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Commit Graph

69 Commits

Author SHA1 Message Date
Eric
11ec46c18b N°1408 - Fix overview attribute when not already defined in Organization class 2019-01-08 15:19:52 +01:00
Stephen Abello
a488c42dca N°721: ResolveFrom now only set attributes mandatory in resolved & closed states that aren't already set 2018-11-16 17:20:11 +01:00
Pierre Goiffon
e66da81a20 N°1408 new AttributeDashboard : Organization.overview 2018-10-23 18:37:39 +02:00
Pierre Goiffon
34552214bf N°1703 The dates are no longer reset when inserting a Ticket 
Could cause problems when importing using REST API or using form prefill
 2018-10-23 14:17:03 +02:00
Pierre Goiffon
950ffcde2b N°931 remove remaining references to Ticket.tagfield 
(it was the old AttributeTagSet test, now we have FAQ.domains)
 2018-10-08 15:45:50 +02:00
Eric Espié
cd2ea3793e N°962: TagSet Fix Attribute definition 
SVN:b931[6028]
 2018-08-30 11:08:47 +02:00
Pierre Goiffon
4df497a768 N°931 Increment iTop XML version (1.5 -> 1.6) 
SVN:b931[6020]
 2018-08-30 11:08:46 +02:00
Stephen Abello
41dccb468e N°1236 : Added "approved" state to the tto active states 
SVN:trunk[5847]
 2018-06-08 14:17:44 +00:00
Eric Espié
1832d72e51 Version 1.5 of XML datamodel 
SVN:trunk[5727]
 2018-04-23 15:14:11 +00:00
Guillaume Lajarige
f2f0badc77 N°1199 Fixed "Notice: undefined index 0" in the portal. UserRequest/Incident::ComputePriority() was failing when attributes impact had no value. 
SVN:trunk[5147]
 2017-12-01 15:41:52 +00:00
Vincent Dumas
e72bc65df8 Set Module id 2.4 and XML version 1.4 
SVN:trunk[4833]
 2017-07-12 09:19:24 +00:00
Vincent Dumas
f8b6fb51c2 Ticket transitions: 'reassign' force change of agent, agent and team in 'assigned' state are read-only, user satisfaction and user comment are read-only in 'closed' state. 
In Enhanced Portal: 're-open' prompt for caselog and 'on-going tickets' brick has a modified label (english and french) and ticket count is now displayed on each tab.

SVN:trunk[4797]
 2017-07-04 15:50:20 +00:00
Vincent Dumas
d22d657886 #1439 fix erroneous internal comments within XML files 
SVN:trunk[4607]
 2017-03-21 17:35:38 +00:00
Romain Quetiez
4ec3aeec92 N.490 Losing carrier returns and rich text formatting when the latest comments are copied to child tickets 
SVN:trunk[4501]
 2016-12-08 10:24:06 +00:00
Romain Quetiez
cf3d0bde5b Operational status: only in search forms (+ search results for Ticket) 
SVN:trunk[4132]
 2016-05-25 07:29:20 +00:00
Romain Quetiez
7aa1495c4a Customer Portal: simplified the contents of the home page (still requires icons and a review of the CSS) 
SVN:trunk[4110]
 2016-05-20 09:46:55 +00:00
Guillaume Lajarige
eeb0d5c98c Customer portal : Look and feel WIP 
SVN:trunk[4107]
 2016-05-19 15:23:23 +00:00
Romain Quetiez
9d8a2cb7bb Customer Portal: refactoring for the "new ticket" buttons, depending on the installation options (in particular, a full ITIL install has now two buttons) 
SVN:trunk[4066]
 2016-05-11 18:37:30 +00:00
Romain Quetiez
1018dc6e74 Customer portal: adjusted the versions of the recently updated module (inc. the XML format version raised to 1.3) 
SVN:trunk[4055]
 2016-05-11 12:05:03 +00:00
Guillaume Lajarige
d677a20c96 Portal : Datamodel modifications to ensure setup modularity 
SVN:trunk[4050]
 2016-05-11 07:49:54 +00:00
Denis Flaven
89328e1662 Prevent infinite cross-ticket recursion when propagating parent->child resolution in tickets. 
SVN:trunk[4045]
 2016-05-10 15:33:48 +00:00
Romain Quetiez
8c4e84dfaf New type of attribute: AttributeMetaEnum. 
Designed to cope with the need to select tickets by operational status. The value of this attribute is computed by the framework. It depends on the actual ticket status (that attribute cannot be known by the root class because its definition varies from one type of ticket to another).
The data model has been enriched with the new attribute Ticket::operational_status. Its value is 'active' unless the ticket status is either 'rejected', 'resolved' or 'closed'. The existing dashboards have been left unchanged but should be revised to fully benefit from the new attribute (e.g. Open requests, Open problems, etc.)
Note: the alpha version of the compiler had already been committed by mistake a few days ago.

