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Preparing for the 1.0 beta release... final adjustments

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SVN:trunk[591]
This commit is contained in:
Denis Flaven
2010-07-07 11:01:30 +00:00
parent f399489175
commit 328edd115a
57 changed files with 789 additions and 746 deletions
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12
business/templates/welcome_menu.html
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@@ -29,24 +29,24 @@ display: list-item;
<p></p>
<table border="0" style="padding:10px;border-spacing: 10px;">
<tr>
<td class="dashboard">
<td class="dashboard" style="border:0;text-align:left;">
<itopstring>UI:WelcomeMenu:LeftBlock</itopstring>
</td>
<td class="dashboard">
<td class="dashboard" style="border:0;text-align:left;">
<itopstring>UI:WelcomeMenu:RightBlock</itopstring>
</td>
</tr>
<tr>
<td class="dashboard2">
<itopcheck class="ServiceCall">
<itopcheck class="UserRequest">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;"><itopstring>UI:WelcomeMenu:MyCalls</itopstring></p>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT ServiceCall AS i WHERE i.caller_id = :current_contact_id</itopblock>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT UserRequest AS i WHERE i.caller_id = :current_contact_id</itopblock>
</itopcheck>
</td>
<td class="dashboard2">
<itopcheck class="IncidentTicket">
<itopcheck class="Incident">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;"><itopstring>UI:WelcomeMenu:MyIncidents</itopstring></p>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT IncidentTicket AS i WHERE i.caller_id = :current_contact_id</itopblock>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT Incident AS i WHERE i.caller_id = :current_contact_id</itopblock>
</itopcheck>
</td>

2
core/config.class.inc.php
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@@ -14,7 +14,7 @@
// along with this program; if not, write to the Free Software
// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
define('ITOP_VERSION', '0.9');
define('ITOP_VERSION', '1.0 beta');
define('ITOP_REVISION', '$WCREV$');
define('ITOP_BUILD_DATE', '$WCNOW$');

27
dictionaries/dictionary.itop.ui.php
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@@ -329,8 +329,8 @@ Dict::Add('EN US', 'English', 'English', array(
</ul>
</p>',
'UI:WelcomeMenu:MyCalls' => 'My Service Calls',
'UI:WelcomeMenu:MyIncidents' => 'My Incidents',
'UI:WelcomeMenu:MyCalls' => 'User Requests assigned to me',
'UI:WelcomeMenu:MyIncidents' => 'Incidents assigned to me',
'UI:AllOrganizations' => ' All Organizations ',
'UI:YourSearch' => 'Your Search',
'UI:LoggedAsMessage' => 'Logged in as %1$s',
@@ -722,6 +722,29 @@ Dict::Add('EN US', 'English', 'English', array(
'UI:ConfigurationManagementMenu:Title' => 'Infrastructure Overview',
'UI-ConfigurationManagementMenu-InfraByType' => 'Infrastructure objects by type',
'UI-ConfigurationManagementMenu-InfraByStatus' => 'Infrastructure objects by status',
'UI:ConfigMgmtMenuOverview:Title' => 'Dashboard for Configuration Management',
'UI-ConfigMgmtMenuOverview-FunctionalCIbyStatus' => 'Configuration Items by status',
'UI-ConfigMgmtMenuOverview-FunctionalCIByType' => 'Configuration Items by type',
'UI:RequestMgmtMenuOverview:Title' => 'Dashboard for Request Management',
'UI-RequestManagementOverview-RequestByService' => 'User Requests by service',
'UI-RequestManagementOverview-RequestByPriority' => 'User Requests by priority',
'UI-RequestManagementOverview-RequestUnassigned' => 'User Requests not yet assigned to an agent',
'UI:IncidentMgmtMenuOverview:Title' => 'Dashboard for Incident Management',
'UI-IncidentManagementOverview-IncidentByService' => 'Incidents by service',
'UI-IncidentManagementOverview-IncidentByPriority' => 'Incident by priority',
'UI-IncidentManagementOverview-IncidentUnassigned' => 'Incidents not yet assigned to an agent',
'UI:ChangeMgmtMenuOverview:Title' => 'Dashboard for Change Management',
'UI-ChangeManagementOverview-ChangeByType' => 'Changes by type',
'UI-ChangeManagementOverview-ChangeUnassigned' => 'Changes not yet assigned to an agent',
'UI-ChangeManagementOverview-ChangeWithOutage' => 'Outages due to changes',
'UI:ServiceMgmtMenuOverview:Title' => 'Dashboard for Service Management',
'UI-ServiceManagementOverview-CustomerContractToRenew' => 'Customer contracts to be renewed in 30 days',
'UI-ServiceManagementOverview-ProviderContractToRenew' => 'Provider contracts to be renewed in 30 days',
'UI:ContactsMenu' => 'Contacts',
'UI:ContactsMenu+' => 'Contacts',

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4
modules/itop-change-mgmt-1.0.0/module.itop-change-mgmt.php
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@@ -36,8 +36,8 @@ SetupWebPage::AddModule(
// Documentation
//
'doc.manual_setup' => '/doc/xxx/yyy.htm',
'doc.more_information' => '/doc/xxx/yyy.htm',
'doc.manual_setup' => '',
'doc.more_information' => '/doc/itop-documentation.htm#ChangeMgmt',
)
);

22
modules/itop-change-mgmt-1.0.0/overview.html Normal file
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@@ -0,0 +1,22 @@
<h1><itopstring>UI:ChangeMgmtMenuOverview:Title</itopstring></h1>
<table border="0" padding="5" class="layout" width="100%">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:bars;group_by:finalclass;chart_title:UI-ChangeManagementOverview-ChangeByType" asynchronous="false" encoding="text/oql">SELECT Change</itopblock>
</td>
<td class="dashboard">
<h2><itopstring>UI-ChangeManagementOverview-ChangeUnassigned</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT Change WHERE status = 'new'</itopblock>
</td>
</tr>
<tr>
<td class="dashboard">
<h2><itopstring>UI-ChangeManagementOverview-ChangeWithOutage</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT Change WHERE outage = 'yes'</itopblock>
</td>
<td>
&nbsp;
</td>
</tr>
</table>

20
modules/itop-config-mgmt-1.0.0/cis_menu.html Normal file
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@@ -0,0 +1,20 @@
<h1><itopstring>UI:ConfigurationManagementMenu:Title</itopstring></h1>
<table border="0" padding="5" class="layout" width="100%">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:pie;group_by:status;chart_title:UI-ConfigurationManagementMenu-InfraByStatus" asynchronous="false" encoding="text/oql">SELECT FunctionalCI</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:bars;group_by:finalclass;chart_title:UI-ConfigurationManagementMenu-InfraByType" asynchronous="false" encoding="text/oql">SELECT FunctionalCI</itopblock>
</td>
</tr>
<tr>
<td class="dashboard">
<h2><itopstring>UI-ConfigurationManagementMenu-InfraByType</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="count" parameters="group_by:finalclass" asynchronous="false" encoding="text/oql">SELECT FunctionalCI</itopblock>
</td>
<td>
&nbsp;
</td>
</tr>
</table>

