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N°6381 - Add capital letter on enum values so rank by label works

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vdumas
2023-06-09 11:47:55 +02:00
parent 2041a6ad3f
commit c04c7e06ea
9 changed files with 411 additions and 411 deletions
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122
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
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@@ -23,9 +23,9 @@
Dict::Add('EN US', 'English', 'English', array(
'Menu:IncidentManagement' => 'Incident Management',
'Menu:IncidentManagement+' => 'Incident Management',
'Menu:IncidentManagement+' => '',
'Menu:Incident:Overview' => 'Overview',
'Menu:Incident:Overview+' => 'Overview',
'Menu:Incident:Overview+' => '',
'Menu:NewIncident' => 'New incident',
'Menu:NewIncident+' => 'Create a new incident ticket',
'Menu:SearchIncidents' => 'Search for incidents',
@@ -35,9 +35,9 @@ Dict::Add('EN US', 'English', 'English', array(
'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
'Menu:Incident:EscalatedIncidents+' => 'Escalated incidents',
'Menu:Incident:EscalatedIncidents+' => '',
'Menu:Incident:OpenIncidents' => 'All open incidents',
'Menu:Incident:OpenIncidents+' => 'All open incidents',
'Menu:Incident:OpenIncidents+' => '',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
@@ -82,7 +82,7 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Incident/Attribute:status/Value:closed' => 'Closed',
'Class:Incident/Attribute:status/Value:closed+' => '',
'Class:Incident/Attribute:impact' => 'Impact',
'Class:Incident/Attribute:impact+' => '',
'Class:Incident/Attribute:impact+' => 'Impact is the severity of the incident, how many end users are affected',
'Class:Incident/Attribute:impact/Value:1' => 'A department',
'Class:Incident/Attribute:impact/Value:1+' => '',
'Class:Incident/Attribute:impact/Value:2' => 'A service',
@@ -90,39 +90,39 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Incident/Attribute:impact/Value:3' => 'A person',
'Class:Incident/Attribute:impact/Value:3+' => '',
'Class:Incident/Attribute:priority' => 'Priority',
'Class:Incident/Attribute:priority+' => '',
'Class:Incident/Attribute:priority/Value:1' => 'critical',
'Class:Incident/Attribute:priority/Value:1+' => 'critical',
'Class:Incident/Attribute:priority/Value:2' => 'high',
'Class:Incident/Attribute:priority/Value:2+' => 'high',
'Class:Incident/Attribute:priority/Value:3' => 'medium',
'Class:Incident/Attribute:priority/Value:3+' => 'medium',
'Class:Incident/Attribute:priority/Value:4' => 'low',
'Class:Incident/Attribute:priority/Value:4+' => 'low',
'Class:Incident/Attribute:priority+' => 'Order in which tickets need to be handled',
'Class:Incident/Attribute:priority/Value:1' => 'Critical',
'Class:Incident/Attribute:priority/Value:1+' => '',
'Class:Incident/Attribute:priority/Value:2' => 'High',
'Class:Incident/Attribute:priority/Value:2+' => '',
'Class:Incident/Attribute:priority/Value:3' => 'Medium',
'Class:Incident/Attribute:priority/Value:3+' => '',
'Class:Incident/Attribute:priority/Value:4' => 'Low',
'Class:Incident/Attribute:priority/Value:4+' => '',
'Class:Incident/Attribute:urgency' => 'Urgency',
'Class:Incident/Attribute:urgency+' => '',
'Class:Incident/Attribute:urgency/Value:1' => 'critical',
'Class:Incident/Attribute:urgency/Value:1+' => 'critical',
'Class:Incident/Attribute:urgency/Value:2' => 'high',
'Class:Incident/Attribute:urgency/Value:2+' => 'high',
'Class:Incident/Attribute:urgency/Value:3' => 'medium',
'Class:Incident/Attribute:urgency/Value:3+' => 'medium',
'Class:Incident/Attribute:urgency/Value:4' => 'low',
'Class:Incident/Attribute:urgency/Value:4+' => 'low',
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved',
'Class:Incident/Attribute:urgency/Value:1' => 'Critical',
'Class:Incident/Attribute:urgency/Value:1+' => '',
'Class:Incident/Attribute:urgency/Value:2' => 'High',
'Class:Incident/Attribute:urgency/Value:2+' => '',
'Class:Incident/Attribute:urgency/Value:3' => 'Medium',
'Class:Incident/Attribute:urgency/Value:3+' => '',
'Class:Incident/Attribute:urgency/Value:4' => 'Low',
'Class:Incident/Attribute:urgency/Value:4+' => '',
'Class:Incident/Attribute:origin' => 'Origin',
'Class:Incident/Attribute:origin+' => '',
'Class:Incident/Attribute:origin/Value:in_person' => 'in-person',
'Class:Incident/Attribute:origin/Value:in_person+' => '',
'Class:Incident/Attribute:origin/Value:chat' => 'chat',
'Class:Incident/Attribute:origin/Value:chat+' => '',
'Class:Incident/Attribute:origin/Value:mail' => 'email',
'Class:Incident/Attribute:origin/Value:mail+' => 'email',
'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
'Class:Incident/Attribute:origin/Value:monitoring+' => 'monitoring',
'Class:Incident/Attribute:origin/Value:phone' => 'phone',
'Class:Incident/Attribute:origin/Value:phone+' => 'phone',
'Class:Incident/Attribute:origin/Value:portal' => 'portal',
'Class:Incident/Attribute:origin/Value:portal+' => 'portal',
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation',
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person',
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion',
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ',
'Class:Incident/Attribute:origin/Value:mail' => 'Email',
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident created on an email reception',
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident created on a monitoring alert',
'Class:Incident/Attribute:origin/Value:phone' => 'Phone',
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident created following a phone call',
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident created on the user portal',
'Class:Incident/Attribute:service_id' => 'Service',
'Class:Incident/Attribute:service_id+' => '',
'Class:Incident/Attribute:service_name' => 'Service name',
@@ -134,9 +134,9 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
'Class:Incident/Attribute:escalation_flag+' => '',
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No',
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Yes',
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
'Class:Incident/Attribute:escalation_reason' => 'Hot reason',
'Class:Incident/Attribute:escalation_reason+' => '',
'Class:Incident/Attribute:assignment_date' => 'Assignment date',
@@ -147,10 +147,10 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Incident/Attribute:last_pending_date+' => '',
'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending',
'Class:Incident/Attribute:cumulatedpending+' => '',
'Class:Incident/Attribute:tto' => 'tto',
'Class:Incident/Attribute:tto+' => '',
'Class:Incident/Attribute:ttr' => 'ttr',
'Class:Incident/Attribute:ttr+' => '',
'Class:Incident/Attribute:tto' => 'TTO',
'Class:Incident/Attribute:tto+' => 'Time To Own',
'Class:Incident/Attribute:ttr' => 'TTR',
'Class:Incident/Attribute:ttr+' => 'Time To Resolve',
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline',
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed',
@@ -166,21 +166,21 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Incident/Attribute:time_spent' => 'Resolution delay',
'Class:Incident/Attribute:time_spent+' => '',
'Class:Incident/Attribute:resolution_code' => 'Resolution code',
'Class:Incident/Attribute:resolution_code+' => '',
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistance',
'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistance',
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'bug fixed',
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed',
'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'hardware repair',
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair',
'Class:Incident/Attribute:resolution_code/Value:other' => 'other',
'Class:Incident/Attribute:resolution_code/Value:other+' => 'other',
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'software patch',
'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'software patch',
'Class:Incident/Attribute:resolution_code/Value:system update' => 'system update',
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'system update',
'Class:Incident/Attribute:resolution_code/Value:training' => 'training',
'Class:Incident/Attribute:resolution_code/Value:training+' => 'training',
'Class:Incident/Attribute:resolution_code+' => 'What was done to resolve the incident?',
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance',
'Class:Incident/Attribute:resolution_code/Value:assistance+' => '',
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed',
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => '',
'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair',
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => '',
'Class:Incident/Attribute:resolution_code/Value:other' => 'Other',
'Class:Incident/Attribute:resolution_code/Value:other+' => '',
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'Software patch',
'Class:Incident/Attribute:resolution_code/Value:software patch+' => '',
'Class:Incident/Attribute:resolution_code/Value:system update' => 'System update',
'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
'Class:Incident/Attribute:resolution_code/Value:training' => 'Training',
'Class:Incident/Attribute:resolution_code/Value:training+' => '',
'Class:Incident/Attribute:solution' => 'Solution',
'Class:Incident/Attribute:solution+' => '',
'Class:Incident/Attribute:pending_reason' => 'Pending reason',
@@ -206,13 +206,13 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Incident/Attribute:user_satisfaction' => 'User satisfaction',
'Class:Incident/Attribute:user_satisfaction+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
'Class:Incident/Attribute:user_satisfaction/Value:1+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
'Class:Incident/Attribute:user_satisfaction/Value:2+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
'Class:Incident/Attribute:user_comment' => 'User comment',
'Class:Incident/Attribute:user_comment+' => '',
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',

