mirror of
https://github.com/Combodo/iTop.git
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fa8ecb956e
* N°8776 - Move Attachemnt above caselog in the UR form in the portal * N°8623 - French dictionaries, fix missing entries * N°8496 - Add tooltips on Known Error class * N°8445 - Color "Priority" on Userrequest & Incident in ITIL * N°8378 - Missing rights on incident for SuperUser * N°8040 - FR dico replacing left "Statut" by "Etat" * N°7755 - Add tto_time_spent and ttr_time_spent on standard datamodel
270 lines
16 KiB
PHP
270 lines
16 KiB
PHP
<?php
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/**
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* Localized data
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*
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* @copyright Copyright (C) 2010-2024 Combodo SAS
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* @license https://opensource.org/licenses/AGPL-3.0
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*
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*/
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/**
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*
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*/
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Dict::Add('TR TR', 'Turkish', 'Türkçe', [
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'Menu:RequestManagement' => 'Helpdesk~~',
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'Menu:RequestManagement+' => '',
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'Menu:RequestManagementProvider' => 'Helpdesk provider~~',
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'Menu:RequestManagementProvider+' => '',
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'Menu:UserRequest:Provider' => 'Open request transferred to provider~~',
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'Menu:UserRequest:Provider+' => '',
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'Menu:UserRequest:Overview' => 'Overview~~',
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'Menu:UserRequest:Overview+' => '',
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'Menu:NewUserRequest' => 'New user request~~',
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'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
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'Menu:SearchUserRequests' => 'Search for user requests~~',
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'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
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'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
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'Menu:UserRequest:Shortcuts+' => '~~',
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'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
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'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
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'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
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'Menu:UserRequest:MySupportRequests+' => '',
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'Menu:UserRequest:EscalatedRequests' => 'Hot Requests~~',
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'Menu:UserRequest:EscalatedRequests+' => '',
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'Menu:UserRequest:OpenRequests' => 'All open requests~~',
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'Menu:UserRequest:OpenRequests+' => '',
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'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
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'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~',
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'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests~~',
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'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open requests by status~~',
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'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open requests by agent~~',
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'UI-RequestManagementOverview-OpenRequestByType' => 'Open requests by type~~',
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'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open requests by customer~~',
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'Class:UserRequest:KnownErrorList' => 'Known Errors~~',
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'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
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]);
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// Dictionnay conventions
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// Class:<class_name>
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// Class:<class_name>+
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// Class:<class_name>/Attribute:<attribute_code>
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// Class:<class_name>/Attribute:<attribute_code>+
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
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// Class:<class_name>/Stimulus:<stimulus_code>
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// Class:<class_name>/Stimulus:<stimulus_code>+
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//
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// Class: UserRequest
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//
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Dict::Add('TR TR', 'Turkish', 'Türkçe', [
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'Class:UserRequest' => 'User Request~~',
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'Class:UserRequest+' => '~~',
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'Class:UserRequest/Attribute:status' => 'Status~~',
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'Class:UserRequest/Attribute:status+' => '~~',
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'Class:UserRequest/Attribute:status/Value:new' => 'New~~',
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'Class:UserRequest/Attribute:status/Value:new+' => '~~',
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'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
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'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
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'Class:UserRequest/Attribute:status/Value:assigned' => 'Assigned~~',
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'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
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'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
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'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
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'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
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'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
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'Class:UserRequest/Attribute:status/Value:approved' => 'Approved~~',
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'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
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'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejected~~',
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'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
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'Class:UserRequest/Attribute:status/Value:pending' => 'Pending~~',
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'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
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'Class:UserRequest/Attribute:status/Value:resolved' => 'Resolved~~',
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'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
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'Class:UserRequest/Attribute:status/Value:closed' => 'Closed~~',
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'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
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'Class:UserRequest/Attribute:request_type' => 'Request Type~~',
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'Class:UserRequest/Attribute:request_type+' => '~~',
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'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request~~',
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'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
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'Class:UserRequest/Attribute:impact' => 'Impact~~',
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'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.~~',
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'Class:UserRequest/Attribute:impact/Value:1' => 'A department~~',
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'Class:UserRequest/Attribute:impact/Value:1+' => '~~',
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'Class:UserRequest/Attribute:impact/Value:2' => 'A service~~',
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'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
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'Class:UserRequest/Attribute:impact/Value:3' => 'A person~~',
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'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
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'Class:UserRequest/Attribute:priority' => 'Priority~~',
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'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~',
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'Class:UserRequest/Attribute:priority/Value:1' => 'Critical~~',
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'Class:UserRequest/Attribute:priority/Value:1+' => '',
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'Class:UserRequest/Attribute:priority/Value:2' => 'High~~',
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'Class:UserRequest/Attribute:priority/Value:2+' => '',
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'Class:UserRequest/Attribute:priority/Value:3' => 'Medium~~',
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'Class:UserRequest/Attribute:priority/Value:3+' => '',
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'Class:UserRequest/Attribute:priority/Value:4' => 'Low~~',
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'Class:UserRequest/Attribute:priority/Value:4+' => '',
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'Class:UserRequest/Attribute:urgency' => 'Urgency~~',
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'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
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'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical~~',
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'Class:UserRequest/Attribute:urgency/Value:1+' => '',
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'Class:UserRequest/Attribute:urgency/Value:2' => 'High~~',
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'Class:UserRequest/Attribute:urgency/Value:2+' => '',
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'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium~~',
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'Class:UserRequest/Attribute:urgency/Value:3+' => '',
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'Class:UserRequest/Attribute:urgency/Value:4' => 'Low~~',
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'Class:UserRequest/Attribute:urgency/Value:4+' => '',
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'Class:UserRequest/Attribute:origin' => 'Origin~~',
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'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
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'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
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'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
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'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
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'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
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'Class:UserRequest/Attribute:origin/Value:mail' => 'Email~~',
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'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~',
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'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring~~',
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'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~',
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'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone~~',
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'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~',
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'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal~~',
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'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~',
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'Class:UserRequest/Attribute:approver_id' => 'Approver~~',
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'Class:UserRequest/Attribute:approver_id+' => '~~',
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'Class:UserRequest/Attribute:approver_email' => 'Approver Email~~',
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'Class:UserRequest/Attribute:approver_email+' => '~~',
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'Class:UserRequest/Attribute:service_id' => 'Service~~',
