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2,839 Commits 136 Branches 134 Tags
fd9008a163f651e5a2aa099f1b014cb0e30a04f3
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35 Commits

Author SHA1 Message Date
Denis Flaven
fd9008a163 New concept in the XML: HighlightScale to avoid overloading GetIcon and GetHilightClass... 
SVN:trunk[3291]
 2014-07-28 15:16:16 +00:00
Denis Flaven
2108a74f87 Added an identifier on the transitions to allow a finer granularity for the deltas. 
SVN:trunk[3286]
 2014-07-24 12:42:40 +00:00
Romain Quetiez
7d3a93c374 #955 Translated the label "Open Requests" in the welcome menu 
SVN:trunk[3260]
 2014-07-10 10:29:44 +00:00
Denis Flaven
61b5b5cc71 #906 Better way to handle the lock in order to prevent duplicates in the numbering of Tickets. Note that the iTopMutex now supports re-entrancy inside the same PHP page. 
SVN:trunk[3230]
 2014-06-27 13:45:48 +00:00
Romain Quetiez
01496f9595 #918 TTO/TTR status "passed" gets reset when the stop watch is stopped (using the status "triggered" instead) 
SVN:trunk[3130]
 2014-04-24 08:53:17 +00:00
Denis Flaven
80fac28106 Trac #890: Dispatch the defines in the proper modules to make sure that the portal works with all possible combinations of tickets. 
SVN:trunk[3088]
 2014-02-25 13:17:25 +00:00
Romain Quetiez
5f11c97aef #888 Security on the portal incompatible with customizations (regression introduced in 2.0.2), now requires to define PORTAL_USERREQUEST_DISPLAY_QUERY and PORTAL_USERREQUEST_DISPLAY_POWERUSER_QUERY 
SVN:trunk[3086]
 2014-02-24 15:52:04 +00:00
Denis Flaven
bd1096b0fc #756: allow incidents and user request to be linked to 'closed' problems. 
SVN:trunk[3028]
 2013-12-09 12:57:55 +00:00
Denis Flaven
d42443697c Security enhancements: 
- ensure that a user can ony see the details of the ticket she/he is allowed to see, even if the id is typed manually
- add a define'd filter to filter the drop-down lists of the search form for searching closed tickets.

SVN:trunk[3027]
 2013-12-09 11:39:25 +00:00
Erwan Taloc
18664c8151 Fix bug #757 
SVN:trunk[2996]
 2013-11-26 22:00:00 +00:00
Erwan Taloc
85472fe67a Fix bug #837 Remove [+] button on external keys where it's not meaningful 
+ button had been removed for all ExternalKey having a complex filter defined

SVN:trunk[2995]
 2013-11-26 21:45:54 +00:00
Romain Quetiez
d912e7f4fb #804 (Continued) Fix for GetHilightClass (previous revision: 2952) was not sufficient + applied the same fix for GetIcon! 
SVN:trunk[2968]
 2013-10-29 15:55:00 +00:00
Romain Quetiez
a333bcb084 User portal: enable the creation of Incident tickets (ITIL + requires a change in the configuration file -see the readme file) 
SVN:trunk[2959]
 2013-10-28 16:50:13 +00:00
Denis Flaven
864ce74cbc #805 The label of the ticket must be computed at the last minute, just before insertion, for the Mutex to be effective 
SVN:trunk[2956]
 2013-10-24 12:05:16 +00:00
Romain Quetiez
f684cb1745 Compiler: added "constants" 
SVN:trunk[2955]
 2013-10-24 09:49:56 +00:00
Denis Flaven
02e6658439 #804 tickets' highlighting is now based on the computation performed by the stopwatch, in order to support non 24x7 working hours 
SVN:trunk[2952]
 2013-10-24 08:11:40 +00:00
Erwan Taloc
ae8ff6b675 Fix Trac #796 
Prevent Support agent to create ticket for obsolete Services and Service sub categories