112
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
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@@ -24,9 +24,9 @@
//
Dict::Add('FR FR', 'French', 'Français', array(
'Menu:IncidentManagement' => 'Gestion des incidents',
'Menu:IncidentManagement+' => 'Gestion des incidents',
'Menu:IncidentManagement+' => '',
'Menu:Incident:Overview' => 'Vue d\'ensemble',
'Menu:Incident:Overview+' => 'Vue d\'ensemble',
'Menu:Incident:Overview+' => '',
'Menu:NewIncident' => 'Nouvel incident',
'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
'Menu:SearchIncidents' => 'Rechercher des incidents',
@@ -83,7 +83,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Incident/Attribute:status/Value:closed' => 'Fermé',
'Class:Incident/Attribute:status/Value:closed+' => '',
'Class:Incident/Attribute:impact' => 'Impact',
'Class:Incident/Attribute:impact+' => '',
'Class:Incident/Attribute:impact+' => 'Impact indique la séverité de l\'incident, souvent estimé par le nombre de personnes impactées',
'Class:Incident/Attribute:impact/Value:1' => 'Un département',
'Class:Incident/Attribute:impact/Value:1+' => '',
'Class:Incident/Attribute:impact/Value:2' => 'Un service',
@@ -91,39 +91,39 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Incident/Attribute:impact/Value:3' => 'Une personne',
'Class:Incident/Attribute:impact/Value:3+' => '',
'Class:Incident/Attribute:priority' => 'Priorité',
'Class:Incident/Attribute:priority+' => '',
'Class:Incident/Attribute:priority/Value:1' => 'critique',
'Class:Incident/Attribute:priority/Value:1+' => 'critique',
'Class:Incident/Attribute:priority/Value:2' => 'haute',
'Class:Incident/Attribute:priority/Value:2+' => 'haute',
'Class:Incident/Attribute:priority/Value:3' => 'moyenne',
'Class:Incident/Attribute:priority/Value:3+' => 'moyenne',
'Class:Incident/Attribute:priority/Value:4' => 'basse',
'Class:Incident/Attribute:priority/Value:4+' => 'basse',
'Class:Incident/Attribute:priority+' => 'Ordre dans lequel les incidents doivent être traitées',
'Class:Incident/Attribute:priority/Value:1' => 'Critique',
'Class:Incident/Attribute:priority/Value:1+' => '',
'Class:Incident/Attribute:priority/Value:2' => 'Haute',
'Class:Incident/Attribute:priority/Value:2+' => '',
'Class:Incident/Attribute:priority/Value:3' => 'Moyenne',
'Class:Incident/Attribute:priority/Value:3+' => '',
'Class:Incident/Attribute:priority/Value:4' => 'Basse',
'Class:Incident/Attribute:priority/Value:4+' => '',
'Class:Incident/Attribute:urgency' => 'Urgence',
'Class:Incident/Attribute:urgency+' => '',
'Class:Incident/Attribute:urgency/Value:1' => 'critique',
'Class:Incident/Attribute:urgency/Value:1+' => 'critique',
'Class:Incident/Attribute:urgency/Value:2' => 'haute',
'Class:Incident/Attribute:urgency/Value:2+' => 'haute',
'Class:Incident/Attribute:urgency/Value:3' => 'moyenne',
'Class:Incident/Attribute:urgency/Value:3+' => 'moyenne',
'Class:Incident/Attribute:urgency/Value:4' => 'basse',
'Class:Incident/Attribute:urgency/Value:4+' => 'basse',
'Class:Incident/Attribute:urgency+' => 'Avec quelle célérité l\'incident doit être traitée',
'Class:Incident/Attribute:urgency/Value:1' => 'Critique',
'Class:Incident/Attribute:urgency/Value:1+' => '',
'Class:Incident/Attribute:urgency/Value:2' => 'Haute',
'Class:Incident/Attribute:urgency/Value:2+' => '',
'Class:Incident/Attribute:urgency/Value:3' => 'Moyenne',
'Class:Incident/Attribute:urgency/Value:3+' => '',
'Class:Incident/Attribute:urgency/Value:4' => 'Basse',
'Class:Incident/Attribute:urgency/Value:4+' => '',
'Class:Incident/Attribute:origin' => 'Origine',
'Class:Incident/Attribute:origin+' => '',
'Class:Incident/Attribute:origin/Value:in_person' => 'en personne',
'Class:Incident/Attribute:origin/Value:in_person+' => '',
'Class:Incident/Attribute:origin/Value:chat' => 'chat',
'Class:Incident/Attribute:origin/Value:chat+' => '',
'Class:Incident/Attribute:origin/Value:mail' => 'email',
'Class:Incident/Attribute:origin/Value:mail+' => 'email',
'Class:Incident/Attribute:origin/Value:monitoring' => 'supervision',
'Class:Incident/Attribute:origin/Value:monitoring+' => 'supervision',
'Class:Incident/Attribute:origin/Value:phone' => 'téléphone',
'Class:Incident/Attribute:origin/Value:phone+' => 'téléphone',
'Class:Incident/Attribute:origin/Value:portal' => 'portail',
'Class:Incident/Attribute:origin/Value:portal+' => 'portail',
'Class:Incident/Attribute:origin+' => 'Canal par lequel l\'incident est arrivée',
'Class:Incident/Attribute:origin/Value:in_person' => 'En personne',
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident créé suite à une discussion en face à face',
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident créé suite à une discussion sur un chat',
'Class:Incident/Attribute:origin/Value:mail' => 'Email',
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident créé suite à la réception d\'un email',
'Class:Incident/Attribute:origin/Value:monitoring' => 'Supervision',
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident créé suite à une alerte d\'un systéme de supervision',
'Class:Incident/Attribute:origin/Value:phone' => 'Téléphone',
