cleanup

* N°9639 - Uninstallation Analysis better count method

* N°9639 - Fix tests

* N°9639 - Refactor deletion plan handling with new entity classes for improved structure and clarity

* N°9639 - Refactor deletion plan methods to use class names instead of table names and add TotalCount method

* N°9639 - Add messages to tests

* N°9639 - Refactor data feature removal logic and update database queries for consistency

* N°9639 - Refactor SQL queries to use backticks for table and field names

* N°9639 - Enhance deletion logic and add circular reference handling in cleanup process

* N°9639 - Add filtering methods to DeletionPlan classes for improved data cleanup

* N°9639 - Add filtering methods to DeletionPlan classes for improved data cleanup

* N°9639 - Refactor DeletionPlanItem to remove unused queries and simplify constructor

* N°9639 - Refactor variable name for clarity in hierarchical key update process

* Update tests/php-unit-tests/unitary-tests/datamodels/2.x/combodo-data-feature-removal/simulate-audit-from-setup.php

Co-authored-by: greptile-apps[bot] <165735046+greptile-apps[bot]@users.noreply.github.com>

* N°9639 - Clarify comment on deletion plan to indicate prevention of infinite loops

* N°9639 - Remove unused deletion plan from DataFeatureRemovalController

---------

Co-authored-by: greptile-apps[bot] <165735046+greptile-apps[bot]@users.noreply.github.com>

addons/userrights/userrightsprofile.class.inc.php

@@ -582,16 +582,26 @@ class UserRightsProfile extends UserRightsAddOnAPI
 	 */
 	public function ListProfiles($oUser)
 	{
-		$aRet = [];
-		$oSearch = new DBObjectSearch('URP_UserProfile');
-		$oSearch->AllowAllData();
-		$oSearch->NoContextParameters();
-		$oSearch->Addcondition('userid', $oUser->GetKey(), '=');
-		$oProfiles = new DBObjectSet($oSearch);
-		while ($oUserProfile = $oProfiles->Fetch()) {
-			$aRet[$oUserProfile->Get('profileid')] = $oUserProfile->Get('profileid_friendlyname');
+		if (count($oUser->ListChanges()) === 0) { // backward compatibility
+			$aRet = [];
+			$oSearch = new DBObjectSearch('URP_UserProfile');
+			$oSearch->AllowAllData();
+			$oSearch->NoContextParameters();
+			$oSearch->Addcondition('userid', $oUser->GetKey(), '=');
+			$oProfiles = new DBObjectSet($oSearch);
+			while ($oUserProfile = $oProfiles->Fetch()) {
+				$aRet[$oUserProfile->Get('profileid')] = $oUserProfile->Get('profileid_friendlyname');
+			}
+
+			return $aRet;
+		} else {
+			$aRet = [];
+			$oProfilesSet = $oUser->Get('profile_list');
+			foreach ($oProfilesSet as $oUserProfile) {
+				$aRet[$oUserProfile->Get('profileid')] = $oUserProfile->Get('profileid_friendlyname');
+			}
+			return $aRet;
 		}
-		return $aRet;
 	}
 
 	public function GetSelectFilter($oUser, $sClass, $aSettings = [])
@@ -705,26 +715,23 @@ class UserRightsProfile extends UserRightsAddOnAPI
 	protected function GetUserActionGrant($oUser, $sClass, $iActionCode)
 	{
 		$this->LoadCache();
-
-		// load and cache permissions for the current user on the given class
-		//
-		$iUser = $oUser->GetKey();
-		if (isset($this->m_aObjectActionGrants[$iUser][$sClass][$iActionCode])) {
-			$aTest = $this->m_aObjectActionGrants[$iUser][$sClass][$iActionCode];
-			if (is_array($aTest)) {
-				return $aTest;
+		if (count($oUser->ListChanges()) === 0) {
+			// load and cache permissions for the current user on the given class
+			if (isset($this->m_aObjectActionGrants[$oUser->GetKey()][$sClass][$iActionCode])) {
+				$aTest = $this->m_aObjectActionGrants[$oUser->GetKey()][$sClass][$iActionCode];
+				if (is_array($aTest)) {
+					return $aTest;
+				}
 			}
 		}
 
 		$sAction = self::$m_aActionCodes[$iActionCode];
 
 		$bStatus = null;
-		// Cache user's profiles
-		if (false === array_key_exists($iUser, $this->aUsersProfilesList)) {
-			$this->aUsersProfilesList[$iUser] = UserRights::ListProfiles($oUser);
-		}
+
+		$aProfileList = $this->GetProfileList($oUser);
 		// Call the API of UserRights because it caches the list for us
-		foreach ($this->aUsersProfilesList[$iUser] as $iProfile => $oProfile) {
+		foreach ($aProfileList as $iProfile => $oProfile) {
 			$bGrant = $this->GetProfileActionGrant($iProfile, $sClass, $sAction);
 			if (!is_null($bGrant)) {
 				if ($bGrant) {
@@ -742,7 +749,9 @@ class UserRightsProfile extends UserRightsAddOnAPI
 		$aRes = [
 			'permission' => $iPermission,
 		];
-		$this->m_aObjectActionGrants[$iUser][$sClass][$iActionCode] = $aRes;
+		if (count($oUser->ListChanges()) === 0) {
+			$this->m_aObjectActionGrants[$oUser->GetKey()][$sClass][$iActionCode] = $aRes;
+		}
 		return $aRes;
 	}
 
@@ -824,18 +833,14 @@ class UserRightsProfile extends UserRightsAddOnAPI
 	{
 		$this->LoadCache();
 		// Note: this code is VERY close to the code of IsActionAllowed()
-		$iUser = $oUser->GetKey();
 
-		// Cache user's profiles
-		if (false === array_key_exists($iUser, $this->aUsersProfilesList)) {
-			$this->aUsersProfilesList[$iUser] = UserRights::ListProfiles($oUser);
-		}
+		$aProfileList  = $this->GetProfileList($oUser);
 
 		// Note: The object set is ignored because it was interesting to optimize for huge data sets
 		//       and acceptable to consider only the root class of the object set
 		$bStatus = null;
 		// Call the API of UserRights because it caches the list for us
-		foreach ($this->aUsersProfilesList[$iUser] as $iProfile => $oProfile) {
+		foreach ($aProfileList as $iProfile => $oProfile) {
 			$bGrant = $this->GetClassStimulusGrant($iProfile, $sClass, $sStimulusCode);
 			if (!is_null($bGrant)) {
 				if ($bGrant) {
@@ -893,6 +898,25 @@ class UserRightsProfile extends UserRightsAddOnAPI
 		}
 		return $bHasSharing;
 	}
+
+	/**
+	 * @param \User $oUser
+	 *
+	 * @return array
+	 * @throws \Exception
+	 */
+	public function GetProfileList(User $oUser): array
+	{
+		if (count($oUser->ListChanges()) === 0) { // if user is already in db and not changed
+			$iUser = $oUser->GetKey();
+			if (false === array_key_exists($iUser, $this->aUsersProfilesList)) {
+				$aProfiles = UserRights::ListProfiles($oUser);
+				$this->aUsersProfilesList[$iUser] = $aProfiles;
+			}
+			return $this->aUsersProfilesList[$iUser];
+		}
+		return UserRights::ListProfiles($oUser);
+	}
 }
 
 UserRights::SelectModule('UserRightsProfile');

core/cmdbsource.class.inc.php

@@ -916,7 +916,9 @@ class CMDBSource
 		$aColumn = [];
 		$aData = self::QueryToArray($sSql);
 		foreach ($aData as $aRow) {
-			@$aColumn[] = $aRow[$col];
+			if ($aRow[$col] !== null) {
+				$aColumn[] = $aRow[$col];
+			}
 		}
 		return $aColumn;
 	}

core/metamodel.class.php

@@ -5761,36 +5761,37 @@ abstract class MetaModel
 
 		self::$m_sEnvironment = $sEnvironment;
 
-		try {
-			if (!defined('MODULESROOT')) {
-				define('MODULESROOT', APPROOT.'env-'.self::$m_sEnvironment.'/');
+		if (!defined('MODULESROOT')) {
+			define('MODULESROOT', APPROOT.'env-'.self::$m_sEnvironment.'/');
 