22
modules/itop-config-mgmt-1.0.0/contacts_menu.html Normal file
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@@ -0,0 +1,22 @@
<h1><itopstring>UI:ContactsMenu:Title</itopstring></h1>
<table border="0" padding="5" class="layout" width="100%">
<tr>
<td class="dashboard">
<h2><itopstring>UI-ContactsMenu-ContactsByLocation</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="count" parameters="group_by:location_id" asynchronous="false" encoding="text/oql">SELECT Contact</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:pie;chart_title:UI-ContactsMenu-ContactsByLocation;group_by:location_name" asynchronous="false" encoding="text/oql">SELECT Contact</itopblock>
</td>
</tr>
<tr>
<td class="dashboard">
<h2><itopstring>UI-ContactsMenu-ContactsByType</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="count" parameters="group_by:finalclass" asynchronous="false" encoding="text/oql">SELECT Contact</itopblock>
</td>
<td class="dashboard">
<h2><itopstring>UI-ContactsMenu-ContactsByStatus</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="count" parameters="group_by:status" asynchronous="false" encoding="text/oql">SELECT Contact</itopblock>
</td>
</tr>
</table>

25
modules/itop-config-mgmt-1.0.0/data.sample.ApplicationInstance.xml Normal file
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@@ -0,0 +1,25 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<ApplicationInstance alias="ApplicationInstance" id="10">
<name>Apache web server</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<device_id>9</device_id>
<licence_id>0</licence_id>
<software_id>1</software_id>
<version>2.2</version>
<description></description>
</ApplicationInstance>
<ApplicationInstance alias="ApplicationInstance" id="11">
<name>Tomcat</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<device_id>9</device_id>
<licence_id>0</licence_id>
<software_id>2</software_id>
<version></version>
<description></description>
</ApplicationInstance>
</Set>

29
modules/itop-config-mgmt-1.0.0/data.sample.Contact.xml Normal file
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@@ -0,0 +1,29 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Person alias="Contact" id="3">
<name>Dali</name>
<status>active</status>
<org_id>2</org_id>
<email>salvador@combodo.com</email>
<phone></phone>
<location_id>3</location_id>
<first_name>Salvador</first_name>
<employee_id></employee_id>
</Person>
<Team alias="Contact" id="2">
<name>Hardware support</name>
<status>active</status>
<org_id>2</org_id>
<email>support@combodo.com</email>
<phone></phone>
<location_id>2</location_id>
</Team>
<Team alias="Contact" id="4">
<name>NW support</name>
<status>active</status>
<org_id>2</org_id>
<email>nw@company.com</email>
<phone></phone>
<location_id>3</location_id>
</Team>
</Set>

14
modules/itop-config-mgmt-1.0.0/data.sample.DBServerInstance.xml Normal file
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@@ -0,0 +1,14 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<DBServerInstance alias="DBServerInstance" id="7">
<name>MySql server</name>
<status>implementation</status>
<org_id>2</org_id>
<importance>medium</importance>
<device_id>2</device_id>
<licence_id>0</licence_id>
<software_id>3</software_id>
<version>5.0.27</version>
<description></description>
</DBServerInstance>
</Set>

11
modules/itop-config-mgmt-1.0.0/data.sample.DatabaseInstance.xml Normal file
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@@ -0,0 +1,11 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<DatabaseInstance alias="DatabaseInstance" id="8">
<name>itop-alpha</name>
<status>implementation</status>
<org_id>2</org_id>
<importance>medium</importance>
<db_server_instance_id>7</db_server_instance_id>
<description>database instance for iTop application</description>
</DatabaseInstance>
</Set>

97
modules/itop-config-mgmt-1.0.0/data.sample.FunctionalCI.xml Normal file
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@@ -0,0 +1,97 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Server alias="FunctionalCI" id="2">
<name>dbserver1.demo.com</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand>HP</brand>
<model>DL380</model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<description></description>
<location_id>3</location_id>
<location_details></location_details>
<management_ip>10.1.1.10</management_ip>
<default_gateway>255.255.255.0</default_gateway>
<cpu>2</cpu>
<ram>16Gb</ram>
<hdd>120Gb</hdd>
<os_family>Linux</os_family>
<os_version>Debian (Lenny)</os_version>
</Server>
<ApplicationSolution alias="FunctionalCI" id="12">
<name>iTop</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<description>iTop application for IT Management</description>
</ApplicationSolution>
<BusinessProcess alias="FunctionalCI" id="15">
<name>iTop Demonstration</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<description></description>
</BusinessProcess>
<NetworkDevice alias="FunctionalCI" id="1">
<name>router1</name>
<status>implementation</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand></brand>
<model></model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<description></description>
<location_id>0</location_id>
<location_details></location_details>
<management_ip></management_ip>
<default_gateway></default_gateway>
<type>router</type>
<ios_version></ios_version>
<ram></ram>
<snmp_read></snmp_read>
<snmp_write></snmp_write>
</NetworkDevice>
<NetworkDevice alias="FunctionalCI" id="4">
<name>switch01</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand>3Com</brand>
<model>2300</model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<description></description>
<location_id>2</location_id>
<location_details></location_details>
<management_ip>10.1.1.2</management_ip>
<default_gateway>255.255.255.0</default_gateway>
<type>switch</type>
<ios_version></ios_version>
<ram></ram>
<snmp_read></snmp_read>
<snmp_write></snmp_write>
</NetworkDevice>
<Server alias="FunctionalCI" id="9">
<name>webserver.demo.com</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand>IBM</brand>
<model>x3400 Tower Server</model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<description></description>
<location_id>3</location_id>
<location_details></location_details>
<management_ip>10.1.1.20</management_ip>
<default_gateway>255.255.255.0</default_gateway>
<cpu>4</cpu>
<ram>8Gb</ram>
<hdd>240Gb</hdd>
<os_family>Unix</os_family>
<os_version>AIX 4.0</os_version>
</Server>
</Set>

23
modules/itop-config-mgmt-1.0.0/data.sample.Location.xml Normal file
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@@ -0,0 +1,23 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Location alias="Location" id="3">
<name>Grenoble</name>
<status>active</status>
<org_id>2</org_id>
<address>24, rue Lamartine</address>
<postal_code>38320</postal_code>
<city>Eybens</city>
<country>France</country>
<parent_id>0</parent_id>
</Location>
<Location alias="Location" id="2">
<name>Paris</name>
<status>active</status>
<org_id>2</org_id>
<address>5, rue du Sentier</address>
<postal_code>75002</postal_code>
<city>Paris</city>
<country>Franche</country>
<parent_id>0</parent_id>
</Location>
</Set>

103
modules/itop-config-mgmt-1.0.0/data.sample.NetworkInterface.xml Normal file
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@@ -0,0 +1,103 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<NetworkInterface alias="NetworkInterface" id="5">
<name>A0</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand></brand>
<model></model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<device_id>4</device_id>
<logical_type>primary</logical_type>
<physical_type>ethernet</physical_type>
<ip_address></ip_address>
<ip_mask></ip_mask>
<mac_address></mac_address>
<speed></speed>
<duplex>full</duplex>
<connected_if>3</connected_if>
<link_type>downlink</link_type>
</NetworkInterface>
<NetworkInterface alias="NetworkInterface" id="6">
<name>A1</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand></brand>
<model></model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<device_id>4</device_id>
<logical_type>primary</logical_type>
<physical_type>ethernet</physical_type>
<ip_address>10.1.1.2</ip_address>
<ip_mask>255.255.255.0</ip_mask>
<mac_address></mac_address>
<speed></speed>
<duplex>full</duplex>
<connected_if>0</connected_if>
<link_type>uplink</link_type>
</NetworkInterface>
<NetworkInterface alias="NetworkInterface" id="13">
<name>A2</name>
<status>implementation</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand></brand>
<model></model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<device_id>4</device_id>
<logical_type>primary</logical_type>
<physical_type>ethernet</physical_type>
<ip_address></ip_address>
<ip_mask></ip_mask>
<mac_address></mac_address>
<speed></speed>
<duplex>full</duplex>
<connected_if>14</connected_if>
<link_type>downlink</link_type>
</NetworkInterface>
<NetworkInterface alias="NetworkInterface" id="3">
<name>eth0</name>
<status>implementation</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand></brand>
<model></model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<device_id>2</device_id>
<logical_type>primary</logical_type>
<physical_type>ethernet</physical_type>
<ip_address>10.1.1.10</ip_address>
<ip_mask>255.255.255.0</ip_mask>
<mac_address>00:a2:23:b45:34</mac_address>
<speed></speed>
<duplex>full</duplex>
<connected_if>5</connected_if>
<link_type>uplink</link_type>
</NetworkInterface>
<NetworkInterface alias="NetworkInterface" id="14">
<name>eth0</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand></brand>
<model></model>
<serial_number></serial_number>
<asset_ref></asset_ref>
<device_id>9</device_id>
<logical_type>primary</logical_type>
<physical_type>ethernet</physical_type>
<ip_address>10.1.1.20</ip_address>
<ip_mask>255.255.255.0</ip_mask>
<mac_address></mac_address>
<speed></speed>
<duplex>full</duplex>
<connected_if>13</connected_if>
<link_type>uplink</link_type>
</NetworkInterface>
</Set>

