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Integrated data model changes to the data load (incidents/contracts and persons were not correctly loaded

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SVN:code[133]
This commit is contained in:
Romain Quetiez
2009-09-10 14:28:08 +00:00
parent 2a6de0bd28
commit e5d9ede18a
5 changed files with 239 additions and 239 deletions
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2
trunk/pages/testlist.inc.php
View File

@@ -1118,7 +1118,7 @@ class TestItopWebServices extends TestWebServices
),
array(
'class' => 'bizIncidentTicket',
'csvdata' => "name;title;type;customer_id;initial_situation;start_date;next_update;caller_id;workgroup_id;agent_id\nOVSD-12345;server down;Network;1;server was found down;2009-04-10 12:00;2009-04-10 15:00;3;317;5"
'csvdata' => "name;title;type;org_id;initial_situation;start_date;next_update;caller_id;workgroup_id;agent_id\nOVSD-12345;server down;Network;1;server was found down;2009-04-10 12:00;2009-04-10 15:00;3;317;5"
),
);

6
trunk/setup/data/03.persons.xml
View File

@@ -2,7 +2,7 @@
<Set>
<bizPerson id="21">
<name>Verne</name>
<status>production</status>
<status>available</status>
<org_id>3</org_id>
<email>jules.verne@gmail.com</email>
<phone></phone>
@@ -12,7 +12,7 @@
</bizPerson>
<bizPerson id="20">
<name>Dumas</name>
<status>production</status>
<status>available</status>
<org_id>3</org_id>
<email>alexandre.dumas@gmail.com</email>
<phone></phone>
@@ -22,7 +22,7 @@
</bizPerson>
<bizPerson id="7">
<name>Hugo</name>
<status>production</status>
<status>available</status>
<org_id>3</org_id>
<email>victor.hugo@gmail.com</email>
<phone>33172382223</phone>