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident créé suite à un appel téléphonique',
'Class:Incident/Attribute:origin/Value:portal' => 'Portail',
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident créé via un portail utilisateur',
'Class:Incident/Attribute:service_id' => 'Service',
'Class:Incident/Attribute:service_id+' => '',
'Class:Incident/Attribute:service_name' => 'Nom du service',
@@ -135,9 +135,9 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
'Class:Incident/Attribute:escalation_flag+' => '',
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Non',
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Oui',
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
'Class:Incident/Attribute:escalation_reason' => 'Raison de surveillance',
'Class:Incident/Attribute:escalation_reason+' => '',
'Class:Incident/Attribute:assignment_date' => 'Date d\'assignation',
@@ -149,9 +149,9 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Incident/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
'Class:Incident/Attribute:cumulatedpending+' => '',
'Class:Incident/Attribute:tto' => 'TTO',
'Class:Incident/Attribute:tto+' => '',
'Class:Incident/Attribute:tto+' => 'Delai garanti d\'assignation',
'Class:Incident/Attribute:ttr' => 'TTR',
'Class:Incident/Attribute:ttr+' => '',
'Class:Incident/Attribute:ttr+' => 'Délai garanti de résolution',
'Class:Incident/Attribute:tto_escalation_deadline' => 'Echéance TTO',
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
@@ -167,21 +167,21 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Incident/Attribute:time_spent' => 'Délai de résolution',
'Class:Incident/Attribute:time_spent+' => '',
'Class:Incident/Attribute:resolution_code' => 'Code de résolution',
'Class:Incident/Attribute:resolution_code+' => '',
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistance',
'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistance',
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bog',
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'Résolution de bog',
'Class:Incident/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre l\'incident ?',
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance',
'Class:Incident/Attribute:resolution_code/Value:assistance+' => '',
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bug',
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => '',
'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'Réparation matériel',
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'Réparation matériel',
'Class:Incident/Attribute:resolution_code/Value:other' => 'autre',
'Class:Incident/Attribute:resolution_code/Value:other+' => 'autre',
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'patch logiciel',
'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'patch logiciel',
'Class:Incident/Attribute:resolution_code/Value:system update' => 'mise à jour système',
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'mise à jour système',
'Class:Incident/Attribute:resolution_code/Value:training' => 'formation',
'Class:Incident/Attribute:resolution_code/Value:training+' => 'formation',
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => '',
'Class:Incident/Attribute:resolution_code/Value:other' => 'Autre',
'Class:Incident/Attribute:resolution_code/Value:other+' => '',
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'Patch logiciel',
'Class:Incident/Attribute:resolution_code/Value:software patch+' => '',
'Class:Incident/Attribute:resolution_code/Value:system update' => 'Mise à jour système',
'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
'Class:Incident/Attribute:resolution_code/Value:training' => 'Formation',
'Class:Incident/Attribute:resolution_code/Value:training+' => '',
'Class:Incident/Attribute:solution' => 'Solution',
'Class:Incident/Attribute:solution+' => '',
'Class:Incident/Attribute:pending_reason' => 'Raison de suspension',
@@ -207,13 +207,13 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Incident/Attribute:user_satisfaction' => 'Satisfaction client',
'Class:Incident/Attribute:user_satisfaction+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Très satisfait',
'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Très satisfait',
'Class:Incident/Attribute:user_satisfaction/Value:1+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Plutôt satisfait',
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Plutôt satisfait',
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 't',
'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Plutôt mécontent',
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Plutôt mécontent',
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Très mécontent',
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Très mécontent',
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
'Class:Incident/Attribute:user_comment' => 'Commentaire client',
'Class:Incident/Attribute:user_comment+' => '',
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Nom usuel de l\'incident parent',

