Romain Quetiez
f2738a79a0
User Portal:
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- Portal power users can see ALL the tickets of the current customer
- Reopen and Close are done in a separate dialog box where the user will input requested data
- On closed tickets, the user satisfaction and comments are displayed
SVN:trunk[2697]
2013-04-18 15:23:43 +00:00
Erwan Taloc
a3213bba43
Remove wrong dependency to service_id on parent_request_id
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SVN:trunk[2635]
2013-03-18 17:46:56 +00:00
Romain Quetiez
a965bbd39f
#626 Fixed missing translation in dictionaries (Tickets: "relations", and Contacts overview / count)
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SVN:trunk[2627]
2013-03-14 17:37:19 +00:00
Erwan Taloc
0f2815b202
change lable for simple ticket management module
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SVN:trunk[2573]
2012-12-13 15:24:59 +00:00
Romain Quetiez
b038bc3905
Cleanup in the setup manual instructions
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SVN:trunk[2557]
2012-12-11 10:19:28 +00:00
Denis Flaven
99240e997c
Update of the lifecycle images
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SVN:trunk[2551]
2012-12-07 12:06:16 +00:00
Erwan Taloc
04a037a91d
update Case for Request management menu
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SVN:trunk[2529]
2012-12-06 09:21:51 +00:00
Erwan Taloc
b6288aeb6b
update Case for request management menu
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add transition to escalated ttr
SVN:trunk[2519]
2012-12-05 14:57:14 +00:00
Erwan Taloc
2af564bc03
Update descriptions for each linkset
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Add Application solution tab for Virtual machines
SVN:trunk[2493]
2012-12-01 16:54:06 +00:00
Denis Flaven
8fa41e2fd0
Localization update:
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- German thanks to David Guembel
- Japanese thanks to Shoji Seki
- Spanish thanks to Miguel Turrubiates
SVN:trunk[2447]
2012-11-21 11:18:59 +00:00
Romain Quetiez
4d85ff60ab
Fixed #618 and #621
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+ renamed a few classes/enums/attributes to improve the classes naming consistency and ease the writing of OQLs
+ fixed errors in the profiles
SVN:trunk[2434]
2012-11-20 16:24:24 +00:00
Erwan Taloc
058787a366
Make Request Mgmt module visible for all
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Update translation for customer satisfaction
SVN:trunk[2428]
2012-11-12 18:09:35 +00:00
Erwan Taloc
4ac9f0654c
replace emergency by urgency for user portal variables
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SVN:trunk[2412]
2012-11-02 08:56:04 +00:00
Romain Quetiez
cd745f1df1
Dashboards - make sure that dashlet ids are unique within a given dashboard (not a cell), which can become uneasy when the dashlets are spread amongst several modules
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SVN:trunk[2401]
2012-10-29 12:56:40 +00:00
Erwan Taloc
050037acb2
set default order descending on ticket ref
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SVN:trunk[2387]
2012-10-26 13:24:39 +00:00
Erwan Taloc
d894ec0a9f
replace type Emergency by Urgency
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SVN:trunk[2381]
2012-10-26 13:09:47 +00:00
Denis Flaven
66e3554308
Split of the datamodel into 5 modules:
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- Core (as before, mandatory)
- Storage
- End-User devices
- Datacenter devices
- Virtualization
SVN:trunk[2352]
2012-10-25 10:22:41 +00:00
Romain Quetiez
d7e492b711
XML Datamodel: new format (version + zlists changed) - not compatible with 2.0 alpha!!!
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SVN:trunk[2342]
2012-10-24 13:54:02 +00:00
Denis Flaven
80ec842042
Slight (incomptaible!) modification to the dashboards format to support incremental changes through the XML.
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SVN:trunk[2336]
2012-10-24 08:04:17 +00:00
Romain Quetiez
721faa7e1e
Updated copyright (2012) and license (LGPL changed to AGPL)
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SVN:trunk[2333]
2012-10-23 21:41:36 +00:00
Denis Flaven
281a01fca5
Added more precomputed life cycle images
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SVN:trunk[2324]
2012-10-22 09:14:57 +00:00
Erwan Taloc
216bbd0ce1
Add edit mode for Linkset
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SVN:trunk[2320]
2012-10-21 08:40:50 +00:00
Erwan Taloc
e3a285e423
Remove obsolete attribute
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SVN:trunk[2316]
2012-10-21 08:00:55 +00:00
Denis Flaven
37f75428d2
Typos
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SVN:trunk[2315]
2012-10-20 20:26:29 +00:00
Romain Quetiez
a57aed9ffc
Portal adapted to datamodels 1.x, 2.x (simple tickets, or ITIL tickets)
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SVN:trunk[2299]
2012-10-19 13:07:35 +00:00
Erwan Taloc
da4419b848
remove SLA computation herited from ticket
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SVN:trunk[2294]
2012-10-19 09:15:43 +00:00
Erwan Taloc
96c62463d5
Initial load of data model 2.0
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SVN:trunk[2283]
2012-10-18 09:26:30 +00:00
