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Cleanup in the setup manual instructions

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SVN:trunk[2556]
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Romain Quetiez
2012-12-11 10:16:28 +00:00
parent fd59c97ce1
commit b41e7ab3db
1 changed files with 108 additions and 0 deletions
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documentation/itop-tickets.htm Normal file
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<html>
<head>
<title>iTop Installation Help</title>
<style>
body {
font-family: Verdana,Arial,Helvetica,Sans-Serif;
font-size: 10pt;
margin: 0;
padding: 0;
}
#banner {
display: block;
height: 60px;
padding: 5px;
line-height: 24px;
vertical-align: middle;
background: url(../images/itop-logo.png) no-repeat #f6f6f6;
background-position: 5px 5px;;
}
#banner span {
margin-left: 150px;
padding-top: 12px;
text-align: center;
font-size: 24px;
line-height: 24px;
font-weight: bold;
color: #1C94C4;
display: block;
}
#content {
margin: 20px;
}
h2 {
padding-left: 60px;
line-height: 48px;
}
#Config {
background: url(../modules/itop-config-mgmt-1.0.0/images/database.png) no-repeat transparent;
}
#Service {
background: url(../modules/itop-service-mgmt-1.0.0/sla.png) no-repeat transparent;
}
#Request {
background: url(../modules/itop-request-mgmt-1.0.0/images/user-request-deadline.png) no-repeat transparent;
}
#Incident {
background: url(../modules/itop-incident-mgmt-1.0.0/images/incident-escalated.png) no-repeat transparent;
}
#Change {
background: url(../modules/itop-change-mgmt-1.0.0/images/change.png) no-repeat transparent;
}
#Problem {
background: url(../modules/itop-problem-mgmt-1.0.0/images/problem.png) no-repeat transparent;
}
#KnownErrors {
background: url(../modules/itop-knownerror-mgmt-1.0.0/images/known-error.png) no-repeat transparent;
}
a.internal {
color: #1C94C4;
text-decoration: none;
}
a.internal:hover {
text-decoration: underline;
}
.code {
background-color: #ccc;
padding: 10px;
border: 1px solid #999;
font-family: Courier, Courier-New, monospace;
}
</style>
</head>
<body>
<div id="banner"><span>Installation Help</span></div>
<div id="content">
<h1>Completing the iTop installation for workflow management</h1>
<h2>Overview</h2>
<p>In order to operate properly, iTop maintenance operations and asynchronous tasks must be executed on a regular basis.
In order to ease the installation, all the background tasks have been grouped to be launched from a single file: <tt>webservices/cron.php</tt></p>
<p>The following features require the activation of cron.php</p>
<ul>
<li><b>Asynchronous emails</b>. By default, this option is disabled. To enable it, set 'email_asynchronous' to 1 in the configuration file</li>
<li><b>Check ticket SLA</b>. Tickets reaching the limits will be passed into Escalation TTO/TTR states</li>
</ul>
</p>
<p>For more information about cron.php, check the <a href="http://www.combodo.com/wiki/doku.php?id=admin:cron">iTop Wiki</a></p>
<h2>Scheduling cron.php on Windows</h2>
<ol>
<li>Edit the file <em>&lt;itop root&gt</em>/webservices/<b>cron.params</b> to set the credentials used for cronified tasks (requires administator privileges)</li>
<li>Edit the file <em>&lt;itop root&gt</em>/webservices/<b>cron.cmd</b>, and set the relevant path for your installation of PHP. If you care about security, it is recommended to change also the path to the parameters file <em>&lt;itop root&gt</em>/webservices/<b>cron.params</b> and move this file to a place where its content is not served by the web server.</li>
<li>Schedule the execution of cron.cmd:
<pre>schtasks.exe /create /tn "iTop CRON" /sc minute /mo 1 /tr "\"<em>&lt;itop root&gt</em>/webservices/cron.cmd\""</pre>
</li>
</ol>
<h2>Scheduling cron.php on Linux/Unix</h2>
<ol>
<li>Edit the file <em>&lt;itop root&gt</em>/webservices/<b>cron.params</b> to set the credentials used for cronified tasks (requires administator privileges)</li>
<li>If you care about security: move the file <em>&lt;itop root&gt</em>/webservices/<b>cron.params</b> into a directory not in the scope of the web server (Apache), and make it be readable only by the account that will execute the cron</li>
<li>Edit the crontab and add the following line:
<pre>* * * * * /usr/bin/php <em>&lt;itop root&gt</em>/webservices/cron.php --param_file=<em>&lt;itop root&gt</em>/webservices/cron.params</pre>
</li>
</ol>
</div><!-- End of content -->
</body>
</html>