-				self::$m_bTraceSourceFiles = $bTraceSourceFiles;
+			self::$m_bTraceSourceFiles = $bTraceSourceFiles;
 
-				// $config can be either a filename, or a Configuration object (volatile!)
-				if ($config instanceof Config) {
-					self::LoadConfig($config, $bAllowCache);
-				} else {
-					self::LoadConfig(new Config($config), $bAllowCache);
-				}
-
-				if ($bModelOnly) {
-					return;
-				}
+			// $config can be either a filename, or a Configuration object (volatile!)
+			if ($config instanceof Config) {
+				self::LoadConfig($config, $bAllowCache);
+			} else {
+				self::LoadConfig(new Config($config), $bAllowCache);
 			}
 
-			CMDBSource::SelectDB(self::$m_sDBName);
-
-			foreach (MetaModel::EnumPlugins('ModuleHandlerApiInterface') as $oPHPClass) {
-				$oPHPClass::OnMetaModelStarted();
+			if ($bModelOnly) {
+				// Event service must be initialized after the MetaModel startup, otherwise it cannot discover classes implementing the iEventServiceSetup interface
+				EventService::InitService();
+				EventService::FireEvent(new EventData(ApplicationEvents::APPLICATION_EVENT_METAMODEL_STARTED));
+				return;
 			}
-
-			ExpressionCache::Warmup();
-		} finally {
-			// Event service must be initialized after the MetaModel startup, otherwise it cannot discover classes implementing the iEventServiceSetup interface
-			EventService::InitService();
-			EventService::FireEvent(new EventData(ApplicationEvents::APPLICATION_EVENT_METAMODEL_STARTED));
 		}
+
+		CMDBSource::SelectDB(self::$m_sDBName);
+
+		foreach (MetaModel::EnumPlugins('ModuleHandlerApiInterface') as $oPHPClass) {
+			$oPHPClass::OnMetaModelStarted();
+		}
+
+		ExpressionCache::Warmup();
+
+		// Event service must be initialized after the MetaModel startup, otherwise it cannot discover classes implementing the iEventServiceSetup interface
+		EventService::InitService();
+		EventService::FireEvent(new EventData(ApplicationEvents::APPLICATION_EVENT_METAMODEL_STARTED));
 	}
 
 	/**

core/userrights.class.inc.php

@@ -1530,6 +1530,37 @@ class UserRights
 		}
 	}
 
+	/**
+	 * @param User $oUser
+	 * @param array $aExcludedProfilesId Administrator by default, but can also be other proofiles depending on needs (e.g. power portal user or REST profile)
+	 * @return bool
+	 * @throws ArchivedObjectException
+	 * @throws CoreException
+	 * @throws CoreUnexpectedValue
+	 * @throws MySQLException
+	 */
+	public static function IsUserReadOnly(User $oUser, array $aExcludedProfilesId = [1]): bool
+	{
+		$oUserProfiles = $oUser->Get('profile_list');
+		$oUserRights = UserRights::GetModuleInstance();
+		while ($oUserProfile = $oUserProfiles->Fetch()) {
+			$iProfileId = $oUserProfile->Get('profileid');
+			if (in_array($iProfileId, $aExcludedProfilesId)) {
+				return false;
+			}
+			foreach (MetaModel::GetClasses('bizmodel,grant_by_profile') as $sClass) {
+				foreach (['w', 'bw', 'd', 'bd'] as $sWriteActionCode) {
+					$bIsGranted = $oUserRights->GetProfileActionGrant($iProfileId, $sClass, $sWriteActionCode);
+					if ($bIsGranted === true) {
+						return false;
+					}
+				}
+			}
+		}
+
+		return true;
+	}
+
 	/**
 	 * @param string $sClass
 	 * @param int $iActionCode see UR_ACTION_* constants

datamodels/2.x/combodo-data-feature-removal/src/Controller/DataFeatureRemovalController.php

@@ -18,6 +18,7 @@ use Combodo\iTop\DataFeatureRemoval\Helper\DataFeatureRemovalHelper;
 use Combodo\iTop\DataFeatureRemoval\Helper\DataFeatureRemovalLog;
 use Combodo\iTop\DataFeatureRemoval\Service\DataCleanupService;
 use Combodo\iTop\DataFeatureRemoval\Service\DataFeatureRemoverExtensionService;
+use Combodo\iTop\DataFeatureRemoval\Service\StaticDeletionPlan;
 use Combodo\iTop\Setup\FeatureRemoval\DryRemovalRuntimeEnvironment;
 use Combodo\iTop\Setup\FeatureRemoval\SetupAudit;
 use ContextTag;
@@ -222,6 +223,7 @@ class DataFeatureRemovalController extends Controller
 		$bIsDirEmpty = count(scandir($sBuildDir)) === 2;
 
 		if ($bIsDirEmpty || $bForceCompilation) {
+			Session::Unset('bForceCompilation');
 			DataFeatureRemovalLog::Debug(
 				__METHOD__,
 				null,
@@ -272,7 +274,7 @@ class DataFeatureRemovalController extends Controller
 	private function GetDeletionPlanSummaryTable(array $aRemovedClasses): array
 	{
 		$sName = 'DeletionPlanSummary';
-		$oDataCleanupService = new DataCleanupService();
+		$oDataCleanupService = new StaticDeletionPlan();
 		$aDeletionPlanSummaryEntities = $oDataCleanupService->GetCleanupSummary($aRemovedClasses);
 		$aColumns = ['Class', 'Delete Count' , 'Update Count', 'Issue Count'];
 		$aRows = [];

datamodels/2.x/combodo-data-feature-removal/src/Entity/DeletionPlanEntity.php

@@ -0,0 +1,37 @@
+<?php
+
+/*
+ * @copyright   Copyright (C) 2010-2026 Combodo SAS
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
+
+namespace Combodo\iTop\DataFeatureRemoval\Entity;
+
+class DeletionPlanEntity
+{
+	public readonly DeletionPlanItem $oDelete;
+	public readonly DeletionPlanItem $oUpdate;
+	public readonly DeletionPlanItem $oIssue;
+
+	/**
+	 * @param \Combodo\iTop\DataFeatureRemoval\Entity\DeletionPlanItem $oDelete
+	 * @param \Combodo\iTop\DataFeatureRemoval\Entity\DeletionPlanItem $oUpdate
+	 * @param \Combodo\iTop\DataFeatureRemoval\Entity\DeletionPlanItem $oIssue
+	 */
+	public function __construct()
+	{
+		$this->oDelete = $oDelete ?? new DeletionPlanItem();
+		$this->oUpdate = $oUpdate ?? new DeletionPlanItem();
+		$this->oIssue = $oIssue ?? new DeletionPlanItem();
+	}
+
+	public function TotalCount(): int
+	{
+		return $this->oDelete->Count() + $this->oUpdate->Count() + $this->oIssue->Count();
+	}
+
+	public function FilterUpdatesByDeletes()
+	{
+		$this->oUpdate->FilterBy($this->oDelete);
+	}
+}

datamodels/2.x/combodo-data-feature-removal/src/Entity/DeletionPlanItem.php

@@ -0,0 +1,36 @@
+<?php
+
+/*
+ * @copyright   Copyright (C) 2010-2026 Combodo SAS
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
+
+namespace Combodo\iTop\DataFeatureRemoval\Entity;
+
+class DeletionPlanItem
+{
+	public array $aIds = [];
+
+	/**
+	 * @param array $aIds
+	 */
+	public function __construct(array $aIds = [])
+	{
+		$this->aIds = $aIds;
+	}
+
+	public function Merge(DeletionPlanItem $oItem): void
+	{
+		$this->aIds = array_unique(array_merge($this->aIds, $oItem->aIds));
+	}
+
+	public function Count(): int
+	{
+		return count($this->aIds);
+	}
+
+	public function FilterBy(DeletionPlanItem $oItem): void
+	{
+		$this->aIds = array_diff($this->aIds, $oItem->aIds);
+	}
+}

