mirror of
https://github.com/Combodo/iTop.git
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fa8ecb956e
* N°8776 - Move Attachemnt above caselog in the UR form in the portal * N°8623 - French dictionaries, fix missing entries * N°8496 - Add tooltips on Known Error class * N°8445 - Color "Priority" on Userrequest & Incident in ITIL * N°8378 - Missing rights on incident for SuperUser * N°8040 - FR dico replacing left "Statut" by "Etat" * N°7755 - Add tto_time_spent and ttr_time_spent on standard datamodel
293 lines
17 KiB
PHP
293 lines
17 KiB
PHP
<?php
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/*
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* @copyright Copyright (C) 2010-2024 Combodo SAS
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* @license http://opensource.org/licenses/AGPL-3.0
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*/
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Dict::Add('EN US', 'English', 'English', [
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'Menu:RequestManagement' => 'Helpdesk',
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'Menu:RequestManagement+' => '',
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'Menu:RequestManagementProvider' => 'Helpdesk provider',
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'Menu:RequestManagementProvider+' => '',
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'Menu:UserRequest:Provider' => 'Open requests transferred to provider',
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'Menu:UserRequest:Provider+' => '',
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'Menu:UserRequest:Overview' => 'Overview',
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'Menu:UserRequest:Overview+' => '',
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'Menu:NewUserRequest' => 'New user request',
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'Menu:NewUserRequest+' => 'Create a new user request ticket',
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'Menu:SearchUserRequests' => 'Search for user requests',
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'Menu:SearchUserRequests+' => 'Search for user request tickets',
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'Menu:UserRequest:Shortcuts' => 'Shortcuts',
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'Menu:UserRequest:Shortcuts+' => '',
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'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
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'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
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'Menu:UserRequest:MySupportRequests' => "My support calls",
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'Menu:UserRequest:MySupportRequests+' => "",
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'Menu:UserRequest:EscalatedRequests' => 'Hot requests',
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'Menu:UserRequest:EscalatedRequests+' => '',
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'Menu:UserRequest:OpenRequests' => 'All open requests',
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'Menu:UserRequest:OpenRequests+' => '',
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'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
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'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
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'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)',
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'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open requests by status',
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'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open requests by agent',
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'UI-RequestManagementOverview-OpenRequestByType' => 'Open requests by type',
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'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open requests by organization',
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'Class:UserRequest:KnownErrorList' => 'Known Errors',
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'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket',
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'Menu:UserRequest:MyWorkOrders' => 'Work orders assigned to me',
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'Menu:UserRequest:MyWorkOrders+' => 'All work orders assigned to me',
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'Class:Problem:KnownProblemList' => 'Known problems',
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'Tickets:Related:OpenIncidents' => 'Open incidents',
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]);
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// Dictionnay conventions
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// Class:<class_name>
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// Class:<class_name>+
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// Class:<class_name>/Attribute:<attribute_code>
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// Class:<class_name>/Attribute:<attribute_code>+
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
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// Class:<class_name>/Stimulus:<stimulus_code>
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// Class:<class_name>/Stimulus:<stimulus_code>+
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//
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// Class: UserRequest
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//
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Dict::Add('EN US', 'English', 'English', [
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'Class:UserRequest' => 'User Request',
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'Class:UserRequest+' => '',
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'Class:UserRequest/Attribute:status' => 'Status',
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'Class:UserRequest/Attribute:status+' => '',
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'Class:UserRequest/Attribute:status/Value:new' => 'New',
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'Class:UserRequest/Attribute:status/Value:new+' => '',
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'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalated TTO',
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'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
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'Class:UserRequest/Attribute:status/Value:assigned' => 'Assigned',
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'Class:UserRequest/Attribute:status/Value:assigned+' => '',
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'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalated TTR',
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'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
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'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval',
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'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
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'Class:UserRequest/Attribute:status/Value:approved' => 'Approved',
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'Class:UserRequest/Attribute:status/Value:approved+' => '',
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'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejected',
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'Class:UserRequest/Attribute:status/Value:rejected+' => '',
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'Class:UserRequest/Attribute:status/Value:pending' => 'Pending',
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'Class:UserRequest/Attribute:status/Value:pending+' => '',
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'Class:UserRequest/Attribute:status/Value:resolved' => 'Resolved',
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'Class:UserRequest/Attribute:status/Value:resolved+' => '',
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'Class:UserRequest/Attribute:status/Value:closed' => 'Closed',
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'Class:UserRequest/Attribute:status/Value:closed+' => '',
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'Class:UserRequest/Attribute:request_type' => 'Request Type',
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'Class:UserRequest/Attribute:request_type+' => '',
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'Class:UserRequest/Attribute:request_type/Value:incident' => 'Incident',
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'Class:UserRequest/Attribute:request_type/Value:incident+' => '',
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'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request',
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'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
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'Class:UserRequest/Attribute:impact' => 'Impact',
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'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected',
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'Class:UserRequest/Attribute:impact/Value:1' => 'A department',
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'Class:UserRequest/Attribute:impact/Value:1+' => '',
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'Class:UserRequest/Attribute:impact/Value:2' => 'A service',
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'Class:UserRequest/Attribute:impact/Value:2+' => '',
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'Class:UserRequest/Attribute:impact/Value:3' => 'A person',
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'Class:UserRequest/Attribute:impact/Value:3+' => '',
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'Class:UserRequest/Attribute:priority' => 'Priority',
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'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled',
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'Class:UserRequest/Attribute:priority/Value:1' => 'Critical',
