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Code Issues Packages Projects Releases Wiki Activity

- Migration of the XML files to the version 1.1 of the XML schema.

Browse Source 
- Refactoring of the "state flags" definitions to take advantage of the "inherit_flags_from" capability available in the new XML schema.

SVN:trunk[3363]
This commit is contained in:
Denis Flaven
2014-10-14 09:56:21 +00:00
parent bc79663a3e
commit fbdd0dfd57
19 changed files with 1123 additions and 4017 deletions
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565
datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
View File

@@ -1,6 +1,6 @@
<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
<constants>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.1">
<constants>
<constant id="PORTAL_TYPE_TO_CLASS" xsi:type="string" _delta="redefine"><![CDATA[{"service_request":"UserRequest","incident":"Incident"}]]></constant>
<constant id="PORTAL_INCIDENT_PUBLIC_LOG" xsi:type="string" _delta="define"><![CDATA[public_log]]></constant>
<constant id="PORTAL_INCIDENT_USER_COMMENT" xsi:type="string" _delta="define"><![CDATA[user_comment]]></constant>
@@ -51,13 +51,13 @@
<field id="status" xsi:type="AttributeEnum">
<always_load_in_tables>true</always_load_in_tables>
<values>
<value>new</value>
<value>assigned</value>
<value>pending</value>
<value>escalated_tto</value>
<value>escalated_ttr</value>
<value>resolved</value>
<value>closed</value>
<value id="new">new</value>
<value id="assigned">assigned</value>
<value id="pending">pending</value>
<value id="escalated_tto">escalated_tto</value>
<value id="escalated_ttr">escalated_ttr</value>
<value id="resolved">resolved</value>
<value id="closed">closed</value>
</values>
<sql>status</sql>
<default_value>new</default_value>
@@ -66,9 +66,9 @@
</field>
<field id="impact" xsi:type="AttributeEnum">
<values>
<value>1</value>
<value>2</value>
<value>3</value>
<value id="1">1</value>
<value id="2">2</value>
<value id="3">3</value>
</values>
<sql>impact</sql>
<default_value>1</default_value>
@@ -77,10 +77,10 @@
</field>
<field id="priority" xsi:type="AttributeEnum">
<values>
<value>1</value>
<value>2</value>
<value>3</value>
<value>4</value>
<value id="1">1</value>
<value id="2">2</value>
<value id="3">3</value>
<value id="4">4</value>
</values>
<sql>priority</sql>
<default_value>4</default_value>
@@ -88,10 +88,10 @@
</field>
<field id="urgency" xsi:type="AttributeEnum">
<values>
<value>1</value>
<value>2</value>
<value>3</value>
<value>4</value>
<value id="1">1</value>
<value id="2">2</value>
<value id="3">3</value>
<value id="4">4</value>
</values>
<sql>urgency</sql>
<default_value>4</default_value>
@@ -99,10 +99,10 @@
</field>
<field id="origin" xsi:type="AttributeEnum">
<values>
<value>mail</value>
<value>phone</value>
<value>portal</value>
<value>monitoring</value>
<value id="mail">mail</value>
<value id="phone">phone</value>
<value id="portal">portal</value>
<value id="monitoring">monitoring</value>
</values>
<sql>origin</sql>
<default_value>phone</default_value>
@@ -118,7 +118,7 @@
<target_class>Service</target_class>
<is_null_allowed>true</is_null_allowed>
<on_target_delete>DEL_MANUAL</on_target_delete>
<allow_target_creation>false</allow_target_creation>
<allow_target_creation>false</allow_target_creation>
</field>
<field id="service_name" xsi:type="AttributeExternalField">
<extkey_attcode>service_id</extkey_attcode>
@@ -133,7 +133,7 @@
<target_class>ServiceSubcategory</target_class>
<is_null_allowed>true</is_null_allowed>
<on_target_delete>DEL_MANUAL</on_target_delete>
<allow_target_creation>false</allow_target_creation>
<allow_target_creation>false</allow_target_creation>
</field>
<field id="servicesubcategory_name" xsi:type="AttributeExternalField">
<extkey_attcode>servicesubcategory_id</extkey_attcode>
@@ -141,8 +141,8 @@
</field>
<field id="escalation_flag" xsi:type="AttributeEnum">