10
datamodels/2.x/itop-portal/dictionaries/fr.dict.itop-portal.php
View File

@@ -31,11 +31,11 @@ Dict::Add('FR FR', 'French', 'Français', array(
'portal:itop-portal' => 'Portail standard', // This is the portal name that will be displayed in portal dispatcher (eg. URL in menus)
'Page:DefaultTitle' => '%1$s - Portail utilisateur',
'Brick:Portal:UserProfile:Title' => 'Mon profil',
'Brick:Portal:NewRequest:Title' => 'Nouvelle requête',
'Brick:Portal:NewRequest:Title+' => '<p>Besoin d\'assistance&nbsp;?</p><p>Choisissez un service (assistance ou dépannage) et soumettez votre requête à nos équipes de support.</p>',
'Brick:Portal:OngoingRequests:Title' => 'Requêtes en cours',
'Brick:Portal:OngoingRequests:Title+' => '<p>Suivez vos requêtes en cours.</p><p>Consultez l\'avancement, ajoutez des commentaires ou des pièces jointes, validez la solution.</p>',
'Brick:Portal:NewRequest:Title' => 'Nouvelle demande',
'Brick:Portal:NewRequest:Title+' => '<p>Besoin d\'assistance&nbsp;?</p><p>Choisissez un service (assistance ou dépannage) et soumettez votre demande à nos équipes de support.</p>',
'Brick:Portal:OngoingRequests:Title' => 'Demandes en cours',
'Brick:Portal:OngoingRequests:Title+' => '<p>Suivez vos demandes en cours.</p><p>Consultez l\'avancement, ajoutez des commentaires ou des pièces jointes, validez la solution.</p>',
'Brick:Portal:OngoingRequests:Tab:OnGoing' => 'Ouvertes',
'Brick:Portal:OngoingRequests:Tab:Resolved' => 'Résolues',
'Brick:Portal:ClosedRequests:Title' => 'Requêtes fermées',
'Brick:Portal:ClosedRequests:Title' => 'Demandes fermées',
));

30
datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php
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@@ -99,7 +99,7 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Problem/Attribute:product' => 'Product',
'Class:Problem/Attribute:product+' => '',
'Class:Problem/Attribute:impact' => 'Impact',
'Class:Problem/Attribute:impact+' => '',
'Class:Problem/Attribute:impact+' => 'Impact is the severity of the problem, how many end users are affected',
'Class:Problem/Attribute:impact/Value:1' => 'A Department',
'Class:Problem/Attribute:impact/Value:1+' => '',
'Class:Problem/Attribute:impact/Value:2' => 'A Service',
@@ -107,25 +107,25 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:Problem/Attribute:impact/Value:3' => 'A person',
'Class:Problem/Attribute:impact/Value:3+' => '',
'Class:Problem/Attribute:urgency' => 'Urgency',
'Class:Problem/Attribute:urgency+' => '',
'Class:Problem/Attribute:urgency/Value:1' => 'critical',
'Class:Problem/Attribute:urgency/Value:1+' => 'critical',
'Class:Problem/Attribute:urgency/Value:2' => 'high',
'Class:Problem/Attribute:urgency/Value:2+' => 'high',
'Class:Problem/Attribute:urgency/Value:3' => 'medium',
'Class:Problem/Attribute:urgency/Value:3+' => 'medium',
'Class:Problem/Attribute:urgency/Value:4' => 'low',
'Class:Problem/Attribute:urgency/Value:4+' => 'low',
'Class:Problem/Attribute:urgency+' => 'How quickly the problem needs to be resolved',
'Class:Problem/Attribute:urgency/Value:1' => 'Critical',
'Class:Problem/Attribute:urgency/Value:1+' => '',
'Class:Problem/Attribute:urgency/Value:2' => 'High',
'Class:Problem/Attribute:urgency/Value:2+' => '',
'Class:Problem/Attribute:urgency/Value:3' => 'Medium',
'Class:Problem/Attribute:urgency/Value:3+' => '',
'Class:Problem/Attribute:urgency/Value:4' => 'Low',
'Class:Problem/Attribute:urgency/Value:4+' => '',
'Class:Problem/Attribute:priority' => 'Priority',
'Class:Problem/Attribute:priority+' => '',
'Class:Problem/Attribute:priority+' => 'Order in which problems need to be handled',
'Class:Problem/Attribute:priority/Value:1' => 'Critical',
'Class:Problem/Attribute:priority/Value:1+' => 'Critical',
'Class:Problem/Attribute:priority/Value:1+' => '',
'Class:Problem/Attribute:priority/Value:2' => 'High',
'Class:Problem/Attribute:priority/Value:2+' => 'High',
'Class:Problem/Attribute:priority/Value:2+' => '',
'Class:Problem/Attribute:priority/Value:3' => 'Medium',
'Class:Problem/Attribute:priority/Value:3+' => 'Medium',
'Class:Problem/Attribute:priority/Value:3+' => '',
'Class:Problem/Attribute:priority/Value:4' => 'Low',
'Class:Problem/Attribute:priority/Value:4+' => 'Low',
'Class:Problem/Attribute:priority/Value:4+' => '',
'Class:Problem/Attribute:related_change_id' => 'Related Change',
'Class:Problem/Attribute:related_change_id+' => '',
'Class:Problem/Attribute:related_change_ref' => 'Related Change ref',

