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Page to check tickets states periodically

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SVN:trunk[572]
This commit is contained in:
Romain Quetiez
2010-07-06 10:01:48 +00:00
parent 018167a5d3
commit 00b2dbe286
1 changed files with 54 additions and 0 deletions
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webservices/check_sla_for_tickets.php Normal file
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<?php
// Copyright (C) 2010 Combodo SARL
//
// This program is free software; you can redistribute it and/or modify
// it under the terms of the GNU General Public License as published by
// the Free Software Foundation; version 3 of the License.
//
// This program is distributed in the hope that it will be useful,
// but WITHOUT ANY WARRANTY; without even the implied warranty of
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
// GNU General Public License for more details.
//
// You should have received a copy of the GNU General Public License
// along with this program; if not, write to the Free Software
// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
/**
* Export data specified by an OQL
*
* @author Erwan Taloc <erwan.taloc@combodo.com>
* @author Romain Quetiez <romain.quetiez@combodo.com>
* @author Denis Flaven <denis.flaven@combodo.com>
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/
require_once('../application/startup.inc.php');
require_once('../application/loginwebpage.class.inc.php');
LoginWebPage::DoLogin(); // Check user rights and prompt if needed
$oMyChange = new CMDBChange();
$oMyChange->Set("date", time());
$oMyChange->Set("userinfo", "Automatic updates");
$iChangeId = $oMyChange->DBInsertNoReload();
$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Incident WHERE escalation_deadline < NOW()'));
while ($oToEscalate = $oSet->Fetch())
{
$oToEscalate->ApplyStimulus('ev_timeout');
$oToEscalate->Set('escalation_deadline', null);
$oToEscalate->DBUpdateTracked($oMyChange);
echo "<p>ticket ".$oToEscalate->Get('ref')." reached ESCALATION deadline</p>\n";
}
$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Incident WHERE closure_deadline < NOW()'));
while ($oToEscalate = $oSet->Fetch())
{
$oToEscalate->ApplyStimulus('ev_close');
$oToEscalate->Set('closure_deadline', null);
$oToEscalate->DBUpdateTracked($oMyChange);
echo "<p>ticket ".$oToEscalate->Get('ref')." reached CLOSURE deadline</p>\n";
}
?>