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Dispatched sample data for notifications (user requests vs incident tickets)
SVN:trunk[836]
This commit is contained in:
Romain Quetiez
@@ -775,8 +775,6 @@ Dict::Add('FR FR', 'French', 'Français', array(
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'Menu:ExportMenu' => 'Exportation',
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'Menu:ExportMenu+' => 'Exportation des résultats d\'une requête en HTML, CSV ou XML',
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'Menu:IncidentManagementMenu' => 'Gestion des Incidents',
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'Menu:IncidentManagementMenu+' => 'Gestion des Incidents',
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'UI:IncidentManagementMenu:Title' => 'Résumé des incidents',
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'UI-IncidentManagementMenu-IncidentsByType' => 'Incidents par type',
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'UI-IncidentManagementMenu-IncidentsByStatus' => 'Incidents par état',
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@@ -31,7 +31,8 @@ SetupWebPage::AddModule(
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'es_cr.dict.itop-incident-mgmt.php',
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),
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'data.struct' => array(
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//'data.struct.itop-incident-mgmt.xml',
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'data.struct.ta-triggers.xml',
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'data.struct.ta-links.xml',
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),
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'data.sample' => array(
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//'data.sample.itop-incident-mgmt.xml',
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23
modules/itop-request-mgmt-1.0.0/data.struct.ta-links.xml
Normal file
23
modules/itop-request-mgmt-1.0.0/data.struct.ta-links.xml
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@@ -0,0 +1,23 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<lnkTriggerAction id="4">
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<action_id>2</action_id>
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<trigger_id>50</trigger_id>
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<order>1</order>
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</lnkTriggerAction>
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<lnkTriggerAction id="5">
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<action_id>3</action_id>
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<trigger_id>50</trigger_id>
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<order>2</order>
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</lnkTriggerAction>
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<lnkTriggerAction id="6">
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<action_id>3</action_id>
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<trigger_id>60</trigger_id>
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<order>1</order>
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</lnkTriggerAction>
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<lnkTriggerAction id="7">
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<action_id>1</action_id>
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<trigger_id>20</trigger_id>
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<order>1</order>
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</lnkTriggerAction>
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</Set>
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19
modules/itop-request-mgmt-1.0.0/data.struct.ta-triggers.xml
Normal file
19
modules/itop-request-mgmt-1.0.0/data.struct.ta-triggers.xml
Normal file
@@ -0,0 +1,19 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<TriggerOnObjectCreate id="20">
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<description>User Request ticket creation</description>
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<target_class>UserRequest</target_class>
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</TriggerOnObjectCreate>
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<TriggerOnStateEnter id="50">
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<description>User Request ticket assigned to agent</description>
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<target_class>UserRequest</target_class>
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<state>assigned</state>
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</TriggerOnStateEnter>
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<TriggerOnStateEnter id="60">
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<description>User Request ticket resolved</description>
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<target_class>UserRequest</target_class>
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<state>resolved</state>
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</TriggerOnStateEnter>
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</Set>
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@@ -30,7 +30,8 @@ SetupWebPage::AddModule(
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'es_cr.dict.itop-request-mgmt.php',
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),
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'data.struct' => array(
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//'data.struct.itop-request-mgmt.xml',
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'data.struct.ta-triggers.xml',
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'data.struct.ta-links.xml',
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),
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'data.sample' => array(
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//'data.sample.itop-request-mgmt.xml',
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@@ -1,7 +1,7 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<ActionEmail id="1">
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<name>Incident Notification to a Workgroup</name>
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<name>Notification to a Workgroup</name>
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<description>This action informs a team that a ticket has been assigned their workgroup</description>
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<status>disabled</status>
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<test_recipient></test_recipient>
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@@ -13,7 +13,7 @@
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<subject>The ticket $this->name()$, priority $this->label(priority)$ has been assigned to the workgroup $this->workgroup_name$</subject>
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<body><html>
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<body>
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<p>The incident ticket $this->name()$ has been assigned to the workgroup $this->workgroup_name$.</p>
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<p>The ticket $this->name()$ has been assigned to the workgroup $this->workgroup_name$.</p>
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<p>Description: $this->title$</p>
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<p>Title: $this->title$</p>
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<hr/>
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@@ -23,7 +23,7 @@
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<importance>normal</importance>
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</ActionEmail>
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<ActionEmail id="2">
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<name>Incident notification to Agent</name>
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<name>Notification to Agent</name>
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<description>This action informs an agent that a ticket has been assigned to her/him</description>
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<status>disabled</status>
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<test_recipient></test_recipient>
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@@ -35,7 +35,7 @@
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<subject>The ticket $this->name()$, priority $this->label(priority)$ has been assigned to you</subject>
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<body><html>
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<body>
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<p>The incident ticket $this->name()$ has been assigned to you.</p>
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<p>The ticket $this->name()$ has been assigned to you.</p>
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<p>Description: $this->title$</p>
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<p>Title: $this->title$</p>
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<hr/>
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@@ -45,7 +45,7 @@
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<importance>normal</importance>
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</ActionEmail>
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<ActionEmail id="3">
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<name>Incident Notification to caller</name>
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<name>Notification to caller</name>
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<description>This action is used to inform the caller</description>
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<status>disabled</status>
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<test_recipient></test_recipient>
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@@ -57,7 +57,7 @@
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<subject>Ticket $this->name()$, priority $this->label(priority)$ - $this->status$</subject>
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<body><html>
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<body>
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<p>The incident ticket $this->name()$ has changed to status $this->status$</p>
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<p>The ticket $this->name()$ has changed to status $this->status$</p>
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<p>Last update: $this->last_update$</p>
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<hr/>
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<p>for more information on this ticket, click here: $this->hyperlink(portal)$</p>
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@@ -29,9 +29,7 @@ SetupWebPage::AddModule(
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'es_cr.dict.itop-tickets.php',
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),
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'data.struct' => array(
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'data.struct.ta-triggers.xml',
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'data.struct.ta-actions.xml',
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'data.struct.ta-links.xml',
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),
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'data.sample' => array(
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),
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