6
modules/itop-config-mgmt-1.0.0/data.sample.organization.xml → modules/itop-config-mgmt-1.0.0/data.sample.Organization.xml
View File

@@ -1,9 +1,9 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Organization alias="Organization" id="2">
<name>Demo company</name>
<code>DEMO</code>
<name>Demo</name>
<code></code>
<status>active</status>
<parent_id>0</parent_id>
</Organization>
</Set>
</Set>

23
modules/itop-config-mgmt-1.0.0/data.sample.Software.xml Normal file
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@@ -0,0 +1,23 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Application alias="Software" id="1">
<name>Apache</name>
<description></description>
</Application>
<DBServer alias="Software" id="3">
<name>MySql</name>
<description></description>
</DBServer>
<DBServer alias="Software" id="4">
<name>Oracle</name>
<description></description>
</DBServer>
<DBServer alias="Software" id="5">
<name>Outlook Server</name>
<description></description>
</DBServer>
<Application alias="Software" id="2">
<name>Tomcat</name>
<description></description>
</Application>
</Set>

58
modules/itop-config-mgmt-1.0.0/data.sample.application.xml
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@@ -1,58 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Application alias="Application" id="2">
<name>Apache Web Server</name>
<description></description>
</Application>
<DBServer alias="Application" id="1">
<name>MySQL 5</name>
<description>MySQL Server version 5</description>
</DBServer>
<ApplicationInstance alias="ApplicationInstance" id="5">
<name>Apache Web Server</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<device_id>4</device_id>
<licence_id>0</licence_id>
<software_id>2</software_id>
<version>2.2</version>
<description>Apache 2.2 with PHP 5.3.4</description>
</ApplicationInstance>
<ApplicationInstance alias="ApplicationInstance" id="2">
<name>MySQL 5 prod</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<device_id>1</device_id>
<licence_id>0</licence_id>
<software_id>1</software_id>
<version>5.0.27</version>
<description></description>
</ApplicationInstance>
<DatabaseInstance alias="DatabaseInstance" id="3">
<name>itop_beta</name>
<status>implementation</status>
<org_id>2</org_id>
<importance>medium</importance>
<db_server_instance_id>2</db_server_instance_id>
<description>iTop beta test instance</description>
</DatabaseInstance>
<ApplicationSolution alias="ApplicationSolution" id="6">
<name>iTop demo</name>
<status>production</status>
<org_id>2</org_id>
<importance>high</importance>
<description>Demo instance of iTop</description>
</ApplicationSolution>
<lnkSolutionToCI alias="lnkSolutionToCI" id="1">
<solution_id>6</solution_id>
<ci_id>5</ci_id>
<utility>itop beta instance</utility>
</lnkSolutionToCI>
<lnkSolutionToCI alias="lnkSolutionToCI" id="2">
<solution_id>6</solution_id>
<ci_id>3</ci_id>
<utility>itop beta instance</utility>
</lnkSolutionToCI>
</Set>

25
modules/itop-config-mgmt-1.0.0/data.sample.business.xml
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@@ -1,25 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<BusinessProcess alias="BusinessProcess" id="7">
<name>iTop demonstration</name>
<status>production</status>
<org_id>2</org_id>
<importance>medium</importance>
<description>Demonstrating iTop on line</description>
</BusinessProcess>
<lnkProcessToSolution alias="lnkProcessToSolution" id="2">
<solution_id>6</solution_id>
<process_id>7</process_id>
<reason>On demand demo of iTop</reason>
</lnkProcessToSolution>
<lnkCIToContact alias="lnkCIToContact" id="1">
<ci_id>7</ci_id>
<contact_id>3</contact_id>
<role>Operations Manager</role>
</lnkCIToContact>
<lnkCIToContact alias="lnkCIToContact" id="2">
<ci_id>7</ci_id>
<contact_id>4</contact_id>
<role>Support Specialist</role>
</lnkCIToContact>
</Set>

41
modules/itop-config-mgmt-1.0.0/data.sample.contact.xml
View File

@@ -1,41 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Person alias="Contact" id="4">
<name>Dumas</name>
<status>active</status>
<org_id>2</org_id>
<email>alexandre.dumas@demo-noemail.net</email>
<phone></phone>
<location_id>1</location_id>
<first_name>Alexandre</first_name>
<employee_id>20100002</employee_id>
</Person>
<Person alias="Contact" id="3">
<name>Hugo</name>
<status>active</status>
<org_id>2</org_id>
<email>victor.hugo@demo-noemail.net</email>
<phone></phone>
<location_id>1</location_id>
<first_name>Victor</first_name>
<employee_id>20100001</employee_id>
</Person>
<Person alias="Contact" id="5">
<name>Verne</name>
<status>active</status>
<org_id>2</org_id>
<email>jules.verne@demo-noemail.net</email>
<phone></phone>
<location_id>1</location_id>
<first_name>Jules</first_name>
<employee_id>20100003</employee_id>
</Person>
<lnkTeamToContact alias="lnkTeamToContact" id="1">
<team_id>2</team_id>
<contact_id>4</contact_id>
</lnkTeamToContact>
<lnkTeamToContact alias="lnkTeamToContact" id="2">
<team_id>2</team_id>
<contact_id>5</contact_id>
</lnkTeamToContact>
</Set>

3
modules/itop-config-mgmt-1.0.0/data.sample.lnkCIToContact.xml Normal file
View File

@@ -0,0 +1,3 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
</Set>

8
modules/itop-config-mgmt-1.0.0/data.sample.lnkProcessToSolution.xml Normal file
View File

@@ -0,0 +1,8 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkProcessToSolution alias="lnkProcessToSolution" id="1">
<solution_id>12</solution_id>
<process_id>15</process_id>
<reason>core application</reason>
</lnkProcessToSolution>
</Set>

18
modules/itop-config-mgmt-1.0.0/data.sample.lnkSolutionToCI.xml Normal file
View File

@@ -0,0 +1,18 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkSolutionToCI alias="lnkSolutionToCI" id="1">
<solution_id>12</solution_id>
<ci_id>10</ci_id>
<utility></utility>
</lnkSolutionToCI>
<lnkSolutionToCI alias="lnkSolutionToCI" id="2">
<solution_id>12</solution_id>
<ci_id>8</ci_id>
<utility></utility>
</lnkSolutionToCI>
<lnkSolutionToCI alias="lnkSolutionToCI" id="3">
<solution_id>12</solution_id>
<ci_id>11</ci_id>
<utility></utility>
</lnkSolutionToCI>
</Set>