datamodels/2.x/combodo-data-feature-removal/src/Service/StaticDeletionPlan.php

@@ -0,0 +1,219 @@
+<?php
+
+/*
+ * @copyright   Copyright (C) 2010-2026 Combodo SAS
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
+
+namespace Combodo\iTop\DataFeatureRemoval\Service;
+
+use CMDBSource;
+use Combodo\iTop\DataFeatureRemoval\Entity\DataCleanupSummaryEntity;
+use Combodo\iTop\DataFeatureRemoval\Entity\DeletionPlanEntity;
+use Combodo\iTop\DataFeatureRemoval\Entity\DeletionPlanItem;
+use MetaModel;
+
+class StaticDeletionPlan
+{
+	/** @var array<DeletionPlanEntity> */
+	private array $aDeletionPlan = [];
+
+	/**
+	 * Get a summary of the deletion plan computed for the classes.
+	 * The result is used for display
+	 *
+	 * @param array|null $aClasses
+	 *
+	 * @return array<\Combodo\iTop\DataFeatureRemoval\Entity\DataCleanupSummaryEntity>
+	 * @throws \CoreException
+	 */
+	public function GetCleanupSummary(?array $aClasses): array
+	{
+		$aSummary = [];
+		$aDeletionPlan = $this->GetStaticDeletionPlan($aClasses ?? []);
+
+		foreach ($aDeletionPlan as $sClass => $oDeletionPlanEntity) {
+			if ($oDeletionPlanEntity->TotalCount() === 0) {
+				continue;
+			}
+			$oDeletionPlanEntity->FilterUpdatesByDeletes();
+			$oDataCleanupSummary = new DataCleanupSummaryEntity($sClass);
+			$oDataCleanupSummary->iUpdateCount = $oDeletionPlanEntity->oUpdate->Count();
+			$oDataCleanupSummary->iDeleteCount = $oDeletionPlanEntity->oDelete->Count();
+			$oDataCleanupSummary->iIssueCount = $oDeletionPlanEntity->oIssue->Count();
+
+			$aSummary[$sClass] = $oDataCleanupSummary;
+		}
+
+		return $aSummary;
+	}
+
+	/**
+	 * @param array $aClasses Classes to clean entirely
+	 *
+	 * @return array ['class' => DeletionPlanEntity];
+	 *
+	 * @throws \CoreException
+	 */
+	public function GetStaticDeletionPlan(array $aClasses): array
+	{
+		foreach ($aClasses as $sClass) {
+			$oDeletionPlanItem = $this->GetInitialClassDeletionPlan($sClass);
+			$oDeletionPlanEntity = new DeletionPlanEntity();
+			$oDeletionPlanEntity->oDelete->Merge($oDeletionPlanItem);
+			$this->aDeletionPlan[$sClass] = $oDeletionPlanEntity;
+
+			$this->DeletionPlanForReferencingClasses($sClass);
+		}
+
+		return $this->aDeletionPlan;
+	}
+
+	private function DeletionPlanForReferencingClasses(string $sClass): void
+	{
+		$sIdsToRemove = implode(', ', $this->aDeletionPlan[$sClass]->oDelete->aIds);
+		$aReferencingMe = MetaModel::EnumReferencingClasses($sClass);
+		foreach ($aReferencingMe as $sRemoteClass => $aExtKeys) {
+			if (!isset($this->aDeletionPlan[$sRemoteClass])) {
+				$this->aDeletionPlan[$sRemoteClass] =  new DeletionPlanEntity();
+			}
+			$oDeletionPlanEntity = $this->aDeletionPlan[$sRemoteClass];
+			/** @var \AttributeExternalKey $oExtKeyAttDef */
+			foreach ($aExtKeys as $sExtKeyAttCode => $oExtKeyAttDef) {
+				// skip if this external key is behind an external field
+				if (!$oExtKeyAttDef->IsExternalKey(EXTKEY_ABSOLUTE)) {
+					continue;
+				}
+
+				if ($oExtKeyAttDef->IsNullAllowed()) {
+					// update
+					$oUpdateItem = $this->UpdateExtKeyNullable($sRemoteClass, $sExtKeyAttCode, $sIdsToRemove);
+					$oDeletionPlanEntity->oUpdate->Merge($oUpdateItem);
+				} else {
+					// delete
+					$aRemoteIdsToRemove = $this->GetRemoteIdsForExtKey($sRemoteClass, $sExtKeyAttCode, $sIdsToRemove);
+
+					$iDeletePropagationOption = $oExtKeyAttDef->GetDeletionPropagationOption();
+					if ($iDeletePropagationOption == DEL_MANUAL) {
+						// Issue, do not recurse
+						$oDeletionPlanItem = new DeletionPlanItem(aIds: $aRemoteIdsToRemove);
+						$oDeletionPlanEntity->oIssue->Merge($oDeletionPlanItem);
+						continue;
+					}
+
+					if (($iDeletePropagationOption == DEL_MOVEUP) && ($oExtKeyAttDef->IsHierarchicalKey())) {
+						// update hierarchical keys due to row cleanup in the same table
+						$sTargetIdsToRemove = implode(',', $this->aDeletionPlan[$sRemoteClass]->oDelete->aIds);
+						$oUpdateItem = $this->UpdateHierarchicalExtKey($sRemoteClass, $sExtKeyAttCode, $sTargetIdsToRemove);
+						$oDeletionPlanEntity->oUpdate->Merge($oUpdateItem);
+					}
+
+					// Delete entries in Remote Class
+					if (count($aRemoteIdsToRemove) !== 0) {
+						$oDeletionPlanEntity->oDelete->Merge(new DeletionPlanItem($aRemoteIdsToRemove));
+						// Infinite loops do not occurs due to the datamodel structure
+						$this->DeletionPlanForReferencingClasses($sRemoteClass);
+					}
+				}
+			}
+		}
+	}
+
+	/**
+	 * @param string $sRemoteClass
+	 * @param string $sExtKeyAttCode
+	 * @param string $sIdsToRemoveInTargetClass
+	 *
+	 * @return \Combodo\iTop\DataFeatureRemoval\Entity\DeletionPlanItem
+	 * @throws \CoreException
+	 */
+	public function UpdateExtKeyNullable(string $sRemoteClass, string $sExtKeyAttCode, string $sIdsToRemoveInTargetClass): DeletionPlanItem
+	{
+		$aIds = $this->GetRemoteIdsForExtKey($sRemoteClass, $sExtKeyAttCode, $sIdsToRemoveInTargetClass);
+
+		return new DeletionPlanItem($aIds);
+	}
+
+	/**
+	 * @param string $sRemoteClass
+	 * @param string $sExtKeyAttCode
+	 * @param string $sIdsToRemoveInTargetClass
+	 *
+	 * @return \Combodo\iTop\DataFeatureRemoval\Entity\DeletionPlanItem
+	 * @throws \CoreException
+	 * @throws \MySQLException
+	 */
+	public function UpdateHierarchicalExtKey(string $sRemoteClass, string $sExtKeyAttCode, string $sIdsToRemoveInTargetClass): DeletionPlanItem
+	{
+		[$sDBTable, $sDBField, $sDBKey] = $this->GetDBInfoForAttcode($sRemoteClass, $sExtKeyAttCode);
+
+		$sSQL = <<<SQL
+SELECT `$sDBKey`
+FROM `$sDBTable` AS `updated`
+INNER JOIN `$sDBTable` AS `removed` ON `updated`.`$sDBField` = `removed`.`$sDBKey`
+WHERE `removed`.`$sDBKey` IN ($sIdsToRemoveInTargetClass)
+SQL;
+		$aIds = CMDBSource::QueryToCol($sSQL, $sDBKey);
+
+		return new DeletionPlanItem($aIds);
+	}
+
+	/**
+	 * @param string $sRemoteClass
+	 * @param string $sExtKeyAttCode
+	 * @param string $sIdsToRemoveInTargetClass
+	 *
+	 * @return array
+	 * @throws \CoreException
+	 * @throws \MySQLException
+	 */
+	public function GetRemoteIdsForExtKey(string $sRemoteClass, string $sExtKeyAttCode, string $sIdsToRemoveInTargetClass): array
+	{
+		if (\utils::IsNullOrEmptyString($sIdsToRemoveInTargetClass)) {
+			return [];
+		}
+		[$sDBTable, $sDBField, $sDBKey] = $this->GetDBInfoForAttcode($sRemoteClass, $sExtKeyAttCode);
+		$sSQL = "SELECT `$sDBKey` FROM `$sDBTable` WHERE `$sDBField` IN ($sIdsToRemoveInTargetClass)";
+
+		return CMDBSource::QueryToCol($sSQL, $sDBKey);
+	}
+
+	/**
+	 * @param string $sClass
+	 *
+	 * @return \Combodo\iTop\DataFeatureRemoval\Entity\DeletionPlanItem
+	 * @throws \CoreException
+	 * @throws \MySQLException
+	 */
+	public function GetInitialClassDeletionPlan(string $sClass): DeletionPlanItem
+	{
+		$sTable = MetaModel::DBGetTable($sClass);
+		$sDBKey = MetaModel::DBGetKey($sClass);
+		$sSQL = "SELECT `$sDBKey` FROM `$sTable`";
+		$aIds = CMDBSource::QueryToCol($sSQL, $sDBKey);
+
+		return new DeletionPlanItem($aIds);
+	}
+
+	/**
+	 * Get database table for an attcode
+	 *
+	 * @param string $sClass
+	 * @param string $sExtKeyAttCode
+	 *
+	 * @return array
+	 * @throws \CoreException
+	 * @throws \Exception
+	 */
+	public function GetDBInfoForAttcode(string $sClass, string $sExtKeyAttCode): array
+	{
+		$sOriginClass = MetaModel::GetAttributeOrigin($sClass, $sExtKeyAttCode);
+		$sDBTable = MetaModel::DBGetTable($sOriginClass);
+		$oAttDef = MetaModel::GetAttributeDef($sOriginClass, $sExtKeyAttCode);
+		// External key is on a single DB column
+		$sDBField = array_keys($oAttDef->GetSQLColumns())[0];
+		$sDBKey = MetaModel::DBGetKey($sClass);
+		return [$sDBTable, $sDBField, $sDBKey];
+	}
+
+}

