diff --git a/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml b/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
index 8382cc49fc..2bc8bb8975 100755
--- a/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
+++ b/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
@@ -171,6 +171,12 @@
 				</field>
 				<field id="origin" xsi:type="AttributeEnum">
 					<values>
+            <value id="in_person">
+              <code>in_person</code>
+            </value>
+            <value id="chat">
+              <code>chat</code>
+            </value>
 						<value id="mail">
 							<code>mail</code>
 						</value>
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
index 36c39a539b..c957176a41 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
@@ -111,6 +111,10 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Class:Incident/Attribute:urgency/Value:4+' => 'low',
 	'Class:Incident/Attribute:origin' => 'Origin',
 	'Class:Incident/Attribute:origin+' => '',
+	'Class:Incident/Attribute:origin/Value:in_person' => 'in person',
+	'Class:Incident/Attribute:origin/Value:in_person+' => '',
+	'Class:Incident/Attribute:origin/Value:chat' => 'chat',
+	'Class:Incident/Attribute:origin/Value:chat+' => '',
 	'Class:Incident/Attribute:origin/Value:mail' => 'email',
 	'Class:Incident/Attribute:origin/Value:mail+' => 'email',
 	'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
index 94dbe112aa..ec24c65657 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
@@ -112,6 +112,10 @@ Dict::Add('FR FR', 'French', 'Français', array(
 	'Class:Incident/Attribute:urgency/Value:4+' => 'basse',
 	'Class:Incident/Attribute:origin' => 'Origine',
 	'Class:Incident/Attribute:origin+' => '',
+	'Class:Incident/Attribute:origin/Value:in_person' => 'en personne',
+	'Class:Incident/Attribute:origin/Value:in_person+' => '',
+	'Class:Incident/Attribute:origin/Value:chat' => 'chat',
+	'Class:Incident/Attribute:origin/Value:chat+' => '',
 	'Class:Incident/Attribute:origin/Value:mail' => 'email',
 	'Class:Incident/Attribute:origin/Value:mail+' => 'email',
 	'Class:Incident/Attribute:origin/Value:monitoring' => 'supervision',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/datamodel.itop-request-mgmt-itil.xml b/datamodels/2.x/itop-request-mgmt-itil/datamodel.itop-request-mgmt-itil.xml
index efd89f7958..7c7d132bb3 100755
--- a/datamodels/2.x/itop-request-mgmt-itil/datamodel.itop-request-mgmt-itil.xml
+++ b/datamodels/2.x/itop-request-mgmt-itil/datamodel.itop-request-mgmt-itil.xml
@@ -205,6 +205,12 @@
 				</field>
 				<field id="origin" xsi:type="AttributeEnum">
 					<values>
+            <value id="in_person">
+              <code>in_person</code>
+            </value>
+            <value id="chat">
+              <code>chat</code>
+            </value>
 						<value id="mail">
 							<code>mail</code>
 						</value>
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
index 83ed71c19e..5e3c6c78bd 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
@@ -110,6 +110,10 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Class:UserRequest/Attribute:urgency/Value:4+' => 'low',
 	'Class:UserRequest/Attribute:origin' => 'Origin',
 	'Class:UserRequest/Attribute:origin+' => '',
+	'Class:UserRequest/Attribute:origin/Value:in_person' => 'in person',
+	'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
+	'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
+	'Class:UserRequest/Attribute:origin/Value:chat+' => '',
 	'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
 	'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
 	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
index 580b1a6850..ac20ec629c 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
@@ -112,6 +112,10 @@ Dict::Add('FR FR', 'French', 'Français', array(
 	'Class:UserRequest/Attribute:urgency/Value:4+' => 'basse',
 	'Class:UserRequest/Attribute:origin' => 'Origine',
 	'Class:UserRequest/Attribute:origin+' => '',
+	'Class:UserRequest/Attribute:origin/Value:in_person' => 'en personne',
+	'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
+	'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
+	'Class:UserRequest/Attribute:origin/Value:chat+' => '',
 	'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
 	'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
 	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'supervision',
diff --git a/datamodels/2.x/itop-request-mgmt/datamodel.itop-request-mgmt.xml b/datamodels/2.x/itop-request-mgmt/datamodel.itop-request-mgmt.xml
index fef4e827b1..7e5f1bbb20 100755
--- a/datamodels/2.x/itop-request-mgmt/datamodel.itop-request-mgmt.xml
+++ b/datamodels/2.x/itop-request-mgmt/datamodel.itop-request-mgmt.xml
@@ -233,6 +233,12 @@
                 </field>
                 <field id="origin" xsi:type="AttributeEnum">
                     <values>
+                        <value id="in_person">
+                            <code>in_person</code>
+                        </value>
+                        <value id="chat">
+                            <code>chat</code>
+                        </value>
                         <value id="mail">
                             <code>mail</code>
                         </value>
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
index 7162ffdb97..d027594412 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
@@ -116,6 +116,10 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Class:UserRequest/Attribute:urgency/Value:4+' => 'low',
 	'Class:UserRequest/Attribute:origin' => 'Origin',
 	'Class:UserRequest/Attribute:origin+' => '',
+	'Class:UserRequest/Attribute:origin/Value:in_person' => 'in person',
+	'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
+	'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
+	'Class:UserRequest/Attribute:origin/Value:chat+' => '',
 	'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
 	'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
 	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
index 63f42c472d..99cfbfcc2c 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
@@ -118,6 +118,10 @@ Dict::Add('FR FR', 'French', 'Français', array(
 	'Class:UserRequest/Attribute:urgency/Value:4+' => 'basse',
 	'Class:UserRequest/Attribute:origin' => 'Origine',
 	'Class:UserRequest/Attribute:origin+' => '',
+	'Class:UserRequest/Attribute:origin/Value:in_person' => 'en personne',
+	'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
+	'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
+	'Class:UserRequest/Attribute:origin/Value:chat+' => '',
 	'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
 	'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
 	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'supervision',