From c04c7e06ea92b84e67219ea9cb432c21358db7c0 Mon Sep 17 00:00:00 2001 From: vdumas Date: Fri, 9 Jun 2023 11:47:55 +0200 Subject: [PATCH] =?UTF-8?q?N=C2=B06381=20-=20Add=20capital=20letter=20on?= =?UTF-8?q?=20enum=20values=20so=20rank=20by=20label=20works?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit --- .../en.dict.itop-incident-mgmt-itil.php | 122 ++++++++--------- .../fr.dict.itop-incident-mgmt-itil.php | 112 +++++++-------- .../dictionaries/fr.dict.itop-portal.php | 10 +- .../en.dict.itop-problem-mgmt.php | 30 ++-- .../fr.dict.itop-problem-mgmt.php | 52 +++---- .../en.dict.itop-request-mgmt-itil.php | 126 ++++++++--------- .../fr.dict.itop-request-mgmt-itil.php | 116 ++++++++-------- .../en.dict.itop-request-mgmt.php | 128 +++++++++--------- .../fr.dict.itop-request-mgmt.php | 126 ++++++++--------- 9 files changed, 411 insertions(+), 411 deletions(-) diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php index a3e15bbe92..40836c16a2 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php @@ -23,9 +23,9 @@ Dict::Add('EN US', 'English', 'English', array( 'Menu:IncidentManagement' => 'Incident Management', - 'Menu:IncidentManagement+' => 'Incident Management', + 'Menu:IncidentManagement+' => '', 'Menu:Incident:Overview' => 'Overview', - 'Menu:Incident:Overview+' => 'Overview', + 'Menu:Incident:Overview+' => '', 'Menu:NewIncident' => 'New incident', 'Menu:NewIncident+' => 'Create a new incident ticket', 'Menu:SearchIncidents' => 'Search for incidents', @@ -35,9 +35,9 @@ Dict::Add('EN US', 'English', 'English', array( 'Menu:Incident:MyIncidents' => 'Incidents assigned to me', 'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)', 'Menu:Incident:EscalatedIncidents' => 'Escalated incidents', - 'Menu:Incident:EscalatedIncidents+' => 'Escalated incidents', + 'Menu:Incident:EscalatedIncidents+' => '', 'Menu:Incident:OpenIncidents' => 'All open incidents', - 'Menu:Incident:OpenIncidents+' => 'All open incidents', + 'Menu:Incident:OpenIncidents+' => '', 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority', 'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents', 'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status', @@ -82,7 +82,7 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Incident/Attribute:status/Value:closed' => 'Closed', 'Class:Incident/Attribute:status/Value:closed+' => '', 'Class:Incident/Attribute:impact' => 'Impact', - 'Class:Incident/Attribute:impact+' => '', + 'Class:Incident/Attribute:impact+' => 'Impact is the severity of the incident, how many end users are affected', 'Class:Incident/Attribute:impact/Value:1' => 'A department', 'Class:Incident/Attribute:impact/Value:1+' => '', 'Class:Incident/Attribute:impact/Value:2' => 'A service', @@ -90,39 +90,39 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Incident/Attribute:impact/Value:3' => 'A person', 'Class:Incident/Attribute:impact/Value:3+' => '', 'Class:Incident/Attribute:priority' => 'Priority', - 'Class:Incident/Attribute:priority+' => '', - 'Class:Incident/Attribute:priority/Value:1' => 'critical', - 'Class:Incident/Attribute:priority/Value:1+' => 'critical', - 'Class:Incident/Attribute:priority/Value:2' => 'high', - 'Class:Incident/Attribute:priority/Value:2+' => 'high', - 'Class:Incident/Attribute:priority/Value:3' => 'medium', - 'Class:Incident/Attribute:priority/Value:3+' => 'medium', - 'Class:Incident/Attribute:priority/Value:4' => 'low', - 'Class:Incident/Attribute:priority/Value:4+' => 'low', + 'Class:Incident/Attribute:priority+' => 'Order in which tickets need to be handled', + 'Class:Incident/Attribute:priority/Value:1' => 'Critical', + 'Class:Incident/Attribute:priority/Value:1+' => '', + 'Class:Incident/Attribute:priority/Value:2' => 'High', + 'Class:Incident/Attribute:priority/Value:2+' => '', + 'Class:Incident/Attribute:priority/Value:3' => 'Medium', + 'Class:Incident/Attribute:priority/Value:3+' => '', + 'Class:Incident/Attribute:priority/Value:4' => 'Low', + 'Class:Incident/Attribute:priority/Value:4+' => '', 'Class:Incident/Attribute:urgency' => 'Urgency', - 'Class:Incident/Attribute:urgency+' => '', - 'Class:Incident/Attribute:urgency/Value:1' => 'critical', - 'Class:Incident/Attribute:urgency/Value:1+' => 'critical', - 'Class:Incident/Attribute:urgency/Value:2' => 'high', - 'Class:Incident/Attribute:urgency/Value:2+' => 'high', - 'Class:Incident/Attribute:urgency/Value:3' => 'medium', - 'Class:Incident/Attribute:urgency/Value:3+' => 'medium', - 'Class:Incident/Attribute:urgency/Value:4' => 'low', - 'Class:Incident/Attribute:urgency/Value:4+' => 'low', + 'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved', + 'Class:Incident/Attribute:urgency/Value:1' => 'Critical', + 'Class:Incident/Attribute:urgency/Value:1+' => '', + 'Class:Incident/Attribute:urgency/Value:2' => 'High', + 'Class:Incident/Attribute:urgency/Value:2+' => '', + 'Class:Incident/Attribute:urgency/Value:3' => 'Medium', + 'Class:Incident/Attribute:urgency/Value:3+' => '', + 'Class:Incident/Attribute:urgency/Value:4' => 'Low', + 'Class:Incident/Attribute:urgency/Value:4+' => '', 'Class:Incident/Attribute:origin' => 'Origin', - 'Class:Incident/Attribute:origin+' => '', - 'Class:Incident/Attribute:origin/Value:in_person' => 'in-person', - 'Class:Incident/Attribute:origin/Value:in_person+' => '', - 'Class:Incident/Attribute:origin/Value:chat' => 'chat', - 'Class:Incident/Attribute:origin/Value:chat+' => '', - 'Class:Incident/Attribute:origin/Value:mail' => 'email', - 'Class:Incident/Attribute:origin/Value:mail+' => 'email', - 'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring', - 'Class:Incident/Attribute:origin/Value:monitoring+' => 'monitoring', - 'Class:Incident/Attribute:origin/Value:phone' => 'phone', - 'Class:Incident/Attribute:origin/Value:phone+' => 'phone', - 'Class:Incident/Attribute:origin/Value:portal' => 'portal', - 'Class:Incident/Attribute:origin/Value:portal+' => 'portal', + 'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation', + 'Class:Incident/Attribute:origin/Value:in_person' => 'In-person', + 'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion', + 'Class:Incident/Attribute:origin/Value:chat' => 'Chat', + 'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ', + 'Class:Incident/Attribute:origin/Value:mail' => 'Email', + 'Class:Incident/Attribute:origin/Value:mail+' => 'Incident created on an email reception', + 'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring', + 'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident created on a monitoring alert', + 'Class:Incident/Attribute:origin/Value:phone' => 'Phone', + 'Class:Incident/Attribute:origin/Value:phone+' => 'Incident created following a phone call', + 'Class:Incident/Attribute:origin/Value:portal' => 'Portal', + 'Class:Incident/Attribute:origin/Value:portal+' => 'Incident created on the user portal', 'Class:Incident/Attribute:service_id' => 'Service', 'Class:Incident/Attribute:service_id+' => '', 'Class:Incident/Attribute:service_name' => 'Service name', @@ -134,9 +134,9 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Incident/Attribute:escalation_flag' => 'Hot Flag', 'Class:Incident/Attribute:escalation_flag+' => '', 'Class:Incident/Attribute:escalation_flag/Value:no' => 'No', - 'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No', + 'Class:Incident/Attribute:escalation_flag/Value:no+' => '', 'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes', - 'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Yes', + 'Class:Incident/Attribute:escalation_flag/Value:yes+' => '', 'Class:Incident/Attribute:escalation_reason' => 'Hot reason', 'Class:Incident/Attribute:escalation_reason+' => '', 'Class:Incident/Attribute:assignment_date' => 'Assignment date', @@ -147,10 +147,10 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Incident/Attribute:last_pending_date+' => '', 'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending', 'Class:Incident/Attribute:cumulatedpending+' => '', - 'Class:Incident/Attribute:tto' => 'tto', - 'Class:Incident/Attribute:tto+' => '', - 'Class:Incident/Attribute:ttr' => 'ttr', - 'Class:Incident/Attribute:ttr+' => '', + 'Class:Incident/Attribute:tto' => 'TTO', + 'Class:Incident/Attribute:tto+' => 'Time To Own', + 'Class:Incident/Attribute:ttr' => 'TTR', + 'Class:Incident/Attribute:ttr+' => 'Time To Resolve', 'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline', 'Class:Incident/Attribute:tto_escalation_deadline+' => '', 'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed', @@ -166,21 +166,21 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Incident/Attribute:time_spent' => 'Resolution delay', 'Class:Incident/Attribute:time_spent+' => '', 'Class:Incident/Attribute:resolution_code' => 'Resolution code', - 'Class:Incident/Attribute:resolution_code+' => '', - 'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistance', - 'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistance', - 'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'bug fixed', - 'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed', - 'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'hardware repair', - 'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair', - 'Class:Incident/Attribute:resolution_code/Value:other' => 'other', - 'Class:Incident/Attribute:resolution_code/Value:other+' => 'other', - 'Class:Incident/Attribute:resolution_code/Value:software patch' => 'software patch', - 'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'software patch', - 'Class:Incident/Attribute:resolution_code/Value:system update' => 'system update', - 'Class:Incident/Attribute:resolution_code/Value:system update+' => 'system update', - 'Class:Incident/Attribute:resolution_code/Value:training' => 'training', - 'Class:Incident/Attribute:resolution_code/Value:training+' => 'training', + 'Class:Incident/Attribute:resolution_code+' => 'What was done to resolve the incident?', + 'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance', + 