Completing the iTop installation for workflow management
+Overview
+In order to operate properly, iTop maintenance operations and asynchronous tasks must be executed on a regular basis. +In order to ease the installation, all the background tasks have been grouped to be launched from a single file: webservices/cron.php
+The following features require the activation of cron.php
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- Asynchronous emails. By default, this option is disabled. To enable it, set 'email_asynchronous' to 1 in the configuration file +
- Check ticket SLA. Tickets reaching the limits will be passed into Escalation TTO/TTR states +
For more information about cron.php, check the iTop Wiki
+Scheduling cron.php on Windows
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+
- Edit the file <itop root>/webservices/cron.params to set the credentials used for cronified tasks (requires administator privileges) +
- Edit the file <itop root>/webservices/cron.cmd, and set the relevant path for your installation of PHP. If you care about security, it is recommended to change also the path to the parameters file <itop root>/webservices/cron.params and move this file to a place where its content is not served by the web server. +
- Schedule the execution of cron.cmd:
+
schtasks.exe /create /tn "iTop CRON" /sc minute /mo 1 /tr "\"<itop root>/webservices/cron.cmd\""
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+
Scheduling cron.php on Linux/Unix
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+
- Edit the file <itop root>/webservices/cron.params to set the credentials used for cronified tasks (requires administator privileges) +
- If you care about security: move the file <itop root>/webservices/cron.params into a directory not in the scope of the web server (Apache), and make it be readable only by the account that will execute the cron +
- Edit the crontab and add the following line:
+
* * * * * /usr/bin/php <itop root>/webservices/cron.php --param_file=<itop root>/webservices/cron.params
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