52
datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php
View File

@@ -24,24 +24,24 @@
//
Dict::Add('FR FR', 'French', 'Français', array(
'Menu:ProblemManagement' => 'Gestion des problèmes',
'Menu:ProblemManagement+' => 'Gestion des problèmes',
'Menu:ProblemManagement+' => '',
'Menu:Problem:Overview' => 'Vue d\'ensemble',
'Menu:Problem:Overview+' => 'Vue d\'ensemble',
'Menu:Problem:Overview+' => '',
'Menu:NewProblem' => 'Nouveau problème',
'Menu:NewProblem+' => 'Nouveau problème',
'Menu:NewProblem+' => '',
'Menu:SearchProblems' => 'Rechercher des problèmes',
'Menu:SearchProblems+' => 'Rechercher des problèmes',
'Menu:SearchProblems+' => '',
'Menu:Problem:Shortcuts' => 'Raccourcis',
'Menu:Problem:MyProblems' => 'Mes problèmes',
'Menu:Problem:MyProblems+' => 'Mes problèmes',
'Menu:Problem:MyProblems+' => '',
'Menu:Problem:OpenProblems' => 'Problèmes ouverts',
'Menu:Problem:OpenProblems+' => 'Problèmes ouverts',
'Menu:Problem:OpenProblems+' => '',
'UI-ProblemManagementOverview-ProblemByService' => 'Problèmes par service',
'UI-ProblemManagementOverview-ProblemByService+' => 'Problèmes par service',
'UI-ProblemManagementOverview-ProblemByService+' => '',
'UI-ProblemManagementOverview-ProblemByPriority' => 'Problèmes par priorité',
'UI-ProblemManagementOverview-ProblemByPriority+' => 'Problèmes par priorité',
'UI-ProblemManagementOverview-ProblemByPriority+' => '',
'UI-ProblemManagementOverview-ProblemUnassigned' => 'Problèmes non affectés à un agent',
'UI-ProblemManagementOverview-ProblemUnassigned+' => 'Problèmes non affectés à un agent',
'UI-ProblemManagementOverview-ProblemUnassigned+' => '',
'UI:ProblemMgmtMenuOverview:Title' => 'Tableau de bord de la Gestion des Problèmes',
'UI:ProblemMgmtMenuOverview:Title+' => 'Tableau de bord de la Gestion des Problèmes',
@@ -73,8 +73,8 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Problem/Attribute:servicesubcategory_name+' => '',
'Class:Problem/Attribute:product' => 'Produit',
'Class:Problem/Attribute:product+' => '',
'Class:Problem/Attribute:impact' => 'Impacte',
'Class:Problem/Attribute:impact+' => '',
'Class:Problem/Attribute:impact' => 'Impact',
'Class:Problem/Attribute:impact+' => 'Impact indique la séverité du problème, souvent estimé par le nombre de personnes impactées',
'Class:Problem/Attribute:impact/Value:1' => 'Un département',
'Class:Problem/Attribute:impact/Value:1+' => '',
'Class:Problem/Attribute:impact/Value:2' => 'Un service',
@@ -82,25 +82,25 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:Problem/Attribute:impact/Value:3' => 'Une personne',
'Class:Problem/Attribute:impact/Value:3+' => '',
'Class:Problem/Attribute:urgency' => 'Urgence',
'Class:Problem/Attribute:urgency+' => '',
'Class:Problem/Attribute:urgency/Value:1' => 'critique',
'Class:Problem/Attribute:urgency/Value:1+' => 'critique',
'Class:Problem/Attribute:urgency/Value:2' => 'haute',
'Class:Problem/Attribute:urgency/Value:2+' => 'haute',
'Class:Problem/Attribute:urgency/Value:3' => 'moyenne',
'Class:Problem/Attribute:urgency/Value:3+' => 'moyenne',
'Class:Problem/Attribute:urgency/Value:4' => 'basse',
'Class:Problem/Attribute:urgency/Value:4+' => 'basse',
'Class:Problem/Attribute:urgency+' => 'Avec quelle célérité le probléme doit être traité',
'Class:Problem/Attribute:urgency/Value:1' => 'Critique',
'Class:Problem/Attribute:urgency/Value:1+' => '',
'Class:Problem/Attribute:urgency/Value:2' => 'Haute',
'Class:Problem/Attribute:urgency/Value:2+' => '',
'Class:Problem/Attribute:urgency/Value:3' => 'Moyenne',
'Class:Problem/Attribute:urgency/Value:3+' => '',
'Class:Problem/Attribute:urgency/Value:4' => 'Basse',
'Class:Problem/Attribute:urgency/Value:4+' => '',
'Class:Problem/Attribute:priority' => 'Priorité',
'Class:Problem/Attribute:priority+' => '',
'Class:Problem/Attribute:priority/Value:1' => 'critique',
'Class:Problem/Attribute:priority+' => 'Ordre dans lequel les problèmes doivent être traités',
'Class:Problem/Attribute:priority/Value:1' => 'Critique',
'Class:Problem/Attribute:priority/Value:1+' => '',
'Class:Problem/Attribute:priority/Value:2' => 'haute',
'Class:Problem/Attribute:priority/Value:2' => 'Haute',
'Class:Problem/Attribute:priority/Value:2+' => '',
'Class:Problem/Attribute:priority/Value:3' => 'moyenne',
'Class:Problem/Attribute:priority/Value:3' => 'Moyenne',
'Class:Problem/Attribute:priority/Value:3+' => '',
'Class:Problem/Attribute:priority/Value:4' => 'basse',
'Class:Problem/Attribute:priority/Value:4+' => 'Low',
'Class:Problem/Attribute:priority/Value:4' => 'Basse',
'Class:Problem/Attribute:priority/Value:4+' => '',
'Class:Problem/Attribute:related_change_id' => 'Changement relatif',
'Class:Problem/Attribute:related_change_id+' => '',
'Class:Problem/Attribute:related_change_ref' => 'Ref Changement relatif',