'Class:Incident/Attribute:resolution_code/Value:assistance+' => '', + 'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed', + 'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => '', + 'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair', + 'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => '', + 'Class:Incident/Attribute:resolution_code/Value:other' => 'Other', + 'Class:Incident/Attribute:resolution_code/Value:other+' => '', + 'Class:Incident/Attribute:resolution_code/Value:software patch' => 'Software patch', + 'Class:Incident/Attribute:resolution_code/Value:software patch+' => '', + 'Class:Incident/Attribute:resolution_code/Value:system update' => 'System update', + 'Class:Incident/Attribute:resolution_code/Value:system update+' => '', + 'Class:Incident/Attribute:resolution_code/Value:training' => 'Training', + 'Class:Incident/Attribute:resolution_code/Value:training+' => '', 'Class:Incident/Attribute:solution' => 'Solution', 'Class:Incident/Attribute:solution+' => '', 'Class:Incident/Attribute:pending_reason' => 'Pending reason', @@ -206,13 +206,13 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Incident/Attribute:user_satisfaction' => 'User satisfaction', 'Class:Incident/Attribute:user_satisfaction+' => '', 'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Very satisfied', - 'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Very satisfied', + 'Class:Incident/Attribute:user_satisfaction/Value:1+' => '', 'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied', - 'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied', + 'Class:Incident/Attribute:user_satisfaction/Value:2+' => '', 'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified', - 'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified', + 'Class:Incident/Attribute:user_satisfaction/Value:3+' => '', 'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied', - 'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied', + 'Class:Incident/Attribute:user_satisfaction/Value:4+' => '', 'Class:Incident/Attribute:user_comment' => 'User comment', 'Class:Incident/Attribute:user_comment+' => '', 'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php index 5eafd7ddae..b38fe7141c 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php @@ -24,9 +24,9 @@ // Dict::Add('FR FR', 'French', 'Français', array( 'Menu:IncidentManagement' => 'Gestion des incidents', - 'Menu:IncidentManagement+' => 'Gestion des incidents', + 'Menu:IncidentManagement+' => '', 'Menu:Incident:Overview' => 'Vue d\'ensemble', - 'Menu:Incident:Overview+' => 'Vue d\'ensemble', + 'Menu:Incident:Overview+' => '', 'Menu:NewIncident' => 'Nouvel incident', 'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident', 'Menu:SearchIncidents' => 'Rechercher des incidents', @@ -83,7 +83,7 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:Incident/Attribute:status/Value:closed' => 'Fermé', 'Class:Incident/Attribute:status/Value:closed+' => '', 'Class:Incident/Attribute:impact' => 'Impact', - 'Class:Incident/Attribute:impact+' => '', + 'Class:Incident/Attribute:impact+' => 'Impact indique la séverité de l\'incident, souvent estimé par le nombre de personnes impactées', 'Class:Incident/Attribute:impact/Value:1' => 'Un département', 'Class:Incident/Attribute:impact/Value:1+' => '', 'Class:Incident/Attribute:impact/Value:2' => 'Un service', @@ -91,39 +91,39 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:Incident/Attribute:impact/Value:3' => 'Une personne', 'Class:Incident/Attribute:impact/Value:3+' => '', 'Class:Incident/Attribute:priority' => 'Priorité', - 'Class:Incident/Attribute:priority+' => '', - 'Class:Incident/Attribute:priority/Value:1' => 'critique', - 'Class:Incident/Attribute:priority/Value:1+' => 'critique', - 'Class:Incident/Attribute:priority/Value:2' => 'haute', - 'Class:Incident/Attribute:priority/Value:2+' => 'haute', - 'Class:Incident/Attribute:priority/Value:3' => 'moyenne', - 'Class:Incident/Attribute:priority/Value:3+' => 'moyenne', - 'Class:Incident/Attribute:priority/Value:4' => 'basse', - 'Class:Incident/Attribute:priority/Value:4+' => 'basse', + 'Class:Incident/Attribute:priority+' => 'Ordre dans lequel les incidents doivent être traitées', + 'Class:Incident/Attribute:priority/Value:1' => 'Critique', + 'Class:Incident/Attribute:priority/Value:1+' => '', + 'Class:Incident/Attribute:priority/Value:2' => 'Haute', + 'Class:Incident/Attribute:priority/Value:2+' => '', + 'Class:Incident/Attribute:priority/Value:3' => 'Moyenne', + 'Class:Incident/Attribute:priority/Value:3+' => '', + 'Class:Incident/Attribute:priority/Value:4' => 'Basse', + 'Class:Incident/Attribute:priority/Value:4+' => '', 'Class:Incident/Attribute:urgency' => 'Urgence', - 'Class:Incident/Attribute:urgency+' => '', - 'Class:Incident/Attribute:urgency/Value:1' => 'critique', - 'Class:Incident/Attribute:urgency/Value:1+' => 'critique', - 'Class:Incident/Attribute:urgency/Value:2' => 'haute', - 'Class:Incident/Attribute:urgency/Value:2+' => 'haute', - 'Class:Incident/Attribute:urgency/Value:3' => 'moyenne', - 'Class:Incident/Attribute:urgency/Value:3+' => 'moyenne', - 'Class:Incident/Attribute:urgency/Value:4' => 'basse', - 'Class:Incident/Attribute:urgency/Value:4+' => 'basse', + 'Class:Incident/Attribute:urgency+' => 'Avec quelle célérité l\'incident doit être traitée', + 'Class:Incident/Attribute:urgency/Value:1' => 'Critique', + 'Class:Incident/Attribute:urgency/Value:1+' => '', + 'Class:Incident/Attribute:urgency/Value:2' => 'Haute', + 'Class:Incident/Attribute:urgency/Value:2+' => '', + 'Class:Incident/Attribute:urgency/Value:3' => 'Moyenne', + 'Class:Incident/Attribute:urgency/Value:3+' => '', + 'Class:Incident/Attribute:urgency/Value:4' => 'Basse', + 'Class:Incident/Attribute:urgency/Value:4+' => '', 'Class:Incident/Attribute:origin' => 'Origine', - 'Class:Incident/Attribute:origin+' => '', - 'Class:Incident/Attribute:origin/Value:in_person' => 'en personne', - 'Class:Incident/Attribute:origin/Value:in_person+' => '', - 'Class:Incident/Attribute:origin/Value:chat' => 'chat', - 'Class:Incident/Attribute:origin/Value:chat+' => '', - 'Class:Incident/Attribute:origin/Value:mail' => 'email', - 'Class:Incident/Attribute:origin/Value:mail+' => 'email', - 'Class:Incident/Attribute:origin/Value:monitoring' => 'supervision', - 'Class:Incident/Attribute:origin/Value:monitoring+' => 'supervision', - 'Class:Incident/Attribute:origin/Value:phone' => 'téléphone', - 'Class:Incident/Attribute:origin/Value:phone+' => 'téléphone', - 'Class:Incident/Attribute:origin/Value:portal' => 'portail', - 'Class:Incident/Attribute:origin/Value:portal+' => 'portail', + 'Class:Incident/Attribute:origin+' => 'Canal par lequel l\'incident est arrivée', + 'Class:Incident/Attribute:origin/Value:in_person' => 'En personne', + 'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident créé suite à une discussion en face à face', + 'Class:Incident/Attribute:origin/Value:chat' => 'Chat', + 'Class:Incident/Attribute:origin/Value:chat+' => 'Incident créé suite à une discussion sur un chat', + 'Class:Incident/Attribute:origin/Value:mail' => 'Email', + 'Class:Incident/Attribute:origin/Value:mail+' => 'Incident créé suite à la réception d\'un email', + 'Class:Incident/Attribute:origin/Value:monitoring' => 'Supervision', + 'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident créé suite à une alerte d\'un systéme de supervision', + 'Class:Incident/Attribute:origin/Value:phone' => 'Téléphone', + 'Class:Incident/Attribute:origin/Value:phone+' => 'Incident créé suite à un appel téléphonique', + 'Class:Incident/Attribute:origin/Value:portal' => 'Portail', + 'Class:Incident/Attribute:origin/Value:portal+' => 'Incident créé via un portail utilisateur', 'Class:Incident/Attribute:service_id' => 'Service', 'Class:Incident/Attribute:service_id+' => '', 'Class:Incident/Attribute:service_name' => 'Nom du service', @@ -135,9 +135,9 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller', 'Class:Incident/Attribute:escalation_flag+' => '', 'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non', - 'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Non', + 'Class:Incident/Attribute:escalation_flag/Value:no+' => '', 'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui', - 'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Oui', + 'Class:Incident/Attribute:escalation_flag/Value:yes+' => '', 'Class:Incident/Attribute:escalation_reason' => 'Raison de surveillance', 'Class:Incident/Attribute:escalation_reason+' => '', 'Class:Incident/Attribute:assignment_date' => 'Date d\'assignation', @@ -149,9 +149,9 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:Incident/Attribute:cumulatedpending' => 'Temps cumulé de suspension', 'Class:Incident/Attribute:cumulatedpending+' => '', 'Class:Incident/Attribute:tto' => 'TTO', - 'Class:Incident/Attribute:tto+' => '', + 'Class:Incident/Attribute:tto+' => 'Delai garanti d\'assignation', 'Class:Incident/Attribute:ttr' => 'TTR', - 'Class:Incident/Attribute:ttr+' => '', + 'Class:Incident/Attribute:ttr+' => 'Délai garanti de résolution', 'Class:Incident/Attribute:tto_escalation_deadline' => 'Echéance TTO', 'Class:Incident/Attribute:tto_escalation_deadline+' => '', 'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?', @@ -167,21 +167,21 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:Incident/Attribute:time_spent' => 'Délai de résolution', 'Class:Incident/Attribute:time_spent+' => '', 'Class:Incident/Attribute:resolution_code' => 'Code de résolution', - 'Class:Incident/Attribute:resolution_code+' => '', - 'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistance', - 'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistance', - 'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bog', - 'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'Résolution de bog', + 'Class:Incident/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre l\'incident ?', + 'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance', + 