datamodels/2.x/combodo-data-feature-removal/vendor/composer/autoload_classmap.php

@@ -8,6 +8,8 @@ $baseDir = dirname($vendorDir);
 return array(
     'Combodo\\iTop\\DataFeatureRemoval\\Controller\\DataFeatureRemovalController' => $baseDir . '/src/Controller/DataFeatureRemovalController.php',
     'Combodo\\iTop\\DataFeatureRemoval\\Entity\\DataCleanupSummaryEntity' => $baseDir . '/src/Entity/DataCleanupSummaryEntity.php',
+    'Combodo\\iTop\\DataFeatureRemoval\\Entity\\DeletionPlanEntity' => $baseDir . '/src/Entity/DeletionPlanEntity.php',
+    'Combodo\\iTop\\DataFeatureRemoval\\Entity\\DeletionPlanItem' => $baseDir . '/src/Entity/DeletionPlanItem.php',
     'Combodo\\iTop\\DataFeatureRemoval\\Helper\\DataFeatureRemovalConfig' => $baseDir . '/src/Helper/DataFeatureRemovalConfig.php',
     'Combodo\\iTop\\DataFeatureRemoval\\Helper\\DataFeatureRemovalException' => $baseDir . '/src/Helper/DataFeatureRemovalException.php',
     'Combodo\\iTop\\DataFeatureRemoval\\Helper\\DataFeatureRemovalHelper' => $baseDir . '/src/Helper/DataFeatureRemovalHelper.php',
@@ -16,6 +18,7 @@ return array(
     'Combodo\\iTop\\DataFeatureRemoval\\Service\\DataFeatureRemoverExtensionService' => $baseDir . '/src/Service/DataFeatureRemoverExtensionService.php',
     'Combodo\\iTop\\DataFeatureRemoval\\Service\\ObjectService' => $baseDir . '/src/Service/ObjectService.php',
     'Combodo\\iTop\\DataFeatureRemoval\\Service\\ObjectServiceSummary' => $baseDir . '/src/Service/ObjectServiceSummary.php',
+    'Combodo\\iTop\\DataFeatureRemoval\\Service\\StaticDeletionPlan' => $baseDir . '/src/Service/StaticDeletionPlan.php',
     'Combodo\\iTop\\DataFeatureRemoval\\Service\\iObjectService' => $baseDir . '/src/Service/iObjectService.php',
     'Composer\\InstalledVersions' => $vendorDir . '/composer/InstalledVersions.php',
 );

datamodels/2.x/combodo-data-feature-removal/vendor/composer/autoload_static.php

@@ -23,6 +23,8 @@ class ComposerStaticInit4f96a7199e2c0d90e547333758b26464
     public static $classMap = array (
         'Combodo\\iTop\\DataFeatureRemoval\\Controller\\DataFeatureRemovalController' => __DIR__ . '/../..' . '/src/Controller/DataFeatureRemovalController.php',
         'Combodo\\iTop\\DataFeatureRemoval\\Entity\\DataCleanupSummaryEntity' => __DIR__ . '/../..' . '/src/Entity/DataCleanupSummaryEntity.php',
+        'Combodo\\iTop\\DataFeatureRemoval\\Entity\\DeletionPlanEntity' => __DIR__ . '/../..' . '/src/Entity/DeletionPlanEntity.php',
+        'Combodo\\iTop\\DataFeatureRemoval\\Entity\\DeletionPlanItem' => __DIR__ . '/../..' . '/src/Entity/DeletionPlanItem.php',
         'Combodo\\iTop\\DataFeatureRemoval\\Helper\\DataFeatureRemovalConfig' => __DIR__ . '/../..' . '/src/Helper/DataFeatureRemovalConfig.php',
         'Combodo\\iTop\\DataFeatureRemoval\\Helper\\DataFeatureRemovalException' => __DIR__ . '/../..' . '/src/Helper/DataFeatureRemovalException.php',
         'Combodo\\iTop\\DataFeatureRemoval\\Helper\\DataFeatureRemovalHelper' => __DIR__ . '/../..' . '/src/Helper/DataFeatureRemovalHelper.php',
@@ -31,6 +33,7 @@ class ComposerStaticInit4f96a7199e2c0d90e547333758b26464
         'Combodo\\iTop\\DataFeatureRemoval\\Service\\DataFeatureRemoverExtensionService' => __DIR__ . '/../..' . '/src/Service/DataFeatureRemoverExtensionService.php',
         'Combodo\\iTop\\DataFeatureRemoval\\Service\\ObjectService' => __DIR__ . '/../..' . '/src/Service/ObjectService.php',
         'Combodo\\iTop\\DataFeatureRemoval\\Service\\ObjectServiceSummary' => __DIR__ . '/../..' . '/src/Service/ObjectServiceSummary.php',
+        'Combodo\\iTop\\DataFeatureRemoval\\Service\\StaticDeletionPlan' => __DIR__ . '/../..' . '/src/Service/StaticDeletionPlan.php',
         'Combodo\\iTop\\DataFeatureRemoval\\Service\\iObjectService' => __DIR__ . '/../..' . '/src/Service/iObjectService.php',
         'Composer\\InstalledVersions' => __DIR__ . '/..' . '/composer/InstalledVersions.php',
     );

datamodels/2.x/itop-change-mgmt-itil/dictionaries/cs.dict.itop-change-mgmt-itil.php

@@ -21,11 +21,11 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:SearchChanges' => 'Hledat změny',
 	'Menu:SearchChanges+' => 'Hledat změnové tikety',
 	'Menu:Change:Shortcuts' => 'Odkazy',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Změny čekající na přijetí',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Změny čekající na schválení',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otevřené změny',
 	'Menu:Changes+' => 'Všechny otevřené změny',
 	'Menu:MyChanges' => 'Změny přidělené mně',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/da.dict.itop-change-mgmt-itil.php

