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Dispatched sample data for notifications (user requests vs incident tickets)

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SVN:trunk[836]
This commit is contained in:
Romain Quetiez
2010-09-13 10:16:09 +00:00
parent eb81fcf9c7
commit 4997c2148b
9 changed files with 52 additions and 12 deletions
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12
modules/itop-tickets-1.0.0/data.struct.ta-actions.xml
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@@ -1,7 +1,7 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<ActionEmail id="1">
<name>Incident Notification to a Workgroup</name>
<name>Notification to a Workgroup</name>
<description>This action informs a team that a ticket has been assigned their workgroup</description>
<status>disabled</status>
<test_recipient></test_recipient>
@@ -13,7 +13,7 @@
<subject>The ticket $this-&gt;name()$, priority $this-&gt;label(priority)$ has been assigned to the workgroup $this-&gt;workgroup_name$</subject>
<body>&lt;html&gt;
&lt;body&gt;
&lt;p&gt;The incident ticket $this-&gt;name()$ has been assigned to the workgroup $this-&gt;workgroup_name$.&lt;/p&gt;
&lt;p&gt;The ticket $this-&gt;name()$ has been assigned to the workgroup $this-&gt;workgroup_name$.&lt;/p&gt;
&lt;p&gt;Description: $this-&gt;title$&lt;/p&gt;
&lt;p&gt;Title: $this-&gt;title$&lt;/p&gt;
&lt;hr/&gt;
@@ -23,7 +23,7 @@
<importance>normal</importance>
</ActionEmail>
<ActionEmail id="2">
<name>Incident notification to Agent</name>
<name>Notification to Agent</name>
<description>This action informs an agent that a ticket has been assigned to her/him</description>
<status>disabled</status>
<test_recipient></test_recipient>
@@ -35,7 +35,7 @@
<subject>The ticket $this-&gt;name()$, priority $this-&gt;label(priority)$ has been assigned to you</subject>
<body>&lt;html&gt;
&lt;body&gt;
&lt;p&gt;The incident ticket $this-&gt;name()$ has been assigned to you.&lt;/p&gt;
&lt;p&gt;The ticket $this-&gt;name()$ has been assigned to you.&lt;/p&gt;
&lt;p&gt;Description: $this-&gt;title$&lt;/p&gt;
&lt;p&gt;Title: $this-&gt;title$&lt;/p&gt;
&lt;hr/&gt;
@@ -45,7 +45,7 @@
<importance>normal</importance>
</ActionEmail>
<ActionEmail id="3">
<name>Incident Notification to caller</name>
<name>Notification to caller</name>
<description>This action is used to inform the caller</description>
<status>disabled</status>
<test_recipient></test_recipient>
@@ -57,7 +57,7 @@
<subject>Ticket $this-&gt;name()$, priority $this-&gt;label(priority)$ - $this-&gt;status$</subject>
<body>&lt;html&gt;
&lt;body&gt;
&lt;p&gt;The incident ticket $this-&gt;name()$ has changed to status $this-&gt;status$&lt;/p&gt;
&lt;p&gt;The ticket $this-&gt;name()$ has changed to status $this-&gt;status$&lt;/p&gt;
&lt;p&gt;Last update: $this-&gt;last_update$&lt;/p&gt;
&lt;hr/&gt;
&lt;p&gt;for more information on this ticket, click here: $this-&gt;hyperlink(portal)$&lt;/p&gt;