'Class:Incident/Attribute:resolution_code/Value:assistance+' => '', + 'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bug', + 'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => '', 'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'Réparation matériel', - 'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'Réparation matériel', - 'Class:Incident/Attribute:resolution_code/Value:other' => 'autre', - 'Class:Incident/Attribute:resolution_code/Value:other+' => 'autre', - 'Class:Incident/Attribute:resolution_code/Value:software patch' => 'patch logiciel', - 'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'patch logiciel', - 'Class:Incident/Attribute:resolution_code/Value:system update' => 'mise à jour système', - 'Class:Incident/Attribute:resolution_code/Value:system update+' => 'mise à jour système', - 'Class:Incident/Attribute:resolution_code/Value:training' => 'formation', - 'Class:Incident/Attribute:resolution_code/Value:training+' => 'formation', + 'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => '', + 'Class:Incident/Attribute:resolution_code/Value:other' => 'Autre', + 'Class:Incident/Attribute:resolution_code/Value:other+' => '', + 'Class:Incident/Attribute:resolution_code/Value:software patch' => 'Patch logiciel', + 'Class:Incident/Attribute:resolution_code/Value:software patch+' => '', + 'Class:Incident/Attribute:resolution_code/Value:system update' => 'Mise à jour système', + 'Class:Incident/Attribute:resolution_code/Value:system update+' => '', + 'Class:Incident/Attribute:resolution_code/Value:training' => 'Formation', + 'Class:Incident/Attribute:resolution_code/Value:training+' => '', 'Class:Incident/Attribute:solution' => 'Solution', 'Class:Incident/Attribute:solution+' => '', 'Class:Incident/Attribute:pending_reason' => 'Raison de suspension', @@ -207,13 +207,13 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:Incident/Attribute:user_satisfaction' => 'Satisfaction client', 'Class:Incident/Attribute:user_satisfaction+' => '', 'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Très satisfait', - 'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Très satisfait', + 'Class:Incident/Attribute:user_satisfaction/Value:1+' => '', 'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Plutôt satisfait', - 'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Plutôt satisfait', + 'Class:Incident/Attribute:user_satisfaction/Value:2+' => 't', 'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Plutôt mécontent', - 'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Plutôt mécontent', + 'Class:Incident/Attribute:user_satisfaction/Value:3+' => '', 'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Très mécontent', - 'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Très mécontent', + 'Class:Incident/Attribute:user_satisfaction/Value:4+' => '', 'Class:Incident/Attribute:user_comment' => 'Commentaire client', 'Class:Incident/Attribute:user_comment+' => '', 'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Nom usuel de l\'incident parent', diff --git a/datamodels/2.x/itop-portal/dictionaries/fr.dict.itop-portal.php b/datamodels/2.x/itop-portal/dictionaries/fr.dict.itop-portal.php index 28f7b7657d..0a1ffa908c 100644 --- a/datamodels/2.x/itop-portal/dictionaries/fr.dict.itop-portal.php +++ b/datamodels/2.x/itop-portal/dictionaries/fr.dict.itop-portal.php @@ -31,11 +31,11 @@ Dict::Add('FR FR', 'French', 'Français', array( 'portal:itop-portal' => 'Portail standard', // This is the portal name that will be displayed in portal dispatcher (eg. URL in menus) 'Page:DefaultTitle' => '%1$s - Portail utilisateur', 'Brick:Portal:UserProfile:Title' => 'Mon profil', - 'Brick:Portal:NewRequest:Title' => 'Nouvelle requête', - 'Brick:Portal:NewRequest:Title+' => '

Besoin d\'assistance ?

Choisissez un service (assistance ou dépannage) et soumettez votre requête à nos équipes de support.

', - 'Brick:Portal:OngoingRequests:Title' => 'Requêtes en cours', - 'Brick:Portal:OngoingRequests:Title+' => '

Suivez vos requêtes en cours.

Consultez l\'avancement, ajoutez des commentaires ou des pièces jointes, validez la solution.

', + 'Brick:Portal:NewRequest:Title' => 'Nouvelle demande', + 'Brick:Portal:NewRequest:Title+' => '

Besoin d\'assistance ?

Choisissez un service (assistance ou dépannage) et soumettez votre demande à nos équipes de support.

', + 'Brick:Portal:OngoingRequests:Title' => 'Demandes en cours', + 'Brick:Portal:OngoingRequests:Title+' => '

Suivez vos demandes en cours.

Consultez l\'avancement, ajoutez des commentaires ou des pièces jointes, validez la solution.

', 'Brick:Portal:OngoingRequests:Tab:OnGoing' => 'Ouvertes', 'Brick:Portal:OngoingRequests:Tab:Resolved' => 'Résolues', - 'Brick:Portal:ClosedRequests:Title' => 'Requêtes fermées', + 'Brick:Portal:ClosedRequests:Title' => 'Demandes fermées', )); diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php index e622f6c572..aca3377791 100644 --- a/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php +++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php @@ -99,7 +99,7 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Problem/Attribute:product' => 'Product', 'Class:Problem/Attribute:product+' => '', 'Class:Problem/Attribute:impact' => 'Impact', - 'Class:Problem/Attribute:impact+' => '', + 'Class:Problem/Attribute:impact+' => 'Impact is the severity of the problem, how many end users are affected', 'Class:Problem/Attribute:impact/Value:1' => 'A Department', 'Class:Problem/Attribute:impact/Value:1+' => '', 'Class:Problem/Attribute:impact/Value:2' => 'A Service', @@ -107,25 +107,25 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Problem/Attribute:impact/Value:3' => 'A person', 'Class:Problem/Attribute:impact/Value:3+' => '', 'Class:Problem/Attribute:urgency' => 'Urgency', - 'Class:Problem/Attribute:urgency+' => '', - 'Class:Problem/Attribute:urgency/Value:1' => 'critical', - 'Class:Problem/Attribute:urgency/Value:1+' => 'critical', - 'Class:Problem/Attribute:urgency/Value:2' => 'high', - 'Class:Problem/Attribute:urgency/Value:2+' => 'high', - 'Class:Problem/Attribute:urgency/Value:3' => 'medium', - 'Class:Problem/Attribute:urgency/Value:3+' => 'medium', - 'Class:Problem/Attribute:urgency/Value:4' => 'low', - 'Class:Problem/Attribute:urgency/Value:4+' => 'low', + 'Class:Problem/Attribute:urgency+' => 'How quickly the problem needs to be resolved', + 'Class:Problem/Attribute:urgency/Value:1' => 'Critical', + 'Class:Problem/Attribute:urgency/Value:1+' => '', + 'Class:Problem/Attribute:urgency/Value:2' => 'High', + 'Class:Problem/Attribute:urgency/Value:2+' => '', + 'Class:Problem/Attribute:urgency/Value:3' => 'Medium', + 'Class:Problem/Attribute:urgency/Value:3+' => '', + 'Class:Problem/Attribute:urgency/Value:4' => 'Low', + 'Class:Problem/Attribute:urgency/Value:4+' => '', 'Class:Problem/Attribute:priority' => 'Priority', - 'Class:Problem/Attribute:priority+' => '', + 'Class:Problem/Attribute:priority+' => 'Order in which problems need to be handled', 'Class:Problem/Attribute:priority/Value:1' => 'Critical', - 'Class:Problem/Attribute:priority/Value:1+' => 'Critical', + 'Class:Problem/Attribute:priority/Value:1+' => '', 'Class:Problem/Attribute:priority/Value:2' => 'High', - 'Class:Problem/Attribute:priority/Value:2+' => 'High', + 'Class:Problem/Attribute:priority/Value:2+' => '', 'Class:Problem/Attribute:priority/Value:3' => 'Medium', - 'Class:Problem/Attribute:priority/Value:3+' => 'Medium', + 'Class:Problem/Attribute:priority/Value:3+' => '', 'Class:Problem/Attribute:priority/Value:4' => 'Low', - 'Class:Problem/Attribute:priority/Value:4+' => 'Low', + 'Class:Problem/Attribute:priority/Value:4+' => '', 'Class:Problem/Attribute:related_change_id' => 'Related Change', 'Class:Problem/Attribute:related_change_id+' => '', 'Class:Problem/Attribute:related_change_ref' => 'Related Change ref', diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php index 44cc8d9067..3a9820be14 100644 --- a/datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php +++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php @@ -24,24 +24,24 @@ // Dict::Add('FR FR', 'French', 'Français', array( 'Menu:ProblemManagement' => 'Gestion des problèmes', - 'Menu:ProblemManagement+' => 'Gestion des problèmes', + 'Menu:ProblemManagement+' => '', 'Menu:Problem:Overview' => 'Vue d\'ensemble', - 'Menu:Problem:Overview+' => 'Vue d\'ensemble', + 'Menu:Problem:Overview+' => '', 'Menu:NewProblem' => 'Nouveau problème', - 'Menu:NewProblem+' => 'Nouveau problème', + 'Menu:NewProblem+' => '', 'Menu:SearchProblems' => 'Rechercher des problèmes', - 'Menu:SearchProblems+' => 'Rechercher des problèmes', + 'Menu:SearchProblems+' => '', 'Menu:Problem:Shortcuts' => 'Raccourcis', 'Menu:Problem:MyProblems' => 'Mes problèmes', - 'Menu:Problem:MyProblems+' => 'Mes problèmes', + 'Menu:Problem:MyProblems+' => '', 'Menu:Problem:OpenProblems' => 'Problèmes ouverts', - 'Menu:Problem:OpenProblems+' => 'Problèmes ouverts', + 'Menu:Problem:OpenProblems+' => '', 'UI-ProblemManagementOverview-ProblemByService' => 'Problèmes par service', - 'UI-ProblemManagementOverview-ProblemByService+' => 'Problèmes par service', + 'UI-ProblemManagementOverview-ProblemByService+' => '', 'UI-ProblemManagementOverview-ProblemByPriority' => 'Problèmes par priorité', - 'UI-ProblemManagementOverview-ProblemByPriority+' => 'Problèmes par priorité', + 'UI-ProblemManagementOverview-ProblemByPriority+' => '', 'UI-ProblemManagementOverview-ProblemUnassigned' => 'Problèmes non affectés à un agent', - 'UI-ProblemManagementOverview-ProblemUnassigned+' => 'Problèmes non affectés à un agent', + 'UI-ProblemManagementOverview-ProblemUnassigned+' => '', 'UI:ProblemMgmtMenuOverview:Title' => 'Tableau de bord de la Gestion des Problèmes', 'UI:ProblemMgmtMenuOverview:Title+' => 'Tableau de bord de la Gestion des Problèmes', @@ -73,8 +73,8 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:Problem/Attribute:servicesubcategory_name+' => '', 'Class:Problem/Attribute:product' => 'Produit', 'Class:Problem/Attribute:product+' => '', - 'Class:Problem/Attribute:impact' => 'Impacte', - 'Class:Problem/Attribute:impact+' => '', + 