mirror of
https://github.com/Combodo/iTop.git
synced 2026-02-13 07:24:13 +01:00
112 lines
4.1 KiB
HTML
112 lines
4.1 KiB
HTML
<html>
|
|
<head>
|
|
<title>iTop Installation Help</title>
|
|
<style>
|
|
body {
|
|
font-family: Verdana,Arial,Helvetica,Sans-Serif;
|
|
font-size: 10pt;
|
|
margin: 0;
|
|
padding: 0;
|
|
}
|
|
#banner {
|
|
display: block;
|
|
height: 60px;
|
|
padding: 5px;
|
|
line-height: 24px;
|
|
vertical-align: middle;
|
|
background: url(../images/itop-logo.png) no-repeat #f6f6f6;
|
|
background-position: 5px 5px;;
|
|
}
|
|
#banner span {
|
|
margin-left: 150px;
|
|
padding-top: 12px;
|
|
text-align: center;
|
|
font-size: 24px;
|
|
line-height: 24px;
|
|
font-weight: bold;
|
|
color: #1C94C4;
|
|
display: block;
|
|
}
|
|
#content {
|
|
margin: 20px;
|
|
}
|
|
h2 {
|
|
padding-left: 60px;
|
|
line-height: 48px;
|
|
}
|
|
#Config {
|
|
background: url(../modules/itop-config-mgmt-1.0.0/images/database.png) no-repeat transparent;
|
|
}
|
|
#Service {
|
|
background: url(../modules/itop-service-mgmt-1.0.0/sla.png) no-repeat transparent;
|
|
}
|
|
#Request {
|
|
background: url(../modules/itop-request-mgmt-1.0.0/images/user-request-deadline.png) no-repeat transparent;
|
|
}
|
|
#Incident {
|
|
background: url(../modules/itop-incident-mgmt-1.0.0/images/incident-escalated.png) no-repeat transparent;
|
|
}
|
|
#Change {
|
|
background: url(../modules/itop-change-mgmt-1.0.0/images/change.png) no-repeat transparent;
|
|
}
|
|
#Problem {
|
|
background: url(../modules/itop-problem-mgmt-1.0.0/images/problem.png) no-repeat transparent;
|
|
}
|
|
#KnownErrors {
|
|
background: url(../modules/itop-knownerror-mgmt-1.0.0/images/known-error.png) no-repeat transparent;
|
|
}
|
|
a.internal {
|
|
color: #1C94C4;
|
|
text-decoration: none;
|
|
}
|
|
a.internal:hover {
|
|
text-decoration: underline;
|
|
}
|
|
.code {
|
|
background-color: #ccc;
|
|
padding: 10px;
|
|
border: 1px solid #999;
|
|
font-family: Courier, Courier-New, monospace;
|
|
}
|
|
</style>
|
|
</head>
|
|
<body>
|
|
<div id="banner"><span>Installation Help</span></div>
|
|
<div id="content">
|
|
<h1>Completing the iTop installation for workflow management</h1>
|
|
<h2>Overview</h2>
|
|
<p>In order to operate properly, iTop maintenance operations and asynchronous tasks must be executed on a regular basis.
|
|
In order to ease the installation, all the background tasks have been grouped to be launched from a single file: <tt>webservices/cron.php</tt></p>
|
|
<p>The following features require the activation of cron.php</p>
|
|
<ul>
|
|
<li><b>Asynchronous emails</b>. By default, this option is disabled. To enable it, set 'email_asynchronous' to 1 in the configuration file</li>
|
|
<li><b>Check ticket SLA</b>. Tickets reaching the limits will be passed into Escalation TTO/TTR states</li>
|
|
</ul>
|
|
</p>
|
|
<p>For more information about cron.php, check the <a href="http://wiki.openitop.org/doku.php">iTop Wiki</a></p>
|
|
<h2>Scheduling cron.php on Windows</h2>
|
|
<ol>
|
|
<li>Copy the file <em><itop root></em>/webservices/<b>cron.distrib</b> to <em><itop root></em>/webservices/<b>cron.params</b> (requires administator privileges)</li>
|
|
<li>If you care about security: move the file <em><itop root></em>/webservices/<b>cron.params</b> into a directory not in the scope of the web server (Apache), and make it be readable only by the account that will execute the cron</li>
|
|
<li>Edit the file <b>cron.params</b> to set the credentials used for cronified tasks</li>
|
|
<li>Edit the file <em><itop root></em>/webservices/<b>cron.cmd</b>, and set the relevant path for your installation of PHP.</li>
|
|
<li>Schedule the execution of cron.cmd:
|
|
<pre>schtasks.exe /create /tn "iTop CRON" /sc minute /mo 1 /tr "\"<em><itop root></em>/webservices/cron.cmd\""</pre>
|
|
</li>
|
|
</ol>
|
|
|
|
|
|
<h2>Scheduling cron.php on Linux/Unix</h2>
|
|
<ol>
|
|
<li>Copy the file <em><itop root></em>/webservices/<b>cron.distrib</b> to <em><itop root></em>/webservices/<b>cron.params</b> (requires administator privileges)</li>
|
|
<li>If you care about security: move the file <em><itop root></em>/webservices/<b>cron.params</b> into a directory not in the scope of the web server (Apache), and make it be readable only by the account that will execute the cron</li>
|
|
<li>Edit the file <b>cron.params</b> to set the credentials used for cronified tasks</li>
|
|
<li>Edit the crontab and add the following line:
|
|
<pre>* * * * * /usr/bin/php <em><itop root></em>/webservices/cron.php --param_file=<em><itop root></em>/webservices/cron.params</pre>
|
|
</li>
|
|
</ol>
|
|
|
|
</div><!-- End of content -->
|
|
</body>
|
|
</html>
|