<values>
<value>yes</value>
<value>no</value>
<value id="yes">yes</value>
<value id="no">no</value>
</values>
<sql>escalation_flag</sql>
<default_value>no</default_value>
@@ -186,21 +186,19 @@
<working_time/>
<goal>ResponseTicketTTO</goal>
<thresholds>
<threshold>
<percent>75</percent>
<threshold id="75">
<highlight>
<code>warning</code>
<persistent>false</persistent>
</highlight>
</highlight>
<actions>
</actions>
</threshold>
<threshold>
<percent>100</percent>
<threshold id="100">
<highlight>
<code>critical</code>
<persistent>false</persistent>
</highlight>
</highlight>
<actions>
<action>
<verb>ApplyStimulus</verb>
@@ -223,21 +221,19 @@
<working_time/>
<goal>ResponseTicketTTR</goal>
<thresholds>
<threshold>
<percent>75</percent>
<threshold id="75">
<highlight>
<code>warning</code>
<persistent>false</persistent>
</highlight>
</highlight>
<actions>
</actions>
</threshold>
<threshold>
<percent>100</percent>
<threshold id="100">
<highlight>
<code>critical</code>
<persistent>false</persistent>
</highlight>
</highlight>
<actions>
<action>
<verb>ApplyStimulus</verb>
@@ -280,13 +276,13 @@
</field>
<field id="resolution_code" xsi:type="AttributeEnum">
<values>
<value>assistance</value>
<value>other</value>
<value>software patch</value>
<value>training</value>
<value>hardware repair</value>
<value>system update</value>
<value>bug fixed</value>
<value id="assistance">assistance</value>
<value id="other">other</value>
<value id="software patch">software patch</value>
<value id="training">training</value>
<value id="hardware repair">hardware repair</value>
<value id="system update">system update</value>
<value id="bug fixed">bug fixed</value>
</values>
<sql>resolution_code</sql>
<default_value>assistance</default_value>
@@ -356,10 +352,10 @@
</field>
<field id="user_satisfaction" xsi:type="AttributeEnum">
<values>
<value>1</value>
<value>2</value>
<value>3</value>
<value>4</value>
<value id="1">1</value>
<value id="2">2</value>
<value id="3">3</value>
<value id="4">4</value>
</values>
<sql>user_satisfaction</sql>
<default_value>1</default_value>
@@ -486,7 +482,6 @@
</flags>
<transitions>
<transition id="ev_assign">
<stimulus>ev_assign</stimulus>
<target>assigned</target>
<actions>
<action>
@@ -495,12 +490,10 @@
</actions>
</transition>
<transition id="ev_timeout">
<stimulus>ev_timeout</stimulus>
<target>escalated_tto</target>
<actions/>
</transition>
<transition id="ev_autoresolve">
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
<actions>
<action>
@@ -516,87 +509,13 @@
<state id="escalated_tto">
<highlight>
<code>critical</code>
</highlight>
</highlight>
<inherit_flags_from>new</inherit_flags_from>
<flags>
<attribute id="ref">
<read_only/>
</attribute>
<attribute id="org_id">
<mandatory/>
</attribute>
<attribute id="caller_id">
<mandatory/>
</attribute>
<attribute id="agent_id">
<hidden/>
</attribute>
<attribute id="priority">
<read_only/>
</attribute>
<attribute id="start_date">
<read_only/>
</attribute>
<attribute id="last_update">
<read_only/>
</attribute>
<attribute id="close_date">
<hidden/>
</attribute>
<attribute id="escalation_flag">
<hidden/>
</attribute>
<attribute id="escalation_reason">
<hidden/>
</attribute>
<attribute id="assignment_date">
<hidden/>
</attribute>
<attribute id="resolution_date">
<hidden/>
</attribute>
<attribute id="last_pending_date">
<hidden/>
</attribute>
<attribute id="time_spent">
<hidden/>
</attribute>
<attribute id="resolution_code">
<hidden/>
</attribute>
<attribute id="solution">
<hidden/>
</attribute>
<attribute id="pending_reason">
<hidden/>
</attribute>
<attribute id="user_satisfaction">
<hidden/>
</attribute>
<attribute id="user_comment">
<hidden/>
</attribute>
<attribute id="tto_escalation_deadline">
<read_only/>
</attribute>
<attribute id="sla_tto_passed">
<hidden/>
</attribute>
<attribute id="sla_tto_over">
<hidden/>
</attribute>
<attribute id="sla_ttr_passed">
<hidden/>
</attribute>