13
modules/itop-config-mgmt-1.0.0/data.sample.lnkTeamToContact.xml Normal file
View File

@@ -0,0 +1,13 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkTeamToContact alias="lnkTeamToContact" id="5">
<team_id>2</team_id>
<contact_id>1</contact_id>
<role>support agent</role>
</lnkTeamToContact>
<lnkTeamToContact alias="lnkTeamToContact" id="6">
<team_id>4</team_id>
<contact_id>3</contact_id>
<role>support agent</role>
</lnkTeamToContact>
</Set>

13
modules/itop-config-mgmt-1.0.0/data.sample.location.xml
View File

@@ -1,13 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Location alias="Location" id="1">
<name>Headquarters</name>
<status>active</status>
<org_id>2</org_id>
<address>1, rue de la Paix</address>
<postal_code>75000</postal_code>
<city>Paris</city>
<country>France</country>
<parent_id>0</parent_id>
</Location>
</Set>

43
modules/itop-config-mgmt-1.0.0/data.sample.server.xml
View File

@@ -1,43 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Server alias="Server" id="1">
<name>dbserver1.demo.net</name>
<status>implementation</status>
<org_id>2</org_id>
<importance>medium</importance>
<brand>Hewlett-Packard</brand>
<model>Proliant DL380 G5</model>
<serial_number>US0123421</serial_number>
<asset_ref>DEMO-2314</asset_ref>
<description>Dedicated database server running MySQL</description>
<location_id>1</location_id>
<location_details>Bottom of Rack 1 in DC</location_details>
<management_ip>192.168.10.49</management_ip>
<default_gateway>192.168.10.254</default_gateway>
<cpu>4 x 3GHz</cpu>
<ram>8 GB</ram>
<hdd>5 x 72 GB RAID 5</hdd>
<os_family>Linux</os_family>
<os_version>Debian 5 (Lenny)</os_version>
</Server>
<Server alias="Server" id="4">
<name>itop.demo.net</name>
<status>production</status>
<org_id>2</org_id>
<importance>high</importance>
<brand>Hewlet-Packard</brand>
<model>Proliant DL380 G5</model>
<serial_number>US4123423</serial_number>
<asset_ref>DEMO-2321</asset_ref>
<description>Web server for running the iTop demo</description>
<location_id>1</location_id>
<location_details></location_details>
<management_ip>192.168.10.50</management_ip>
<default_gateway>192.168.10.254</default_gateway>
<cpu>4 x 3GHz</cpu>
<ram>8 GB</ram>
<hdd>5 x 72 GB RAID 5</hdd>
<os_family>Linux</os_family>
<os_version>Debian 5 (Lenny)</os_version>
</Server>
</Set>

11
modules/itop-config-mgmt-1.0.0/data.sample.team.xml
View File

@@ -1,11 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Team alias="Team" id="2">
<name>Hardware Support Team</name>
<status>active</status>
<org_id>2</org_id>
<email>pcsupport@demo-noemail.net</email>
<phone></phone>
<location_id>1</location_id>
</Team>
</Set>

3
modules/itop-config-mgmt-1.0.0/en.dict.itop-config-mgmt.php
View File

@@ -32,6 +32,9 @@ Dict::Add('EN US', 'English', 'English', array(
'Relation:impacts/Description' => 'Elements impacted by',
'Relation:impacts/VerbUp' => 'Impact...',
'Relation:impacts/VerbDown' => 'Elements impacted by...',
'Relation:depends on/Description' => 'Elements this element depends on',
'Relation:depends on/VerbUp' => 'Depends on...',
'Relation:depends on/VerbDown' => 'Impacts...',
));

14
modules/itop-config-mgmt-1.0.0/model.itop-config-mgmt.php
View File

@@ -89,7 +89,7 @@ class Location extends cmdbAbstractObject
MetaModel::Init_AddAttribute(new AttributeString("postal_code", array("allowed_values"=>null, "sql"=>"postal_code", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeString("city", array("allowed_values"=>null, "sql"=>"city", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeString("country", array("allowed_values"=>null, "sql"=>"country", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("parent_id", array("targetclass"=>"Location", "jointype"=>null, "allowed_values"=>null, "sql"=>"parent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("parent_id", array("targetclass"=>"Location", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Location AS L WHERE L.org_id = :this->org_id'), "sql"=>"parent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("parent_name", array("allowed_values"=>null, "extkey_attcode"=>"parent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeLinkedSet("contact_list", array("linked_class"=>"Contact", "ext_key_to_me"=>"location_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
@@ -717,7 +717,7 @@ abstract class SoftwareInstance extends FunctionalCI
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeExternalKey("device_id", array("targetclass"=>"Device", "jointype"=>null, "allowed_values"=>null, "sql"=>"device_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("device_id", array("targetclass"=>"Device", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Device WHERE org_id = :this->org_id'), "sql"=>"device_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("device_name", array("allowed_values"=>null, "extkey_attcode"=>"device_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("licence_id", array("targetclass"=>"Licence", "jointype"=>null, "allowed_values"=>null, "sql"=>"licence_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("licence_name", array("allowed_values"=>null, "extkey_attcode"=>"licence_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
@@ -842,7 +842,7 @@ class DatabaseInstance extends FunctionalCI
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeExternalKey("db_server_instance_id", array("targetclass"=>"DBServerInstance", "jointype"=>null, "allowed_values"=>null, "sql"=>"db_server_instance_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("db_server_instance_id", array("targetclass"=>"DBServerInstance", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT DBServerInstance WHERE org_id = :this->org_id'), "sql"=>"db_server_instance_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("db_server_instance_name", array("allowed_values"=>null, "extkey_attcode"=>"db_server_instance_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("db_server_instance_version", array("allowed_values"=>null, "extkey_attcode"=>"db_server_instance_id", "target_attcode"=>"version", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeWikiText("description", array("allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
@@ -1022,7 +1022,7 @@ class NetworkInterface extends ConnectableCI
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeExternalKey("device_id", array("targetclass"=>"Device", "jointype"=>null, "allowed_values"=>null, "sql"=>"device_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("device_id", array("targetclass"=>"Device", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Device WHERE org_id = :this->org_id'), "sql"=>"device_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("device_name", array("allowed_values"=>null, "extkey_attcode"=>"device_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("logical_type", array("allowed_values"=>new ValueSetEnum('backup,logical,port,primary,secondary'), "sql"=>"logical_type", "default_value"=>"primary", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("physical_type", array("allowed_values"=>new ValueSetEnum('atm,ethernet,framerelay,vlan'), "sql"=>"physical_type", "default_value"=>"ethernet", "is_null_allowed"=>false, "depends_on"=>array())));
@@ -1031,7 +1031,7 @@ class NetworkInterface extends ConnectableCI
MetaModel::Init_AddAttribute(new AttributeString("mac_address", array("allowed_values"=>null, "sql"=>"mac_address", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeInteger("speed", array("allowed_values"=>null, "sql"=>"speed", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("duplex", array("allowed_values"=>new ValueSetEnum('full,half,unknown'), "sql"=>"duplex", "default_value"=>"full", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("connected_if", array("targetclass"=>"NetworkInterface", "jointype"=>null, "allowed_values"=>null, "sql"=>"connected_if", "is_null_allowed"=>true, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("connected_if", array("targetclass"=>"NetworkInterface", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT NetworkInterface WHERE org_id = :this->org_id'), "sql"=>"connected_if", "is_null_allowed"=>true, "on_target_delete"=>DEL_AUTO, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("connected_name", array("allowed_values"=>null, "extkey_attcode"=>"connected_if", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("connected_if_device_id", array("allowed_values"=>null, "extkey_attcode"=>"connected_if", "target_attcode"=>"device_id", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("connected_if_device_id_name", array("allowed_values"=>null, "extkey_attcode"=>"connected_if", "target_attcode"=>"device_name", "is_null_allowed"=>true, "depends_on"=>array())));
@@ -1481,10 +1481,10 @@ new OQLMenuNode('DBServer', 'SELECT DBServer', $iTopology, 40 /* fRank */);
$oConfigManagementGroup = new MenuGroup('ConfigManagement', 20 /* fRank */);
// Create an entry, based on a custom template, for the Configuration management overview, under the top-level group
new TemplateMenuNode('ConfigManagementOverview', '../../modules/itop-config-mgmt-1.0.0/overview.html', $oConfigManagementGroup->GetIndex(), 0 /* fRank */);
new TemplateMenuNode('ConfigManagementOverview', '../modules/itop-config-mgmt-1.0.0/overview.html', $oConfigManagementGroup->GetIndex(), 0 /* fRank */);
$oContactNode = new TemplateMenuNode('Contact', '../../modules/itop-config-mgmt-1.0.0/contacts_menu.html', $oConfigManagementGroup->GetIndex(), 1 /* fRank */);
$oContactNode = new TemplateMenuNode('Contact', '../modules/itop-config-mgmt-1.0.0/contacts_menu.html', $oConfigManagementGroup->GetIndex(), 1 /* fRank */);
new OQLMenuNode('Person', 'SELECT Person', $oContactNode->GetIndex(), 1 /* fRank */);
new OQLMenuNode('Team', 'SELECT Team', $oContactNode->GetIndex(), 2 /* fRank */);

22
modules/itop-config-mgmt-1.0.0/module.itop-config-mgmt.php
View File

@@ -30,19 +30,25 @@ SetupWebPage::AddModule(
//'data.struct.itop-config-mgmt.xml',
),
'data.sample' => array(
'data.sample.organization.xml',
'data.sample.location.xml',
'data.sample.team.xml',
'data.sample.contact.xml',
'data.sample.server.xml',
'data.sample.application.xml',
'data.sample.business.xml',
'data.sample.Organization.xml',
'data.sample.Location.xml',
'data.sample.Software.xml',
'data.sample.Contact.xml',
'data.sample.lnkTeamToContact.xml',
'data.sample.FunctionalCI.xml',
'data.sample.DBServerInstance.xml',
'data.sample.ApplicationInstance.xml',
'data.sample.DatabaseInstance.xml',
//'data.sample.NetworkInterface.xml',
'data.sample.lnkCIToContact.xml',
'data.sample.lnkProcessToSolution.xml',
'data.sample.lnkSolutionToCI.xml',
),
// Documentation
//
'doc.manual_setup' => '', // No manual installation required
'doc.more_information' => '/doc/xxx/yyy.htm',
'doc.more_information' => '/doc/itop-documentation.htm#ConfigMgmt',
)
);

21
modules/itop-config-mgmt-1.0.0/overview.html Normal file
View File

@@ -0,0 +1,21 @@
<h1><itopstring>UI:ConfigMgmtMenuOverview:Title</itopstring></h1>
<table border="0" padding="5" class="layout" width="100%">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:pie;group_by:status;chart_title:UI-ConfigMgmtMenuOverview-FunctionalCIbyStatus" asynchronous="false" encoding="text/oql">SELECT FunctionalCI</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:bars;group_by:finalclass;chart_title:UI-ConfigMgmtMenuOverview-FunctionalCIByType" asynchronous="false" encoding="text/oql">SELECT FunctionalCI</itopblock>
</td>
</tr><tr>
<td class="dashboard">
<h1><itopstring>UI-ConfigMgmtMenuOverview-FunctionalCIByType</itopstring></h1>
<itopblock BlockClass="DisplayBlock" type="count" parameters="group_by:finalclass" asynchronous="false" encoding="text/oql">SELECT FunctionalCI</itopblock>
</td>
<td>
&nbsp;
</td>
</tr>
</table>

4
modules/itop-incident-mgmt-1.0.0/module.itop-incident-mgmt.php
View File

@@ -37,8 +37,8 @@ SetupWebPage::AddModule(
// Documentation
//
'doc.manual_setup' => '/doc/xxx/yyy.htm',
'doc.more_information' => '/doc/xxx/yyy.htm',
'doc.manual_setup' => '',
'doc.more_information' => '/doc/itop-documentation.htm#IncidentMgmt',
)
);

20
modules/itop-incident-mgmt-1.0.0/overview.html Normal file
View File

@@ -0,0 +1,20 @@
<h1><itopstring>UI:IncidentMgmtMenuOverview:Title</itopstring></h1>
<table border="0" padding="5" class="layout" width="100%">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:bars;group_by:service_name;chart_title:UI-IncidentManagementOverview-IncidentByService" asynchronous="false" encoding="text/oql">SELECT Incident</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:pie;group_by:priority;chart_title:UI-IncidentManagementOverview-IncidentByPriority" asynchronous="false" encoding="text/oql">SELECT Incident</itopblock>
</td>
</tr>
<tr>
<td class="dashboard">
<h2><itopstring>UI-IncidentManagementOverview-IncidentUnassigned</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT Incident WHERE status = 'new'</itopblock>
</td>
<td class="dashboard">
</td>
</tr>
</table>

2
modules/itop-knownerror-mgmt-1.0.0/module.itop-knownerror-mgmt.php
View File

@@ -37,7 +37,7 @@ SetupWebPage::AddModule(
// Documentation
//
'doc.manual_setup' => '', // No manual installation instructions
'doc.more_information' => '/doc/xxx/yyy.htm',
'doc.more_information' => '/doc/itop-documentation.htm#KnownErrorsDB',
)
);

2
modules/itop-problem-mgmt-1.0.0/module.itop-problem-mgmt.php
View File

@@ -37,7 +37,7 @@ SetupWebPage::AddModule(
// Documentation
//
'doc.manual_setup' => '', // No manual installation instructions
'doc.more_information' => '/doc/xxx/yyy.htm',
'doc.more_information' => '/doc/itop-documentation.htm#ProblemMgmt',
)
);

4
modules/itop-request-mgmt-1.0.0/module.itop-request-mgmt.php
View File

@@ -36,8 +36,8 @@ SetupWebPage::AddModule(
// Documentation
//
'doc.manual_setup' => '/doc/xxx/yyy.htm',
'doc.more_information' => '/doc/xxx/yyy.htm',
'doc.manual_setup' => '',
'doc.more_information' => '/doc/itop-documentation.htm#RequestMgmt',
)
);

21
modules/itop-request-mgmt-1.0.0/overview.html Normal file
View File

@@ -0,0 +1,21 @@
<h1><itopstring>UI:RequestMgmtMenuOverview:Title</itopstring></h1>
<table border="0" padding="5" class="layout" width="100%">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:bars;group_by:service_name;chart_title:UI-RequestManagementOverview-RequestByService" asynchronous="false" encoding="text/oql">SELECT UserRequest</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" type="open_flash_chart" parameters="chart_type:pie;group_by:priority;chart_title:UI-RequestManagementOverview-RequestByPriority" asynchronous="false" encoding="text/oql">SELECT UserRequest</itopblock>
</td>
</tr>
<tr>
<td class="dashboard">
<h2><itopstring>UI-RequestManagementOverview-RequestUnassigned</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT UserRequest WHERE status = 'new'</itopblock>
</td>
<td>
&nbsp;
</td>
</tr>
</table>

