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Created request management module as a clone of incident management (class hierarchy) and fixed an issue revealed by the computed fields of a ticket

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SVN:trunk[546]
This commit is contained in:
Romain Quetiez
2010-07-04 10:33:07 +00:00
parent 99ba209152
commit db277c8539
5 changed files with 72 additions and 228 deletions
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6
core/dbobject.class.php
View File

@@ -50,10 +50,6 @@ abstract class DBObject
{
$this->FromRow($aRow, $sClassAlias);
$this->m_bFullyLoaded = $this->IsFullyLoaded();
if ($this->m_bFullyLoaded)
{
$this->DoComputeValues();
}
return;
}
// Creation of brand new object
@@ -78,7 +74,6 @@ abstract class DBObject
$this->m_aLoadedAtt[$sAttCode] = true;
}
}
$this->DoComputeValues();
}
// Read-only <=> Written once (archive)
@@ -154,7 +149,6 @@ abstract class DBObject
throw new CoreException("Failed to reload object of class '".get_class($this)."', id = ".$this->m_iKey);
}
$this->FromRow($aRow);
$this->DoComputeValues();
// Process linked set attributes
//

7
core/metamodel.class.php
View File

@@ -1320,9 +1320,10 @@ abstract class MetaModel
}
self::$m_aClassParams[$sTargetClass]["state_attcode"] = self::$m_aClassParams[$sSourceClass]["state_attcode"];
self::$m_aStates[$sTargetClass] = clone self::$m_aStates[$sSourceClass];
self::$m_aStimuli[$sTargetClass] = clone self::$m_aStimuli[$sSourceClass];
self::$m_aTransitions[$sTargetClass] = clone self::$m_aTransitions[$sSourceClass];
self::$m_aStates[$sTargetClass] = self::$m_aStates[$sSourceClass];
// #@# Note: the aim is to clone the data, could be an issue if the simuli objects are changed
self::$m_aStimuli[$sTargetClass] = self::$m_aStimuli[$sSourceClass];
self::$m_aTransitions[$sTargetClass] = self::$m_aTransitions[$sSourceClass];
}
//

31
modules/itop-incident-mgmt-1.0.0/model.itop-incident-mgmt.php
View File

@@ -23,4 +23,35 @@
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/
class Incident extends ResponseTicket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,incidentmgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "status",
"reconc_keys" => array("ref"),
"db_table" => "ticket_incident",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_InheritLifecycle();
}
}
$oMyMenuGroup = new MenuGroup('IncidentManagement', 1 /* fRank */);
// By default, one entry per class
new OQLMenuNode('Incidents', 'SELECT Incident', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
new OQLMenuNode('OpenedIncidents', 'SELECT Incident WHERE status IN ("new", "assigned", "escalation")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
new OQLMenuNode('ClosedIncidents', 'SELECT Incident WHERE status IN ("resolved", "closed")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
//new TemplateMenuNode('WelcomeMenuPage', '../business/templates/welcome_menu.html', $oWelcomeMenu->GetIndex() /* oParent */, 1 /* fRank */);
?>

30
modules/itop-request-mgmt-1.0.0/model.itop-request-mgmt.php
View File

@@ -23,4 +23,34 @@
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/
class UserRequest extends ResponseTicket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,requestmgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "status",
"reconc_keys" => array("ref"),
"db_table" => "ticket_request",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_InheritLifecycle();
}
}
$oMyMenuGroup = new MenuGroup('RequestManagement', 1 /* fRank */);
// By default, one entry per class
new OQLMenuNode('UserRequests', 'SELECT UserRequest', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
new OQLMenuNode('OpenedRequests', 'SELECT UserRequest WHERE status IN ("new", "assigned", "escalation")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
new OQLMenuNode('ClosedRequests', 'SELECT UserRequest WHERE status IN ("resolved", "closed")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
//new TemplateMenuNode('WelcomeMenuPage', '../business/templates/welcome_menu.html', $oWelcomeMenu->GetIndex() /* oParent */, 1 /* fRank */);
?>

