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4ee78ea59cd2f35d4d4ee0bfd1e0da5a3fe8ca5d
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53 Commits

Author SHA1 Message Date
Denis Flaven
d9fcd83370 Impact analysis diagram is now considered as beta ! 
SVN:trunk[3588]
 2015-05-26 16:39:51 +00:00
Denis Flaven
0769b2c481 Relations & Impact analysis enhancements: 
- Detailled tooltips in the graph
- Context queries ("knowing that")

SVN:trunk[3583]
 2015-05-24 20:47:11 +00:00
Denis Flaven
7ca7cb39ae Integration of the new impact analysis into the tickets. 
SVN:trunk[3578]
 2015-05-15 13:49:25 +00:00
Denis Flaven
af2835e505 Make sure that 'source' nodes for ComputedImpactedItems are not added twice to the ticket. 
SVN:trunk[3571]
 2015-04-29 17:27:40 +00:00
Denis Flaven
d63b4ef6d1 Integration of the new way to compute relations into the datamodel (ComputeImpactedItems) 
SVN:trunk[3570]
 2015-04-29 16:35:21 +00:00
Romain Quetiez
e210996839 XML Modelization of the relations: fixed a bug in the compiler and transformed the datamodel files (2.x) into the latest 1.2 format 
SVN:trunk[3521]
 2015-03-30 08:24:45 +00:00
Denis Flaven
133b6d4d29 #1037: refresh "priority" when either "impact" or "urgency" changes. 
SVN:trunk[3463]
 2014-12-15 14:09:17 +00:00
Denis Flaven
aa97703b64 Add the appropriate "type" to the parameters passed to the actions on transitions. 
SVN:trunk[3454]
 2014-12-05 11:02:32 +00:00
Romain Quetiez
aedddf9dcc #1026 CSV import of tickets with impact = '', issuing a Notice 
SVN:trunk[3445]
 2014-12-02 14:45:19 +00:00
Romain Quetiez
29e751278e #1029 Got rid of tags <format> that were not used at all and that were really misleading extension developers 
SVN:trunk[3437]
 2014-12-01 11:43:12 +00:00
Erwan Taloc
99755ad7e8 update highlight scale for request-management modules 
SVN:trunk[3428]
 2014-11-26 18:32:38 +00:00
Romain Quetiez
f4b10d3e81 #1022 Do cascade the resolution of an incident to its child requests + rework of the lifecycle/actions to ease the extensibility (New handlers: Rest, Copy, SetCurrentDate, SetCurrentUser, SetElapsedTime) 
SVN:trunk[3423]
 2014-11-19 09:44:52 +00:00
Denis Flaven
f62934829d Fix of read_only flags for some attributes (previous verison had typos, i.e. "readonly" instead of "read_only", which made the factorisation of the state flags incorrect) 
SVN:trunk[3416]
 2014-11-10 13:58:37 +00:00
Romain Quetiez
0135573956 #995 Make sure that tto/ttr passed gets set even if the CRON has not been run (and as soon as some overrun has been counted) 
SVN:trunk[3384]
 2014-10-28 15:55:56 +00:00
Romain Quetiez
2b4400c55d XML: normalized the format (allows for implementing a quick diff algorithm) 
SVN:trunk[3378]
 2014-10-27 16:13:38 +00:00
Denis Flaven
fbdd0dfd57 - Migration of the XML files to the version 1.1 of the XML schema. 
- Refactoring of the "state flags" definitions to take advantage of the "inherit_flags_from" capability available in the new XML schema.

SVN:trunk[3363]
 2014-10-14 09:56:21 +00:00
Denis Flaven
fd9008a163 New concept in the XML: HighlightScale to avoid overloading GetIcon and GetHilightClass... 
SVN:trunk[3291]
 2014-07-28 15:16:16 +00:00
Denis Flaven
2108a74f87 Added an identifier on the transitions to allow a finer granularity for the deltas. 
SVN:trunk[3286]
 2014-07-24 12:42:40 +00:00
Romain Quetiez
7d3a93c374 #955 Translated the label "Open Requests" in the welcome menu 
SVN:trunk[3260]
 2014-07-10 10:29:44 +00:00
Denis Flaven
61b5b5cc71 #906 Better way to handle the lock in order to prevent duplicates in the numbering of Tickets. Note that the iTopMutex now supports re-entrancy inside the same PHP page. 
SVN:trunk[3230]
 2014-06-27 13:45:48 +00:00
Romain Quetiez
01496f9595 #918 TTO/TTR status "passed" gets reset when the stop watch is stopped (using the status "triggered" instead) 
SVN:trunk[3130]
 2014-04-24 08:53:17 +00:00
Denis Flaven
80fac28106 Trac #890: Dispatch the defines in the proper modules to make sure that the portal works with all possible combinations of tickets. 
SVN:trunk[3088]
 2014-02-25 13:17:25 +00:00
Romain Quetiez
5f11c97aef #888 Security on the portal incompatible with customizations (regression introduced in 2.0.2), now requires to define PORTAL_USERREQUEST_DISPLAY_QUERY and PORTAL_USERREQUEST_DISPLAY_POWERUSER_QUERY 
SVN:trunk[3086]
 2014-02-24 15:52:04 +00:00
Romain Quetiez
1867195c25 Portal: Removed the public log for the user request creation form (still available on the ticket details). That was already done in change [2828] for ITIL flavour. 
SVN:trunk[3035]
 2013-12-10 14:58:22 +00:00
Denis Flaven
bd1096b0fc #756: allow incidents and user request to be linked to 'closed' problems. 
SVN:trunk[3028]
 2013-12-09 12:57:55 +00:00
Denis Flaven
d42443697c Security enhancements: 
- ensure that a user can ony see the details of the ticket she/he is allowed to see, even if the id is typed manually
- add a define'd filter to filter the drop-down lists of the search form for searching closed tickets.

