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feature/5874
Commit Graph

189 Commits

Author SHA1 Message Date
Guillaume Lajarige
bcb5e4304a Customer portal : BrowseBrick : Changed style of secondaries actions 
SVN:trunk[4073]
 2016-05-12 13:21:30 +00:00
Guillaume Lajarige
9b11b12b07 Customer portal : Form adjustments on UserProfile brick 
SVN:trunk[4069]
 2016-05-12 10:24:23 +00:00
Romain Quetiez
9d8a2cb7bb Customer Portal: refactoring for the "new ticket" buttons, depending on the installation options (in particular, a full ITIL install has now two buttons) 
SVN:trunk[4066]
 2016-05-11 18:37:30 +00:00
Guillaume Lajarige
d677a20c96 Portal : Datamodel modifications to ensure setup modularity 
SVN:trunk[4050]
 2016-05-11 07:49:54 +00:00
Romain Quetiez
a618f2804b Brand new customer portal - alpha version: requires adjustments to work with various ticketing installation options 
SVN:trunk[4044]
 2016-05-10 15:04:44 +00:00
Denis Flaven
4e24e9899e (HTML) Formatted Case Logs, Description and Notifications with inline images uploaded as Attachments. Beta Version !! 
SVN:trunk[3916]
 2016-02-19 10:03:59 +00:00
Romain Quetiez
8c4e84dfaf New type of attribute: AttributeMetaEnum. 
Designed to cope with the need to select tickets by operational status. The value of this attribute is computed by the framework. It depends on the actual ticket status (that attribute cannot be known by the root class because its definition varies from one type of ticket to another).
The data model has been enriched with the new attribute Ticket::operational_status. Its value is 'active' unless the ticket status is either 'rejected', 'resolved' or 'closed'. The existing dashboards have been left unchanged but should be revised to fully benefit from the new attribute (e.g. Open requests, Open problems, etc.)
Note: the alpha version of the compiler had already been committed by mistake a few days ago.

SVN:trunk[3859]
 2016-01-13 14:35:21 +00:00
Romain Quetiez
7f65e9fd5e New lifecycle action SetCurrentPerson. Also improved the existing lifecycle action SetCurrentUser to prevent from calling it on an external key that is not pointing to users (!= contact), and if the target attribute is a string, then store the friendlyname there. 
SVN:trunk[3616]
 2015-07-02 09:43:15 +00:00
Denis Flaven
7ca7cb39ae Integration of the new impact analysis into the tickets. 
SVN:trunk[3578]
 2015-05-15 13:49:25 +00:00
Romain Quetiez
e210996839 XML Modelization of the relations: fixed a bug in the compiler and transformed the datamodel files (2.x) into the latest 1.2 format 
SVN:trunk[3521]
 2015-03-30 08:24:45 +00:00
Romain Quetiez
f53943e78c Meta information on lifecycle actions arguments: added type restrictions, and added the method ResetStopWatch 
SVN:trunk[3503]
 2015-03-12 10:42:51 +00:00
Romain Quetiez
4c3c31c44d Injectable methods: labels/descriptions given in the dictionary 
SVN:trunk[3466]
 2014-12-15 15:49:44 +00:00
Romain Quetiez
29e751278e #1029 Got rid of tags <format> that were not used at all and that were really misleading extension developers 
SVN:trunk[3437]
 2014-12-01 11:43:12 +00:00
Denis Flaven
2a9f69d70e More meta information about the interfaces. 
SVN:trunk[3433]
 2014-11-27 16:22:05 +00:00
Romain Quetiez
3aa0b77751 Cosmetic on the XML: identify lifecycle functions parameters 
SVN:trunk[3424]
 2014-11-19 14:15:10 +00:00
Romain Quetiez
f4b10d3e81 #1022 Do cascade the resolution of an incident to its child requests + rework of the lifecycle/actions to ease the extensibility (New handlers: Rest, Copy, SetCurrentDate, SetCurrentUser, SetElapsedTime) 
SVN:trunk[3423]
 2014-11-19 09:44:52 +00:00
Romain Quetiez
2b4400c55d XML: normalized the format (allows for implementing a quick diff algorithm) 
SVN:trunk[3378]
 2014-10-27 16:13:38 +00:00
Denis Flaven
fbdd0dfd57 - Migration of the XML files to the version 1.1 of the XML schema. 
- Refactoring of the "state flags" definitions to take advantage of the "inherit_flags_from" capability available in the new XML schema.