<attribute id="ttr_escalation_deadline">
<hidden/>
</attribute>
<attribute id="sla_ttr_over">
<hidden/>
</attribute>
<attribute id="team_id"/>
</flags>
<transitions>
<transition id="ev_assign">
<stimulus>ev_assign</stimulus>
<target>assigned</target>
<actions>
<action>
@@ -607,13 +526,8 @@
</transitions>
</state>
<state id="assigned">
<inherit_flags_from>new</inherit_flags_from>
<flags>
<attribute id="ref">
<read_only/>
</attribute>
<attribute id="org_id">
<mandatory/>
</attribute>
<attribute id="team_id">
<mandatory/>
<must_prompt/>
@@ -622,45 +536,9 @@
<mandatory/>
<must_prompt/>
</attribute>
<attribute id="priority">
<read_only/>
</attribute>
<attribute id="start_date">
<read_only/>
</attribute>
<attribute id="last_update">
<read_only/>
</attribute>
<attribute id="close_date">
<hidden/>
</attribute>
<attribute id="assignment_date">
<read_only/>
</attribute>
<attribute id="resolution_date">
<hidden/>
</attribute>
<attribute id="last_pending_date">
<hidden/>
</attribute>
<attribute id="time_spent">
<hidden/>
</attribute>
<attribute id="resolution_code">
<hidden/>
</attribute>
<attribute id="solution">
<hidden/>
</attribute>
<attribute id="pending_reason">
<hidden/>
</attribute>
<attribute id="user_satisfaction">
<hidden/>
</attribute>
<attribute id="user_comment">
<hidden/>
</attribute>
<attribute id="tto_escalation_deadline">
<hidden/>
</attribute>
@@ -670,19 +548,15 @@
<attribute id="sla_tto_over">
<read_only/>
</attribute>
<attribute id="sla_ttr_passed">
<hidden/>
</attribute>
<attribute id="ttr_escalation_deadline">
<read_only/>
</attribute>
<attribute id="sla_ttr_over">
<hidden/>
</attribute>
<attribute id="caller_id"/>
<attribute id="escalation_flag"/>
<attribute id="escalation_reason"/>
</flags>
<transitions>
<transition id="ev_pending">
<stimulus>ev_pending</stimulus>
<target>pending</target>
<actions>
<action>
@@ -691,7 +565,6 @@
</actions>
</transition>
<transition id="ev_resolve">
<stimulus>ev_resolve</stimulus>
<target>resolved</target>
<actions>
<action>
@@ -703,17 +576,14 @@
</actions>
</transition>
<transition id="ev_reassign">
<stimulus>ev_reassign</stimulus>
<target>assigned</target>
<actions/>
</transition>
<transition id="ev_timeout">
<stimulus>ev_timeout</stimulus>
<target>escalated_ttr</target>
<actions/>
</transition>
<transition id="ev_autoresolve">
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
<actions>
<action>
@@ -729,81 +599,11 @@
<state id="escalated_ttr">
<highlight>
<code>critical</code>
</highlight>
<flags>
<attribute id="ref">
<read_only/>
</attribute>
<attribute id="org_id">
<mandatory/>
</attribute>
<attribute id="team_id">
<mandatory/>
</attribute>
<attribute id="agent_id">
<mandatory/>
</attribute>
<attribute id="priority">
<read_only/>
</attribute>
<attribute id="start_date">
<read_only/>
</attribute>
<attribute id="last_update">
<read_only/>
</attribute>
<attribute id="close_date">
<hidden/>
</attribute>
<attribute id="assignment_date">
<read_only/>
</attribute>
<attribute id="resolution_date">
<hidden/>
</attribute>
<attribute id="last_pending_date">
<hidden/>
</attribute>
<attribute id="time_spent">
<hidden/>
</attribute>
<attribute id="resolution_code">
<hidden/>
</attribute>
<attribute id="solution">
<hidden/>
</attribute>
<attribute id="pending_reason">
<hidden/>
</attribute>
<attribute id="user_satisfaction">
<hidden/>
</attribute>
<attribute id="user_comment">
<hidden/>
</attribute>
<attribute id="tto_escalation_deadline">
<hidden/>
</attribute>
<attribute id="sla_tto_passed">
<read_only/>
</attribute>
<attribute id="sla_tto_over">
<read_only/>
</attribute>
<attribute id="sla_ttr_passed">
<hidden/>
</attribute>
<attribute id="ttr_escalation_deadline">
<read_only/>
</attribute>
<attribute id="sla_ttr_over">
<hidden/>
</attribute>
</flags>
</highlight>
<inherit_flags_from>assigned</inherit_flags_from>
<flags/>
<transitions>
<transition id="ev_pending">