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'Class:UserRequest/Attribute:service_id+' => '~~',
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'Class:UserRequest/Attribute:service_name' => 'Service name~~',
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'Class:UserRequest/Attribute:service_name+' => '~~',
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'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service subcategory~~',
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'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
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'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
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'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
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'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag~~',
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'Class:UserRequest/Attribute:escalation_flag+' => '~~',
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'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No~~',
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'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
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'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes~~',
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'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
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'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason~~',
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'Class:UserRequest/Attribute:escalation_reason+' => '~~',
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'Class:UserRequest/Attribute:assignment_date' => 'Assignment date~~',
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'Class:UserRequest/Attribute:assignment_date+' => '~~',
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'Class:UserRequest/Attribute:resolution_date' => 'Resolution date~~',
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'Class:UserRequest/Attribute:resolution_date+' => '~~',
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'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
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'Class:UserRequest/Attribute:last_pending_date+' => '~~',
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'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
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'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
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'Class:UserRequest/Attribute:tto' => 'TTO~~',
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'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
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'Class:UserRequest/Attribute:ttr' => 'TTR~~',
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'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
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'Class:UserRequest/Attribute:tto_time_spent' => 'TTO time spent~~',
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'Class:UserRequest/Attribute:tto_time_spent+' => '~~',
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'Class:UserRequest/Attribute:ttr_time_spent' => 'TTR time spent~~',
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'Class:UserRequest/Attribute:ttr_time_spent+' => '~~',
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'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
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'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
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'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed~~',
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'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
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'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over~~',
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'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
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'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
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'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
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'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
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'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
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'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over~~',
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'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
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'Class:UserRequest/Attribute:time_spent' => 'Resolution delay~~',
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'Class:UserRequest/Attribute:time_spent+' => '~~',
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'Class:UserRequest/Attribute:resolution_code' => 'Resolution code~~',
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'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~',
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'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance~~',
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'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed~~',
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'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair~~',
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'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Other~~',
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'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software patch~~',
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'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System update~~',
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'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training~~',
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'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
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'Class:UserRequest/Attribute:solution' => 'Solution~~',
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'Class:UserRequest/Attribute:solution+' => '~~',
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'Class:UserRequest/Attribute:pending_reason' => 'Pending reason~~',
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'Class:UserRequest/Attribute:pending_reason+' => '~~',
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'Class:UserRequest/Attribute:parent_request_id' => 'Parent request~~',
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'Class:UserRequest/Attribute:parent_request_id+' => '~~',
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'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
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'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
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'Class:UserRequest/Attribute:parent_request_ref' => 'Ref request~~',
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'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
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'Class:UserRequest/Attribute:parent_problem_id' => 'Parent problem~~',
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'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
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'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref problem~~',
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'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
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'Class:UserRequest/Attribute:parent_change_id' => 'Parent change~~',
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'Class:UserRequest/Attribute:parent_change_id+' => '~~',
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'Class:UserRequest/Attribute:parent_change_ref' => 'Ref change~~',
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'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
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'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
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'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
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'Class:UserRequest/Attribute:related_request_list' => 'Child Requests~~',
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'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
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'Class:UserRequest/Attribute:public_log' => 'Public log~~',
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'Class:UserRequest/Attribute:public_log+' => '~~',
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'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction~~',
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'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
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'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied~~',
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'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
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'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Fairly satisfied~~',
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'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
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'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Rather dissatisfied~~',
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'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
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'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatisfied~~',
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'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
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'Class:UserRequest/Attribute:user_comment' => 'User comment~~',
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'Class:UserRequest/Attribute:user_comment+' => '~~',
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'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname~~',
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'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
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'Class:UserRequest/Stimulus:ev_assign' => 'Assign~~',
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'Class:UserRequest/Stimulus:ev_assign+' => '~~',
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'Class:UserRequest/Stimulus:ev_reassign' => 'Re-assign~~',
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'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
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'Class:UserRequest/Stimulus:ev_approve' => 'Approve~~',
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'Class:UserRequest/Stimulus:ev_approve+' => '~~',
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'Class:UserRequest/Stimulus:ev_reject' => 'Reject~~',
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'Class:UserRequest/Stimulus:ev_reject+' => '~~',
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'Class:UserRequest/Stimulus:ev_pending' => 'Pending~~',
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'Class:UserRequest/Stimulus:ev_pending+' => '~~',
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'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout~~',
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'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
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'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
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'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
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'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatic close~~',
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'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
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'Class:UserRequest/Stimulus:ev_resolve' => 'Mark as resolved~~',
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'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
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'Class:UserRequest/Stimulus:ev_close' => 'Close this request~~',
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'Class:UserRequest/Stimulus:ev_close+' => '~~',
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'Class:UserRequest/Stimulus:ev_reopen' => 'Re-open~~',
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'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
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'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wait for approval~~',
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'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
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'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
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'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
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'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
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]);
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Dict::Add('TR TR', 'Turkish', 'Türkçe', [
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'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
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'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
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'Organization:Overview:Tickets' => 'Tickets for this organization~~',
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]);
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