Romain Quetiez
1018dc6e74
Customer portal: adjusted the versions of the recently updated module (inc. the XML format version raised to 1.3)
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SVN:trunk[4055]
2016-05-11 12:05:03 +00:00
Guillaume Lajarige
d677a20c96
Portal : Datamodel modifications to ensure setup modularity
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SVN:trunk[4050]
2016-05-11 07:49:54 +00:00
Denis Flaven
89328e1662
Prevent infinite cross-ticket recursion when propagating parent->child resolution in tickets.
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SVN:trunk[4045]
2016-05-10 15:33:48 +00:00
Romain Quetiez
8c4e84dfaf
New type of attribute: AttributeMetaEnum.
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Designed to cope with the need to select tickets by operational status. The value of this attribute is computed by the framework. It depends on the actual ticket status (that attribute cannot be known by the root class because its definition varies from one type of ticket to another).
The data model has been enriched with the new attribute Ticket::operational_status. Its value is 'active' unless the ticket status is either 'rejected', 'resolved' or 'closed'. The existing dashboards have been left unchanged but should be revised to fully benefit from the new attribute (e.g. Open requests, Open problems, etc.)
Note: the alpha version of the compiler had already been committed by mistake a few days ago.
SVN:trunk[3859]
2016-01-13 14:35:21 +00:00
Denis Flaven
c8fa3870db
Integration of the Czech translation provided by Lukáš Dvořák. Thanks a lot Lukáš !
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SVN:trunk[3776]
2015-09-18 15:05:23 +00:00
Erwan Taloc
df9cb7f0d4
French translation for the attribut parent_problem_id in the clas Incident
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SVN:trunk[3768]
2015-09-17 14:00:03 +00:00
Denis Flaven
be3bce26ed
Impact analysis enhancement:
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- Some of the "context" rules are marked as "default=yes"
- Only the "default" context rules are used for the initial display of the impact analysis graph AND are used to compute the impacted items of a ticket.
SVN:trunk[3713]
2015-09-03 16:56:44 +00:00
Denis Flaven
88717ac9ab
Integration of the German translation provided by ITOMIG thanks to David Gümbel !
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SVN:trunk[3676]
2015-08-14 12:18:19 +00:00
Denis Flaven
567317386a
- Fixed the "context" icons when displaying the impact analysis
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- Bug fix: properly compute the list of impacted CIs on an Incident
SVN:trunk[3657]
2015-07-28 12:42:39 +00:00
Denis Flaven
5e5739e37e
Prepared the dictionaries for translating new entries (completed the french translation at the same time). Just look for the strings terminated by ~~ and translate them in place and you're done!
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SVN:trunk[3651]
2015-07-28 11:30:31 +00:00
Romain Quetiez
5427d6a466
Preparing the beta release: increment the module versions
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SVN:trunk[3641]
2015-07-15 09:20:03 +00:00
Denis Flaven
d9fcd83370
Impact analysis diagram is now considered as beta !
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SVN:trunk[3588]
2015-05-26 16:39:51 +00:00
Denis Flaven
0769b2c481
Relations & Impact analysis enhancements:
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- Detailled tooltips in the graph
- Context queries ("knowing that")
SVN:trunk[3583]
2015-05-24 20:47:11 +00:00
Romain Quetiez
e210996839
XML Modelization of the relations: fixed a bug in the compiler and transformed the datamodel files (2.x) into the latest 1.2 format
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SVN:trunk[3521]
2015-03-30 08:24:45 +00:00
Denis Flaven
546d181ea9
Addition of the Danish localization contributed by Erik Bøg
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SVN:trunk[3480]
2014-12-18 08:56:23 +00:00
Romain Quetiez
4c3c31c44d
Injectable methods: labels/descriptions given in the dictionary
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SVN:trunk[3466]
2014-12-15 15:49:44 +00:00
Denis Flaven
133b6d4d29
#1037 : refresh "priority" when either "impact" or "urgency" changes.
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SVN:trunk[3463]
2014-12-15 14:09:17 +00:00
Romain Quetiez
0773455ebc
Cosmetics on the module names (consistency)
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SVN:trunk[3459]
2014-12-10 10:48:47 +00:00
Denis Flaven
aa97703b64
Add the appropriate "type" to the parameters passed to the actions on transitions.
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SVN:trunk[3454]
2014-12-05 11:02:32 +00:00
Romain Quetiez
aedddf9dcc
#1026 CSV import of tickets with impact = '', issuing a Notice
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SVN:trunk[3445]
2014-12-02 14:45:19 +00:00
Romain Quetiez
29e751278e
#1029 Got rid of tags <format> that were not used at all and that were really misleading extension developers
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SVN:trunk[3437]
2014-12-01 11:43:12 +00:00
Erwan Taloc
3d21eecbba
Translate missing tabs translation related_requests_list
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SVN:trunk[3426]
2014-11-26 17:35:32 +00:00
Romain Quetiez
f4b10d3e81
#1022 Do cascade the resolution of an incident to its child requests + rework of the lifecycle/actions to ease the extensibility (New handlers: Rest, Copy, SetCurrentDate, SetCurrentUser, SetElapsedTime)
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SVN:trunk[3423]
2014-11-19 09:44:52 +00:00
Denis Flaven
c786e8308a
Incrementation of the version number of the 2.x modules to reflect the change of the XML format.
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SVN:trunk[3403]
2014-11-03 09:21:03 +00:00
Romain Quetiez
0135573956
#995 Make sure that tto/ttr passed gets set even if the CRON has not been run (and as soon as some overrun has been counted)
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SVN:trunk[3384]
2014-10-28 15:55:56 +00:00
Denis Flaven
fbdd0dfd57
- Migration of the XML files to the version 1.1 of the XML schema.
