Params($aParams);
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MetaModel::Init_InheritAttributes();
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MetaModel::Init_InheritLifecycle();
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MetaModel::Init_AddAttribute(new AttributeString("freeze_reason", array("allowed_values"=>null, "sql"=>"freeze_reason", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date', 'escalation_deadline', 'closure_deadline', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment', 'freeze_reason'));
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MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('list', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));
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MetaModel::Init_DefineState(
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"frozen",
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array(
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"attribute_inherit" => 'assigned',
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"attribute_list" => array(
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'freeze_reason' => OPT_ATT_MANDATORY,
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),
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)
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);
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// The freeze reason remains hidden in all other states
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MetaModel::Init_OverloadStateAttribute('new', 'freeze_reason', OPT_ATT_HIDDEN);
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MetaModel::Init_OverloadStateAttribute('assigned', 'freeze_reason', OPT_ATT_HIDDEN);
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MetaModel::Init_OverloadStateAttribute('frozen', 'freeze_reason', OPT_ATT_MANDATORY | OPT_ATT_MUSTPROMPT);
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MetaModel::Init_OverloadStateAttribute('escalated_tto', 'freeze_reason', OPT_ATT_HIDDEN);
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MetaModel::Init_OverloadStateAttribute('escalated_ttr', 'freeze_reason', OPT_ATT_HIDDEN);
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MetaModel::Init_OverloadStateAttribute('resolved', 'freeze_reason', OPT_ATT_HIDDEN);
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MetaModel::Init_OverloadStateAttribute('closed', 'freeze_reason', OPT_ATT_HIDDEN);
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MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_freeze", array()));
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MetaModel::Init_DefineTransition("assigned", "ev_freeze", array("target_state"=>"frozen", "actions"=>array(), "user_restriction"=>null));
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MetaModel::Init_DefineTransition("frozen", "ev_timeout", array("target_state"=>"escalated_ttr", "actions"=>array(), "user_restriction"=>null));
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MetaModel::Init_DefineTransition("frozen", "ev_assign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
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MetaModel::Init_DefineTransition("frozen", "ev_resolve", array("target_state"=>"resolved", "actions"=>array(), "user_restriction"=>null));
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}
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public function ComputeValues()
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{
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$iKey = $this->GetKey();
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if ($iKey < 0)
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{
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// Object not yet in the Database
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$iKey = MetaModel::GetNextKey(get_class($this));
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}
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$sName = sprintf('R-%06d', $iKey);
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$this->Set('ref', $sName);
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return parent::ComputeValues();
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}
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}
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$oMyMenuGroup = new MenuGroup('RequestManagement', 30 /* fRank */);
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new TemplateMenuNode('UserRequest:Overview', '../modules/itop-request-mgmt-1.0.0/overview.html', $oMyMenuGroup->GetIndex() /* oParent */, 0 /* fRank */);
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new OQLMenuNode('UserRequest:MyRequests', 'SELECT UserRequest WHERE agent_id = :current_contact_id', $oMyMenuGroup->GetIndex(), 1 /* fRank */);
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new OQLMenuNode('UserRequest:EscalatedRequests', 'SELECT UserRequest WHERE status IN ("escalation")', $oMyMenuGroup->GetIndex(), 2 /* fRank */);
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new OQLMenuNode('UserRequest:OpenRequests', 'SELECT UserRequest WHERE status IN ("new", "assigned", "escalation", "frozen", "resolved")', $oMyMenuGroup->GetIndex(), 3 /* fRank */);
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?>
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