SVN:trunk[2944]
 2013-10-21 13:06:10 +00:00
Erwan Taloc
441bd44f97 Hidde unused attribute end end in the search form 
SVN:trunk[2935]
 2013-10-21 06:46:49 +00:00
Romain Quetiez
edce93282b #792 Duplicate entries in the parent/child tickets when updating the case log and applying a stimulus (e.g. Close the WO) at the same time. 
SVN:trunk[2930]
 2013-10-18 15:54:54 +00:00
Romain Quetiez
afa3c40c3e Improved the column load optimization which was causing object reloads in various circumstances (impact can be important when loading lists with many lines): 
1) When changing column settings (menu "Configure this list")
2) When a plugin was systematically reading some data (e.g. Highlighting late tickets requires to read tto/trr/status/start_date!)

SVN:trunk[2925]
 2013-10-17 09:46:10 +00:00
Denis Flaven
d5be250640 #754 Prevent UserRequests to have themselves set as Parent Request (and same for Incidents) 
SVN:trunk[2913]
 2013-10-15 13:41:15 +00:00
Erwan Taloc
c5bf962095 Fix bug #755 to prevent modification of CIs and Contacts list for UserRequest and Incidents 
SVN:trunk[2892]
 2013-10-11 10:47:14 +00:00
Romain Quetiez
f0a5a0a948 Completed the move of dashboards from separate definition files (e.g. overview.xml) into data model files (8 dashboards were concerned on the model 2.x, 6 for the model 1.x) 
SVN:trunk[2786]
 2013-07-02 09:18:40 +00:00
Erwan Taloc
2b0b34a3a6 Remove wrong dependency to service_id on parent_request_id 
SVN:trunk[2636]
 2013-03-18 17:47:31 +00:00
Romain Quetiez
a965bbd39f #626 Fixed missing translation in dictionaries (Tickets: "relations", and Contacts overview / count) 
SVN:trunk[2627]
 2013-03-14 17:37:19 +00:00
Erwan Taloc
3b1c46d13f update Case for request management menu 
add transition to escalated ttr

SVN:trunk[2520]
 2012-12-05 14:57:45 +00:00
Erwan Taloc
79db8a22e7 Make Request Mgmt module visible for all 
Update translation for customer satisfaction

SVN:trunk[2429]
 2012-11-12 18:11:12 +00:00
Romain Quetiez
cd745f1df1 Dashboards - make sure that dashlet ids are unique within a given dashboard (not a cell), which can become uneasy when the dashlets are spread amongst several modules 
SVN:trunk[2401]
 2012-10-29 12:56:40 +00:00
Erwan Taloc
050037acb2 set default order descending on ticket ref 
SVN:trunk[2387]
 2012-10-26 13:24:39 +00:00
Erwan Taloc
5e3889a8a5 replace type Emergency by Urgency 
SVN:trunk[2383]
 2012-10-26 13:14:56 +00:00
Denis Flaven
66e3554308 Split of the datamodel into 5 modules: 
- Core (as before, mandatory)
- Storage
- End-User devices
- Datacenter devices
- Virtualization

SVN:trunk[2352]
 2012-10-25 10:22:41 +00:00
Romain Quetiez
d7e492b711 XML Datamodel: new format (version + zlists changed) - not compatible with 2.0 alpha!!! 
SVN:trunk[2342]
 2012-10-24 13:54:02 +00:00
Romain Quetiez
721faa7e1e Updated copyright (2012) and license (LGPL changed to AGPL) 
SVN:trunk[2333]
 2012-10-23 21:41:36 +00:00
Erwan Taloc
216bbd0ce1 Add edit mode for Linkset 
SVN:trunk[2320]
 2012-10-21 08:40:50 +00:00
Erwan Taloc
96c62463d5 Initial load of data model 2.0 
SVN:trunk[2283]
 2012-10-18 09:26:30 +00:00