'Class:Problem/Attribute:impact' => 'Impact', + 'Class:Problem/Attribute:impact+' => 'Impact indique la séverité du problème, souvent estimé par le nombre de personnes impactées', 'Class:Problem/Attribute:impact/Value:1' => 'Un département', 'Class:Problem/Attribute:impact/Value:1+' => '', 'Class:Problem/Attribute:impact/Value:2' => 'Un service', @@ -82,25 +82,25 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:Problem/Attribute:impact/Value:3' => 'Une personne', 'Class:Problem/Attribute:impact/Value:3+' => '', 'Class:Problem/Attribute:urgency' => 'Urgence', - 'Class:Problem/Attribute:urgency+' => '', - 'Class:Problem/Attribute:urgency/Value:1' => 'critique', - 'Class:Problem/Attribute:urgency/Value:1+' => 'critique', - 'Class:Problem/Attribute:urgency/Value:2' => 'haute', - 'Class:Problem/Attribute:urgency/Value:2+' => 'haute', - 'Class:Problem/Attribute:urgency/Value:3' => 'moyenne', - 'Class:Problem/Attribute:urgency/Value:3+' => 'moyenne', - 'Class:Problem/Attribute:urgency/Value:4' => 'basse', - 'Class:Problem/Attribute:urgency/Value:4+' => 'basse', + 'Class:Problem/Attribute:urgency+' => 'Avec quelle célérité le probléme doit être traité', + 'Class:Problem/Attribute:urgency/Value:1' => 'Critique', + 'Class:Problem/Attribute:urgency/Value:1+' => '', + 'Class:Problem/Attribute:urgency/Value:2' => 'Haute', + 'Class:Problem/Attribute:urgency/Value:2+' => '', + 'Class:Problem/Attribute:urgency/Value:3' => 'Moyenne', + 'Class:Problem/Attribute:urgency/Value:3+' => '', + 'Class:Problem/Attribute:urgency/Value:4' => 'Basse', + 'Class:Problem/Attribute:urgency/Value:4+' => '', 'Class:Problem/Attribute:priority' => 'Priorité', - 'Class:Problem/Attribute:priority+' => '', - 'Class:Problem/Attribute:priority/Value:1' => 'critique', + 'Class:Problem/Attribute:priority+' => 'Ordre dans lequel les problèmes doivent être traités', + 'Class:Problem/Attribute:priority/Value:1' => 'Critique', 'Class:Problem/Attribute:priority/Value:1+' => '', - 'Class:Problem/Attribute:priority/Value:2' => 'haute', + 'Class:Problem/Attribute:priority/Value:2' => 'Haute', 'Class:Problem/Attribute:priority/Value:2+' => '', - 'Class:Problem/Attribute:priority/Value:3' => 'moyenne', + 'Class:Problem/Attribute:priority/Value:3' => 'Moyenne', 'Class:Problem/Attribute:priority/Value:3+' => '', - 'Class:Problem/Attribute:priority/Value:4' => 'basse', - 'Class:Problem/Attribute:priority/Value:4+' => 'Low', + 'Class:Problem/Attribute:priority/Value:4' => 'Basse', + 'Class:Problem/Attribute:priority/Value:4+' => '', 'Class:Problem/Attribute:related_change_id' => 'Changement relatif', 'Class:Problem/Attribute:related_change_id+' => '', 'Class:Problem/Attribute:related_change_ref' => 'Ref Changement relatif', diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php index 9654d13274..5aa3890bb6 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php @@ -6,13 +6,13 @@ Dict::Add('EN US', 'English', 'English', array( 'Menu:RequestManagement' => 'Helpdesk', - 'Menu:RequestManagement+' => 'Helpdesk', + 'Menu:RequestManagement+' => '', 'Menu:RequestManagementProvider' => 'Helpdesk provider', - 'Menu:RequestManagementProvider+' => 'Helpdesk provider', + 'Menu:RequestManagementProvider+' => '', 'Menu:UserRequest:Provider' => 'Open request transfered to provider', - 'Menu:UserRequest:Provider+' => 'Open request transfered to provider', + 'Menu:UserRequest:Provider+' => '', 'Menu:UserRequest:Overview' => 'Overview', - 'Menu:UserRequest:Overview+' => 'Overview', + 'Menu:UserRequest:Overview+' => '', 'Menu:NewUserRequest' => 'New user request', 'Menu:NewUserRequest+' => 'Create a new user request ticket', 'Menu:SearchUserRequests' => 'Search for user requests', @@ -22,11 +22,11 @@ Dict::Add('EN US', 'English', 'English', array( 'Menu:UserRequest:MyRequests' => 'Requests assigned to me', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)', 'Menu:UserRequest:MySupportRequests' => "My support calls", - 'Menu:UserRequest:MySupportRequests+' => "My support calls", + 'Menu:UserRequest:MySupportRequests+' => "", 'Menu:UserRequest:EscalatedRequests' => 'Hot Requests', - 'Menu:UserRequest:EscalatedRequests+' => 'Hot Requests', + 'Menu:UserRequest:EscalatedRequests+' => '', 'Menu:UserRequest:OpenRequests' => 'All open requests', - 'Menu:UserRequest:OpenRequests+' => 'All open requests', + 'Menu:UserRequest:OpenRequests+' => '', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type', 'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests', @@ -80,9 +80,9 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:request_type' => 'Request Type', 'Class:UserRequest/Attribute:request_type+' => '', 'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request', - 'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Service request', + 'Class:UserRequest/Attribute:request_type/Value:service_request+' => '', 'Class:UserRequest/Attribute:impact' => 'Impact', - 'Class:UserRequest/Attribute:impact+' => '', + 'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.', 'Class:UserRequest/Attribute:impact/Value:1' => 'A department', 'Class:UserRequest/Attribute:impact/Value:1+' => '', 'Class:UserRequest/Attribute:impact/Value:2' => 'A service', @@ -90,39 +90,39 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:impact/Value:3' => 'A person', 'Class:UserRequest/Attribute:impact/Value:3+' => '', 'Class:UserRequest/Attribute:priority' => 'Priority', - 'Class:UserRequest/Attribute:priority+' => '', - 'Class:UserRequest/Attribute:priority/Value:1' => 'critical', - 'Class:UserRequest/Attribute:priority/Value:1+' => 'critical', - 'Class:UserRequest/Attribute:priority/Value:2' => 'high', - 'Class:UserRequest/Attribute:priority/Value:2+' => 'high', - 'Class:UserRequest/Attribute:priority/Value:3' => 'medium', - 'Class:UserRequest/Attribute:priority/Value:3+' => 'medium', - 'Class:UserRequest/Attribute:priority/Value:4' => 'low', - 'Class:UserRequest/Attribute:priority/Value:4+' => 'low', + 'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled', + 'Class:UserRequest/Attribute:priority/Value:1' => 'Critical', + 'Class:UserRequest/Attribute:priority/Value:1+' => 'Highest priority', + 'Class:UserRequest/Attribute:priority/Value:2' => 'High', + 'Class:UserRequest/Attribute:priority/Value:2+' => '', + 'Class:UserRequest/Attribute:priority/Value:3' => 'Medium', + 'Class:UserRequest/Attribute:priority/Value:3+' => '', + 'Class:UserRequest/Attribute:priority/Value:4' => 'Low', + 'Class:UserRequest/Attribute:priority/Value:4+' => 'Lowest priority', 'Class:UserRequest/Attribute:urgency' => 'Urgency', - 'Class:UserRequest/Attribute:urgency+' => '', - 'Class:UserRequest/Attribute:urgency/Value:1' => 'critical', - 'Class:UserRequest/Attribute:urgency/Value:1+' => 'critical', - 'Class:UserRequest/Attribute:urgency/Value:2' => 'high', - 'Class:UserRequest/Attribute:urgency/Value:2+' => 'high', - 'Class:UserRequest/Attribute:urgency/Value:3' => 'medium', - 'Class:UserRequest/Attribute:urgency/Value:3+' => 'medium', - 'Class:UserRequest/Attribute:urgency/Value:4' => 'low', - 'Class:UserRequest/Attribute:urgency/Value:4+' => 'low', + 'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved', + 'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical', + 'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent', + 'Class:UserRequest/Attribute:urgency/Value:2' => 'High', + 'Class:UserRequest/Attribute:urgency/Value:2+' => '', + 'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium', + 'Class:UserRequest/Attribute:urgency/Value:3+' => '', + 'Class:UserRequest/Attribute:urgency/Value:4' => 'Low', + 'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level', 'Class:UserRequest/Attribute:origin' => 'Origin', - 'Class:UserRequest/Attribute:origin+' => '', - 'Class:UserRequest/Attribute:origin/Value:in_person' => 'in-person', - 'Class:UserRequest/Attribute:origin/Value:in_person+' => '', - 'Class:UserRequest/Attribute:origin/Value:chat' => 'chat', - 'Class:UserRequest/Attribute:origin/Value:chat+' => '', - 'Class:UserRequest/Attribute:origin/Value:mail' => 'email', - 'Class:UserRequest/Attribute:origin/Value:mail+' => 'email', - 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring', - 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring', - 'Class:UserRequest/Attribute:origin/Value:phone' => 'phone', - 'Class:UserRequest/Attribute:origin/Value:phone+' => 'phone', - 'Class:UserRequest/Attribute:origin/Value:portal' => 'portal', - 'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal', + 'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation', + 'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person', + 'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion', + 'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat', + 'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion', + 'Class:UserRequest/Attribute:origin/Value:mail' => 'Email', + 'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception', + 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring', + 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert', + 'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone', + 'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call', + 'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal', + 'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal', 'Class:UserRequest/Attribute:approver_id' => 'Approver', 'Class:UserRequest/Attribute:approver_id+' => '', 'Class:UserRequest/Attribute:approver_email' => 'Approver Email', @@ -138,9 +138,9 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag', 'Class:UserRequest/Attribute:escalation_flag+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No', - 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No', + 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes', - 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Yes', + 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '', 'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason', 'Class:UserRequest/Attribute:escalation_reason+' => '', 'Class:UserRequest/Attribute:assignment_date' => 