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- Adjusted user statisfaction enums, ticket priority enums (1 => high !) and fixed display lists in Service Management.

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SVN:trunk[841]
This commit is contained in:
Denis Flaven
2010-09-13 12:00:50 +00:00
parent 0a5baa85f4
commit d422d9a8cb
6 changed files with 139 additions and 57 deletions
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19
modules/itop-service-mgmt-1.0.0/data.sample.Service.xml
View File

@@ -2,16 +2,23 @@
<Set>
<Service alias="Service" id="1">
<org_id>2</org_id>
<name>HW Management</name>
<description>Hardware support and repair</description>
<type>IncidentManagement</type>
<name>Computers and peripherals</name>
<description>Ordering of new hardware (Desktop computer, laptop computer, monitor, mouse, keyboard...) and support in case of hardware failure.</description>
<type>RequestManagement</type>
<status>production</status>
</Service>
<Service alias="Service" id="2">
<org_id>2</org_id>
<name>NW Management</name>
<description>LAN and WAN support and troubleshooting</description>
<type>IncidentManagement</type>
<name>Telecom and connectivity</name>
<description>Ordering and configuration of new mobile phones, computer connectivity requests, cabling, etc...</description>
<type>RequestManagement</type>
<status>production</status>
</Service>
<Service alias="Service" id="3">
<org_id>2</org_id>
<name>Software</name>
<description>Management of computer software and applications. Installation, upgrade, troubleshooting and removal of software.</description>
<type>RequestManagement</type>
<status>production</status>
</Service>
</Set>

81
modules/itop-service-mgmt-1.0.0/data.sample.ServiceSubcategory.xml
View File

@@ -1,13 +1,88 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<ServiceSubcategory alias="ServiceSubcategory" id="1">
<name>Break</name>
<description></description>
<name>New desktop ordering</name>
<description>Order a new desktop computer, for a new employee or for replacing an old system.</description>
<service_id>1</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="2">
<name>New laptop ordering</name>
<description>Order a new laptop computer, for a new mobile employee or for replacing an old laptop.</description>
<service_id>1</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="3">
<name>New LCD monitor ordering</name>
<description>Order a new LCD monitor, for a new employee or for replacing an old monitor.</description>
<service_id>1</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="4">
<name>New peripheral</name>
<description>Order a peripheral: keyboard, mouse, personal printer...</description>
<service_id>1</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="5">
<name>Repair</name>
<description>Ask for assistance about a hardware failure.</description>
<service_id>1</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="6">
<name>Troubleshooting</name>
<description></description>
<description>Ask for help troubleshooting a hardware issue.</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="7">
<name>New mobile phone ordering</name>
<description>Order a new mobile phone, for a new employee or for replacing a broken phone.</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="8">
<name>Mobile phone/SIM locking</name>
<description>Request for locking the SIM when a mobile phone has been lost or stolen.</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="9">
<name>Mobile phone/SIM unlocking</name>
<description>Request for unlocking the SIM of your mobile phone.</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="10">
<name>New IP address</name>
<description>Request a new IP address for a fixed system (Desktop computer or server)</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="11">
<name>New DNS name</name>
<description>Request a new DNS name for a fixed system (Desktop computer or server).</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="12">
<name>Network Troubleshooting</name>
<description>Ask for help troubleshooting a network related issue.</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="13">
<name>Software Installation / Upgrade</name>
<description>Ask for installing or upgrading software on a computer.</description>
<service_id>3</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="14">
<name>Software removal</name>
<description>Ask for removing software from your computer.</description>
<service_id>3</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="15">
<name>Windows installation/ / Upgrade</name>
<description>Ask for installing or upgrading Windows on a computer.</description>
<service_id>3</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="16">
<name>Troubleshooting</name>
<description>Ask for assistance about a software related issue.</description>
<service_id>3</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="17">
<name>Microsoft Office Support</name>
<description>Request assistance about MS Office software: Word, Excel, PowerPoint, Outlook, SharePoint.</description>
<service_id>3</service_id>
</ServiceSubcategory>
</Set>