226
modules/itop-tickets-1.0.0/model.itop-tickets.php
View File

@@ -23,11 +23,6 @@
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/
abstract class Ticket extends cmdbAbstractObject
{
@@ -39,7 +34,7 @@ abstract class Ticket extends cmdbAbstractObject
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"reconc_keys" => array("ref"),
"db_table" => "ticket",
"db_key_field" => "id",
"db_finalclass_field" => "",
@@ -157,19 +152,21 @@ class lnkTicketToCI extends cmdbAbstractObject
MetaModel::Init_SetZListItems('list', array('ticket_id', 'ci_id', 'ci_status'));
}
}
class Incident extends Ticket
abstract class ResponseTicket extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,incidentmgmt",
"category" => "bizmodel",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "status",
"reconc_keys" => array("name"),
"db_table" => "incident",
"reconc_keys" => array("ref"),
"db_table" => "ticket_response",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
@@ -448,214 +445,5 @@ class Incident extends Ticket
}
}
}
class Change extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,changemgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "change",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("reason", array("allowed_values"=>null, "sql"=>"reason", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('Approved,Assigned,Closed,Implemented,Monitored,New,NotApproved,PlannedScheduled,Rejected,Validated'), "sql"=>"status", "default_value"=>"New", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDate("start", array("allowed_values"=>null, "sql"=>"start", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDate("end", array("allowed_values"=>null, "sql"=>"end", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDate("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit"=>null,
"attribute_list"=>array(
'xxx' => OPT_ATT_READONLY,
'xxx' => OPT_ATT_HIDDEN,
'xxx' => OPT_ATT_MUSTCHANGE,
'xxx' => OPT_ATT_MUSTPROMPT,
'xxx' => OPT_ATT_MANDATORY,
),
)
);
}
}
class UserRequest extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,callmgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "userrequest",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
}
}
class Problem extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,problemmgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "problem",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit"=>null,
"attribute_list"=>array(
'xxx' => OPT_ATT_READONLY,
'xxx' => OPT_ATT_HIDDEN,
'xxx' => OPT_ATT_MUSTCHANGE,
'xxx' => OPT_ATT_MUSTPROMPT,
'xxx' => OPT_ATT_MANDATORY,
),
)
);
}
}
class KnownError extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,knownerrormgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "knownerror",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit"=>null,
"attribute_list"=>array(
'xxx' => OPT_ATT_READONLY,
'xxx' => OPT_ATT_HIDDEN,
'xxx' => OPT_ATT_MUSTCHANGE,
'xxx' => OPT_ATT_MUSTPROMPT,
'xxx' => OPT_ATT_MANDATORY,
),
)
);
}
}
class lnkKnownErrorToProblem extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,knownerrormgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "lnkknownerrortoproblem",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
}
}
//////////////////////////////////////////////////////////////////////////////
// Menu:
// +----------------------------------------+
// | My Module |
// +----------------------------------------+
// + All items
// + ...
// + ...
////////////////////////////////////////////////////////////////////////////////////
// Create the top-level group. fRank = 1, means it will be inserted after the group '0', which is usually 'Welcome'
$oMyMenuGroup = new MenuGroup('IncidentManagement', 1 /* fRank */);
// By default, one entry per class
new OQLMenuNode('Incidents', 'SELECT Incident', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
new OQLMenuNode('OpenedIncidents', 'SELECT Incident WHERE status IN ("new", "assigned", "escalation")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
new OQLMenuNode('ClosedIncidents', 'SELECT Incident WHERE status IN ("resolved", "closed")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
//new TemplateMenuNode('WelcomeMenuPage', '../business/templates/welcome_menu.html', $oWelcomeMenu->GetIndex() /* oParent */, 1 /* fRank */);
?>