@@ -20,11 +20,11 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:SearchChanges' => 'Søg efter Changes',
 	'Menu:SearchChanges+' => 'Søg efter Change Tickets',
 	'Menu:Change:Shortcuts' => 'Genveje',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes, som afventer accept',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes, som afventer godkendelse',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Offene Changes',
 	'Menu:Changes+' => 'Alle åbne Changes',
 	'Menu:MyChanges' => 'Mine Changes',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/de.dict.itop-change-mgmt-itil.php

@@ -19,8 +19,8 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewChange+' => 'Einen neuen Change erstellen',
 	'Menu:SearchChanges' => 'Suche nach Changes',
 	'Menu:SearchChanges+' => 'Unter den bestehenden Changes suchen',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes~~',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingAcceptance+' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingApproval' => 'Changes, die auf Genehmigung warten',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php

@@ -30,16 +30,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php

@@ -30,16 +30,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes~~',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/fr.dict.itop-change-mgmt-itil.php

@@ -18,16 +18,16 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewChange+' => 'Créer un nouveau ticket de changement',
 	'Menu:SearchChanges' => 'Rechercher des changements',
 	'Menu:SearchChanges+' => 'Rechercher parmi les tickets de changement',
-	'Menu:Change:Shortcuts' => 'Raccourcis',
-	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingApproval' => 'Changements en attente d\'approbation',
-	'Menu:WaitingApproval+' => 'Changements en attente d\'approbation',
-	'Menu:Changes' => 'Changements ouverts',
-	'Menu:Changes+' => 'Tickets de changement ouverts',
-	'Menu:MyChanges' => 'Mes changements',
-	'Menu:MyChanges+' => 'Tickets de changement qui me sont assignés',
+	'Menu:Change:Shortcuts' => 'Changements',
+	'Menu:Change:Shortcuts+' => 'Raccourcis vers différents groupes de changements',
+	'Menu:WaitingAcceptance' => 'En attente de validation',
+	'Menu:WaitingAcceptance+' => 'Changements à l\'état nouveau, en attente d\'acceptation',
+	'Menu:WaitingApproval' => 'En attente d\'approbation',
+	'Menu:WaitingApproval+' => 'Changements dans l\'état programmé, en attente d\'approbation',
+	'Menu:Changes' => 'En cours',
+	'Menu:Changes+' => 'Tickets de changement qui ne sont pas dans l\'état fermé',
+	'Menu:MyChanges' => 'Qui me sont assignés',
+	'Menu:MyChanges+' => 'Changements ni fermés, ni résolus, dont je suis l\'agent assigné',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changements par catégorie',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Changements par jour',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changements par domaine',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/it.dict.itop-change-mgmt-itil.php

@@ -19,11 +19,11 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:SearchChanges' => 'Cerca per cambi',
 	'Menu:SearchChanges+' => 'Cerca i cambi per tickets',
 	'Menu:Change:Shortcuts' => 'Scorciatoie',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Modifiche in attesa di accettazione',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Modifiche in attesa di approvazione',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Modifiche aperte',
 	'Menu:Changes+' => 'Tutte le Modifiche aperte',
 	'Menu:MyChanges' => 'Modifiche assegnate a me',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/ja.dict.itop-change-mgmt-itil.php

@@ -19,13 +19,13 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:SearchChanges' => '変更検索',
 	'Menu:SearchChanges+' => '変更チケット検索',
 	'Menu:Change:Shortcuts' => 'ショートカット',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => '受理待ちの変更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '承認待ちの変更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'オープン状態の変更',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => '担当している変更',
 	'Menu:MyChanges+' => '担当している変更(エージェントとして)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => '最近7日間のカテゴリ別の変更',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/nl.dict.itop-change-mgmt-itil.php

@@ -21,11 +21,11 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:SearchChanges' => 'Zoek naar changes',
 	'Menu:SearchChanges+' => 'Zoek naar changes',
 	'Menu:Change:Shortcuts' => 'Snelkoppelingen',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes die acceptatie vereisen',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes die goedkeuring vereisen',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'Alle open changes',
 	'Menu:MyChanges' => 'Changes toegewezen aan mij',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/pl.dict.itop-change-mgmt-itil.php

@@ -19,11 +19,11 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:SearchChanges' => 'Szukaj zmian',
 	'Menu:SearchChanges+' => 'Szukaj zgłoszeń zmian',
 	'Menu:Change:Shortcuts' => 'Skróty',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Zmiany do akceptacji',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Zmiany do zatwierdzenia',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otwarte zmiany',
 	'Menu:Changes+' => 'Wszystkie otwarte zmiany',
 	'Menu:MyChanges' => 'Zmiany przypisane do mnie',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/pt_br.dict.itop-change-mgmt-itil.php

@@ -19,13 +19,13 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:SearchChanges' => 'Pesquisar por mudanças',
 	'Menu:SearchChanges+' => 'Pesquisar por solicitações de mudança',
 	'Menu:Change:Shortcuts' => 'Atalhos',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Mudanças aguardando aceitação',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Mudanças aguardando aprovação',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Mudanças abertas',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Mudanças atribuídas a mim',
 	'Menu:MyChanges+' => 'Mudanças atribuídas a mim (como Agente)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Mudanças por categoria nos últimos 7 dias',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php

@@ -23,11 +23,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:WaitingAcceptance' => 'Zmeny očakávajúce prijatie',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Zmeny očakávajúce schválenie',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otvorené zmeny',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/tr.dict.itop-change-mgmt-itil.php

@@ -20,13 +20,13 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:SearchChanges' => 'Değişiklik ara',
 	'Menu:SearchChanges+' => 'Değişiklik isteği ara',
 	'Menu:Change:Shortcuts' => 'Kısayollar',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Kabul bekleyen değişiklik talepleri',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Onay bekleyen değişiklik talepleri',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Açık değişiklikler',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Bana atanan değişiklik istekleri',
 	'Menu:MyChanges+' => 'Bana atanan değişiklik istekleri',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Son 7 gün için kategoriye göre değişiklikler',

datamodels/2.x/itop-change-mgmt-itil/dictionaries/zh_cn.dict.itop-change-mgmt-itil.php

@@ -31,11 +31,11 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:SearchChanges' => '搜索变更',
 	'Menu:SearchChanges+' => '搜索变更',
 	'Menu:Change:Shortcuts' => '快捷方式',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => '等待审核的变更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '等待批准的变更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => '所有打开的变更',
 	'Menu:Changes+' => '所有打开的变更',
 	'Menu:MyChanges' => '分配给我的变更',

datamodels/2.x/itop-change-mgmt/dictionaries/cs.dict.itop-change-mgmt.php

@@ -21,11 +21,11 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:SearchChanges' => 'Hledat změny',
 	'Menu:SearchChanges+' => 'Hledat změnové tikety',
 	'Menu:Change:Shortcuts' => 'Odkazy',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Změny čekající na přijetí',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Změny čekající na schválení',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otevřené změny',
 	'Menu:Changes+' => 'Všechny otevřené změny',
 	'Menu:MyChanges' => 'Změny přidělené mně',

datamodels/2.x/itop-change-mgmt/dictionaries/da.dict.itop-change-mgmt.php

@@ -20,13 +20,13 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:SearchChanges' => 'Søg efter Changes',
 	'Menu:SearchChanges+' => '',
 	'Menu:Change:Shortcuts' => 'Genveje',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes der afventer accept',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes der afventer godkendelse',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Åbne Changes',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Changes tildelt til mig',
 	'Menu:MyChanges+' => '',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes de sidste 7 dage efter kategori',

datamodels/2.x/itop-change-mgmt/dictionaries/de.dict.itop-change-mgmt.php

@@ -19,8 +19,8 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewChange+' => 'Einen neuen Change erstellen',
 	'Menu:SearchChanges' => 'Suche nach Changes',
 	'Menu:SearchChanges+' => 'Unter den bestehenden Changes suchen',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes~~',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingAcceptance+' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingApproval' => 'Changes, die auf Genehmigung warten',

datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php

@@ -30,16 +30,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
+	'Menu:Change:Shortcuts' => 'Changes',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes',
+	'Menu:WaitingAcceptance' => 'Awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
-	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
-	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
-	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:WaitingApproval' => 'Awaiting approval',
+	'Menu:WaitingApproval+' => 'Changes in planned status',
+	'Menu:Changes' => 'Open',
+	'Menu:Changes+' => 'All changes which are not in closed status',
+	'Menu:MyChanges' => 'Assigned to me',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php

