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N°4703 - Add "chat" / "in person" as possible "origin" value for tickets

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This commit is contained in:
Molkobain
2022-10-01 09:01:12 +02:00
parent 848c4ca204
commit 9c4f1419b1
9 changed files with 42 additions and 0 deletions
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6
datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
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@@ -171,6 +171,12 @@
</field>
<field id="origin" xsi:type="AttributeEnum">
<values>
<value id="in_person">
<code>in_person</code>
</value>
<value id="chat">
<code>chat</code>
</value>
<value id="mail">
<code>mail</code>
</value>

4
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
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@@ -111,6 +111,10 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Incident/Attribute:urgency/Value:4+' => 'low',
'Class:Incident/Attribute:origin' => 'Origin',
'Class:Incident/Attribute:origin+' => '',
'Class:Incident/Attribute:origin/Value:in_person' => 'in person',
'Class:Incident/Attribute:origin/Value:in_person+' => '',
'Class:Incident/Attribute:origin/Value:chat' => 'chat',
'Class:Incident/Attribute:origin/Value:chat+' => '',
'Class:Incident/Attribute:origin/Value:mail' => 'email',
'Class:Incident/Attribute:origin/Value:mail+' => 'email',
'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',

4
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
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@@ -112,6 +112,10 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Incident/Attribute:urgency/Value:4+' => 'basse',
'Class:Incident/Attribute:origin' => 'Origine',
'Class:Incident/Attribute:origin+' => '',
'Class:Incident/Attribute:origin/Value:in_person' => 'en personne',
'Class:Incident/Attribute:origin/Value:in_person+' => '',
'Class:Incident/Attribute:origin/Value:chat' => 'chat',
'Class:Incident/Attribute:origin/Value:chat+' => '',
'Class:Incident/Attribute:origin/Value:mail' => 'email',
'Class:Incident/Attribute:origin/Value:mail+' => 'email',
'Class:Incident/Attribute:origin/Value:monitoring' => 'supervision',

6
datamodels/2.x/itop-request-mgmt-itil/datamodel.itop-request-mgmt-itil.xml
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@@ -205,6 +205,12 @@
</field>
<field id="origin" xsi:type="AttributeEnum">
<values>
<value id="in_person">
<code>in_person</code>
</value>
<value id="chat">
<code>chat</code>
</value>
<value id="mail">
<code>mail</code>
</value>

4
datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
View File

@@ -110,6 +110,10 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:urgency/Value:4+' => 'low',
'Class:UserRequest/Attribute:origin' => 'Origin',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'in person',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => '',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',

4
datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
View File

@@ -112,6 +112,10 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:urgency/Value:4+' => 'basse',
'Class:UserRequest/Attribute:origin' => 'Origine',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'en personne',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => '',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'supervision',

6
datamodels/2.x/itop-request-mgmt/datamodel.itop-request-mgmt.xml
View File

@@ -233,6 +233,12 @@
</field>
<field id="origin" xsi:type="AttributeEnum">
<values>
<value id="in_person">
<code>in_person</code>
</value>
<value id="chat">
<code>chat</code>
</value>
<value id="mail">
<code>mail</code>
</value>

4
datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
View File

@@ -116,6 +116,10 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:urgency/Value:4+' => 'low',
'Class:UserRequest/Attribute:origin' => 'Origin',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'in person',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => '',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',

4
datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
View File

@@ -118,6 +118,10 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:urgency/Value:4+' => 'basse',
'Class:UserRequest/Attribute:origin' => 'Origine',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'en personne',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => '',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'supervision',