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Readme draft for 1.0.1
SVN:trunk[939]
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Romain Quetiez
146
readme.txt
146
readme.txt
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iTop - version 1.0.0 - 20-Sep-2010
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iTop - version 1.0.1 - 03-Nov-2010
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Readme file
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1. ABOUT THIS RELEASE
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@@ -13,8 +13,9 @@ Readme file
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1. ABOUT THIS RELEASE
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==================
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Thank you for downloading the seventh packaged release of iTop. This version is
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the first complete version of iTop: it aims at being really used professionally.
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Thank you for downloading the eigth packaged release of iTop. This version is
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a maintenance release. It aims at upgrading seemlessly an existing 1.0
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installation.
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Additional documentation can be downloaded from http://www.combodo.com/itopdocumentation
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- User guide
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@@ -33,7 +34,8 @@ Jonathan Lucas and David Gumbel from ITOMIG BmBh, for the German translation.
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Christian Lempereur and Olivier Fouquet for their feedbacks.
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Everaldo Coelho and the Oxygen Team for their wonderful icons.
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The JQuery team and the all the jQuery plugins authors for developing such a powerful library.
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Phil Eddiz for the numerous feedbacks provided.
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Marco Tulio for the Portuguese (Brazil) translation
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2. INSTALLATION
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============
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@@ -70,112 +72,96 @@ innodb_flush_method = O_DSYNC
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On some systems you'll see a 5 to 10 times performance boost for writing data into
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the MySQL database !
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2.3. Migrating from a previous version
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---------------------------------
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Please refer to the migration guide available at http://www.combodo.com/itopdocumentation.
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2.3. Migrating from 1.0
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------------------
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Overwrite your current installation files with the new ones.
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Configuration file, Data model files, and the database made by iTop 1.0 are
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fully compatible with iTop 1.0.1.
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2.4. Migrating from 0.9
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------------------
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Depending on your current situation, there are several possible migration paths.
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Please refer to the migration guide available at http://www.combodo.com/itopdocumentation.
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3. FEATURES
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========
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3.1. Changes since 0.9.1
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-------------------
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3.1. Changes since 1.0
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-----------------
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Version 1.0 is a major release.
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Version 1.0.1 is a maintenance release.
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Localization
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------------
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iTop is localized: English, French, Spanish and German are available.
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User portal
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-----------
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Customers may submit their request directly into a dedicated page.
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The same page shows a report of ongoing requests.
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SLA Management
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--------------
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SLAs can be defined in the service management module.
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An escalation deadline is automatically computed upon ticket creation.
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In the tickets dashboard, tickets close to reach the deadline are highlighted.
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When the deadline is reached, the ticket automatically switches to an "escalation"
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state. An acknowledgement is required before returning to normal operations on
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that ticket.
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Modular setup
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-------------
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It is now possible to select ITIL modules you would like to use.
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For instance, you might want to install only the configuration management
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along with incident management.
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Portuguese (Brazil) has been added.
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German localization reviewed.
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Major changes
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-------------
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- A brand new data model has been designed to make iTop more compliant to ITIL.
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- Graphical views have been developed to represent the relations between CIS.
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Two views are available today.
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* "impact" defines the CIs that are impacted by a given CI.
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* "depends on" defines the CIs that are a threat to a given CI.
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When creating an incident ticket, the impacted CIs and contacts to notify are
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automatically computed, and attached to the ticket.
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- The UI has been reviewed to make the application more professional.
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- The CSV import tool has been improved to make it easier to use.
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- A Web service has been developed to allow tickets to be created automatically
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from emails. This feature simplifies ticket creation for end-users.
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- User management: Finalized the UI to create new users and manage their profiles
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- Authentication: Added the possibility to rely on an LDAP authentication, or
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and external authentication (e.g. Web Server single sign-on, relying on a .htaccess file)
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None: this is a maintenance release!
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Minor changes
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-------------
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- User welcome splash screen: message displayed to new users, the first time
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they logon to iTop
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- Implemented validation of attributes entered in forms
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- import.php has been finalized, and is the preferred way to load/synchronize
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data in a non-interactive way
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- New menu to edit the Audit Category and Rules
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#246 The page import.php can be used in CLI mode, allowing for massive data load
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#311 Improved the reporting in the bulk import GUI (reconciliation of external keys, how to specify "undefined")
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#293 Show the IP address against the device in the IP usage table for a subnet
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#276 Show mandatory fields during CSV import
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#285 Email addresses displayed as Mailto hyperlinks
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Nicer display of the CSV import results...