@@ -30,16 +30,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes~~',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',

datamodels/2.x/itop-change-mgmt/dictionaries/fr.dict.itop-change-mgmt.php

@@ -18,16 +18,16 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewChange+' => 'Créer un nouveau ticket de changement',
 	'Menu:SearchChanges' => 'Rechercher des changements',
 	'Menu:SearchChanges+' => 'Rechercher parmi les tickets de changement',
-	'Menu:Change:Shortcuts' => 'Raccourcis',
-	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingApproval' => 'Changement en attente d\'approbation',
-	'Menu:WaitingApproval+' => 'Changement en attente d\'approbation',
-	'Menu:Changes' => 'Changements ouverts',
-	'Menu:Changes+' => 'Tickets de changement ouverts',
-	'Menu:MyChanges' => 'Mes tickets de changement',
-	'Menu:MyChanges+' => 'Tickets de changement qui me sont assignés',
+	'Menu:Change:Shortcuts' => 'Changements',
+	'Menu:Change:Shortcuts+' => 'Raccourcis vers différents groupes de changements',
+	'Menu:WaitingAcceptance' => 'En attente d\'acceptation',
+	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptation',
+	'Menu:WaitingApproval' => 'En attente d\'approbation',
+	'Menu:WaitingApproval+' => 'Changements dans l\'état planifié',
+	'Menu:Changes' => 'En cours',
+	'Menu:Changes+' => 'Tickets de changement qui ne sont pas dans l\'état fermé',
+	'Menu:MyChanges' => 'Qui me sont assignés',
+	'Menu:MyChanges+' => 'Changements non fermés dont je suis l\'agent assigné',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changements par catégorie',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Changements par jour',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changements par domaine',

datamodels/2.x/itop-change-mgmt/dictionaries/it.dict.itop-change-mgmt.php

@@ -23,7 +23,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:WaitingAcceptance' => 'Modifiche in attesa di accettazione',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Modifiche in attesa di approvazione',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Modifiche aperte',
 	'Menu:Changes+' => 'Tutte le Modifiche aperte',
 	'Menu:MyChanges' => 'Modifiche assegnate a me',

datamodels/2.x/itop-change-mgmt/dictionaries/ja.dict.itop-change-mgmt.php

@@ -19,13 +19,13 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:SearchChanges' => '変更検索',
 	'Menu:SearchChanges+' => '',
 	'Menu:Change:Shortcuts' => 'ショートカット',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => '受け付け待ちの変更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '承認待ちの変更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'オープンな変更',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => '私に割り当てられた変更',
 	'Menu:MyChanges+' => '',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => '最近7日間のカテゴリ別の変更',

datamodels/2.x/itop-change-mgmt/dictionaries/nl.dict.itop-change-mgmt.php

@@ -21,11 +21,11 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:SearchChanges' => 'Zoek naar changes',
 	'Menu:SearchChanges+' => 'Zoek naar changes',
 	'Menu:Change:Shortcuts' => 'Snelkoppelingen',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes die acceptatie vereisen',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes die goedkeuring vereisen',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'Alle open changes',
 	'Menu:MyChanges' => 'Changes toegewezen aan mij',

datamodels/2.x/itop-change-mgmt/dictionaries/pl.dict.itop-change-mgmt.php

@@ -19,11 +19,11 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:SearchChanges' => 'Szukaj zmian',
 	'Menu:SearchChanges+' => 'Szukaj zgłoszeń zmian',
 	'Menu:Change:Shortcuts' => 'Skróty',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Zmiany do akceptacji',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Zmiany do zatwierdzenia',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otwarte zmiany',
 	'Menu:Changes+' => 'Wszystkie otwarte zmiany',
 	'Menu:MyChanges' => 'Zmiany przypisane do mnie',

datamodels/2.x/itop-change-mgmt/dictionaries/pt_br.dict.itop-change-mgmt.php

@@ -19,11 +19,11 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:SearchChanges' => 'Pesquisar por mudanças',
 	'Menu:SearchChanges+' => 'Pesquisar por solicitações de mudanças',
 	'Menu:Change:Shortcuts' => 'Atalhos',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Mudanças aguardando aceitação',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Mudanças aguardando aprovação',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Mudanças abertas',
 	'Menu:Changes+' => 'Todas as mudanças abertas',
 	'Menu:MyChanges' => 'Mudanças atribuídas a mim',

datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php

@@ -23,11 +23,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:WaitingAcceptance' => 'Zmeny očakávajúce prijatie',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Zmeny očakávajúce schválenie',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otvorené zmeny',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',

datamodels/2.x/itop-change-mgmt/dictionaries/tr.dict.itop-change-mgmt.php

@@ -23,9 +23,9 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:WaitingAcceptance' => 'Kabul bekleyen değişiklik talepleri',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Onay bekleyen değişiklik talepleri',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Açık değişiklikler',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Bana atanan değişiklik istekleri',
 	'Menu:MyChanges+' => 'Bana atanan değişiklik istekleri',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Son 7 gün için kategoriye göre değişiklikler',

datamodels/2.x/itop-change-mgmt/dictionaries/zh_cn.dict.itop-change-mgmt.php

@@ -30,11 +30,11 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:SearchChanges' => '搜索变更',
 	'Menu:SearchChanges+' => '搜索变更',
 	'Menu:Change:Shortcuts' => '快捷方式',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => '等待审核的变更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '等待批准的变更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => '所有打开的变更',
 	'Menu:Changes+' => '所有打开的变更',
 	'Menu:MyChanges' => '分配给我的变更',

datamodels/2.x/itop-core-update/src/Controller/AjaxController.php

@@ -242,8 +242,7 @@ class AjaxController extends Controller
 			throw new SecurityException('Access forbidden');
 		}
 
-		$sConfigFile = APPCONF.'production/config-itop.php';
-		@chmod($sConfigFile, 0770); // Allow overwriting the file
+		SetupUtils::CreateSetupToken();
 
 		header('Location: ../setup/');
 	}

datamodels/2.x/itop-core-update/src/Controller/UpdateController.php

@@ -166,8 +166,6 @@ class UpdateController extends Controller
 	public function OperationRunSetup()
 	{
 		SetupUtils::CheckSetupToken(true);
-		$sConfigFile = APPCONF.'production/'.ITOP_CONFIG_FILE;
-		@chmod($sConfigFile, 0770);
 		$sRedirectURL = utils::GetAbsoluteUrlAppRoot().'setup/index.php';
 		header("Location: $sRedirectURL");
 	}

datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php

@@ -46,10 +46,10 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 ]);
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:FAQCategory' => 'Kategorie FAQ',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQ',
 	'Menu:FAQ+' => 'FAQ - Často kladené dotazy',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',

datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php

@@ -45,10 +45,10 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 ]);
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:FAQCategory' => 'FAQ-Kategorier',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs',
 	'Menu:FAQ+' => '',
 	'Brick:Portal:FAQ:Menu' => 'FAQ~~',

datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php

@@ -45,10 +45,10 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 ]);
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ-Kategorien',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs',
 	'Menu:FAQ+' => '',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',

datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php

@@ -85,12 +85,12 @@ Dict::Add('EN US', 'English', 'English', [
 ]);
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
-	'Menu:FAQCategory+' => 'All FAQ categories',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
 	'Menu:FAQ' => 'FAQs',
-	'Menu:FAQ+' => 'All FAQs',
+	'Menu:FAQ+' => 'All Frequently Asked Questions',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>',

datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php

@@ -85,12 +85,12 @@ Dict::Add('EN GB', 'British English', 'British English', [
 ]);
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
-	'Menu:FAQCategory+' => 'All FAQ categories',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
 	'Menu:FAQ' => 'FAQs',
-	'Menu:FAQ+' => 'All FAQs',
+	'Menu:FAQ+' => 'All Frequently Asked Questions',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>',

datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php

@@ -42,7 +42,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 ]);
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'GestAdministraciónión de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:FAQCategory' => 'Categorías de FAQ',
 	'Menu:FAQCategory+' => 'Categorías FAQ',

datamodels/2.x/itop-faq-light/dictionaries/fr.dict.itop-faq-light.php

@@ -36,7 +36,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 
 Dict::Add('FR FR', 'French', 'Français', [
 	'Class:FAQCategory' => 'Catégorie de FAQ',
-	'Class:FAQCategory+' => 'Typologie. Segmentation des Questions fréquement posées (FAQ)',
+	'Class:FAQCategory+' => 'Segmentation de la Foire Aux Questions (FAQ)',
 	'Class:FAQCategory/Attribute:name' => 'Nom',
 	'Class:FAQCategory/Attribute:name+' => '',
 	'Class:FAQCategory/Attribute:faq_list' => 'FAQs',
@@ -50,7 +50,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 ]);
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => 'Gestion des problèmes',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:FAQCategory' => 'Catégories de FAQ',
 	'Menu:FAQCategory+' => 'Toutes les catégories de FAQ',

datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 ]);
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgombok',
 	'Menu:FAQCategory' => 'Tudástár kategória',
 	'Menu:FAQCategory+' => 'Tudástár kategóriák',

datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 ]);
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:FAQCategory' => 'Categoria FAQ',
 	'Menu:FAQCategory+' => 'Tutte le categorie FAQ',

datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 ]);
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:FAQCategory' => 'FAQカテゴリ',
 	'Menu:FAQCategory+' => '全てのFAQカテゴリ',

datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php

@@ -46,7 +46,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 ]);
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:FAQCategory' => 'FAQ-categorieën',
 	'Menu:FAQCategory+' => 'Alle FAQ-categorieën',

datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 ]);
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:FAQCategory' => 'Kategorie pytań FAQ',
 	'Menu:FAQCategory+' => 'Wszystkie kategorie pytań FAQ',

datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php

@@ -44,7 +44,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 ]);
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerencimento de problemas',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:FAQCategory' => 'Categorias de FAQ',
 	'Menu:FAQCategory+' => 'Lista de Categorias de FAQ',

datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php

@@ -45,7 +45,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 ]);
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:FAQCategory' => 'Категории FAQ',
 	'Menu:FAQCategory+' => 'Категории FAQ',

datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php

@@ -44,12 +44,12 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 ]);
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem management~~',
-	'Menu:ProblemManagement+' => 'Problem management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:FAQCategory' => 'FAQ categories~~',
-	'Menu:FAQCategory+' => 'All FAQ categories~~',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs~~',
-	'Menu:FAQ+' => 'All FAQs~~',
+	'Menu:FAQ+' => 'All Frequently Asked Questions~~',
 	'Brick:Portal:FAQ:Menu' => 'FAQ~~',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions~~',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>~~',

datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php

@@ -45,7 +45,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 ]);
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem yönetimi',
-	'Menu:ProblemManagement+' => 'Problem yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:FAQCategory' => 'SSS kategorileri',
 	'Menu:FAQCategory+' => 'Tüm SSS kategorileri',

datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php

@@ -85,7 +85,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 ]);
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:FAQCategory' => 'FAQ 类别',
 	'Menu:FAQCategory+' => '所有 FAQ 类别',

datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml

@@ -1767,6 +1767,13 @@
       <do_search>1</do_search>
       <auto_reload>fast</auto_reload>
     </menu>
+    <menu id="Incident:MySupportIncidents" xsi:type="OQLMenuNode" _delta="define">
+      <rank>3</rank>
+      <parent>Incident:Shortcuts</parent>
+      <oql><![CDATA[SELECT Incident WHERE caller_id = :current_contact_id AND status NOT IN ("closed")]]></oql>
+      <do_search/>
+      <auto_reload>fast</auto_reload>
+    </menu>
   </menus>
   <user_rights>
     <profiles>

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php

@@ -25,6 +25,8 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidenty přidělené mně',
 	'Menu:Incident:MyIncidents+' => 'Incidenty přidělené mně (jako řešiteli)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalované incidenty',
 	'Menu:Incident:EscalatedIncidents+' => 'Eskalované incidenty',
 	'Menu:Incident:OpenIncidents' => 'Všechny otevřené incidenty',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php

@@ -24,10 +24,12 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mine Incidents',
 	'Menu:Incident:MyIncidents+' => '',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Antal Incidents de sidste 14 dage',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Åbne Incidents efter status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php

@@ -20,10 +20,12 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:NewIncident+' => 'Einen neuen Incident dokumentieren',
 	'Menu:SearchIncidents' => 'Nach Incidents suchen',
 	'Menu:SearchIncidents+' => 'Suche nach einem bestehendem Incident',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents',
 	'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalierte Incidents',
 	'Menu:Incident:EscalatedIncidents+' => 'Incidents die eskaliert sind',
 	'Menu:Incident:OpenIncidents' => 'Alle offenen Incidents',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php

@@ -31,14 +31,16 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
@@ -134,7 +136,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:Incident/Attribute:escalation_flag+' => '',
+	'Class:Incident/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Under escalation" menu',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php

@@ -31,14 +31,16 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php

@@ -21,6 +21,8 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:Incident:Shortcuts+' => 'Accesos Rápidos',
 	'Menu:Incident:MyIncidents' => 'Incidentes Asignados a Mí',
 	'Menu:Incident:MyIncidents+' => 'Incidentes Asignados a Mí (como Analista)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes Escalados',
 	'Menu:Incident:EscalatedIncidents+' => 'Incidentes Escalados',
 	'Menu:Incident:OpenIncidents' => 'Incidentes Abiertos',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php

@@ -19,13 +19,15 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
 	'Menu:SearchIncidents' => 'Rechercher des incidents',
 	'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
-	'Menu:Incident:Shortcuts' => 'Raccourcis',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Mes incidents',
-	'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés',
-	'Menu:Incident:EscalatedIncidents' => 'Incidents en cours d\'escalade',
-	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade',
-	'Menu:Incident:OpenIncidents' => 'Incidents ouverts',
+	'Menu:Incident:MyIncidents' => 'Qui me sont assignés',
+	'Menu:Incident:MyIncidents+' => 'Les tickets d\'incident en cours qui me sont assignés',
+	'Menu:Incident:MySupportIncidents' => 'Que j\'ai déclarés',
+	'Menu:Incident:MySupportIncidents+' => 'Les incidents en cours dont je suis le demandeur',
+	'Menu:Incident:EscalatedIncidents' => 'En escalade',
+	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade ou à surveiller',
+	'Menu:Incident:OpenIncidents' => 'En cours',
 	'Menu:Incident:OpenIncidents+' => 'Tous les tickets d\'incident ouverts',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents des 14 derniers jours par priorité',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Incidents des 14 derniers jours',
@@ -120,7 +122,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
-	'Class:Incident/Attribute:escalation_flag+' => '',
+	'Class:Incident/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des incidents en cours d\'escalade',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:Incident:Shortcuts+' => 'Gyorselérés gombok',
 	'Menu:Incident:MyIncidents' => 'Hozzám rendelt incidensek',
 	'Menu:Incident:MyIncidents+' => 'Hozzám rendelt incidensek (ügyintézőként)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eszkalált incidensek',
 	'Menu:Incident:EscalatedIncidents+' => 'Eszkalált incidensek',
 	'Menu:Incident:OpenIncidents' => 'Nyitott incidensek',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:Incident:Shortcuts+' => '~~',
 	'Menu:Incident:MyIncidents' => 'Incidenti assegnati a me',
 	'Menu:Incident:MyIncidents+' => 'Incidenti assegnati a me (come agente)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Evoluzione Incidente',
 	'Menu:Incident:EscalatedIncidents+' => 'Evoluzione Incidente',
 	'Menu:Incident:OpenIncidents' => 'Tutti gli incidenti aperti',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => '担当しているインシデント',
 	'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント',
 	'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント',
 	'Menu:Incident:OpenIncidents' => '全オープンインシデント',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php