126
datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
View File

@@ -6,13 +6,13 @@
Dict::Add('EN US', 'English', 'English', array(
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Helpdesk',
'Menu:RequestManagement+' => '',
'Menu:RequestManagementProvider' => 'Helpdesk provider',
'Menu:RequestManagementProvider+' => 'Helpdesk provider',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Open request transfered to provider',
'Menu:UserRequest:Provider+' => 'Open request transfered to provider',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Overview',
'Menu:UserRequest:Overview+' => 'Overview',
'Menu:UserRequest:Overview+' => '',
'Menu:NewUserRequest' => 'New user request',
'Menu:NewUserRequest+' => 'Create a new user request ticket',
'Menu:SearchUserRequests' => 'Search for user requests',
@@ -22,11 +22,11 @@ Dict::Add('EN US', 'English', 'English', array(
'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
'Menu:UserRequest:MySupportRequests' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "",
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
'Menu:UserRequest:EscalatedRequests+' => 'Hot Requests',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:OpenRequests' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => '',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',
@@ -80,9 +80,9 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:request_type' => 'Request Type',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Service request',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:impact' => 'Impact',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.',
'Class:UserRequest/Attribute:impact/Value:1' => 'A department',
'Class:UserRequest/Attribute:impact/Value:1+' => '',
'Class:UserRequest/Attribute:impact/Value:2' => 'A service',
@@ -90,39 +90,39 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:impact/Value:3' => 'A person',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:priority' => 'Priority',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'critical',
'Class:UserRequest/Attribute:priority/Value:1+' => 'critical',
'Class:UserRequest/Attribute:priority/Value:2' => 'high',
'Class:UserRequest/Attribute:priority/Value:2+' => 'high',
'Class:UserRequest/Attribute:priority/Value:3' => 'medium',
'Class:UserRequest/Attribute:priority/Value:3+' => 'medium',
'Class:UserRequest/Attribute:priority/Value:4' => 'low',
'Class:UserRequest/Attribute:priority/Value:4+' => 'low',
'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled',
'Class:UserRequest/Attribute:priority/Value:1' => 'Critical',
'Class:UserRequest/Attribute:priority/Value:1+' => 'Highest priority',
'Class:UserRequest/Attribute:priority/Value:2' => 'High',
'Class:UserRequest/Attribute:priority/Value:2+' => '',
'Class:UserRequest/Attribute:priority/Value:3' => 'Medium',
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Low',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Lowest priority',
'Class:UserRequest/Attribute:urgency' => 'Urgency',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'critical',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'critical',
'Class:UserRequest/Attribute:urgency/Value:2' => 'high',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'high',
'Class:UserRequest/Attribute:urgency/Value:3' => 'medium',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'medium',
'Class:UserRequest/Attribute:urgency/Value:4' => 'low',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'low',
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent',
'Class:UserRequest/Attribute:urgency/Value:2' => 'High',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Low',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level',
'Class:UserRequest/Attribute:origin' => 'Origin',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'in-person',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => '',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:phone' => 'phone',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'phone',
'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal',
'Class:UserRequest/Attribute:approver_id' => 'Approver',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Approver Email',
@@ -138,9 +138,9 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Yes',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Assignment date',
@@ -152,9 +152,9 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto+' => 'Time To Own',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed',
@@ -170,21 +170,21 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:time_spent' => 'Resolution delay',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Resolution code',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'assistance',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'assistance',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'bug fixed',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'hardware repair',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'other',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'other',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'software patch',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'software patch',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'system update',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'system update',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'training',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'training',
'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Other',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software patch',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System update',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:solution' => 'Solution',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Pending reason',
@@ -212,13 +212,13 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Fairly satisfied',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Fairly satisfied',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Rather dissatified',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Rather dissatified',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatified',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Very dissatified',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'User comment',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',

116
datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
View File

@@ -10,9 +10,9 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Menu:RequestManagement' => 'Gestion des demandes',
'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
'Menu:RequestManagementProvider+' => 'Gestion des demandes fournisseurs',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
'Menu:UserRequest:Provider+' => 'Demandes transférées à un fournisseur',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
@@ -22,7 +22,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Menu:UserRequest:Shortcuts' => 'Raccourcis',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:MyRequests+' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Mes appels de support',
'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés',
'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
@@ -84,7 +84,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'demande de service',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Demander la mise en place d\'une nouvelle fonctionalité',
'Class:UserRequest/Attribute:impact' => 'Impact',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact+' => 'Impact indique la séverité de la demande, souvent estimé par le nombre de personnes impactées.',
'Class:UserRequest/Attribute:impact/Value:1' => 'Un département',
'Class:UserRequest/Attribute:impact/Value:1+' => '',
'Class:UserRequest/Attribute:impact/Value:2' => 'Un service',
@@ -92,39 +92,39 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:impact/Value:3' => 'Une personne',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:priority' => 'Priorité',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'critique',
'Class:UserRequest/Attribute:priority/Value:1+' => 'critique',
'Class:UserRequest/Attribute:priority/Value:2' => 'haute',
'Class:UserRequest/Attribute:priority/Value:2+' => 'haute',
'Class:UserRequest/Attribute:priority/Value:3' => 'moyenne',
'Class:UserRequest/Attribute:priority/Value:3+' => 'moyenne',
'Class:UserRequest/Attribute:priority/Value:4' => 'basse',
'Class:UserRequest/Attribute:priority/Value:4+' => 'basse',
'Class:UserRequest/Attribute:priority+' => 'Ordre dans lequel les demandes doivent être traitées',
'Class:UserRequest/Attribute:priority/Value:1' => 'Critique',
'Class:UserRequest/Attribute:priority/Value:1+' => 'Priorité la plus haute',
'Class:UserRequest/Attribute:priority/Value:2' => 'Haute',
'Class:UserRequest/Attribute:priority/Value:2+' => '',
'Class:UserRequest/Attribute:priority/Value:3' => 'Moyenne',
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Basse',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Priorité la plus basse',
'Class:UserRequest/Attribute:urgency' => 'Urgence',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'critique',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'critique',
'Class:UserRequest/Attribute:urgency/Value:2' => 'haute',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'haute',
'Class:UserRequest/Attribute:urgency/Value:3' => 'moyenne',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'moyenne',
'Class:UserRequest/Attribute:urgency/Value:4' => 'basse',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'basse',
'Class:UserRequest/Attribute:urgency+' => 'Avec quelle célérité la demande doit être traitée',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critique',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Haute',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Moyenne',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Basse',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:origin' => 'Origine',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'en personne',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => '',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'supervision',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'supervision',
'Class:UserRequest/Attribute:origin/Value:phone' => 'téléphone',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'téléphone',
'Class:UserRequest/Attribute:origin/Value:portal' => 'portail',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'portail',
'Class:UserRequest/Attribute:origin+' => 'Canal par lequel la demande est arrivée',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'En personne',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Demande créée suite à une discussion en face à face',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Demande créée suite à une discussion sur un chat',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Demande créée suite à la reception d\'un email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Supervision',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Demande créée suite à une alerte d\'un systéme de supervision',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Téléphone',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Demande créée suite à un appel téléphonique',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portail',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Demande créée via un portail utilisateur',
'Class:UserRequest/Attribute:approver_id' => 'Approbateur',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Email Approbateur',
@@ -140,9 +140,9 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Non',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Oui',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Raison de surveillance',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Date d\'assignation',
@@ -154,9 +154,9 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto+' => 'Delai garanti d\'assignation',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr+' => 'Délai garanti de résolution',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Echéance TTO',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
@@ -172,21 +172,21 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:time_spent' => 'Délai de résolution',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Code de résolution',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'assistance',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'assistance',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bog',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'Résolution de bog',
'Class:UserRequest/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre la demande ?',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bug',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Réparation matériel',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'Réparation matériel',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'autre',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'autre',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'patch logiciel',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'patch logiciel',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'mise à jour système',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'mise à jour système',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'formation',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'formation',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Autre',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Patch logiciel',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'Mise à jour système',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Formation',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:solution' => 'Solution',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Raison de suspension',
@@ -214,13 +214,13 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfaction client',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Très satisfait',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Très satisfait',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Plutôt satisfait',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Plutôt satisfait',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Plutôt mécontent',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Plutôt mécontent',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Très mécontent',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Très mécontent',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Commentaire client',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'nom usuel requête parente',
@@ -249,7 +249,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Attendre une approbation',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La Requête parente ne peut pas être assignée à elle même',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La demande parente ne peut pas être assignée à elle même',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets (résoudre les tickets fils)',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascader l\'action de résolution de la demande (ev_autoresolve), et aligner les caractéristiques suivantes : service, équipe, agent, information de résolution',