14
modules/itop-service-mgmt-1.0.0/model.itop-service-mgmt.php
View File

@@ -59,7 +59,7 @@ abstract class Contract extends cmdbAbstractObject
MetaModel::Init_SetZListItems('details', array('name', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency', 'contact_list', 'document_list', 'ci_list'));
MetaModel::Init_SetZListItems('advanced_search', array('name', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency'));
MetaModel::Init_SetZListItems('standard_search', array('name', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency'));
MetaModel::Init_SetZListItems('list', array('name', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency'));
MetaModel::Init_SetZListItems('list', array('description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency'));
}
}
class ProviderContract extends Contract
@@ -90,7 +90,7 @@ class ProviderContract extends Contract
MetaModel::Init_SetZListItems('details', array('name', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency', 'contact_list', 'document_list', 'ci_list', 'provider_id', 'sla', 'coverage'));
MetaModel::Init_SetZListItems('advanced_search', array('name', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency', 'provider_id', 'sla', 'coverage'));
MetaModel::Init_SetZListItems('standard_search', array('name', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency', 'provider_id', 'sla', 'coverage'));
MetaModel::Init_SetZListItems('list', array('name', 'start_date', 'end_date', 'provider_id', 'sla', 'coverage'));
MetaModel::Init_SetZListItems('list', array('start_date', 'end_date', 'provider_id', 'sla', 'coverage'));
}
}
class CustomerContract extends Contract
@@ -125,7 +125,7 @@ class CustomerContract extends Contract
MetaModel::Init_SetZListItems('details', array('name', 'org_id', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency', 'contact_list', 'document_list', 'ci_list', 'provider_list','provider_id', 'support_team_id', 'sla_list'));
MetaModel::Init_SetZListItems('advanced_search', array('name', 'description', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency', 'org_id', 'support_team_id'));
MetaModel::Init_SetZListItems('standard_search', array('name', 'description', 'org_id', 'start_date', 'end_date', 'cost', 'cost_currency', 'cost_unit', 'billing_frequency', 'provider_id', 'support_team_id'));
MetaModel::Init_SetZListItems('list', array('name', 'org_id', 'start_date', 'end_date', 'provider_id', 'support_team_id'));
MetaModel::Init_SetZListItems('list', array('org_id', 'start_date', 'end_date', 'provider_id', 'support_team_id'));
}
}
class lnkCustomerContractToProviderContract extends cmdbAbstractObject
@@ -326,7 +326,7 @@ class Service extends cmdbAbstractObject
MetaModel::Init_SetZListItems('details', array('name', 'description', 'org_id', 'type', 'status', 'subcategory_list', 'sla_list', 'document_list', 'contact_list'));
MetaModel::Init_SetZListItems('advanced_search', array('name', 'description', 'org_id', 'type', 'status'));
MetaModel::Init_SetZListItems('standard_search', array('name', 'description', 'org_id', 'type', 'status'));
MetaModel::Init_SetZListItems('list', array('name', 'description', 'org_id', 'type', 'status'));
MetaModel::Init_SetZListItems('list', array('description', 'org_id', 'type', 'status'));
}
@@ -371,7 +371,7 @@ class ServiceSubcategory extends cmdbAbstractObject
MetaModel::Init_SetZListItems('details', array('name', 'description', 'service_id'));
MetaModel::Init_SetZListItems('advanced_search', array('name', 'description', 'service_id'));
MetaModel::Init_SetZListItems('standard_search', array('name', 'description', 'service_id'));
MetaModel::Init_SetZListItems('list', array('name', 'description', 'service_id'));
MetaModel::Init_SetZListItems('list', array('description', 'service_id'));
}
}
class SLA extends cmdbAbstractObject
@@ -402,7 +402,7 @@ class SLA extends cmdbAbstractObject
MetaModel::Init_SetZListItems('details', array('name', 'service_id', 'slt_list'));
MetaModel::Init_SetZListItems('advanced_search', array('name', 'service_id'));
MetaModel::Init_SetZListItems('standard_search', array('name', 'service_id'));
MetaModel::Init_SetZListItems('list', array('name', 'service_id'));
MetaModel::Init_SetZListItems('list', array('service_id'));
}
}
class SLT extends cmdbAbstractObject
@@ -435,7 +435,7 @@ class SLT extends cmdbAbstractObject
MetaModel::Init_SetZListItems('details', array('name', 'metric', 'ticket_priority', 'value', 'value_unit', 'sla_list'));
MetaModel::Init_SetZListItems('advanced_search', array('name', 'metric', 'ticket_priority', 'value', 'value_unit'));
MetaModel::Init_SetZListItems('standard_search', array('name', 'metric', 'ticket_priority', 'value', 'value_unit'));
MetaModel::Init_SetZListItems('list', array('name', 'metric', 'ticket_priority', 'value', 'value_unit'));
MetaModel::Init_SetZListItems('list', array('metric', 'ticket_priority', 'value', 'value_unit'));
}
}
class lnkSLTToSLA extends cmdbAbstractObject

