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This is a way to solve problems when an object ref and id isn't equals : for example id=99 and ref = 100. This could happen since iTop 2.7.0, see https://www.itophub.io/wiki/page?id=2_7_0%3Arelease%3A2_7_whats_new#ticket_ref_generation Note that id parameter can be set to the object's friendlyname as a workaround, but this might not be enough for some objects where friendlyname contains more that the ref field (for example title, org, ...) * Admin console : new UI.php URL parameters : attcode and attvalue. Example URLs : /pages/UI.php?operation=details&class=UserRequest&id=99 /pages/UI.php?operation=details&class=UserRequest&attcode=ref&attvalue=R-000100 An exception will be thrown if no object is found or multiple instances are. * User portal New route : /object/view/{sObjectClass}/{sObjectAttCode}/{sObjectAttValue} For example : /pages/exec.php/object/view/UserRequest/99?exec_module=itop-portal-base&exec_page=index.php&portal_id=itop-portal /pages/exec.php/object/view/UserRequest/ref/R-000100?exec_module=itop-portal-base&exec_page=index.php&portal_id=itop-portal On error we will get a 404 error page
iTop - ITSM & CMDB
iTop stands for IT Operations Portal. It is a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT
Features
- Fully configurable Configuration Management (CMDB)
- HelpDesk and Incident Management
- Service and Contract Management
- Change Management
- Configurable SLA Management
- Graphical impact analysis
- CSV import tool for any data
- Consistency audit to check data quality
- Data synchronization (for data federation)
Latest release
Resources
- iTop Forums: community support
- iTop Tickets: for feature requests and bug reports
- Releases download
- Software requirements
- Documentation covering both iTop and its official extensions
- iTop Hub : discover and install extensions !
About Us
iTop development is sponsored, led and supported by Combodo.
Contributors
We would like to give a special thank you 🤗 to the people from the community who contributed to this project, including:
Names
- Alves, David
- Beck, Pedro
- Bilger, Jean-François
- Bostoen, Jeffrey (a.k.a @jbostoen)
- Cardoso, Anderson
- Cassaro, Bruno
- Casteleyn, Thomas (a.k.a @Hipska)
- Castro, Randall Badilla
- Colantoni, Maria Laura
- Couronné, Guy
- Dvořák, Lukáš
- Goethals, Stefan
- Gumble, David
- Kaltefleiter, Lars (a.k.a @larhip)
- Khamit, Shamil
- Kincel, Martin
- Konečný, Kamil
- Kunin, Vladimir
- Lassiter, Dennis
- Lazcano, Federico
- Lucas, Jonathan
- Malik, Remie
- Mindêllo de Andrade, Lucas (a.k.a @rokam)
- Raenker, Martin
- Rosenke, Stephan
- Seki, Shoji
- Shilov, Vladimir
- Stukalov, Ilya (a.k.a @ilya-stukalov)
- Tulio, Marco
- Turrubiates, Miguel
Aliases
- chifu1234
- cprobst
- DudekArtur
- Karkoff1212
- Laura
- Purple Grape
- Schlobinux
- theBigOne
- ulmerspatz