260
trunk/setup/data/11.incidents.xml
View File

@@ -1,132 +1,132 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizIncidentTicket id="1">
<name>I-000001</name>
<title>PC issue</title>
<type>Desktop</type>
<customer_id>3</customer_id>
<ticket_status>WorkInProgress</ticket_status>
<initial_situation>there is an issue with my PC</initial_situation>
<current_situation></current_situation>
<start_date>2009-02-10 21:30:55</start_date>
<last_update></last_update>
<next_update></next_update>
<end_date></end_date>
<caller_id>21</caller_id>
<impact>not able to start IE</impact>
<workgroup_id>19</workgroup_id>
<agent_id>7</agent_id>
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizIncidentTicket id="1">
<name>I-000001</name>
<title>PC issue</title>
<type>Desktop</type>
<org_id>3</org_id>
<ticket_status>WorkInProgress</ticket_status>
<initial_situation>there is an issue with my PC</initial_situation>
<current_situation></current_situation>
<start_date>2009-02-10 21:30:55</start_date>
<last_update></last_update>
<next_update></next_update>
<end_date></end_date>
<caller_id>21</caller_id>
<impact>not able to start IE</impact>
<workgroup_id>19</workgroup_id>
<agent_id>7</agent_id>
<action_log>We are about to connect to your PC via Netmeeting and troubleshoot what&apos;s up.
Then we will try to contact Microsoft to understand if it is a known issue</action_log>
<severity>critical</severity>
<assignment_count>1</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="2">
<name>I-000002</name>
<title>Network issue</title>
<type>Network</type>
<customer_id>3</customer_id>
<ticket_status>Assigned</ticket_status>
<initial_situation>No more access to the network</initial_situation>
<current_situation>Network connectivity lost</current_situation>
<start_date>2009-02-19 19:07:25</start_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>7</caller_id>
<impact>high</impact>
<workgroup_id>24</workgroup_id>
<agent_id>21</agent_id>
<action_log>need to investigate the network</action_log>
<severity>low</severity>
<assignment_count>2</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="3">
<name>I-000003</name>
<title>Disk Failure on Server01</title>
<type>Server</type>
<customer_id>3</customer_id>
<ticket_status>WorkInProgress</ticket_status>
<initial_situation>Partition /var is no more accessible.
It seems that hard disk is broken</initial_situation>
<current_situation>Filesystem is full</current_situation>
<start_date>2009-03-21 08:27:46</start_date>
<last_update>2009-02-10 22:25:00</last_update>
<next_update>2009-02-10 00:25:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>20</caller_id>
<impact>Really important for the business</impact>
<workgroup_id>19</workgroup_id>
<agent_id>7</agent_id>
<action_log>There are lot of logs file to be trimed</action_log>
<severity>medium</severity>
<assignment_count>2</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="4">
<name>I-000004</name>
<title>Oracle Database down on domino</title>
<type>Server</type>
<customer_id>3</customer_id>
<ticket_status>New</ticket_status>
<initial_situation>Database Oracle is no more accessible on Server01</initial_situation>
<current_situation>Customer cannot access Order web site.</current_situation>
<start_date>2009-03-17 09:31:09</start_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>7</caller_id>
<impact>Very critical</impact>
<workgroup_id>19</workgroup_id>
<agent_id>0</agent_id>
<action_log></action_log>
<severity>low</severity>
<assignment_count>0</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="5">
<name>I-000005</name>
<title>Issue with my pc</title>
<type>Desktop</type>
<customer_id>3</customer_id>
<ticket_status>Assigned</ticket_status>
<initial_situation>My PC is locked</initial_situation>
<current_situation>We have to analyze</current_situation>
<start_date>2009-03-01 23:22:38</start_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>7</caller_id>
<impact></impact>
<workgroup_id>19</workgroup_id>
<agent_id>20</agent_id>
<action_log></action_log>
<severity>medium</severity>
<assignment_count>1</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="6">
<name>I-000006</name>
<title>Demo</title>
<type>Server</type>
<customer_id>3</customer_id>
<ticket_status>New</ticket_status>
<initial_situation>gdfgl</initial_situation>
<current_situation></current_situation>
<start_date>2009-03-18 22:00:00</start_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>20</caller_id>
<impact>personne ne peut acceder au site de paris</impact>
<workgroup_id>19</workgroup_id>
<agent_id>0</agent_id>
<action_log></action_log>
<severity>low</severity>
<assignment_count>0</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
</Set>
Then we will try to contact Microsoft to understand if it is a known issue</action_log>
<severity>critical</severity>
<assignment_count>1</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="2">
<name>I-000002</name>
<title>Network issue</title>
<type>Network</type>
<org_id>3</org_id>
<ticket_status>Assigned</ticket_status>
<initial_situation>No more access to the network</initial_situation>
<current_situation>Network connectivity lost</current_situation>
<start_date>2009-02-19 19:07:25</start_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>7</caller_id>
<impact>high</impact>
<workgroup_id>24</workgroup_id>
<agent_id>21</agent_id>
<action_log>need to investigate the network</action_log>
<severity>low</severity>
<assignment_count>2</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="3">
<name>I-000003</name>
<title>Disk Failure on Server01</title>
<type>Server</type>
<org_id>3</org_id>
<ticket_status>WorkInProgress</ticket_status>
<initial_situation>Partition /var is no more accessible.
It seems that hard disk is broken</initial_situation>
<current_situation>Filesystem is full</current_situation>
<start_date>2009-03-21 08:27:46</start_date>
<last_update>2009-02-10 22:25:00</last_update>
<next_update>2009-02-10 00:25:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>20</caller_id>
<impact>Really important for the business</impact>
<workgroup_id>19</workgroup_id>
<agent_id>7</agent_id>
<action_log>There are lot of logs file to be trimed</action_log>
<severity>medium</severity>
<assignment_count>2</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="4">
<name>I-000004</name>
<title>Oracle Database down on domino</title>
<type>Server</type>
<org_id>3</org_id>
<ticket_status>New</ticket_status>
<initial_situation>Database Oracle is no more accessible on Server01</initial_situation>
<current_situation>Customer cannot access Order web site.</current_situation>
<start_date>2009-03-17 09:31:09</start_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>7</caller_id>
<impact>Very critical</impact>
<workgroup_id>19</workgroup_id>
<agent_id>0</agent_id>
<action_log></action_log>
<severity>low</severity>
<assignment_count>0</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="5">
<name>I-000005</name>
<title>Issue with my pc</title>
<type>Desktop</type>
<org_id>3</org_id>
<ticket_status>Assigned</ticket_status>
<initial_situation>My PC is locked</initial_situation>
<current_situation>We have to analyze</current_situation>
<start_date>2009-03-01 23:22:38</start_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>7</caller_id>
<impact></impact>
<workgroup_id>19</workgroup_id>
<agent_id>20</agent_id>
<action_log></action_log>
<severity>medium</severity>
<assignment_count>1</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="6">
<name>I-000006</name>
<title>Demo</title>
<type>Server</type>
<org_id>3</org_id>
<ticket_status>New</ticket_status>
<initial_situation>gdfgl</initial_situation>
<current_situation></current_situation>
<start_date>2009-03-18 22:00:00</start_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>20</caller_id>
<impact>personne ne peut acceder au site de paris</impact>
<workgroup_id>19</workgroup_id>
<agent_id>0</agent_id>
<action_log></action_log>
<severity>low</severity>
<assignment_count>0</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
</Set>