SVN:trunk[3363]
 2014-10-14 09:56:21 +00:00
Denis Flaven
8f2cd66bf6 Declaration of generic methods which can be run on tickets. 
SVN:trunk[3298]
 2014-08-14 15:46:43 +00:00
Denis Flaven
2108a74f87 Added an identifier on the transitions to allow a finer granularity for the deltas. 
SVN:trunk[3286]
 2014-07-24 12:42:40 +00:00
Denis Flaven
61b5b5cc71 #906 Better way to handle the lock in order to prevent duplicates in the numbering of Tickets. Note that the iTopMutex now supports re-entrancy inside the same PHP page. 
SVN:trunk[3230]
 2014-06-27 13:45:48 +00:00
Denis Flaven
d6dbe0fce7 Trac #890: Dispatch the defines in the proper modules to make sure that the portal works with all possible combinations of tickets. 
SVN:trunk[3092]
 2014-03-03 13:48:56 +00:00
Denis Flaven
ebff827013 #805 (again): proper fix to avoid blocking when creating a ticket with DBInsert() (instead of DBInsertNoReload !!) 
SVN:trunk[3032]
 2013-12-10 11:07:24 +00:00
Denis Flaven
1afcf46970 #805: fix the issue when creating tickets from the SOAP web service. 
SVN:trunk[3031]
 2013-12-10 10:16:40 +00:00
Denis Flaven
60e7c22ab4 #838 following on the bug fix: more standard naming for the parameters of the query 
SVN:trunk[3008]
 2013-11-29 11:38:51 +00:00
Erwan Taloc
85472fe67a Fix bug #837 Remove [+] button on external keys where it's not meaningful 
+ button had been removed for all ExternalKey having a complex filter defined

SVN:trunk[2995]
 2013-11-26 21:45:54 +00:00
Erwan Taloc
e1087d3f87 Fix bug #835 Remove dependency between ticket and Delivery model 
SVN:trunk[2994]
 2013-11-26 21:19:11 +00:00
Denis Flaven
74f895b5f4 #838: the OQL query for getting the SLTs is now a constant defined in the XML 
SVN:trunk[2982]
 2013-11-26 10:03:53 +00:00
Denis Flaven
272a249d14 #805 Use a mutex to turn the insertion of a new ticket into an atomic operation 
SVN:trunk[2953]
 2013-10-24 09:15:41 +00:00
Romain Quetiez
dcb5a7208a #800 No need to track that last update has changed each time the ticket gets updated (common to all types of tickets) 
SVN:trunk[2950]
 2013-10-22 14:05:39 +00:00
Romain Quetiez
edce93282b #792 Duplicate entries in the parent/child tickets when updating the case log and applying a stimulus (e.g. Close the WO) at the same time. 
SVN:trunk[2930]
 2013-10-18 15:54:54 +00:00
Romain Quetiez
afa3c40c3e Improved the column load optimization which was causing object reloads in various circumstances (impact can be important when loading lists with many lines): 
1) When changing column settings (menu "Configure this list")
2) When a plugin was systematically reading some data (e.g. Highlighting late tickets requires to read tto/trr/status/start_date!)

SVN:trunk[2925]
 2013-10-17 09:46:10 +00:00
Romain Quetiez
452eca5288 The ticket class must be abstract! 
SVN:trunk[2753]
 2013-05-21 10:49:22 +00:00
Denis Flaven
2708b0de0e #728: the ticket's title is now an (external) attribute of the link between a ticket and a CI. 
SVN:trunk[2745]
 2013-05-16 14:28:23 +00:00
Erwan Taloc
64bc64dd95 Add icone for a work order 
SVN:trunk[2527]
 2012-12-06 09:09:54 +00:00
Erwan Taloc
8f398bd130 Change constraint on attribute agent_id for a workorder 
SVN:trunk[2430]
 2012-11-12 18:11:31 +00:00
Romain Quetiez
d7e492b711 XML Datamodel: new format (version + zlists changed) - not compatible with 2.0 alpha!!! 
SVN:trunk[2342]
 2012-10-24 13:54:02 +00:00
Romain Quetiez
721faa7e1e Updated copyright (2012) and license (LGPL changed to AGPL) 
SVN:trunk[2333]
 2012-10-23 21:41:36 +00:00
Erwan Taloc
96c62463d5 Initial load of data model 2.0 
SVN:trunk[2283]
 2012-10-18 09:26:30 +00:00