29
modules/itop-service-mgmt-1.0.0/data.sample.Contract.xml Normal file
View File

@@ -0,0 +1,29 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<CustomerContract alias="Contract" id="3">
<name>Hw Management</name>
<description></description>
<start_date>2010-07-01 00:00:00</start_date>
<end_date>2011-07-01 00:00:00</end_date>
<cost></cost>
<cost_currency>euros</cost_currency>
<cost_unit></cost_unit>
<billing_frequency></billing_frequency>
<org_id>2</org_id>
<provider_id>1</provider_id>
<support_team_id>2</support_team_id>
</CustomerContract>
<CustomerContract alias="Contract" id="2">
<name>Nw Management</name>
<description></description>
<start_date>2010-06-01 00:00:00</start_date>
<end_date>2010-07-14 00:00:00</end_date>
<cost></cost>
<cost_currency>euros</cost_currency>
<cost_unit></cost_unit>
<billing_frequency></billing_frequency>
<org_id>2</org_id>
<provider_id>1</provider_id>
<support_team_id>4</support_team_id>
</CustomerContract>
</Set>

27
modules/itop-service-mgmt-1.0.0/data.sample.SLA.xml Normal file
View File

@@ -0,0 +1,27 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<SLA alias="SLA" id="8">
<name>Bronze - Service - HW Mgmt</name>
<service_id>1</service_id>
</SLA>
<SLA alias="SLA" id="5">
<name>Bronze - Service - NW Mgmt</name>
<service_id>2</service_id>
</SLA>
<SLA alias="SLA" id="6">
<name>Gold - Service - HW Mgmt</name>
<service_id>1</service_id>
</SLA>
<SLA alias="SLA" id="3">
<name>Gold - Service - NW Mgmt</name>
<service_id>2</service_id>
</SLA>
<SLA alias="SLA" id="7">
<name>Silver - Service - HW Mgmt</name>
<service_id>1</service_id>
</SLA>
<SLA alias="SLA" id="4">
<name>Silver - Service - NW Mgmt</name>
<service_id>2</service_id>
</SLA>
</Set>

45
modules/itop-service-mgmt-1.0.0/data.sample.SLT.xml Normal file
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<?xml version="1.0" encoding="UTF-8"?>
<Set>
<SLT alias="SLT" id="1">
<name>TTO -15mn - Prio1</name>
<metric>TTO</metric>
<ticket_priority>1</ticket_priority>
<value>15</value>
<value_unit>minutes</value_unit>
</SLT>
<SLT alias="SLT" id="2">
<name>TTO -30mn - Prio2</name>
<metric>TTO</metric>
<ticket_priority>2</ticket_priority>
<value>30</value>
<value_unit>minutes</value_unit>
</SLT>
<SLT alias="SLT" id="3">
<name>TTO -4h - Prio3</name>
<metric>TTO</metric>
<ticket_priority>3</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="4">
<name>TTR -2h - Prio1</name>
<metric>TTR</metric>
<ticket_priority>1</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="5">
<name>TTR -4h - Prio2</name>
<metric>TTR</metric>
<ticket_priority>2</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="6">
<name>TTR -8h- Prio3</name>
<metric>TTR</metric>
<ticket_priority>3</ticket_priority>
<value>8</value>
<value_unit>hours</value_unit>
</SLT>
</Set>

3
modules/itop-service-mgmt-1.0.0/data.sample.Service.xml Normal file
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<?xml version="1.0" encoding="UTF-8"?>
<Set>
</Set>

13
modules/itop-service-mgmt-1.0.0/data.sample.ServiceSubcategory.xml Normal file
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<?xml version="1.0" encoding="UTF-8"?>
<Set>
<ServiceSubcategory alias="ServiceSubcategory" id="1">
<name>Break</name>
<description></description>
<service_id>1</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="2">
<name>Troubleshooting</name>
<description></description>
<service_id>2</service_id>
</ServiceSubcategory>
</Set>

8
modules/itop-service-mgmt-1.0.0/data.sample.contracttosla.xml
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@@ -1,8 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkContractToSLA alias="lnkContractToSLA" id="2">
<contract_id>2</contract_id>
<sla_id>6</sla_id>
<coverage>8h-18h, business days</coverage>
</lnkContractToSLA>
</Set>

15
modules/itop-service-mgmt-1.0.0/data.sample.customercontract.xml
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@@ -1,15 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<CustomerContract alias="CustomerContract" id="2">
<name>End-User PC Support</name>
<description>Hardware support for end-users' PC</description>
<start_date>2010-07-01</start_date>
<end_date>2012-07-31</end_date>
<cost></cost>
<cost_currency>euros</cost_currency>
<cost_unit></cost_unit>
<billing_frequency></billing_frequency>
<org_id>2</org_id>
<support_team_id>2</support_team_id>
</CustomerContract>
</Set>

13
modules/itop-service-mgmt-1.0.0/data.sample.lnkContractToSLA.xml Normal file
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@@ -0,0 +1,13 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkContractToSLA alias="lnkContractToSLA" id="9">
<contract_id>2</contract_id>
<sla_id>3</sla_id>
<coverage></coverage>
</lnkContractToSLA>
<lnkContractToSLA alias="lnkContractToSLA" id="7">
<contract_id>3</contract_id>
<sla_id>6</sla_id>
<coverage></coverage>
</lnkContractToSLA>
</Set>

51
modules/itop-service-mgmt-1.0.0/data.sample.lnkSLTToSLA.xml Normal file
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<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkSLTToSLA alias="lnkSLTToSLA" id="2">
<sla_id>3</sla_id>
<slt_id>2</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="5">
<sla_id>3</sla_id>
<slt_id>5</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="3">
<sla_id>4</sla_id>
<slt_id>3</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="6">
<sla_id>4</sla_id>
<slt_id>6</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="1">
<sla_id>5</sla_id>
<slt_id>1</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="4">
<sla_id>5</sla_id>
<slt_id>4</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="8">
<sla_id>6</sla_id>
<slt_id>2</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="11">
<sla_id>6</sla_id>
<slt_id>5</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="9">
<sla_id>7</sla_id>
<slt_id>3</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="12">
<sla_id>7</sla_id>
<slt_id>6</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="7">
<sla_id>8</sla_id>
<slt_id>1</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="10">
<sla_id>8</sla_id>
<slt_id>4</slt_id>
</lnkSLTToSLA>
</Set>

21
modules/itop-service-mgmt-1.0.0/data.sample.service.xml
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@@ -1,21 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<Service alias="Service" id="4">
<name>NW Support</name>
<description>Network infrastructure support</description>
<type>IncidentManagement</type>
<status>production</status>
</Service>
<Service alias="Service" id="2">
<name>PC Support</name>
<description>Hardware support for end-user PC</description>
<type>RequestManagement</type>
<status>production</status>
</Service>
<Service alias="Service" id="3">
<name>SW Support</name>
<description>Software support for end-user applications</description>
<type>RequestManagement</type>
<status>production</status>
</Service>
</Set>