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Special passthrough mode for big XML pages output.
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Allow n:n links to link several times to the same remote object (if "duplicates)=> true in the linkedset definition)
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#284 Improved the behavior and reporting when attempting to create a document after a huge file
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#111 Improved the data loader, and added a REST service to load data from a file.
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This is particularly interesting to facilitate the migration from an older installation.
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Browser compatibility
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---------------------
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Tested successfully with IE8 and Chrome.
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Fixed the "Relationships" Flash navigator so that it works also on Safari. (tested with Safari 5.0.2 on Windows)
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- Fixed the search form, and also fixed the search/selection of objects to link (n:n links) that was broken on IE8.
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Fix to prevent IE 8 from running in IE7 compatibility mode... to be tested...
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Security improvements
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---------------------
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- Data Administration menu is now restricted to administrators and
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configuration managers
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- Administration menu restricted to administrators
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- The same restrictions apply whenever a user attempts to access the pages directly
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- New setting to enforce HTTPS
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- Strong encryption of passwords
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- Prevent users from listing the application directories
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#300 When logged onto an iTop instance, you are allowed on any other instance
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Bugs fixed
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----------
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The complete list can be reviewed on http://sourceforge.net/apps/trac/itop/report/1
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#182 Setup fails with mysql error 1046 or 1146
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#144 Could not create a workgroup
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#97 Issue when removing an organization
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#105 Issue in exporting a given class of object
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#106 Importing data using import CSV
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#116 When modifying a user, the link with the profile(s) is lost.
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#98 Computation of free IPs in a subnet is wrong
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#126 'magic_quotes_gpc' test issue during setup
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#128 Issue when using AttributeBlob not mandatory
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#136 Context menus
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#102 Allow users to change their password.
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#210 Error message when trying to uploading a big file
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#139 mysSQL error: "truncated column", or truncated string
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#223 Trim spaces in CSV imports
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#215 Support several characters encoding for the CSV imports
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#239 Issue with character set (impacting searches with accents)
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#234 PHP Strict Standards warnings
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#140 Check that user logins are unique
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#286 GetAbsoluteUrl creates broken links on IIS
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#278 Missing PHP5 modules not detected properly
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#289 Misleading errors when apache not authorized to write files in "setup" directory
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#295 Unable to update or insert data
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#313 Provider Contracts are not filtered by Allowed Organizations
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#309 some of php-ofc-library files are missing
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#315 Default organization not handled properly when there is just one organization allowed for the user
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#308 Subnet / Free IPs: the subnet address is reserved (e.g. x.x.x.0)
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#312 Exclamation sign not displayed for mandatory fields
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#307 Auto-complete not reporting wrong selection
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#302 Error: Unknown variable sIcon
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#298 CSV template file opened in the browser instead of "downloaded"
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#245 Search form gets too specialized
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#306 Password gets corrupted if the admin forgets to select a profile
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#297 Fixed a reporting issue on the SOAP service CreateIncidentTicket
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#296 Incorrect display of Service/Subcategory localized characters in the portal
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#292 Could not leave "User Satisfaction" field undefined
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#258 Context automatically selected when searching on organization
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#282 OQL Error when using functions
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#288 Some multi objects OQL queries do not work
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Fixed a bug in the XML encoding function
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Fixed the issue "Object already modified". The mechanism that prevents a user from submitting the same form twice has been redesigned.
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#283 Fixed issue with the default value of Enum attributes
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Fixed limitation: tickets named automatically even if a name is specified (attribute : ref) ; this is stopper when importing tickets from an existing workflow tool
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3.2. Known limitations (https://sourceforge.net/apps/trac/itop/report/3)
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-----------------
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#71 The same MySQL credentials are used during the setup and for running the application.
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#246 Massive data load requiring to setup specific HTTP sessions with higher timeouts and memory limits
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#257 Could not delete more than 997 items when SUHOSIN is installed with its default settings (See TRAC)
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#265 Add reconciliations keys into CSV template
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Internet Explorer 7 is not supported (neither IE7 nor IE8 in compatibility mode)
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3.3. Known issues (https://sourceforge.net/apps/trac/itop/report/3)
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