168
trunk/setup/data/15.changetickets.xml
View File

@@ -1,85 +1,85 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizChangeTicket id="1">
<name>CM-0000003</name>
<title>1st change</title>
<type>Routine</type>
<domain>Desktop</domain>
<reason>reason</reason>
<requestor_id>20</requestor_id>
<customer_id>3</customer_id>
<ticket_status>PlannedScheduled</ticket_status>
<creation_date>2009-02-19 21:35:47</creation_date>
<last_update>2009-02-18 18:33:14</last_update>
<start_date>0000-00-00 00:00:00</start_date>
<end_date>0000-00-00 00:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact>There is no impact</impact>
<workgroup_id>19</workgroup_id>
<agent_id>21</agent_id>
<supervisorgroup_id>19</supervisorgroup_id>
<supervisor_id>20</supervisor_id>
<managergroup_id>19</managergroup_id>
<manager_id>7</manager_id>
<outage>No</outage>
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizChangeTicket id="1">
<name>CM-0000003</name>
<title>1st change</title>
<type>Routine</type>
<domain>Desktop</domain>
<reason>reason</reason>
<requestor_id>20</requestor_id>
<org_id>3</org_id>
<ticket_status>PlannedScheduled</ticket_status>
<creation_date>2009-02-19 21:35:47</creation_date>
<last_update>2009-02-18 18:33:14</last_update>
<start_date>0000-00-00 00:00:00</start_date>
<end_date>0000-00-00 00:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact>There is no impact</impact>
<workgroup_id>19</workgroup_id>
<agent_id>21</agent_id>
<supervisorgroup_id>19</supervisorgroup_id>
<supervisor_id>20</supervisor_id>
<managergroup_id>19</managergroup_id>
<manager_id>7</manager_id>
<outage>No</outage>
<change_request>I would like to install SQL plus on my laptop.
Could you make it please</change_request>
<change_log>We will push via netmeeting the package and install it at 10:00 tomorrow</change_log>
<fallback>If there is any issue we will uninstall it</fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
<bizChangeTicket id="2">
<name>CM-0000004</name>
<title>Oracle upgrade on domino</title>
<type>Routine</type>
<domain>Application</domain>
<reason>Patch Installation for Oracle</reason>
<requestor_id>21</requestor_id>
<customer_id>3</customer_id>
<ticket_status>Approved</ticket_status>
<creation_date>2009-03-17 14:50:34</creation_date>
<last_update>2009-03-17 14:50:34</last_update>
<start_date>2009-02-24 00:00:00</start_date>
<end_date>2009-02-24 02:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact>application impacted</impact>
<workgroup_id>19</workgroup_id>
<agent_id>20</agent_id>
<supervisorgroup_id>19</supervisorgroup_id>
<supervisor_id>21</supervisor_id>
<managergroup_id>19</managergroup_id>
<manager_id>7</manager_id>
<outage>Yes</outage>
<change_request>We wan to install last Oracle Patch in order to fix rollback management issues</change_request>
<change_log>We will install patch and reboot the server</change_log>
<fallback>If not working we will remove this patch</fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
<bizChangeTicket id="3">
<name>CM-0000005</name>
<title>IOS upgrade</title>
<type>Routine</type>
<domain>Desktop</domain>
<reason>security issue</reason>
<requestor_id>21</requestor_id>
<customer_id>3</customer_id>
<ticket_status>New</ticket_status>
<creation_date>2009-04-04 23:23:37</creation_date>
<last_update>0000-00-00 00:00:00</last_update>
<start_date>0000-00-00 00:00:00</start_date>
<end_date>0000-00-00 00:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact></impact>
<workgroup_id>19</workgroup_id>
<agent_id>21</agent_id>
<supervisorgroup_id>19</supervisorgroup_id>
<supervisor_id>20</supervisor_id>
<managergroup_id>19</managergroup_id>
<manager_id>7</manager_id>
<outage>No</outage>
<change_request>Upgrade to new IOS due to security reason</change_request>
<change_log></change_log>
<fallback></fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
</Set>
Could you make it please</change_request>
<change_log>We will push via netmeeting the package and install it at 10:00 tomorrow</change_log>
<fallback>If there is any issue we will uninstall it</fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
<bizChangeTicket id="2">
<name>CM-0000004</name>
<title>Oracle upgrade on domino</title>
<type>Routine</type>
<domain>Application</domain>
<reason>Patch Installation for Oracle</reason>
<requestor_id>21</requestor_id>
<org_id>3</org_id>
<ticket_status>Approved</ticket_status>
<creation_date>2009-03-17 14:50:34</creation_date>
<last_update>2009-03-17 14:50:34</last_update>
<start_date>2009-02-24 00:00:00</start_date>
<end_date>2009-02-24 02:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact>application impacted</impact>
<workgroup_id>19</workgroup_id>
<agent_id>20</agent_id>
<supervisorgroup_id>19</supervisorgroup_id>
<supervisor_id>21</supervisor_id>
<managergroup_id>19</managergroup_id>
<manager_id>7</manager_id>
<outage>Yes</outage>
<change_request>We wan to install last Oracle Patch in order to fix rollback management issues</change_request>
<change_log>We will install patch and reboot the server</change_log>
<fallback>If not working we will remove this patch</fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
<bizChangeTicket id="3">
<name>CM-0000005</name>
<title>IOS upgrade</title>
<type>Routine</type>
<domain>Desktop</domain>
<reason>security issue</reason>
<requestor_id>21</requestor_id>
<org_id>3</org_id>
<ticket_status>New</ticket_status>
<creation_date>2009-04-04 23:23:37</creation_date>
<last_update>0000-00-00 00:00:00</last_update>
<start_date>0000-00-00 00:00:00</start_date>
<end_date>0000-00-00 00:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact></impact>
<workgroup_id>19</workgroup_id>
<agent_id>21</agent_id>
<supervisorgroup_id>19</supervisorgroup_id>
<supervisor_id>20</supervisor_id>
<managergroup_id>19</managergroup_id>
<manager_id>7</manager_id>
<outage>No</outage>
<change_request>Upgrade to new IOS due to security reason</change_request>
<change_log></change_log>
<fallback></fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
</Set>