28
modules/itop-tickets-1.0.0/en.dict.itop-tickets.php
View File

@@ -171,27 +171,27 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:ResponseTicket/Attribute:product+' => '',
'Class:ResponseTicket/Attribute:impact' => 'Impact',
'Class:ResponseTicket/Attribute:impact+' => '',
'Class:ResponseTicket/Attribute:impact/Value:1' => 'A person',
'Class:ResponseTicket/Attribute:impact/Value:1' => 'A department',
'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service',
'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
'Class:ResponseTicket/Attribute:impact/Value:3' => 'A department',
'Class:ResponseTicket/Attribute:impact/Value:3' => 'A person',
'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
'Class:ResponseTicket/Attribute:urgency+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'Low',
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'High',
'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium',
'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:3' => 'High',
'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Low',
'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
'Class:ResponseTicket/Attribute:priority' => 'Priority',
'Class:ResponseTicket/Attribute:priority+' => '',
'Class:ResponseTicket/Attribute:priority/Value:1' => 'Low',
'Class:ResponseTicket/Attribute:priority/Value:1' => 'High',
'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium',
'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
'Class:ResponseTicket/Attribute:priority/Value:3' => 'High',
'Class:ResponseTicket/Attribute:priority/Value:3' => 'Low',
'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup',
'Class:ResponseTicket/Attribute:workgroup_id+' => '',
@@ -239,14 +239,14 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:ResponseTicket/Attribute:solution+' => '',
'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction',
'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Bad',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Bad',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Average',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Average',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Good',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Good',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Good',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Good',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
'Class:ResponseTicket/Attribute:user_commment' => 'User comment',
'Class:ResponseTicket/Attribute:user_commment+' => '',
'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign',