'Assignment date', @@ -152,9 +152,9 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending', 'Class:UserRequest/Attribute:cumulatedpending+' => '', 'Class:UserRequest/Attribute:tto' => 'TTO', - 'Class:UserRequest/Attribute:tto+' => '', + 'Class:UserRequest/Attribute:tto+' => 'Time To Own', 'Class:UserRequest/Attribute:ttr' => 'TTR', - 'Class:UserRequest/Attribute:ttr+' => '', + 'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve', 'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline', 'Class:UserRequest/Attribute:tto_escalation_deadline+' => '', 'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed', @@ -170,21 +170,21 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:time_spent' => 'Resolution delay', 'Class:UserRequest/Attribute:time_spent+' => '', 'Class:UserRequest/Attribute:resolution_code' => 'Resolution code', - 'Class:UserRequest/Attribute:resolution_code+' => '', - 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'assistance', - 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'assistance', - 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'bug fixed', - 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed', - 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'hardware repair', - 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair', - 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'other', - 'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'other', - 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'software patch', - 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'software patch', - 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'system update', - 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'system update', - 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'training', - 'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'training', + 'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?', + 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance', + 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed', + 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair', + 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Other', + 'Class:UserRequest/Attribute:resolution_code/Value:other+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software patch', + 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System update', + 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training', + 'Class:UserRequest/Attribute:resolution_code/Value:training+' => '', 'Class:UserRequest/Attribute:solution' => 'Solution', 'Class:UserRequest/Attribute:solution+' => '', 'Class:UserRequest/Attribute:pending_reason' => 'Pending reason', @@ -212,13 +212,13 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction', 'Class:UserRequest/Attribute:user_satisfaction+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied', - 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Very satisfied', + 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Fairly satisfied', - 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Fairly satisfied', + 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Rather dissatified', - 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Rather dissatified', + 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatified', - 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Very dissatified', + 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '', 'Class:UserRequest/Attribute:user_comment' => 'User comment', 'Class:UserRequest/Attribute:user_comment+' => '', 'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname', diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php index aa581c6ac3..26c7ddea28 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php @@ -10,9 +10,9 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Menu:RequestManagement' => 'Gestion des demandes', 'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs', 'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs', - 'Menu:RequestManagementProvider+' => 'Gestion des demandes fournisseurs', + 'Menu:RequestManagementProvider+' => '', 'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur', - 'Menu:UserRequest:Provider+' => 'Demandes transférées à un fournisseur', + 'Menu:UserRequest:Provider+' => '', 'Menu:UserRequest:Overview' => 'Vue d\'ensemble', 'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs', 'Menu:NewUserRequest' => 'Nouvelle demande utilisateur', @@ -22,7 +22,7 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Menu:UserRequest:Shortcuts' => 'Raccourcis', 'Menu:UserRequest:Shortcuts+' => '', 'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées', - 'Menu:UserRequest:MyRequests+' => 'Demandes utilisateurs qui me sont assignées', + 'Menu:UserRequest:MyRequests+' => '', 'Menu:UserRequest:MySupportRequests' => 'Mes appels de support', 'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés', 'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade', @@ -84,7 +84,7 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:request_type/Value:service_request' => 'demande de service', 'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Demander la mise en place d\'une nouvelle fonctionalité', 'Class:UserRequest/Attribute:impact' => 'Impact', - 'Class:UserRequest/Attribute:impact+' => '', + 'Class:UserRequest/Attribute:impact+' => 'Impact indique la séverité de la demande, souvent estimé par le nombre de personnes impactées.', 'Class:UserRequest/Attribute:impact/Value:1' => 'Un département', 'Class:UserRequest/Attribute:impact/Value:1+' => '', 'Class:UserRequest/Attribute:impact/Value:2' => 'Un service', @@ -92,39 +92,39 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:impact/Value:3' => 'Une personne', 'Class:UserRequest/Attribute:impact/Value:3+' => '', 'Class:UserRequest/Attribute:priority' => 'Priorité', - 'Class:UserRequest/Attribute:priority+' => '', - 'Class:UserRequest/Attribute:priority/Value:1' => 'critique', - 'Class:UserRequest/Attribute:priority/Value:1+' => 'critique', - 'Class:UserRequest/Attribute:priority/Value:2' => 'haute', - 'Class:UserRequest/Attribute:priority/Value:2+' => 'haute', - 'Class:UserRequest/Attribute:priority/Value:3' => 'moyenne', - 'Class:UserRequest/Attribute:priority/Value:3+' => 'moyenne', - 'Class:UserRequest/Attribute:priority/Value:4' => 'basse', - 'Class:UserRequest/Attribute:priority/Value:4+' => 'basse', + 'Class:UserRequest/Attribute:priority+' => 'Ordre dans lequel les demandes doivent être traitées', + 'Class:UserRequest/Attribute:priority/Value:1' => 'Critique', + 'Class:UserRequest/Attribute:priority/Value:1+' => 'Priorité la plus haute', + 'Class:UserRequest/Attribute:priority/Value:2' => 'Haute', + 'Class:UserRequest/Attribute:priority/Value:2+' => '', + 'Class:UserRequest/Attribute:priority/Value:3' => 'Moyenne', + 'Class:UserRequest/Attribute:priority/Value:3+' => '', + 'Class:UserRequest/Attribute:priority/Value:4' => 'Basse', + 'Class:UserRequest/Attribute:priority/Value:4+' => 'Priorité la plus basse', 'Class:UserRequest/Attribute:urgency' => 'Urgence', - 'Class:UserRequest/Attribute:urgency+' => '', - 'Class:UserRequest/Attribute:urgency/Value:1' => 'critique', - 'Class:UserRequest/Attribute:urgency/Value:1+' => 'critique', - 'Class:UserRequest/Attribute:urgency/Value:2' => 'haute', - 'Class:UserRequest/Attribute:urgency/Value:2+' => 'haute', - 'Class:UserRequest/Attribute:urgency/Value:3' => 'moyenne', - 'Class:UserRequest/Attribute:urgency/Value:3+' => 'moyenne', - 'Class:UserRequest/Attribute:urgency/Value:4' => 'basse', - 'Class:UserRequest/Attribute:urgency/Value:4+' => 'basse', + 'Class:UserRequest/Attribute:urgency+' => 'Avec quelle célérité la demande doit être traitée', + 'Class:UserRequest/Attribute:urgency/Value:1' => 'Critique', + 'Class:UserRequest/Attribute:urgency/Value:1+' => '', + 'Class:UserRequest/Attribute:urgency/Value:2' => 'Haute', + 'Class:UserRequest/Attribute:urgency/Value:2+' => '', + 'Class:UserRequest/Attribute:urgency/Value:3' => 'Moyenne', + 'Class:UserRequest/Attribute:urgency/Value:3+' => '', + 'Class:UserRequest/Attribute:urgency/Value:4' => 'Basse', + 'Class:UserRequest/Attribute:urgency/Value:4+' => '', 'Class:UserRequest/Attribute:origin' => 'Origine', - 'Class:UserRequest/Attribute:origin+' => '', - 'Class:UserRequest/Attribute:origin/Value:in_person' => 'en personne', - 'Class:UserRequest/Attribute:origin/Value:in_person+' => '', - 'Class:UserRequest/Attribute:origin/Value:chat' => 'chat', - 'Class:UserRequest/Attribute:origin/Value:chat+' => '', - 'Class:UserRequest/Attribute:origin/Value:mail' => 'email', - 'Class:UserRequest/Attribute:origin/Value:mail+' => 'email', - 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'supervision', - 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'supervision', - 'Class:UserRequest/Attribute:origin/Value:phone' => 'téléphone', - 'Class:UserRequest/Attribute:origin/Value:phone+' => 'téléphone', - 'Class:UserRequest/Attribute:origin/Value:portal' => 'portail', - 'Class:UserRequest/Attribute:origin/Value:portal+' => 'portail', + 'Class:UserRequest/Attribute:origin+' => 'Canal par lequel la demande est arrivée', + 'Class:UserRequest/Attribute:origin/Value:in_person' => 'En personne', + 'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Demande créée suite à une discussion en face à face', + 'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat', + 'Class:UserRequest/Attribute:origin/Value:chat+' => 'Demande créée suite à une discussion sur un chat', + 'Class:UserRequest/Attribute:origin/Value:mail' => 'Email', + 'Class:UserRequest/Attribute:origin/Value:mail+' => 'Demande créée suite à la reception d\'un email', + 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Supervision', + 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Demande créée suite à une alerte d\'un systéme de supervision', + 'Class:UserRequest/Attribute:origin/Value:phone' => 'Téléphone', + 'Class:UserRequest/Attribute:origin/Value:phone+' => 'Demande créée suite à un appel