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Implemented Trac #347: Allow portal users to update their tickets by adding a comment which gets appended to the log.

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SVN:trunk[1249]
This commit is contained in:
Denis Flaven
2011-04-28 15:31:22 +00:00
parent 0d710d0464
commit f4e796f607
2 changed files with 65 additions and 3 deletions
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65
portal/index.php
View File

@@ -655,10 +655,20 @@ function DisplayRequestDetails($oP, UserRequest $oRequest)
}
$oP->Details($aDetails);
// Case log
$oP->add('<fieldset><legend>'.MetaModel::GetLabel('UserRequest', 'ticket_log').'</legend>');
$oP->add(GetFieldAsHtml($oRequest, 'ticket_log'));
// Case log... editable so that users can post comments
$oP->add("<form action=\"../portal/index.php\" id=\"request_form\" method=\"post\">\n");
$oP->add("<input type=\"hidden\" name=\"id\" value=\"".$oRequest->GetKey()."\">");
$oP->add("<input type=\"hidden\" name=\"step\" value=\"3\">");
$oP->add("<input type=\"hidden\" name=\"transaction_id\" value=\"".utils::GetNewTransactionId()."\">\n");
$oP->add("<input type=\"hidden\" name=\"operation\" value=\"details\">");
$oP->add('<fieldset id="request_details_log"><legend>'.MetaModel::GetLabel('UserRequest', 'ticket_log').'</legend>');
$oAttDef = MetaModel::GetAttributeDef(get_class($oRequest), 'ticket_log');
$oValue = $oRequest->Get('ticket_log');
$oP->add($oRequest->GetFormElementForField($oP, get_class($oRequest), 'ticket_log', $oAttDef, $oValue, $sDisplayValue = '', $iId = 'att_ticket_log'));
//$oP->add(GetFieldAsHtml($oRequest, 'ticket_log'));
$oP->add('</fieldset>');
$oP->p('<input type="submit" value="'.Dict::S('UI:Button:Ok').'">');
$oP->add('</form>');
$oP->add('</div>');
}
@@ -845,9 +855,58 @@ function RequestDetails(WebPage $oP, $id)
case 2:
DoCloseRequest($oP, $oRequest);
break;
case 3:
AddComment($oP, $oRequest);
break;
default:
// Should never happen
DisplayMainMenu($oP);
}
}
/**
* Adds a comment to the specified UserRequest and displays the main menu
* @param WebPage $oP The current web page for the output
* @param $id ID of the object to update
* @return void
*/
function AddComment($oP, $id)
{
$oRequest = FindRequest($id);
if (!is_object($oRequest))
{
DisplayMainMenu($oP);
return;
}
$sTransactionId = utils::ReadPostedParam('transaction_id', '');
if (!utils::IsTransactionValid($sTransactionId))
{
$oP->add("<h1>".Dict::S('UI:Error:ObjectAlreadyUpdated')."</h1>\n");
DisplayMainMenu($oP);
return;
}
$sComment = trim(utils::ReadPostedParam('attr_ticket_log'));
if (!empty($sComment))
{
$oRequest->Set('ticket_log', $sComment);
$oMyChange = MetaModel::NewObject("CMDBChange");
$oMyChange->Set("date", time());
$sUserString = CMDBChange::GetCurrentUserName();
$oMyChange->Set("userinfo", $sUserString);
$iChangeId = $oMyChange->DBInsert();
$oRequest->DBUpdateTracked($oMyChange);
$oP->p("<h1>".Dict::Format('UI:Class_Object_Updated', MetaModel::GetName(get_class($oRequest)), $oRequest->GetName())."</h1>\n");
}
else
{
$oP->p("<h1>".Dict::Format('UI:Class_Object_NotUpdated', MetaModel::GetName(get_class($oRequest)), $oRequest->GetName())."</h1>\n");
}
DisplayMainMenu($oP);
}
/**
* Get The organization of the current user (i.e. the organization of its contact)
* @param WebPage $oP The current page, for errors output

3
portal/portal.css
View File

@@ -114,6 +114,9 @@ a.button span {
width:800px;
text-align: left;
}
#request_details_log {
width:774px;
}
#request_details table {
border: #f1f1f6 2px solid;
text-align: left;