composer/iTop
6
0
Fork 0
mirror of https://github.com/Combodo/iTop.git synced 2026-04-21 01:28:47 +02:00
Code Issues Packages Projects Releases Wiki Activity

update Case for request management menu

Browse Source 
add transition to escalated ttr

SVN:trunk[2520]
This commit is contained in:
Erwan Taloc
2012-12-05 14:57:45 +00:00
parent b6288aeb6b
commit 3b1c46d13f
3 changed files with 52 additions and 14 deletions
Download Patch File Download Diff File Expand all files Collapse all files

46
datamodels/2.x/itop-request-mgmt-itil/datamodel.itop-request-mgmt-itil.xml
View File

@@ -712,6 +712,11 @@
<target>assigned</target>
<actions/>
</transition>
<transition>
<stimulus>ev_timeout</stimulus>
<target>escalated_ttr</target>
<actions/>
</transition>
<transition>
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
@@ -804,7 +809,46 @@
<hidden/>
</attribute>
</flags>
<transitions/>
<transitions>
<transition>
<stimulus>ev_pending</stimulus>
<target>pending</target>
<actions>
<action>
<verb>SetLastPendingDate</verb>
</action>
</actions>
</transition>
<transition>
<stimulus>ev_resolve</stimulus>
<target>resolved</target>
<actions>
<action>
<verb>SetResolveDate</verb>
</action>
<action>
<verb>resolveChilds</verb>
</action>
</actions>
</transition>
<transition>
<stimulus>ev_reassign</stimulus>
<target>assigned</target>
<actions/>
</transition>
<transition>
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
<actions>
<action>
<verb>SetResolveDate</verb>
</action>
<action>
<verb>resolveChilds</verb>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="waiting_for_approval">
<flags>

14
datamodels/2.x/itop-request-mgmt-itil/en.dict.itop-request-mgmt-itil.php
View File

@@ -33,10 +33,10 @@ Dict::Add('EN US', 'English', 'English', array(
'Menu:UserRequest:Provider+' => 'Open request transfered to provider',
'Menu:UserRequest:Overview' => 'Overview',
'Menu:UserRequest:Overview+' => 'Overview',
'Menu:NewUserRequest' => 'New User Request',
'Menu:NewUserRequest+' => 'Create a new User Request ticket',
'Menu:SearchUserRequests' => 'Search for User Requests',
'Menu:SearchUserRequests+' => 'Search for User Request tickets',
'Menu:NewUserRequest' => 'New user request',
'Menu:NewUserRequest+' => 'Create a new user request ticket',
'Menu:SearchUserRequests' => 'Search for user requests',
'Menu:SearchUserRequests+' => 'Search for user request tickets',
'Menu:UserRequest:Shortcuts' => 'Shortcuts',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
@@ -45,10 +45,8 @@ Dict::Add('EN US', 'English', 'English', array(
'Menu:UserRequest:MySupportRequests+' => "My support calls",
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
'Menu:UserRequest:EscalatedRequests+' => 'Hot Requests',
'Menu:UserRequest:OpenRequests' => 'All Open Requests',
'Menu:UserRequest:OpenRequests+' => 'All Open Requests',
'Menu:UserRequest:OpenProblems' => 'All Open Problems',
'Menu:UserRequest:OpenProblems+' => 'All Open Problems',
'Menu:UserRequest:OpenRequests' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => 'All open requests',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',

6
datamodels/2.x/itop-request-mgmt-itil/fr.dict.itop-request-mgmt-itil.php
View File

@@ -220,10 +220,6 @@ Dict::Add('FR FR', 'French', 'Français', array(
Dict::Add('FR FR', 'French', 'Français', array(
'Menu:RequestManagement' => 'Gestion des demandes',
'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
'Menu:RequestManagementProvider+' => 'Gestion des demandes fournisseurs',
'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
'Menu:UserRequest:Provider+' => 'Demandes transférées à un fournisseur',
'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
@@ -234,7 +230,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:MyRequests+' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:MySupportRequests' => "Mes appels Support",
'Menu:UserRequest:MySupportRequests' => "Mes appels de support",
'Menu:UserRequest:MySupportRequests+' => "Les appels que j'ai passés",
'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade',