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20 lines
565 B
XML
20 lines
565 B
XML
<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<TriggerOnObjectCreate id="20">
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<description>User Request ticket creation</description>
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<target_class>UserRequest</target_class>
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</TriggerOnObjectCreate>
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<TriggerOnStateEnter id="50">
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<description>User Request ticket assigned to agent</description>
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<target_class>UserRequest</target_class>
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<state>assigned</state>
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</TriggerOnStateEnter>
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<TriggerOnStateEnter id="60">
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<description>User Request ticket resolved</description>
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<target_class>UserRequest</target_class>
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<state>resolved</state>
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</TriggerOnStateEnter>
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</Set>
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