128
datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
View File

@@ -6,13 +6,13 @@
Dict::Add('EN US', 'English', 'English', array(
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Helpdesk',
'Menu:RequestManagement+' => '',
'Menu:RequestManagementProvider' => 'Helpdesk provider',
'Menu:RequestManagementProvider+' => 'Helpdesk provider',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Open requests transfered to provider',
'Menu:UserRequest:Provider+' => 'Open requests transfered to provider',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Overview',
'Menu:UserRequest:Overview+' => 'Overview',
'Menu:UserRequest:Overview+' => '',
'Menu:NewUserRequest' => 'New user request',
'Menu:NewUserRequest+' => 'Create a new user request ticket',
'Menu:SearchUserRequests' => 'Search for user requests',
@@ -22,11 +22,11 @@ Dict::Add('EN US', 'English', 'English', array(
'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
'Menu:UserRequest:MySupportRequests' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "",
'Menu:UserRequest:EscalatedRequests' => 'Hot requests',
'Menu:UserRequest:EscalatedRequests+' => 'Hot requests',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:OpenRequests' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => '',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)',
@@ -84,11 +84,11 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:request_type' => 'Request Type',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:incident' => 'Incident',
'Class:UserRequest/Attribute:request_type/Value:incident+' => 'Incident',
'Class:UserRequest/Attribute:request_type/Value:incident+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Service request',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:impact' => 'Impact',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected',
'Class:UserRequest/Attribute:impact/Value:1' => 'A department',
'Class:UserRequest/Attribute:impact/Value:1+' => '',
'Class:UserRequest/Attribute:impact/Value:2' => 'A service',
@@ -96,39 +96,39 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:impact/Value:3' => 'A person',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:priority' => 'Priority',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'critical',
'Class:UserRequest/Attribute:priority/Value:1+' => 'critical',
'Class:UserRequest/Attribute:priority/Value:2' => 'high',
'Class:UserRequest/Attribute:priority/Value:2+' => 'high',
'Class:UserRequest/Attribute:priority/Value:3' => 'medium',
'Class:UserRequest/Attribute:priority/Value:3+' => 'medium',
'Class:UserRequest/Attribute:priority/Value:4' => 'low',
'Class:UserRequest/Attribute:priority/Value:4+' => 'low',
'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled',
'Class:UserRequest/Attribute:priority/Value:1' => 'Critical',
'Class:UserRequest/Attribute:priority/Value:1+' => 'Highest priority',
'Class:UserRequest/Attribute:priority/Value:2' => 'High',
'Class:UserRequest/Attribute:priority/Value:2+' => '',
'Class:UserRequest/Attribute:priority/Value:3' => 'Medium',
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Low',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Lowest priority',
'Class:UserRequest/Attribute:urgency' => 'Urgency',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'critical',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'critical',
'Class:UserRequest/Attribute:urgency/Value:2' => 'high',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'high',
'Class:UserRequest/Attribute:urgency/Value:3' => 'medium',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'medium',
'Class:UserRequest/Attribute:urgency/Value:4' => 'low',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'low',
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent',
'Class:UserRequest/Attribute:urgency/Value:2' => 'High',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Low',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level',
'Class:UserRequest/Attribute:origin' => 'Origin',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'in-person',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => '',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:phone' => 'phone',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'phone',
'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal',
'Class:UserRequest/Attribute:approver_id' => 'Approver',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Approver Email',
@@ -144,9 +144,9 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Yes',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Assignment date',
@@ -158,9 +158,9 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto+' => 'Time To Own',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed',
@@ -176,21 +176,21 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:time_spent' => 'Resolution delay',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Resolution code',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'assistance',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'assistance',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'bug fixed',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'hardware repair',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'other',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'other',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'software patch',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'software patch',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'system update',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'system update',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'training',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'training',
'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Other',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software patch',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System update',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:solution' => 'Solution',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Pending reason',
@@ -214,13 +214,13 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Fairly satisfied',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Fairly satisfied',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Rather dissatified',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Rather dissatified',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatified',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Very dissatified',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'User comment',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',