63
modules/itop-service-mgmt-1.0.0/data.sample.servicesubcategory.xml
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@@ -1,63 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<ServiceSubcategory alias="ServiceSubcategory" id="8">
<name>Configuration</name>
<description>Request application configuration</description>
<service_id>3</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="6">
<name>DataRestore</name>
<description>Restore data from backup</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="12">
<name>Equipment down</name>
<description>Network equipment</description>
<service_id>4</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="4">
<name>Failure</name>
<description>PC not working</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="14">
<name>Installation</name>
<description>Request PC setup</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="3">
<name>Installation</name>
<description>Request application installation</description>
<service_id>3</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="13">
<name>Intrusion</name>
<description>An intrusion has been detected</description>
<service_id>4</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="11">
<name>Performance</name>
<description>Slow traffic</description>
<service_id>4</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="7">
<name>Renew</name>
<description>Order a replacement PC</description>
<service_id>2</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="9">
<name>Training</name>
<description>Request application training</description>
<service_id>3</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="10">
<name>Troubleshooting</name>
<description>Request help for troubleshooting</description>
<service_id>3</service_id>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="5">
<name>Virus</name>
<description>Suspecting a virus infection</description>
<service_id>2</service_id>
</ServiceSubcategory>
</Set>

39
modules/itop-service-mgmt-1.0.0/data.sample.sla.xml
View File

@@ -1,39 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<SLA alias="SLA" id="10">
<name>NW support - Bronze</name>
<service_id>4</service_id>
</SLA>
<SLA alias="SLA" id="8">
<name>NW support - Gold</name>
<service_id>4</service_id>
</SLA>
<SLA alias="SLA" id="9">
<name>NW support - Silver</name>
<service_id>4</service_id>
</SLA>
<SLA alias="SLA" id="4">
<name>PC support - Bronze</name>
<service_id>2</service_id>
</SLA>
<SLA alias="SLA" id="2">
<name>PC support - Gold</name>
<service_id>2</service_id>
</SLA>
<SLA alias="SLA" id="3">
<name>PC support - Silver</name>
<service_id>2</service_id>
</SLA>
<SLA alias="SLA" id="7">
<name>SW support - Bronze</name>
<service_id>3</service_id>
</SLA>
<SLA alias="SLA" id="5">
<name>SW support - Gold</name>
<service_id>3</service_id>
</SLA>
<SLA alias="SLA" id="6">
<name>SW support - Silver</name>
<service_id>3</service_id>
</SLA>
</Set>

129
modules/itop-service-mgmt-1.0.0/data.sample.slt.xml
View File

@@ -1,129 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<SLT alias="SLT" id="13">
<name>Bronze-TTO prio1</name>
<metric>TTO</metric>
<ticket_priority>1</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="15">
<name>Bronze-TTO prio2</name>
<metric>TTO</metric>
<ticket_priority>2</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="17">
<name>Bronze-TTO prio3</name>
<metric>TTO</metric>
<ticket_priority>3</ticket_priority>
<value>8</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="14">
<name>Bronze-TTR prio1</name>
<metric>TTR</metric>
<ticket_priority>1</ticket_priority>
<value>1</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="16">
<name>Bronze-TTR prio2</name>
<metric>TTR</metric>
<ticket_priority>2</ticket_priority>
<value>2</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="18">
<name>Bronze-TTR prio3</name>
<metric>TTR</metric>
<ticket_priority>3</ticket_priority>
<value>3</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="1">
<name>Gold-TTO prio1</name>
<metric>TTO</metric>
<ticket_priority>1</ticket_priority>
<value>30</value>
<value_unit>minutes</value_unit>
</SLT>
<SLT alias="SLT" id="3">
<name>Gold-TTO prio2</name>
<metric>TTO</metric>
<ticket_priority>2</ticket_priority>
<value>1</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="5">
<name>Gold-TTO prio3</name>
<metric>TTO</metric>
<ticket_priority>3</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="2">
<name>Gold-TTR prio1</name>
<metric>TTR</metric>
<ticket_priority>1</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="4">
<name>Gold-TTR prio2</name>
<metric>TTR</metric>
<ticket_priority>2</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="6">
<name>Gold-TTR prio3</name>
<metric>TTR</metric>
<ticket_priority>3</ticket_priority>
<value>1</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="7">
<name>Silver-TTO prio1</name>
<metric>TTO</metric>
<ticket_priority>1</ticket_priority>
<value>1</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="9">
<name>Silver-TTO prio2</name>
<metric>TTO</metric>
<ticket_priority>2</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="11">
<name>Silver-TTO prio3</name>
<metric>TTO</metric>
<ticket_priority>3</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="8">
<name>Silver-TTR prio1</name>
<metric>TTR</metric>
<ticket_priority>1</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="10">
<name>Silver-TTR prio2</name>
<metric>TTR</metric>
<ticket_priority>2</ticket_priority>
<value>1</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="12">
<name>Silver-TTR prio3</name>
<metric>TTR</metric>
<ticket_priority>3</ticket_priority>
<value>2</value>
<value_unit>days</value_unit>
</SLT>
</Set>

219
modules/itop-service-mgmt-1.0.0/data.sample.slttosla.xml
View File

@@ -1,219 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkSLTToSLA alias="lnkSLTToSLA" id="23">
<sla_id>1</sla_id>
<slt_id>4</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="24">
<sla_id>1</sla_id>
<slt_id>3</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="25">
<sla_id>1</sla_id>
<slt_id>2</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="26">
<sla_id>1</sla_id>
<slt_id>1</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="21">
<sla_id>1</sla_id>
<slt_id>6</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="22">
<sla_id>1</sla_id>
<slt_id>5</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="27">
<sla_id>2</sla_id>
<slt_id>12</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="28">
<sla_id>2</sla_id>
<slt_id>11</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="29">
<sla_id>2</sla_id>
<slt_id>10</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="30">
<sla_id>2</sla_id>
<slt_id>9</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="31">
<sla_id>2</sla_id>
<slt_id>8</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="32">
<sla_id>2</sla_id>
<slt_id>7</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="36">
<sla_id>3</sla_id>
<slt_id>15</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="37">
<sla_id>3</sla_id>
<slt_id>14</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="38">
<sla_id>3</sla_id>
<slt_id>13</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="33">
<sla_id>3</sla_id>
<slt_id>18</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="34">
<sla_id>3</sla_id>
<slt_id>17</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="35">
<sla_id>3</sla_id>
<slt_id>16</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="15">
<sla_id>4</sla_id>
<slt_id>1</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="16">
<sla_id>4</sla_id>
<slt_id>4</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="17">
<sla_id>4</sla_id>
<slt_id>2</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="18">
<sla_id>4</sla_id>
<slt_id>5</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="19">
<sla_id>4</sla_id>
<slt_id>3</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="20">
<sla_id>4</sla_id>
<slt_id>6</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="7">
<sla_id>5</sla_id>
<slt_id>9</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="8">
<sla_id>5</sla_id>
<slt_id>12</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="3">
<sla_id>5</sla_id>
<slt_id>7</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="4">
<sla_id>5</sla_id>
<slt_id>10</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="5">
<sla_id>5</sla_id>
<slt_id>8</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="6">
<sla_id>5</sla_id>
<slt_id>11</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="9">
<sla_id>6</sla_id>
<slt_id>18</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="10">
<sla_id>6</sla_id>
<slt_id>13</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="11">
<sla_id>6</sla_id>
<slt_id>16</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="12">
<sla_id>6</sla_id>
<slt_id>14</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="13">
<sla_id>6</sla_id>
<slt_id>17</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="14">
<sla_id>6</sla_id>
<slt_id>15</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="43">
<sla_id>7</sla_id>
<slt_id>2</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="44">
<sla_id>7</sla_id>
<slt_id>1</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="39">
<sla_id>7</sla_id>
<slt_id>6</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="40">
<sla_id>7</sla_id>
<slt_id>5</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="41">
<sla_id>7</sla_id>
<slt_id>4</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="42">
<sla_id>7</sla_id>
<slt_id>3</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="45">
<sla_id>8</sla_id>
<slt_id>12</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="46">
<sla_id>8</sla_id>
<slt_id>11</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="47">
<sla_id>8</sla_id>
<slt_id>10</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="48">
<sla_id>8</sla_id>
<slt_id>9</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="49">
<sla_id>8</sla_id>
<slt_id>8</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="50">
<sla_id>8</sla_id>
<slt_id>7</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="56">
<sla_id>9</sla_id>
<slt_id>13</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="51">
<sla_id>9</sla_id>
<slt_id>18</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="52">
<sla_id>9</sla_id>
<slt_id>17</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="53">
<sla_id>9</sla_id>
<slt_id>16</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="54">
<sla_id>9</sla_id>
<slt_id>15</slt_id>
</lnkSLTToSLA>
<lnkSLTToSLA alias="lnkSLTToSLA" id="55">
<sla_id>9</sla_id>
<slt_id>14</slt_id>
</lnkSLTToSLA>
</Set>