téléphonique', + 'Class:UserRequest/Attribute:origin/Value:portal' => 'Portail', + 'Class:UserRequest/Attribute:origin/Value:portal+' => 'Demande créée via un portail utilisateur', 'Class:UserRequest/Attribute:approver_id' => 'Approbateur', 'Class:UserRequest/Attribute:approver_id+' => '', 'Class:UserRequest/Attribute:approver_email' => 'Email Approbateur', @@ -140,9 +140,9 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller', 'Class:UserRequest/Attribute:escalation_flag+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non', - 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Non', + 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui', - 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Oui', + 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '', 'Class:UserRequest/Attribute:escalation_reason' => 'Raison de surveillance', 'Class:UserRequest/Attribute:escalation_reason+' => '', 'Class:UserRequest/Attribute:assignment_date' => 'Date d\'assignation', @@ -154,9 +154,9 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:cumulatedpending' => 'Temps cumulé de suspension', 'Class:UserRequest/Attribute:cumulatedpending+' => '', 'Class:UserRequest/Attribute:tto' => 'TTO', - 'Class:UserRequest/Attribute:tto+' => '', + 'Class:UserRequest/Attribute:tto+' => 'Delai garanti d\'assignation', 'Class:UserRequest/Attribute:ttr' => 'TTR', - 'Class:UserRequest/Attribute:ttr+' => '', + 'Class:UserRequest/Attribute:ttr+' => 'Délai garanti de résolution', 'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Echéance TTO', 'Class:UserRequest/Attribute:tto_escalation_deadline+' => '', 'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?', @@ -172,21 +172,21 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:time_spent' => 'Délai de résolution', 'Class:UserRequest/Attribute:time_spent+' => '', 'Class:UserRequest/Attribute:resolution_code' => 'Code de résolution', - 'Class:UserRequest/Attribute:resolution_code+' => '', - 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'assistance', - 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'assistance', - 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bog', - 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'Résolution de bog', + 'Class:UserRequest/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre la demande ?', + 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance', + 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bug', + 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '', 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Réparation matériel', - 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'Réparation matériel', - 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'autre', - 'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'autre', - 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'patch logiciel', - 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'patch logiciel', - 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'mise à jour système', - 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'mise à jour système', - 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'formation', - 'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'formation', + 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Autre', + 'Class:UserRequest/Attribute:resolution_code/Value:other+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Patch logiciel', + 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'Mise à jour système', + 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Formation', + 'Class:UserRequest/Attribute:resolution_code/Value:training+' => '', 'Class:UserRequest/Attribute:solution' => 'Solution', 'Class:UserRequest/Attribute:solution+' => '', 'Class:UserRequest/Attribute:pending_reason' => 'Raison de suspension', @@ -214,13 +214,13 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfaction client', 'Class:UserRequest/Attribute:user_satisfaction+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Très satisfait', - 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Très satisfait', + 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Plutôt satisfait', - 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Plutôt satisfait', + 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Plutôt mécontent', - 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Plutôt mécontent', + 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Très mécontent', - 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Très mécontent', + 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '', 'Class:UserRequest/Attribute:user_comment' => 'Commentaire client', 'Class:UserRequest/Attribute:user_comment+' => '', 'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'nom usuel requête parente', @@ -249,7 +249,7 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Stimulus:ev_reopen+' => '', 'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Attendre une approbation', 'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '', - 'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La Requête parente ne peut pas être assignée à elle même', + 'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La demande parente ne peut pas être assignée à elle même', 'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets (résoudre les tickets fils)', 'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascader l\'action de résolution de la demande (ev_autoresolve), et aligner les caractéristiques suivantes : service, équipe, agent, information de résolution', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php index 932777e2ab..7474cd5d84 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php @@ -6,13 +6,13 @@ Dict::Add('EN US', 'English', 'English', array( 'Menu:RequestManagement' => 'Helpdesk', - 'Menu:RequestManagement+' => 'Helpdesk', + 'Menu:RequestManagement+' => '', 'Menu:RequestManagementProvider' => 'Helpdesk provider', - 'Menu:RequestManagementProvider+' => 'Helpdesk provider', + 'Menu:RequestManagementProvider+' => '', 'Menu:UserRequest:Provider' => 'Open requests transfered to provider', - 'Menu:UserRequest:Provider+' => 'Open requests transfered to provider', + 'Menu:UserRequest:Provider+' => '', 'Menu:UserRequest:Overview' => 'Overview', - 'Menu:UserRequest:Overview+' => 'Overview', + 'Menu:UserRequest:Overview+' => '', 'Menu:NewUserRequest' => 'New user request', 'Menu:NewUserRequest+' => 'Create a new user request ticket', 'Menu:SearchUserRequests' => 'Search for user requests', @@ -22,11 +22,11 @@ Dict::Add('EN US', 'English', 'English', array( 'Menu:UserRequest:MyRequests' => 'Requests assigned to me', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)', 'Menu:UserRequest:MySupportRequests' => "My support calls", - 'Menu:UserRequest:MySupportRequests+' => "My support calls", + 'Menu:UserRequest:MySupportRequests+' => "", 'Menu:UserRequest:EscalatedRequests' => 'Hot requests', - 'Menu:UserRequest:EscalatedRequests+' => 'Hot requests', + 'Menu:UserRequest:EscalatedRequests+' => '', 'Menu:UserRequest:OpenRequests' => 'All open requests', - 'Menu:UserRequest:OpenRequests+' => 'All open requests', + 'Menu:UserRequest:OpenRequests+' => '', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)', 'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)', @@ -84,11 +84,11 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:request_type' => 'Request Type', 'Class:UserRequest/Attribute:request_type+' => '', 'Class:UserRequest/Attribute:request_type/Value:incident' => 'Incident', - 'Class:UserRequest/Attribute:request_type/Value:incident+' => 'Incident', + 'Class:UserRequest/Attribute:request_type/Value:incident+' => '', 'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request', - 'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Service request', + 'Class:UserRequest/Attribute:request_type/Value:service_request+' => '', 'Class:UserRequest/Attribute:impact' => 'Impact', - 'Class:UserRequest/Attribute:impact+' => '', + 'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected', 'Class:UserRequest/Attribute:impact/Value:1' => 'A department', 'Class:UserRequest/Attribute:impact/Value:1+' => '', 'Class:UserRequest/Attribute:impact/Value:2' => 'A service', @@ -96,39 +96,39 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:impact/Value:3' => 'A person', 'Class:UserRequest/Attribute:impact/Value:3+' => '', 'Class:UserRequest/Attribute:priority' => 'Priority', - 'Class:UserRequest/Attribute:priority+' => '', - 'Class:UserRequest/Attribute:priority/Value:1' => 'critical', - 'Class:UserRequest/Attribute:priority/Value:1+' => 'critical', - 'Class:UserRequest/Attribute:priority/Value:2' => 'high', - 'Class:UserRequest/Attribute:priority/Value:2+' => 'high', - 'Class:UserRequest/Attribute:priority/Value:3' => 'medium', - 'Class:UserRequest/Attribute:priority/Value:3+' => 'medium', - 'Class:UserRequest/Attribute:priority/Value:4' => 'low', - 'Class:UserRequest/Attribute:priority/Value:4+' => 'low', + 'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled', + 'Class:UserRequest/Attribute:priority/Value:1' => 'Critical', + 'Class:UserRequest/Attribute:priority/Value:1+' => 'Highest priority', + 'Class:UserRequest/Attribute:priority/Value:2' => 'High', + 'Class:UserRequest/Attribute:priority/Value:2+' => '', + 'Class:UserRequest/Attribute:priority/Value:3' => 'Medium', + 'Class:UserRequest/Attribute:priority/Value:3+' => '', + 'Class:UserRequest/Attribute:priority/Value:4' => 'Low', + 'Class:UserRequest/Attribute:priority/Value:4+' => 'Lowest priority', 'Class:UserRequest/Attribute:urgency' => 'Urgency', - 'Class:UserRequest/Attribute:urgency+' => '', - 'Class:UserRequest/Attribute:urgency/Value:1' => 'critical', - 'Class:UserRequest/Attribute:urgency/Value:1+' => 'critical', - 'Class:UserRequest/Attribute:urgency/Value:2' => 'high', - 'Class:UserRequest/Attribute:urgency/Value:2+' => 'high', - 'Class:UserRequest/Attribute:urgency/Value:3' => 'medium', - 'Class:UserRequest/Attribute:urgency/Value:3+' => 'medium', - 'Class:UserRequest/Attribute:urgency/Value:4' => 'low', - 'Class:UserRequest/Attribute:urgency/Value:4+' => 'low', + 'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved', + 'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical', + 'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent', + 'Class:UserRequest/Attribute:urgency/Value:2' => 'High', + 'Class:UserRequest/Attribute:urgency/Value:2+' => '', + 'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium', + 'Class:UserRequest/Attribute:urgency/Value:3+' => '', + 'Class:UserRequest/Attribute:urgency/Value:4' => 'Low', + 'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level', 'Class:UserRequest/Attribute:origin' => 'Origin', - 'Class:UserRequest/Attribute:origin+' => '', - 'Class:UserRequest/Attribute:origin/Value:in_person' => 'in-person', - 'Class:UserRequest/Attribute:origin/Value:in_person+' => '', - 'Class:UserRequest/Attribute:origin/Value:chat' => 'chat', - 'Class:UserRequest/Attribute:origin/Value:chat+' => '', - 'Class:UserRequest/Attribute:origin/Value:mail' => 'email', - 'Class:UserRequest/Attribute:origin/Value:mail+' => 'email', - 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring', - 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring', - 'Class:UserRequest/Attribute:origin/Value:phone' => 'phone', - 'Class:UserRequest/Attribute:origin/Value:phone+' => 'phone', - 'Class:UserRequest/Attribute:origin/Value:portal' => 'portal', - 'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal', + 'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation', + 'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person', + 'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion', + 'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat', + 'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion', + 'Class:UserRequest/Attribute:origin/Value:mail' => 'Email', + 'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception', + 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring', + 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert', + 'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone', + 'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call', + 'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal', + 'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal', 'Class:UserRequest/Attribute:approver_id' => 'Approver', 'Class:UserRequest/Attribute:approver_id+' => '', 'Class:UserRequest/Attribute:approver_email' => 'Approver Email', @@ -144,9 +144,9 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag', 'Class:UserRequest/Attribute:escalation_flag+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No', - 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No', + 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes', - 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Yes', + 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '', 'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason', 'Class:UserRequest/Attribute:escalation_reason+' => '', 'Class:UserRequest/Attribute:assignment_date' => 'Assignment date', @@ -158,9 +158,9 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending', 'Class:UserRequest/Attribute:cumulatedpending+' => '', 'Class:UserRequest/Attribute:tto' => 'TTO', - 'Class:UserRequest/Attribute:tto+' => '', + 'Class:UserRequest/Attribute:tto+' => 'Time To Own', 'Class:UserRequest/Attribute:ttr' => 'TTR', - 'Class:UserRequest/Attribute:ttr+' => '', + 'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve', 'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline', 'Class:UserRequest/Attribute:tto_escalation_deadline+' => '', 'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed', @@ -176,21 +176,21 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:time_spent' => 'Resolution delay', 'Class:UserRequest/Attribute:time_spent+' => '', 'Class:UserRequest/Attribute:resolution_code' => 'Resolution code', - 'Class:UserRequest/Attribute:resolution_code+' => '', - 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'assistance', - 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'assistance', - 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'bug fixed', - 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed', - 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'hardware repair', - 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair', - 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'other', - 'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'other', - 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'software patch', - 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'software patch', - 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'system update', - 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'system update', - 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'training', - 'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'training', + 'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?', + 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance', + 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed', + 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair', + 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Other', + 'Class:UserRequest/Attribute:resolution_code/Value:other+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software patch', + 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System update', + 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training', + 'Class:UserRequest/Attribute:resolution_code/Value:training+' => '', 'Class:UserRequest/Attribute:solution' => 'Solution', 'Class:UserRequest/Attribute:solution+' => '', 'Class:UserRequest/Attribute:pending_reason' => 'Pending reason', @@ -214,13 +214,13 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction', 'Class:UserRequest/Attribute:user_satisfaction+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied', - 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Very satisfied', + 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Fairly satisfied', - 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Fairly satisfied', + 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Rather dissatified', - 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Rather dissatified', + 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatified', - 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Very dissatified', + 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '', 'Class:UserRequest/Attribute:user_comment' => 'User comment', 'Class:UserRequest/Attribute:user_comment+' => '', 'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php index 376f59ce9c..44d0ffac8f 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php @@ -10,9 +10,9 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Menu:RequestManagement' => 'Gestion des demandes', 'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs', 'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs', - 'Menu:RequestManagementProvider+' => 'Gestion des demandes fournisseurs', + 'Menu:RequestManagementProvider+' => '', 'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur', - 'Menu:UserRequest:Provider+' => 'Demandes transférées à un fournisseur', + 'Menu:UserRequest:Provider+' => '', 'Menu:UserRequest:Overview' => 'Vue d\'ensemble', 'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs', 'Menu:NewUserRequest' => 'Nouvelle demande utilisateur', @@ -22,7 +22,7 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Menu:UserRequest:Shortcuts' => 'Raccourcis', 'Menu:UserRequest:Shortcuts+' => '', 'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées', - 'Menu:UserRequest:MyRequests+' => 'Demandes utilisateurs qui me sont assignées', + 'Menu:UserRequest:MyRequests+' => '', 'Menu:UserRequest:MySupportRequests' => 'Mes appels Support', 'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés', 'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade', @@ -39,7 +39,7 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest:KnownErrorList' => 'Erreurs connues', 'Class:UserRequest:KnownErrorList+' => 'Erreurs connues liées à des éléments de configuration impactés par ce ticket', 'Menu:UserRequest:MyWorkOrders' => 'Tâches qui me sont assignées', - 'Menu:UserRequest:MyWorkOrders+' => 'Tâches qui me sont assignées', + 'Menu:UserRequest:MyWorkOrders+' => '', 'Class:Problem:KnownProblemList' => 'Problèmes connus', 'Tickets:Related:OpenIncidents' => 'Incidents en cours', )); @@ -90,7 +90,7 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:request_type/Value:service_request' => 'demande de service', 'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Demander la mise en place d\'une nouvelle fonctionalité', 'Class:UserRequest/Attribute:impact' => 'Impact', - 'Class:UserRequest/Attribute:impact+' => '', + 'Class:UserRequest/Attribute:impact+' => 'Impact indique la séverité de la demande, souvent estimé par le nombre de personnes impactées', 'Class:UserRequest/Attribute:impact/Value:1' => 'Un département', 'Class:UserRequest/Attribute:impact/Value:1+' => '', 'Class:UserRequest/Attribute:impact/Value:2' => 'Un service', @@ -98,39 +98,39 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:impact/Value:3' => 'Une personne', 'Class:UserRequest/Attribute:impact/Value:3+' => '', 'Class:UserRequest/Attribute:priority' => 'Priorité', - 'Class:UserRequest/Attribute:priority+' => '', - 'Class:UserRequest/Attribute:priority/Value:1' => 'critique', - 'Class:UserRequest/Attribute:priority/Value:1+' => 'critique', - 'Class:UserRequest/Attribute:priority/Value:2' => 'haute', - 'Class:UserRequest/Attribute:priority/Value:2+' => 'haute', - 'Class:UserRequest/Attribute:priority/Value:3' => 'moyenne', - 'Class:UserRequest/Attribute:priority/Value:3+' => 'moyenne', - 'Class:UserRequest/Attribute:priority/Value:4' => 'basse', - 'Class:UserRequest/Attribute:priority/Value:4+' => 'basse', + 'Class:UserRequest/Attribute:priority+' => 'Ordre dans lequel les demandes doivent être traitées', + 'Class:UserRequest/Attribute:priority/Value:1' => 'Critique', + 'Class:UserRequest/Attribute:priority/Value:1+' => 'Priorité la plus haute', + 'Class:UserRequest/Attribute:priority/Value:2' => 'Haute', + 'Class:UserRequest/Attribute:priority/Value:2+' => '', + 'Class:UserRequest/Attribute:priority/Value:3' => 'Moyenne', + 'Class:UserRequest/Attribute:priority/Value:3+' => '', + 'Class:UserRequest/Attribute:priority/Value:4' => 'Basse', + 'Class:UserRequest/Attribute:priority/Value:4+' => 'Priorité la plus basse', 'Class:UserRequest/Attribute:urgency' => 'Urgence', - 'Class:UserRequest/Attribute:urgency+' => '', - 'Class:UserRequest/Attribute:urgency/Value:1' => 'critique', - 'Class:UserRequest/Attribute:urgency/Value:1+' => 'critique', - 'Class:UserRequest/Attribute:urgency/Value:2' => 'haute', - 'Class:UserRequest/Attribute:urgency/Value:2+' => 'haute', - 'Class:UserRequest/Attribute:urgency/Value:3' => 'moyenne', - 'Class:UserRequest/Attribute:urgency/Value:3+' => 'moyenne', - 'Class:UserRequest/Attribute:urgency/Value:4' => 'basse', - 'Class:UserRequest/Attribute:urgency/Value:4+' => 'basse', + 'Class:UserRequest/Attribute:urgency+' => 'Avec quelle célérité la demande doit être traitée', + 'Class:UserRequest/Attribute:urgency/Value:1' => 'Critique', + 'Class:UserRequest/Attribute:urgency/Value:1+' => '', + 'Class:UserRequest/Attribute:urgency/Value:2' => 'Haute', + 'Class:UserRequest/Attribute:urgency/Value:2+' => '', + 'Class:UserRequest/Attribute:urgency/Value:3' => 'Moyenne', + 'Class:UserRequest/Attribute:urgency/Value:3+' => '', + 'Class:UserRequest/Attribute:urgency/Value:4' => 'Basse', + 'Class:UserRequest/Attribute:urgency/Value:4+' => '', 'Class:UserRequest/Attribute:origin' => 'Origine', - 'Class:UserRequest/Attribute:origin+' => '', - 'Class:UserRequest/Attribute:origin/Value:in_person' => 'en personne', - 'Class:UserRequest/Attribute:origin/Value:in_person+' => '', - 'Class:UserRequest/Attribute:origin/Value:chat' => 'chat', - 'Class:UserRequest/Attribute:origin/Value:chat+' => '', - 'Class:UserRequest/Attribute:origin/Value:mail' => 'email', - 'Class:UserRequest/Attribute:origin/Value:mail+' => 'email', - 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'supervision', - 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'supervision', - 'Class:UserRequest/Attribute:origin/Value:phone' => 'téléphone', - 'Class:UserRequest/Attribute:origin/Value:phone+' => 'téléphone', - 'Class:UserRequest/Attribute:origin/Value:portal' => 'portail', - 'Class:UserRequest/Attribute:origin/Value:portal+' => 'portail', + 'Class:UserRequest/Attribute:origin+' => 'Canal par lequel la demande est arrivée', + 'Class:UserRequest/Attribute:origin/Value:in_person' => 'En personne', + 'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Demande créée suite à une discussion en face à face', + 'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat', + 'Class:UserRequest/Attribute:origin/Value:chat+' => 'Demande créée suite à une discussion sur un chat', + 'Class:UserRequest/Attribute:origin/Value:mail' => 'Email', + 'Class:UserRequest/Attribute:origin/Value:mail+' => 'Demande créée suite à la réception d\'un email', + 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Supervision', + 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Demande créée suite à une alerte d\'un systéme de supervision', + 'Class:UserRequest/Attribute:origin/Value:phone' => 'Téléphone', + 'Class:UserRequest/Attribute:origin/Value:phone+' => 'Demande créée suite à un appel téléphonique', + 'Class:UserRequest/Attribute:origin/Value:portal' => 'Portail', + 'Class:UserRequest/Attribute:origin/Value:portal+' => 'Demande créée via un portail utilisateur', 'Class:UserRequest/Attribute:approver_id' => 'Approbateur', 'Class:UserRequest/Attribute:approver_id+' => '', 'Class:UserRequest/Attribute:approver_email' => 'Email Approbateur', @@ -146,9 +146,9 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller', 'Class:UserRequest/Attribute:escalation_flag+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non', - 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Non', + 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui', - 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Oui', + 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '', 'Class:UserRequest/Attribute:escalation_reason' => 'Raison de surveillance', 'Class:UserRequest/Attribute:escalation_reason+' => '', 'Class:UserRequest/Attribute:assignment_date' => 'Date d\'assignation', @@ -160,9 +160,9 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:cumulatedpending' => 'Temps cumulé de suspension', 'Class:UserRequest/Attribute:cumulatedpending+' => '', 'Class:UserRequest/Attribute:tto' => 'TTO', - 'Class:UserRequest/Attribute:tto+' => '', + 'Class:UserRequest/Attribute:tto+' => 'Delai garanti d\'assignation', 'Class:UserRequest/Attribute:ttr' => 'TTR', - 'Class:UserRequest/Attribute:ttr+' => '', + 'Class:UserRequest/Attribute:ttr+' => 'Délai garanti de résolution', 'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Echéance TTO', 'Class:UserRequest/Attribute:tto_escalation_deadline+' => '', 'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?', @@ -178,21 +178,21 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:time_spent' => 'Délai de résolution', 'Class:UserRequest/Attribute:time_spent+' => '', 'Class:UserRequest/Attribute:resolution_code' => 'Code de résolution', - 'Class:UserRequest/Attribute:resolution_code+' => '', - 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'assistance', - 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'assistance', - 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bog', - 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'Résolution de bog', + 'Class:UserRequest/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre la demande ?', + 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance', + 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bug', + 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '', 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Réparation matériel', - 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'Réparation matériel', - 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'autre', - 'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'autre', - 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'patch logiciel', - 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'patch logiciel', - 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'mise à jour système', - 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'mise à jour système', - 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'formation', - 'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'formation', + 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Autre', + 'Class:UserRequest/Attribute:resolution_code/Value:other+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Patch logiciel', + 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'Mise à jour système', + 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '', + 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Formation', + 'Class:UserRequest/Attribute:resolution_code/Value:training+' => '', 'Class:UserRequest/Attribute:solution' => 'Solution', 'Class:UserRequest/Attribute:solution+' => '', 'Class:UserRequest/Attribute:pending_reason' => 'Raison de suspension', @@ -216,13 +216,13 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfaction client', 'Class:UserRequest/Attribute:user_satisfaction+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Très satisfait', - 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Très satisfait', + 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Plutôt satisfait', - 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Plutôt satisfait', + 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Plutôt mécontent', - 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Plutôt mécontent', + 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Très mécontent', - 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Très mécontent', + 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '', 'Class:UserRequest/Attribute:user_comment' => 'Commentaire client', 'Class:UserRequest/Attribute:user_comment+' => '', 'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'nom usuel requête parente', @@ -251,12 +251,12 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Class:UserRequest/Stimulus:ev_reopen+' => '', 'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Attendre une approbation', 'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '', - 'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La Requête parente ne peut pas être assignée à elle même', + 'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La demande parente ne peut pas être assignée à elle même', )); Dict::Add('FR FR', 'French', 'Français', array( - 'Portal:TitleDetailsFor_Request' => 'Détail de la requête', + 'Portal:TitleDetailsFor_Request' => 'Détail de la demande', 'Portal:ButtonUpdate' => 'Mettre à jour', 'Portal:ButtonClose' => 'Fermer', 'Portal:ButtonReopen' => 'Re-ouvrir', @@ -265,11 +265,11 @@ Dict::Add('FR FR', 'French', 'Français', array( 'Portal:SelectServiceElementFrom_Service' => 'Sélectionnez un élément de service pour %1$s', 'Portal:ListServices' => 'Liste des services', 'Portal:TitleDetailsFor_Service' => 'Détail d\'un service', - 'Portal:Button:CreateRequestFromService' => 'Créer une requête pour ce service', - 'Portal:ListOpenRequests' => 'Requêtes ouverts', + 'Portal:Button:CreateRequestFromService' => 'Créer une demande pour ce service', + 'Portal:ListOpenRequests' => 'Demandes en cours', 'Portal:UserRequest:MoreInfo' => 'Informations complémentaires', 'Portal:Details-Service-Element' => 'Eléments de service', - 'Portal:NoClosedTicket' => 'Pas de requête fermée', + 'Portal:NoClosedTicket' => 'Pas de demande fermée', 'Portal:NoService' => '', 'Portal:ListOpenProblems' => 'Problèmes en cours', 'Portal:ShowProblem' => 'Problèmes',