126
datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
View File

@@ -10,9 +10,9 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Menu:RequestManagement' => 'Gestion des demandes',
'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
'Menu:RequestManagementProvider+' => 'Gestion des demandes fournisseurs',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
'Menu:UserRequest:Provider+' => 'Demandes transférées à un fournisseur',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
@@ -22,7 +22,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Menu:UserRequest:Shortcuts' => 'Raccourcis',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:MyRequests+' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Mes appels Support',
'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés',
'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
@@ -39,7 +39,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest:KnownErrorList' => 'Erreurs connues',
'Class:UserRequest:KnownErrorList+' => 'Erreurs connues liées à des éléments de configuration impactés par ce ticket',
'Menu:UserRequest:MyWorkOrders' => 'Tâches qui me sont assignées',
'Menu:UserRequest:MyWorkOrders+' => 'Tâches qui me sont assignées',
'Menu:UserRequest:MyWorkOrders+' => '',
'Class:Problem:KnownProblemList' => 'Problèmes connus',
'Tickets:Related:OpenIncidents' => 'Incidents en cours',
));
@@ -90,7 +90,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'demande de service',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Demander la mise en place d\'une nouvelle fonctionalité',
'Class:UserRequest/Attribute:impact' => 'Impact',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact+' => 'Impact indique la séverité de la demande, souvent estimé par le nombre de personnes impactées',
'Class:UserRequest/Attribute:impact/Value:1' => 'Un département',
'Class:UserRequest/Attribute:impact/Value:1+' => '',
'Class:UserRequest/Attribute:impact/Value:2' => 'Un service',
@@ -98,39 +98,39 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:impact/Value:3' => 'Une personne',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:priority' => 'Priorité',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'critique',
'Class:UserRequest/Attribute:priority/Value:1+' => 'critique',
'Class:UserRequest/Attribute:priority/Value:2' => 'haute',
'Class:UserRequest/Attribute:priority/Value:2+' => 'haute',
'Class:UserRequest/Attribute:priority/Value:3' => 'moyenne',
'Class:UserRequest/Attribute:priority/Value:3+' => 'moyenne',
'Class:UserRequest/Attribute:priority/Value:4' => 'basse',
'Class:UserRequest/Attribute:priority/Value:4+' => 'basse',
'Class:UserRequest/Attribute:priority+' => 'Ordre dans lequel les demandes doivent être traitées',
'Class:UserRequest/Attribute:priority/Value:1' => 'Critique',
'Class:UserRequest/Attribute:priority/Value:1+' => 'Priorité la plus haute',
'Class:UserRequest/Attribute:priority/Value:2' => 'Haute',
'Class:UserRequest/Attribute:priority/Value:2+' => '',
'Class:UserRequest/Attribute:priority/Value:3' => 'Moyenne',
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Basse',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Priorité la plus basse',
'Class:UserRequest/Attribute:urgency' => 'Urgence',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'critique',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'critique',
'Class:UserRequest/Attribute:urgency/Value:2' => 'haute',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'haute',
'Class:UserRequest/Attribute:urgency/Value:3' => 'moyenne',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'moyenne',
'Class:UserRequest/Attribute:urgency/Value:4' => 'basse',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'basse',
'Class:UserRequest/Attribute:urgency+' => 'Avec quelle célérité la demande doit être traitée',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critique',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Haute',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Moyenne',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Basse',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:origin' => 'Origine',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'en personne',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => '',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'supervision',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'supervision',
'Class:UserRequest/Attribute:origin/Value:phone' => 'téléphone',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'téléphone',
'Class:UserRequest/Attribute:origin/Value:portal' => 'portail',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'portail',
'Class:UserRequest/Attribute:origin+' => 'Canal par lequel la demande est arrivée',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'En personne',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Demande créée suite à une discussion en face à face',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Demande créée suite à une discussion sur un chat',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Demande créée suite à la réception d\'un email',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Supervision',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Demande créée suite à une alerte d\'un systéme de supervision',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Téléphone',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Demande créée suite à un appel téléphonique',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portail',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Demande créée via un portail utilisateur',
'Class:UserRequest/Attribute:approver_id' => 'Approbateur',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Email Approbateur',
@@ -146,9 +146,9 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Non',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Oui',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Raison de surveillance',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Date d\'assignation',
@@ -160,9 +160,9 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto+' => 'Delai garanti d\'assignation',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr+' => 'Délai garanti de résolution',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Echéance TTO',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
@@ -178,21 +178,21 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:time_spent' => 'Délai de résolution',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Code de résolution',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'assistance',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'assistance',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bog',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'Résolution de bog',
'Class:UserRequest/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre la demande ?',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bug',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Réparation matériel',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'Réparation matériel',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'autre',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'autre',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'patch logiciel',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'patch logiciel',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'mise à jour système',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'mise à jour système',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'formation',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'formation',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Autre',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Patch logiciel',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'Mise à jour système',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Formation',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:solution' => 'Solution',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Raison de suspension',
@@ -216,13 +216,13 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfaction client',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Très satisfait',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Très satisfait',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Plutôt satisfait',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Plutôt satisfait',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Plutôt mécontent',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Plutôt mécontent',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Très mécontent',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Très mécontent',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Commentaire client',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'nom usuel requête parente',
@@ -251,12 +251,12 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Attendre une approbation',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La Requête parente ne peut pas être assignée à elle même',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La demande parente ne peut pas être assignée à elle même',
));
Dict::Add('FR FR', 'French', 'Français', array(
'Portal:TitleDetailsFor_Request' => 'Détail de la requête',
'Portal:TitleDetailsFor_Request' => 'Détail de la demande',
'Portal:ButtonUpdate' => 'Mettre à jour',
'Portal:ButtonClose' => 'Fermer',
'Portal:ButtonReopen' => 'Re-ouvrir',
@@ -265,11 +265,11 @@ Dict::Add('FR FR', 'French', 'Français', array(
'Portal:SelectServiceElementFrom_Service' => 'Sélectionnez un élément de service pour %1$s',
'Portal:ListServices' => 'Liste des services',
'Portal:TitleDetailsFor_Service' => 'Détail d\'un service',
'Portal:Button:CreateRequestFromService' => 'Créer une requête pour ce service',
'Portal:ListOpenRequests' => 'Requêtes ouverts',
'Portal:Button:CreateRequestFromService' => 'Créer une demande pour ce service',
'Portal:ListOpenRequests' => 'Demandes en cours',
'Portal:UserRequest:MoreInfo' => 'Informations complémentaires',
'Portal:Details-Service-Element' => 'Eléments de service',
'Portal:NoClosedTicket' => 'Pas de requête fermée',
'Portal:NoClosedTicket' => 'Pas de demande fermée',
'Portal:NoService' => '',
'Portal:ListOpenProblems' => 'Problèmes en cours',
'Portal:ShowProblem' => 'Problèmes',