2
modules/itop-service-mgmt-1.0.0/en.dict.itop-service-mgmt.php
View File

@@ -300,7 +300,7 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:SLA/Attribute:service_name' => 'Service',
'Class:SLA/Attribute:service_name+' => '',
'Class:SLA/Attribute:slt_list' => 'SLTs',
'Class:SLA/Attribute:slt_list+' => 'List of Service Level Targets',
'Class:SLA/Attribute:slt_list+' => 'List Service Level Thresholds',
));
//

16
modules/itop-service-mgmt-1.0.0/module.itop-service-mgmt.php
View File

@@ -30,19 +30,19 @@ SetupWebPage::AddModule(
//'data.struct.itop-service-mgmt.xml',
),
'data.sample' => array(
'data.sample.service.xml',
'data.sample.servicesubcategory.xml',
'data.sample.sla.xml',
'data.sample.slt.xml',
'data.sample.slttosla.xml',
'data.sample.customercontract.xml',
'data.sample.contracttosla.xml',
'data.sample.Service.xml',
'data.sample.ServiceSubcategory.xml',
'data.sample.SLA.xml',
'data.sample.SLT.xml',
'data.sample.lnkSLTToSLA.xml',
'data.sample.Contract.xml',
'data.sample.lnkContractToSLA.xml',
),
// Documentation
//
'doc.manual_setup' => '', // No manual installation instructions
'doc.more_information' => '/doc/xxx/yyy.htm',
'doc.more_information' => '/doc/itop-documentation.htm#ServiceMgmt',
)
);

14
modules/itop-service-mgmt-1.0.0/overview.html Normal file
View File

@@ -0,0 +1,14 @@
<h1><itopstring>UI:ServiceMgmtMenuOverview:Title</itopstring></h1>
<table border="0" padding="5" class="layout" width="100%">
<tr>
<td class="dashboard">
<h2><itopstring>UI-ServiceManagementOverview-CustomerContractToRenew</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT CustomerContract AS c WHERE c.end_date < DATE_ADD(NOW(), INTERVAL 30 DAY)</itopblock>
</td>
<td class="dashboard">
<h2><itopstring>UI-ServiceManagementOverview-ProviderContractToRenew</itopstring></h2>
<itopblock BlockClass="DisplayBlock" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT ProviderContract AS c WHERE c.end_date < DATE_ADD(NOW(), INTERVAL 30 DAY)</itopblock>
</td>
</tr>
</table>

12
modules/itop-tickets-1.0.0/model.itop-tickets.php
View File

@@ -177,21 +177,21 @@ abstract class ResponseTicket extends Ticket
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('new,assigned,frozen,escalated_tto,escalated_ttr,resolved,closed'), "sql"=>"status", "default_value"=>"new", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Person WHERE org_id = :this->org_id'), "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("caller_email", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"Organization", "jointype"=>null, "allowed_values"=>null, "sql"=>"org_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("org_name", array("allowed_values"=>null, "extkey_attcode"=>"org_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>null, "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this->org_id'), "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("allowed_values"=>null, "extkey_attcode"=>"service_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>null, "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT ServiceSubcategory WHERE service_id = :this->service_id'), "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("service_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("servicesubcategory_name", array("allowed_values"=>null, "extkey_attcode"=>"servicesubcategory_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeString("product", array("allowed_values"=>null, "sql"=>"product", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("impact", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"impact", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("urgency", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"urgency", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"priority", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this->service_id AND cc.org_id = :this->org_id'), "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id","service_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"workgroup_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->workgroup_id'), "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("workgroup_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_email", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("related_problem_id", array("targetclass"=>"Problem", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_problem_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
@@ -208,7 +208,7 @@ abstract class ResponseTicket extends Ticket
MetaModel::Init_AddAttribute(new AttributeEnum("user_satisfaction", array("allowed_values"=>new ValueSetEnum('1,2,3,4'), "sql"=>"user_satisfaction", "default_value"=>"1", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeText("user_commment", array("allowed_values"=>null, "sql"=>"user_commment", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'escalation_deadline', 'closure_deadline', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'org_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'escalation_deadline', 'closure_deadline', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'org_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('advanced_search', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'org_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'org_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('list', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'org_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));

24
setup/index.php
View File

@@ -48,18 +48,25 @@ $oP = new SetupWebPage('iTop configuration wizard');
/**
* Get a nicely formatted version string
*/
function GetITopVersion()
function GetITopVersion($bShort = true)
{
$sVersionString = '';
if (ITOP_REVISION == '$WCREV$')
if ($bShort)
{
// This is NOT a version built using the buil system, just display the main version
$sVersionString = "iTop Version ".ITOP_VERSION;
}
else
{
// This is a build made from SVN, let display the full information
$sVersionString = "iTop Version ".ITOP_VERSION." revision ".ITOP_REVISION.", built on: ".ITOP_BUILD_DATE;
if (ITOP_REVISION == '$WCREV$')
{
// This is NOT a version built using the buil system, just display the main version
$sVersionString = "iTop Version ".ITOP_VERSION;
}
else
{
// This is a build made from SVN, let display the full information
$sVersionString = "iTop Version ".ITOP_VERSION." revision ".ITOP_REVISION.", built on: ".ITOP_BUILD_DATE;
}
}
return $sVersionString;
}
@@ -577,9 +584,10 @@ function WelcomeAndCheckPrerequisites(SetupWebPage $oP, $aParamValues, $iCurrent
{
$sNextOperation = 'step'.($iCurrentStep+1);
$oP->add("<h1>iTop configuration wizard</h1>\n");
$sVersionString = GetITopVersion();
$oP->set_title('Welcome to '.$sVersionString);
$oP->log($sVersionString);
$sVersionStringShort = GetITopVersion(true);
$sVersionStringLong = GetITopVersion(false);
$oP->set_title('Welcome to '.$sVersionStringShort);
$oP->log($sVersionStringLong);
$oP->add("<h2>Checking prerequisites</h2>\n");
if (CheckPHPVersion($oP))
{

6
setup/xmldataloader.class.inc.php
View File

@@ -319,9 +319,9 @@ class XMLDataLoader
{
$sMsg = "unresolved extkey in $sClass::".$oTargetObj->GetKey()."(".$oTargetObj->GetName().")::$sAttCode=$sTargetClass::$iTempKey";
SetupWebPage::log_warning($sMsg);
echo "<pre>aKeys[".$sTargetClass."]:\n";
print_r($this->m_aKeys[$sTargetClass]);
echo "</pre>\n";
//echo "<pre>aKeys[".$sTargetClass."]:\n";
//print_r($this->m_aKeys[$sTargetClass]);
//echo "</pre>\n";
}
else
{