SVN:trunk[3027]
 2013-12-09 11:39:25 +00:00
Erwan Taloc
18664c8151 Fix bug #757 
SVN:trunk[2996]
 2013-11-26 22:00:00 +00:00
Erwan Taloc
85472fe67a Fix bug #837 Remove [+] button on external keys where it's not meaningful 
+ button had been removed for all ExternalKey having a complex filter defined

SVN:trunk[2995]
 2013-11-26 21:45:54 +00:00
Romain Quetiez
d912e7f4fb #804 (Continued) Fix for GetHilightClass (previous revision: 2952) was not sufficient + applied the same fix for GetIcon! 
SVN:trunk[2968]
 2013-10-29 15:55:00 +00:00
Romain Quetiez
a333bcb084 User portal: enable the creation of Incident tickets (ITIL + requires a change in the configuration file -see the readme file) 
SVN:trunk[2959]
 2013-10-28 16:50:13 +00:00
Denis Flaven
864ce74cbc #805 The label of the ticket must be computed at the last minute, just before insertion, for the Mutex to be effective 
SVN:trunk[2956]
 2013-10-24 12:05:16 +00:00
Romain Quetiez
f684cb1745 Compiler: added "constants" 
SVN:trunk[2955]
 2013-10-24 09:49:56 +00:00
Denis Flaven
02e6658439 #804 tickets' highlighting is now based on the computation performed by the stopwatch, in order to support non 24x7 working hours 
SVN:trunk[2952]
 2013-10-24 08:11:40 +00:00
Erwan Taloc
ae8ff6b675 Fix Trac #796 
Prevent Support agent to create ticket for obsolete Services and Service sub categories

SVN:trunk[2944]
 2013-10-21 13:06:10 +00:00
Erwan Taloc
7a18730949 Hidde unused attribute end end in the search form 
SVN:trunk[2934]
 2013-10-21 06:46:17 +00:00
Romain Quetiez
edce93282b #792 Duplicate entries in the parent/child tickets when updating the case log and applying a stimulus (e.g. Close the WO) at the same time. 
SVN:trunk[2930]
 2013-10-18 15:54:54 +00:00
Romain Quetiez
afa3c40c3e Improved the column load optimization which was causing object reloads in various circumstances (impact can be important when loading lists with many lines): 
1) When changing column settings (menu "Configure this list")
2) When a plugin was systematically reading some data (e.g. Highlighting late tickets requires to read tto/trr/status/start_date!)

SVN:trunk[2925]
 2013-10-17 09:46:10 +00:00
Denis Flaven
d5be250640 #754 Prevent UserRequests to have themselves set as Parent Request (and same for Incidents) 
SVN:trunk[2913]
 2013-10-15 13:41:15 +00:00
Erwan Taloc
c5bf962095 Fix bug #755 to prevent modification of CIs and Contacts list for UserRequest and Incidents 
SVN:trunk[2892]
 2013-10-11 10:47:14 +00:00
Romain Quetiez
f0a5a0a948 Completed the move of dashboards from separate definition files (e.g. overview.xml) into data model files (8 dashboards were concerned on the model 2.x, 6 for the model 1.x) 
SVN:trunk[2786]
 2013-07-02 09:18:40 +00:00
Erwan Taloc
a3213bba43 Remove wrong dependency to service_id on parent_request_id 
SVN:trunk[2635]
 2013-03-18 17:46:56 +00:00
Romain Quetiez
a965bbd39f #626 Fixed missing translation in dictionaries (Tickets: "relations", and Contacts overview / count) 
SVN:trunk[2627]
 2013-03-14 17:37:19 +00:00
Erwan Taloc
b6288aeb6b update Case for request management menu 
add transition to escalated ttr

SVN:trunk[2519]
 2012-12-05 14:57:14 +00:00
Erwan Taloc
058787a366 Make Request Mgmt module visible for all 
Update translation for customer satisfaction

SVN:trunk[2428]
 2012-11-12 18:09:35 +00:00
Romain Quetiez
cd745f1df1 Dashboards - make sure that dashlet ids are unique within a given dashboard (not a cell), which can become uneasy when the dashlets are spread amongst several modules 
SVN:trunk[2401]
 2012-10-29 12:56:40 +00:00
Erwan Taloc
050037acb2 set default order descending on ticket ref 
SVN:trunk[2387]
 2012-10-26 13:24:39 +00:00
Erwan Taloc
d894ec0a9f replace type Emergency by Urgency 
SVN:trunk[2381]
 2012-10-26 13:09:47 +00:00
Denis Flaven
66e3554308 Split of the datamodel into 5 modules: 
- Core (as before, mandatory)
- Storage
- End-User devices
- Datacenter devices
- Virtualization

SVN:trunk[2352]
 2012-10-25 10:22:41 +00:00
Romain Quetiez
d7e492b711 XML Datamodel: new format (version + zlists changed) - not compatible with 2.0 alpha!!! 
SVN:trunk[2342]
 2012-10-24 13:54:02 +00:00
Romain Quetiez
721faa7e1e Updated copyright (2012) and license (LGPL changed to AGPL) 
SVN:trunk[2333]
 2012-10-23 21:41:36 +00:00