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Reviewed the readme

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Romain Quetiez
2010-09-16 08:12:47 +00:00
parent e95ff8f220
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@@ -89,30 +89,34 @@ The same page shows a report of ongoing requests.
SLA Management
--------------
SLAs can be defined in the service management module.
When a SLA is not met (and just before it gest too late), the corresponding
ticket is higlighted in the dashboard.
When the deadline is reached, tickets automatically switch to an "escalation"
An escalation deadline is automatically computed upon ticket creation.
In the tickets dashboard, tickets close to reach the deadline are highlighted.
When the deadline is reached, the ticket automatically switches to an "escalation"
state. An acknowledgement is required before returning to normal operations on
that ticket.
Modular setup
-------------
It is now possible to select ITIL modules you would like to use.
For instance, you might want to install only the configuration management
along with incident management.
Major changes
-------------
- A brand new data model has been designed to make iTop ITIL compliant.
- Graphical views have been developed to represent releation between CIS. Two views are available today: "impact"
in order to view what CIs are impacted by a given one, and "depends on" to view what CIs impact a given one.
- Relations for computing impacts can be customized.
- Those relations are used as well to compute impacted CIs and contacts to notify when an incident occurs.
- UI look and feel has been reviewed to make the application more professional.
- A brand new data model has been designed to make iTop more compliant to ITIL.
- Graphical views have been developed to represent the relations between CIS.
Two views are available today.
* "impact" defines the CIs that are impacted by a given CI.
* "depends on" defines the CIs that are a threat to a given CI.
When creating an incident ticket, the impacted CIs and contacts to notify are
automatically computed, and attached to the ticket.
- The UI has been reviewed to make the application more professional.
- The CSV import tool has been improved to make it easier to use.
- A Web service has been developed to allow tickets to be created automatically from emails. This feature simplifies
ticket creation for end-users.
- A Web service has been developed to allow tickets to be created automatically
from emails. This feature simplifies ticket creation for end-users.
- User management: Finalized the UI to create new users and manage their profiles
- Authentication: added the possibility to rely on an LDAP authentication, or
- Authentication: Added the possibility to rely on an LDAP authentication, or
and external authentication (e.g. Web Server single sign-on, relying on a .htaccess file)
@@ -141,16 +145,16 @@ Bugs fixed
----------
The complete list can be reviewed on http://sourceforge.net/apps/trac/itop/report/1
#182 Setup fails with mysql error 1046 or 1146
#144 Could not create a workgroup
#97 Issue when removing an organization
#105 Issue in exporting a given class of object
#106 Importing data using import CSV
#116 When modifying a user, the link with the profile(s) is lost.
#98 Computation of free IPs in a subnet is wrong
#126 'magic_quotes_gpc' test issue during setup
#128 Issue when using AttributeBlob not mandatory
#136 Context menus
#182 Setup fails with mysql error 1046 or 1146
#144 Could not create a workgroup
#97 Issue when removing an organization
#105 Issue in exporting a given class of object
#106 Importing data using import CSV
#116 When modifying a user, the link with the profile(s) is lost.
#98 Computation of free IPs in a subnet is wrong
#126 'magic_quotes_gpc' test issue during setup
#128 Issue when using AttributeBlob not mandatory
#136 Context menus
#102 Allow users to change their password.
#210 Error message when trying to uploading a big file
#139 mysSQL error: "truncated column", or truncated string