42
trunk/setup/data/18.contracts.xml
View File

@@ -1,23 +1,23 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizContract id="1">
<name>Oracle Support</name>
<customer_id>3</customer_id>
<provider_id>6</provider_id>
<service_name>Software support</service_name>
<team_id>8</team_id>
<service_level>Gold</service_level>
<cost_unit>Global</cost_unit>
<cost_freq>Yearly</cost_freq>
<cost>30000</cost>
<currency>Euros</currency>
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizContract id="1">
<name>Oracle Support</name>
<org_id>3</org_id>
<provider_id>6</provider_id>
<service_name>Software support</service_name>
<team_id>8</team_id>
<service_level>Gold</service_level>
<cost_unit>Global</cost_unit>
<cost_freq>Yearly</cost_freq>
<cost>30000</cost>
<currency>Euros</currency>
<description>This contract define Oracle Support contract between Mecanorama and Oracle company.
Yearly cost is 30.000 euros</description>
<move2prod_date>2009-02-22 18:54:14</move2prod_date>
<end_prod>2009-03-04 00:01:38</end_prod>
<status>Signed</status>
<type>Software</type>
<version_number>3</version_number>
</bizContract>
</Set>
Yearly cost is 30.000 euros</description>
<move2prod_date>2009-02-22 18:54:14</move2prod_date>
<end_prod>2009-03-04 00:01:38</end_prod>
<status>Signed</status>
<type>Software</type>
<version_number>3</version_number>
</bizContract>
</Set>