@@ -25,6 +25,8 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij',
 	'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten',
 	'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten',
 	'Menu:Incident:OpenIncidents' => 'Alle open incidenten',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php

@@ -23,6 +23,8 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incydenty przypisane do mnie',
 	'Menu:Incident:MyIncidents+' => 'Incydenty przypisane do mnie (jako Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Pilne incydenty',
 	'Menu:Incident:EscalatedIncidents+' => 'Pilne incydenty',
 	'Menu:Incident:OpenIncidents' => 'Wszystkie otwarte incydenty',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php

@@ -23,10 +23,12 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
 	'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como Agente)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por status',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php

@@ -24,6 +24,8 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:Incident:Shortcuts+' => 'Ярлыки',
 	'Menu:Incident:MyIncidents' => 'Назначенные мне',
 	'Menu:Incident:MyIncidents+' => 'Инциденты, назначенные мне (в качестве агента)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Эскалированные',
 	'Menu:Incident:EscalatedIncidents+' => 'Эскалированные инциденты',
 	'Menu:Incident:OpenIncidents' => 'Открытые',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php

@@ -19,14 +19,16 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
-	'Menu:Incident:EscalatedIncidents+' => '~~',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
-	'Menu:Incident:OpenIncidents+' => '~~',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php

@@ -19,14 +19,16 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',

datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php

@@ -35,6 +35,8 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => '分配给我的事件',
 	'Menu:Incident:MyIncidents+' => '分配给我的事件',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => '已升级的事件',
 	'Menu:Incident:EscalatedIncidents+' => '已升级的事件',
 	'Menu:Incident:OpenIncidents' => '所有打开的事件',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php

@@ -99,7 +99,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:NewError' => 'Nová známá chyba',
 	'Menu:NewError+' => 'Vytvoření nové známé chyby',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:NewError' => 'Ny kendt fejl',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'Neuer Known Error',
 	'Menu:NewError+' => 'Neuen Known Error dokumentieren',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php

@@ -138,7 +138,7 @@ Dict::Add('EN US', 'English', 'English', [
 
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php

@@ -138,7 +138,7 @@ Dict::Add('EN GB', 'British English', 'British English', [
 
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php

@@ -95,7 +95,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'GestAdministraciónión de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:NewError' => 'Nuevo Error Conocido',
 	'Menu:NewError+' => 'Nuevo Error Conocido',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/fr.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('FR FR', 'French', 'Français', [
 
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => 'Gestion des problèmes',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:NewError' => 'Nouvelle erreur connue',
 	'Menu:NewError+' => 'Créer une erreur connue',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgomb',
 	'Menu:NewError' => 'Új ismert hiba',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:NewError' => 'Nuovo errore conosciuto',
 	'Menu:NewError+' => 'Creazione di un nuovo errore conosciuto',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:NewError' => '新規既知のエラー',
 	'Menu:NewError+' => '新規既知のエラーの作成',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php

@@ -99,7 +99,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:NewError' => 'Nieuwe gekende fout',
 	'Menu:NewError+' => 'Maak een nieuwe gekende fout aan',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:NewError' => 'Nowy znany błąd',
 	'Menu:NewError+' => 'Utworzenie nowego znanego błędu',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerenciamento de Problemas',
-	'Menu:ProblemManagement+' => 'Lista de Gerenciamento de Problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:NewError' => 'Novo erro conhecido',
 	'Menu:NewError+' => '',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:NewError' => 'Новая известная ошибка',
 	'Menu:NewError+' => 'Создать новую известную ошибку',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php

@@ -97,7 +97,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem Management~~',
-	'Menu:ProblemManagement+' => 'Problem Management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:NewError' => 'New known error~~',
 	'Menu:NewError+' => 'Creation of a new known error~~',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php

@@ -98,7 +98,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem Yönetimi',
-	'Menu:ProblemManagement+' => 'Problem Yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:NewError' => 'Yeni bilinen hata',
 	'Menu:NewError+' => 'Yeni bilinen hata yatarımı',

datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php

@@ -138,7 +138,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:NewError' => '新建已知问题',
 	'Menu:NewError+' => '新建已知问题',

datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php

@@ -14,18 +14,18 @@
  */
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Přehled',
 	'Menu:Problem:Overview+' => 'Přehled',
 	'Menu:NewProblem' => 'Nový problém',
-	'Menu:NewProblem+' => 'Nový problém',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Hledat problémy',
 	'Menu:SearchProblems+' => 'Hledat problémy',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:Problem:MyProblems' => 'Mé problémy',
-	'Menu:Problem:MyProblems+' => 'Mé problémy',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Všechny otevřené problémy',
-	'Menu:Problem:OpenProblems+' => 'Všechny otevřené problémy',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémy podle priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php

@@ -13,18 +13,18 @@
  */
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Oversigt',
 	'Menu:Problem:Overview+' => 'Oversigt',
 	'Menu:NewProblem' => 'Nyt Problem',
-	'Menu:NewProblem+' => 'Nyt Problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Søg efter problem',
 	'Menu:SearchProblems+' => 'Søg efter problem',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:Problem:MyProblems' => 'Mine Problemer',
-	'Menu:Problem:MyProblems+' => 'Mine Problemer',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle uløste problemer',
-	'Menu:Problem:OpenProblems+' => 'Alle uløste problemer',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemer efter prioritet',

datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php

@@ -13,16 +13,16 @@
  */
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Übersicht',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Neues Problem',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Nach Problemen suchen',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'Meine Probleme',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle offenen Probleme',
 	'Menu:Problem:OpenProblems+' => 'Alle offenen (noch nicht geschlossenen) Probleme',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Probleme nach Service',

datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php

@@ -49,18 +49,18 @@
 
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
-	'Menu:NewProblem+' => 'New problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket',
 	'Menu:SearchProblems' => 'Search for problems',
-	'Menu:SearchProblems+' => 'Search for problems',
+	'Menu:SearchProblems+' => 'Search for problems tickets',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'My problems',
-	'Menu:Problem:MyProblems+' => 'My problems',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All open problems',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php

@@ -49,18 +49,18 @@
 
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
-	'Menu:NewProblem+' => 'New problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Search for problems',
-	'Menu:SearchProblems+' => 'Search for problems',
+	'Menu:SearchProblems+' => 'Search for problems tickets',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'My problems',
-	'Menu:Problem:MyProblems+' => 'My problems',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All open problems',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',

datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php

@@ -10,18 +10,18 @@
  */
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'Administración de Problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Resumen de problemas',
 	'Menu:Problem:Overview+' => 'Resumen de problemas',
 	'Menu:NewProblem' => 'Nuevo problema',
-	'Menu:NewProblem+' => 'Nuevo problema',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Búsqueda de problemas',
 	'Menu:SearchProblems+' => 'Búsqueda de problemas',
 	'Menu:Problem:Shortcuts' => 'Acceso rápido',
 	'Menu:Problem:MyProblems' => 'Problemas asignados a Mí',
-	'Menu:Problem:MyProblems+' => 'Problemas asignados a Mí',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Problemas abiertos',
-	'Menu:Problem:OpenProblems+' => 'Problemas abiertos',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemas por Prioridad',

datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Overview' => 'Vue d\'ensemble',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Nouveau problème',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Créer un ticket de problème',
 	'Menu:SearchProblems' => 'Rechercher des problèmes',
-	'Menu:SearchProblems+' => '',
+	'Menu:SearchProblems+' => 'Faire une recherche parmi les tickets de problème existants',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:Problem:MyProblems' => 'Mes problèmes',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Les tickets de problème ni fermés ni résolus qui me sont assignés',
 	'Menu:Problem:OpenProblems' => 'Problèmes ouverts',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'Tous les tickets de problème non fermés',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problèmes par service',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problèmes par priorité',

datamodels/2.x/itop-problem-mgmt/dictionaries/hu.dict.itop-problem-mgmt.php

@@ -12,18 +12,18 @@
  */
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Áttekintő',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Új probléma',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Problémák keresése',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Gyorsgombok',
 	'Menu:Problem:MyProblems' => 'Saját problémák',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Nyitott problémák',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémák szolgáltatásonként',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémák prioritás szerint',