<stimulus>ev_pending</stimulus>
<target>pending</target>
<actions>
<action>
@@ -812,7 +612,6 @@
</actions>
</transition>
<transition id="ev_resolve">
<stimulus>ev_resolve</stimulus>
<target>resolved</target>
<actions>
<action>
@@ -824,12 +623,10 @@
</actions>
</transition>
<transition id="ev_reassign">
<stimulus>ev_reassign</stimulus>
<target>assigned</target>
<actions/>
</transition>
<transition id="ev_autoresolve">
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
<actions>
<action>
@@ -843,43 +640,11 @@
</transitions>
</state>
<state id="pending">
<inherit_flags_from>assigned</inherit_flags_from>
<flags>
<attribute id="ref">
<read_only/>
</attribute>
<attribute id="org_id">
<mandatory/>
</attribute>
<attribute id="team_id">
<mandatory/>
</attribute>
<attribute id="agent_id">
<mandatory/>
</attribute>
<attribute id="priority">
<read_only/>
</attribute>
<attribute id="start_date">
<read_only/>
</attribute>
<attribute id="last_update">
<read_only/>
</attribute>
<attribute id="close_date">
<hidden/>
</attribute>
<attribute id="assignment_date">
<read_only/>
</attribute>
<attribute id="resolution_date">
<hidden/>
</attribute>
<attribute id="last_pending_date">
<read_only/>
</attribute>
<attribute id="tto_escalation_deadline">
<hidden/>
</attribute>
<attribute id="ttr_escalation_deadline">
<hidden/>
</attribute>
@@ -889,41 +654,18 @@
<attribute id="sla_tto_over">
<hidden/>
</attribute>
<attribute id="sla_ttr_passed">
<hidden/>
</attribute>
<attribute id="sla_ttr_over">
<hidden/>
</attribute>
<attribute id="time_spent">
<hidden/>
</attribute>
<attribute id="resolution_code">
<hidden/>
</attribute>
<attribute id="solution">
<hidden/>
</attribute>
<attribute id="pending_reason">
<mandatory/>
<must_prompt/>
</attribute>
<attribute id="user_satisfaction">
<hidden/>
</attribute>
<attribute id="user_comment">
<hidden/>
</attribute>
</flags>
<transitions>
<transition id="ev_assign">
<stimulus>ev_assign</stimulus>
<target>assigned</target>
<actions>
</actions>
</transition>
<transition id="ev_autoresolve">
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
<actions>
<action>
@@ -939,47 +681,22 @@
<state id="resolved">
<highlight>
<code>closed</code>
</highlight>
</highlight>
<inherit_flags_from>assigned</inherit_flags_from>
<flags>
<attribute id="ref">
<read_only/>
</attribute>
<attribute id="org_id">
<read_only/>
</attribute>
<attribute id="caller_id">
<read_only/>
</attribute>
<attribute id="origin">
<read_only/>
</attribute>
<attribute id="team_id">
<read_only/>
</attribute>
<attribute id="agent_id">
<read_only/>
</attribute>
<attribute id="start_date">
<read_only/>
</attribute>
<attribute id="last_update">
<read_only/>
</attribute>
<attribute id="private_log">
<normal/>
</attribute>
<attribute id="private_log"/>
<attribute id="impact">
<read_only/>
</attribute>
<attribute id="urgency">
<read_only/>
</attribute>
<attribute id="priority">
<read_only/>
</attribute>
<attribute id="close_date">
<hidden/>
</attribute>
<attribute id="service_id">
<mandatory/>
<must_prompt/>
@@ -993,35 +710,6 @@
<attribute id="escalation_reason">
<read_only/>
</attribute>
<attribute id="assignment_date">
<read_only/>
</attribute>
<attribute id="resolution_date">
<read_only/>
</attribute>
<attribute id="last_pending_date">
<hidden/>
</attribute>
<attribute id="time_spent">
<read_only/>
</attribute>
<attribute id="resolution_code">
<mandatory/>
<must_prompt/>
</attribute>
<attribute id="solution">
<mandatory/>
<must_prompt/>
</attribute>
<attribute id="pending_reason">
<read_only/>
</attribute>
<attribute id="user_satisfaction">
<hidden/>
</attribute>
<attribute id="user_comment">
<hidden/>
</attribute>
<attribute id="parent_incident_id">
<read_only/>
</attribute>
@@ -1037,13 +725,30 @@
<attribute id="description">
<read_only/>
</attribute>
<attribute id="tto_escalation_deadline">
<hidden/>
</attribute>
<attribute id="sla_tto_passed">
<attribute id="org_id">