SVN:trunk[3859]
 2016-01-13 14:35:21 +00:00
Denis Flaven
7ca7cb39ae Integration of the new impact analysis into the tickets. 
SVN:trunk[3578]
 2015-05-15 13:49:25 +00:00
Denis Flaven
af2835e505 Make sure that 'source' nodes for ComputedImpactedItems are not added twice to the ticket. 
SVN:trunk[3571]
 2015-04-29 17:27:40 +00:00
Denis Flaven
d63b4ef6d1 Integration of the new way to compute relations into the datamodel (ComputeImpactedItems) 
SVN:trunk[3570]
 2015-04-29 16:35:21 +00:00
Romain Quetiez
e210996839 XML Modelization of the relations: fixed a bug in the compiler and transformed the datamodel files (2.x) into the latest 1.2 format 
SVN:trunk[3521]
 2015-03-30 08:24:45 +00:00
Denis Flaven
133b6d4d29 #1037: refresh "priority" when either "impact" or "urgency" changes. 
SVN:trunk[3463]
 2014-12-15 14:09:17 +00:00
Denis Flaven
aa97703b64 Add the appropriate "type" to the parameters passed to the actions on transitions. 
SVN:trunk[3454]
 2014-12-05 11:02:32 +00:00
Romain Quetiez
aedddf9dcc #1026 CSV import of tickets with impact = '', issuing a Notice 
SVN:trunk[3445]
 2014-12-02 14:45:19 +00:00
Romain Quetiez
29e751278e #1029 Got rid of tags <format> that were not used at all and that were really misleading extension developers 
SVN:trunk[3437]
 2014-12-01 11:43:12 +00:00
Erwan Taloc
99755ad7e8 update highlight scale for request-management modules 
SVN:trunk[3428]
 2014-11-26 18:32:38 +00:00
Romain Quetiez
f4b10d3e81 #1022 Do cascade the resolution of an incident to its child requests + rework of the lifecycle/actions to ease the extensibility (New handlers: Rest, Copy, SetCurrentDate, SetCurrentUser, SetElapsedTime) 
SVN:trunk[3423]
 2014-11-19 09:44:52 +00:00
Romain Quetiez
0135573956 #995 Make sure that tto/ttr passed gets set even if the CRON has not been run (and as soon as some overrun has been counted) 
SVN:trunk[3384]
 2014-10-28 15:55:56 +00:00
Denis Flaven
fbdd0dfd57 - Migration of the XML files to the version 1.1 of the XML schema. 
- Refactoring of the "state flags" definitions to take advantage of the "inherit_flags_from" capability available in the new XML schema.

SVN:trunk[3363]
 2014-10-14 09:56:21 +00:00
Denis Flaven
fd9008a163 New concept in the XML: HighlightScale to avoid overloading GetIcon and GetHilightClass... 
SVN:trunk[3291]
 2014-07-28 15:16:16 +00:00
Denis Flaven
2108a74f87 Added an identifier on the transitions to allow a finer granularity for the deltas. 
SVN:trunk[3286]
 2014-07-24 12:42:40 +00:00
Romain Quetiez
7d3a93c374 #955 Translated the label "Open Requests" in the welcome menu 
SVN:trunk[3260]
 2014-07-10 10:29:44 +00:00
Denis Flaven
61b5b5cc71 #906 Better way to handle the lock in order to prevent duplicates in the numbering of Tickets. Note that the iTopMutex now supports re-entrancy inside the same PHP page. 
SVN:trunk[3230]
 2014-06-27 13:45:48 +00:00
Romain Quetiez
01496f9595 #918 TTO/TTR status "passed" gets reset when the stop watch is stopped (using the status "triggered" instead) 
SVN:trunk[3130]
 2014-04-24 08:53:17 +00:00
Denis Flaven
80fac28106 Trac #890: Dispatch the defines in the proper modules to make sure that the portal works with all possible combinations of tickets. 
SVN:trunk[3088]
 2014-02-25 13:17:25 +00:00
Romain Quetiez
5f11c97aef #888 Security on the portal incompatible with customizations (regression introduced in 2.0.2), now requires to define PORTAL_USERREQUEST_DISPLAY_QUERY and PORTAL_USERREQUEST_DISPLAY_POWERUSER_QUERY 
SVN:trunk[3086]
 2014-02-24 15:52:04 +00:00
Denis Flaven
bd1096b0fc #756: allow incidents and user request to be linked to 'closed' problems. 
SVN:trunk[3028]
 2013-12-09 12:57:55 +00:00
Denis Flaven
d42443697c Security enhancements: 
- ensure that a user can ony see the details of the ticket she/he is allowed to see, even if the id is typed manually
- add a define'd filter to filter the drop-down lists of the search form for searching closed tickets.

SVN:trunk[3027]
 2013-12-09 11:39:25 +00:00
Erwan Taloc
18664c8151 Fix bug #757 
SVN:trunk[2996]
 2013-11-26 22:00:00 +00:00
Erwan Taloc
85472fe67a Fix bug #837 Remove [+] button on external keys where it's not meaningful 
+ button had been removed for all ExternalKey having a complex filter defined

SVN:trunk[2995]
 2013-11-26 21:45:54 +00:00
Romain Quetiez
d912e7f4fb #804 (Continued) Fix for GetHilightClass (previous revision: 2952) was not sufficient + applied the same fix for GetIcon! 
SVN:trunk[2968]
 2013-10-29 15:55:00 +00:00
Romain Quetiez
a333bcb084 User portal: enable the creation of Incident tickets (ITIL + requires a change in the configuration file -see the readme file) 
SVN:trunk[2959]
 2013-10-28 16:50:13 +00:00
Denis Flaven
864ce74cbc #805 The label of the ticket must be computed at the last minute, just before insertion, for the Mutex to be effective 
SVN:trunk[2956]
 2013-10-24 12:05:16 +00:00
Romain Quetiez
f684cb1745 Compiler: added "constants" 
SVN:trunk[2955]
 2013-10-24 09:49:56 +00:00
Denis Flaven
02e6658439 #804 tickets' highlighting is now based on the computation performed by the stopwatch, in order to support non 24x7 working hours 
SVN:trunk[2952]
 2013-10-24 08:11:40 +00:00