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- Refactoring of the "state flags" definitions to take advantage of the "inherit_flags_from" capability available in the new XML schema.
SVN:trunk[3363]
2014-10-14 09:56:21 +00:00
Romain Quetiez
996c590793
Code cleanup: reworked the user rights data model, while strictly preserving the current functionality (checked using the tool dump_profiles.php, with simple to full ITIL configurations). Class groups have been renamed/merged/removed. This is documented in the migration notes (wiki).
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SVN:trunk[3351]
2014-09-24 09:18:14 +00:00
Denis Flaven
fd9008a163
New concept in the XML: HighlightScale to avoid overloading GetIcon and GetHilightClass...
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SVN:trunk[3291]
2014-07-28 15:16:16 +00:00
Denis Flaven
2108a74f87
Added an identifier on the transitions to allow a finer granularity for the deltas.
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SVN:trunk[3286]
2014-07-24 12:42:40 +00:00
Denis Flaven
61b5b5cc71
#906 Better way to handle the lock in order to prevent duplicates in the numbering of Tickets. Note that the iTopMutex now supports re-entrancy inside the same PHP page.
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SVN:trunk[3230]
2014-06-27 13:45:48 +00:00
Romain Quetiez
65343a485f
Completed the portuguese translation (Brazil), provided in december... provided some time ago (by whom?) - modules updated: attachments, change, incident, request and request/ITIL, service for providers
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SVN:trunk[3194]
2014-06-04 14:29:22 +00:00
Romain Quetiez
01496f9595
#918 TTO/TTR status "passed" gets reset when the stop watch is stopped (using the status "triggered" instead)
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SVN:trunk[3130]
2014-04-24 08:53:17 +00:00
Denis Flaven
80fac28106
Trac #890 : Dispatch the defines in the proper modules to make sure that the portal works with all possible combinations of tickets.
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SVN:trunk[3088]
2014-02-25 13:17:25 +00:00
Denis Flaven
bd1096b0fc
#756 : allow incidents and user request to be linked to 'closed' problems.
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SVN:trunk[3028]
2013-12-09 12:57:55 +00:00
Denis Flaven
9b1d383848
Spanish translation contributed by Miguel Turrubiates
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SVN:trunk[3018]
2013-12-03 10:22:30 +00:00
Erwan Taloc
18664c8151
Fix bug #757
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SVN:trunk[2996]
2013-11-26 22:00:00 +00:00
Erwan Taloc
85472fe67a
Fix bug #837 Remove [+] button on external keys where it's not meaningful
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+ button had been removed for all ExternalKey having a complex filter defined
SVN:trunk[2995]
2013-11-26 21:45:54 +00:00
Romain Quetiez
d912e7f4fb
#804 (Continued) Fix for GetHilightClass (previous revision: 2952) was not sufficient + applied the same fix for GetIcon!
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SVN:trunk[2968]
2013-10-29 15:55:00 +00:00
Romain Quetiez
032947ff03
Portal with Incident tickets: added rights on Incident for Portal users
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SVN:trunk[2964]
2013-10-29 11:37:04 +00:00
Denis Flaven
864ce74cbc
#805 The label of the ticket must be computed at the last minute, just before insertion, for the Mutex to be effective
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SVN:trunk[2956]
2013-10-24 12:05:16 +00:00
Denis Flaven
02e6658439
#804 tickets' highlighting is now based on the computation performed by the stopwatch, in order to support non 24x7 working hours
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SVN:trunk[2952]
2013-10-24 08:11:40 +00:00
Erwan Taloc
015919702b
Change translation of incident menu in French dictionary
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SVN:trunk[2945]
2013-10-21 13:15:27 +00:00
Erwan Taloc
ae8ff6b675
Fix Trac #796
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Prevent Support agent to create ticket for obsolete Services and Service sub categories
SVN:trunk[2944]
2013-10-21 13:06:10 +00:00
Erwan Taloc
0e27be0aca
Hidde unused attribute end end in the search form
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SVN:trunk[2933]
2013-10-21 06:45:37 +00:00
Romain Quetiez
edce93282b
#792 Duplicate entries in the parent/child tickets when updating the case log and applying a stimulus (e.g. Close the WO) at the same time.
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SVN:trunk[2930]
2013-10-18 15:54:54 +00:00
Romain Quetiez
afa3c40c3e
Improved the column load optimization which was causing object reloads in various circumstances (impact can be important when loading lists with many lines):
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1) When changing column settings (menu "Configure this list")
2) When a plugin was systematically reading some data (e.g. Highlighting late tickets requires to read tto/trr/status/start_date!)
SVN:trunk[2925]
2013-10-17 09:46:10 +00:00
Denis Flaven
d5be250640
#754 Prevent UserRequests to have themselves set as Parent Request (and same for Incidents)
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SVN:trunk[2913]
2013-10-15 13:41:15 +00:00
Erwan Taloc
c5bf962095
Fix bug #755 to prevent modification of CIs and Contacts list for UserRequest and Incidents
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SVN:trunk[2892]
2013-10-11 10:47:14 +00:00
Denis Flaven
86ba340204
#747 : protects against the non-existence of the UserRequest class (which is not always installed).
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SVN:trunk[2811]
2013-07-30 16:24:52 +00:00
Romain Quetiez
f0a5a0a948
Completed the move of dashboards from separate definition files (e.g. overview.xml) into data model files (8 dashboards were concerned on the model 2.x, 6 for the model 1.x)
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SVN:trunk[2786]
2013-07-02 09:18:40 +00:00