26
modules/itop-tickets-1.0.0/es_cr.dict.itop-tickets.php
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@@ -1,4 +1,4 @@
<?php
<?php
// Copyright (C) 2010 Combodo SARL
//
// This program is free software; you can redistribute it and/or modify
@@ -155,29 +155,29 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
'Class:ResponseTicket/Attribute:product+' => '',
'Class:ResponseTicket/Attribute:impact' => 'Impacto',
'Class:ResponseTicket/Attribute:impact+' => '',
'Class:ResponseTicket/Attribute:impact/Value:1' => 'Una Persona',
'Class:ResponseTicket/Attribute:impact/Value:1' => 'Un Departamento',
'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
'Class:ResponseTicket/Attribute:impact/Value:2' => 'Un Servicio',
'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
'Class:ResponseTicket/Attribute:impact/Value:3' => 'Un Departamento',
'Class:ResponseTicket/Attribute:impact/Value:3' => 'Una Persona',
'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
'Class:ResponseTicket/Attribute:impact/Value:4' => 'Una División',
'Class:ResponseTicket/Attribute:impact/Value:4+' => '',
//'Class:ResponseTicket/Attribute:impact/Value:4' => 'Una División',
//'Class:ResponseTicket/Attribute:impact/Value:4+' => '',
'Class:ResponseTicket/Attribute:urgency' => 'Urgencia',
'Class:ResponseTicket/Attribute:urgency+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'Bajo',
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'Alto',
'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medio',
'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Alto',
'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Bajo',
'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
'Class:ResponseTicket/Attribute:priority' => 'Priority',
'Class:ResponseTicket/Attribute:priority+' => '',
'Class:ResponseTicket/Attribute:priority/Value:1' => 'Bajo',
'Class:ResponseTicket/Attribute:priority/Value:1' => 'Alto',
'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medio',
'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
'Class:ResponseTicket/Attribute:priority/Value:3' => 'Alto',
'Class:ResponseTicket/Attribute:priority/Value:3' => 'Bajo',
'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
'Class:ResponseTicket/Attribute:workgroup_id' => 'Grupo de Trabajo',
'Class:ResponseTicket/Attribute:workgroup_id+' => 'Identificación de Grupo de Trabajo',
@@ -215,13 +215,13 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
'Class:ResponseTicket/Attribute:solution+' => '',
'Class:ResponseTicket/Attribute:user_satisfaction' => 'Satisfacción del Usuario',
'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => '1',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Muy Satisfecho',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => '1',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => '2',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Bastante Satisfecho',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => '2',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => '3',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Poco Descontento',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => '3',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => '4',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Muy Descontento',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => '4',
'Class:ResponseTicket/Attribute:user_commment' => 'Comentario del Usuario',
'Class:ResponseTicket/Attribute:user_commment+' => '',

28
modules/itop-tickets-1.0.0/fr.dict.itop-tickets.php
View File

@@ -154,27 +154,27 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:ResponseTicket/Attribute:product+' => '',
'Class:ResponseTicket/Attribute:impact' => 'Impact',
'Class:ResponseTicket/Attribute:impact+' => '',
'Class:ResponseTicket/Attribute:impact/Value:1' => 'Une personne',
'Class:ResponseTicket/Attribute:impact/Value:1' => 'Un département',
'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
'Class:ResponseTicket/Attribute:impact/Value:2' => 'Un service',
'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
'Class:ResponseTicket/Attribute:impact/Value:3' => 'Un département',
'Class:ResponseTicket/Attribute:impact/Value:3' => 'Une personne',
'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
'Class:ResponseTicket/Attribute:urgency' => 'Urgence',
'Class:ResponseTicket/Attribute:urgency+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'Basse',
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'Haute',
'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Moyenne',
'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Haute',
'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Basse',
'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
'Class:ResponseTicket/Attribute:priority' => 'Priorité',
'Class:ResponseTicket/Attribute:priority+' => '',
'Class:ResponseTicket/Attribute:priority/Value:1' => 'Basse',
'Class:ResponseTicket/Attribute:priority/Value:1' => 'Haute',
'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
'Class:ResponseTicket/Attribute:priority/Value:2' => 'Moyenne',
'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
'Class:ResponseTicket/Attribute:priority/Value:3' => 'Haute',
'Class:ResponseTicket/Attribute:priority/Value:3' => 'Basse',
'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
'Class:ResponseTicket/Attribute:workgroup_id' => 'Groupe de travail',
'Class:ResponseTicket/Attribute:workgroup_id+' => '',
@@ -214,14 +214,14 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:ResponseTicket/Attribute:solution+' => '',
'Class:ResponseTicket/Attribute:user_satisfaction' => 'Satisfaction utilisateur',
'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => '1',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => '1',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => '2',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => '2',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => '3',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => '3',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => '4',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => '4',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Très satisfait',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Très satisfait',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Plutôt satisfait',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Plutôt satisfait',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Plutôt mécontent',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Plutôt mécontent',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Très mécontent',
'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Très mécontent',
'Class:ResponseTicket/Attribute:user_commment' => 'Commentaire utilisateur',
'Class:ResponseTicket/Attribute:user_commment+' => '',
'Class:ResponseTicket/Stimulus:ev_assign' => 'Assigner',