<read_only/>
</attribute>
<attribute id="sla_tto_over">
<attribute id="team_id">
<read_only/>
</attribute>
<attribute id="agent_id">
<read_only/>
</attribute>
<attribute id="resolution_date">
<read_only/>
</attribute>
<attribute id="time_spent">
<read_only/>
</attribute>
<attribute id="resolution_code">
<mandatory/>
<must_prompt/>
</attribute>
<attribute id="solution">
<mandatory/>
<must_prompt/>
</attribute>
<attribute id="pending_reason">
<read_only/>
</attribute>
<attribute id="sla_ttr_passed">
@@ -1058,7 +763,6 @@
</flags>
<transitions>
<transition id="ev_close">
<stimulus>ev_close</stimulus>
<target>closed</target>
<actions>
<action>
@@ -1067,13 +771,11 @@
</actions>
</transition>
<transition id="ev_reopen">
<stimulus>ev_reopen</stimulus>
<target>assigned</target>
<actions>
</actions>
</transition>
<transition id="ev_autoresolve">
<stimulus>ev_autoresolve</stimulus>
<target>resolved</target>
<actions>
<action>
@@ -1089,71 +791,30 @@
<state id="closed">
<highlight>
<code>closed</code>
</highlight>
</highlight>
<inherit_flags_from>resolved</inherit_flags_from>
<flags>
<attribute id="ref">
<attribute id="public_log">
<read_only/>
</attribute>
<attribute id="org_id">
<attribute id="functionalcis_list">
<read_only/>
</attribute>
<attribute id="caller_id">
<read_only/>
</attribute>
<attribute id="origin">
<read_only/>
</attribute>
<attribute id="team_id">
<read_only/>
</attribute>
<attribute id="agent_id">
<read_only/>
</attribute>
<attribute id="start_date">
<read_only/>
</attribute>
<attribute id="last_update">
<attribute id="contacts_list">
<read_only/>
</attribute>
<attribute id="private_log">
<read_only/>
</attribute>
<attribute id="impact">
<read_only/>
</attribute>
<attribute id="urgency">
<read_only/>
</attribute>
<attribute id="priority">
<read_only/>
</attribute>
<attribute id="service_id">
<read_only/>
</attribute>
<attribute id="servicesubcategory_id">
<read_only/>
</attribute>
<attribute id="escalation_flag">
<read_only/>
</attribute>
<attribute id="escalation_reason">
<read_only/>
</attribute>
<attribute id="assignment_date">
<read_only/>
</attribute>
<attribute id="resolution_date">
<read_only/>
</attribute>
<attribute id="close_date">
<read_only/>
</attribute>
<attribute id="last_pending_date">
<hidden/>
</attribute>
<attribute id="time_spent">
<read_only/>
</attribute>
<attribute id="resolution_code">
<read_only/>
</attribute>
@@ -1162,8 +823,6 @@
</attribute>
<attribute id="pending_reason">
<read_only/>
</attribute>
<attribute id="public_log">
<read_only/>
</attribute>
<attribute id="user_satisfaction">
@@ -1172,48 +831,6 @@
<attribute id="user_comment">
<must_prompt/>
</attribute>
<attribute id="pending_reason">
<read_only/>
</attribute>
<attribute id="parent_incident_id">
<read_only/>
</attribute>
<attribute id="parent_change_id">
<read_only/>
</attribute>
<attribute id="parent_problem_id">
<read_only/>
</attribute>
<attribute id="title">
<read_only/>
</attribute>
<attribute id="description">
<read_only/>
</attribute>
<attribute id="tto_escalation_deadline">
<hidden/>
</attribute>
<attribute id="sla_tto_passed">
<read_only/>
</attribute>
<attribute id="sla_tto_over">
<read_only/>
</attribute>
<attribute id="sla_ttr_passed">
<read_only/>
</attribute>
<attribute id="ttr_escalation_deadline">
<hidden/>
</attribute>
<attribute id="sla_ttr_over">
<read_only/>
</attribute>
<attribute id="functionalcis_list">
<read_only/>
</attribute>
<attribute id="contacts_list">
<read_only/>
</attribute>
</flags>
<transitions/>
</state>
@@ -1962,9 +1579,9 @@
<groups>
<group id="Incident" _delta="define">
<actions>
<action xsi:type="write">allow</action>
<action id="ev_close" xsi:type="stimulus">allow</action>
<action id="ev_reopen" xsi:type="stimulus">allow</action>
<action id="action:write">allow</action>
<action id="stimulus:ev_close">allow</action>
<action id="stimulus:ev_reopen">allow</action>
</actions>
</group>
</groups>