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'Class:UserRequest/Attribute:priority/Value:1+' => 'Highest priority',
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'Class:UserRequest/Attribute:priority/Value:2' => 'High',
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'Class:UserRequest/Attribute:priority/Value:2+' => '',
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'Class:UserRequest/Attribute:priority/Value:3' => 'Medium',
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'Class:UserRequest/Attribute:priority/Value:3+' => '',
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'Class:UserRequest/Attribute:priority/Value:4' => 'Low',
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'Class:UserRequest/Attribute:priority/Value:4+' => 'Lowest priority',
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'Class:UserRequest/Attribute:urgency' => 'Urgency',
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'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved',
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'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical',
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'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent',
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'Class:UserRequest/Attribute:urgency/Value:2' => 'High',
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'Class:UserRequest/Attribute:urgency/Value:2+' => '',
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'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium',
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'Class:UserRequest/Attribute:urgency/Value:3+' => '',
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'Class:UserRequest/Attribute:urgency/Value:4' => 'Low',
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'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level',
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'Class:UserRequest/Attribute:origin' => 'Origin',
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'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation',
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'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person',
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'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion',
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'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
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'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion',
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'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
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'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception',
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'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
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'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert',
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'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone',
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'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call',
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'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
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'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal',
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'Class:UserRequest/Attribute:approver_id' => 'Approver',
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'Class:UserRequest/Attribute:approver_id+' => '',
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'Class:UserRequest/Attribute:approver_email' => 'Approver Email',
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'Class:UserRequest/Attribute:approver_email+' => '',
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'Class:UserRequest/Attribute:service_id' => 'Service',
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'Class:UserRequest/Attribute:service_id+' => '',
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'Class:UserRequest/Attribute:service_name' => 'Service name',
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'Class:UserRequest/Attribute:service_name+' => '',
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'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service subcategory',
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'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
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'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
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'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
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'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
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'Class:UserRequest/Attribute:escalation_flag+' => '',
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'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
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'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
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'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',
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'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
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'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason',
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'Class:UserRequest/Attribute:escalation_reason+' => '',
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'Class:UserRequest/Attribute:assignment_date' => 'Assignment date',
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'Class:UserRequest/Attribute:assignment_date+' => '',
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'Class:UserRequest/Attribute:resolution_date' => 'Resolution date',
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'Class:UserRequest/Attribute:resolution_date+' => '',
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'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date',
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'Class:UserRequest/Attribute:last_pending_date+' => '',
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'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
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'Class:UserRequest/Attribute:cumulatedpending+' => '',
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'Class:UserRequest/Attribute:tto' => 'TTO',
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'Class:UserRequest/Attribute:tto+' => 'Time To Own',
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'Class:UserRequest/Attribute:ttr' => 'TTR',
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'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve',
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'Class:UserRequest/Attribute:tto_time_spent' => 'TTO time spent',
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'Class:UserRequest/Attribute:tto_time_spent+' => '',
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'Class:UserRequest/Attribute:ttr_time_spent' => 'TTR time spent',
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'Class:UserRequest/Attribute:ttr_time_spent+' => '',
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'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
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'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
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'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed',
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'Class:UserRequest/Attribute:sla_tto_passed+' => '',
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'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over',
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'Class:UserRequest/Attribute:sla_tto_over+' => '',
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'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
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'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
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'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr passed',
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'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
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'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over',
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'Class:UserRequest/Attribute:sla_ttr_over+' => '',
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'Class:UserRequest/Attribute:time_spent' => 'Resolution delay',
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'Class:UserRequest/Attribute:time_spent+' => '',
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'Class:UserRequest/Attribute:resolution_code' => 'Resolution code',
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'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?',
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'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance',
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'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed',
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'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair',
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'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Other',
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'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software patch',
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'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System update',
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'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training',
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'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
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'Class:UserRequest/Attribute:solution' => 'Solution',
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'Class:UserRequest/Attribute:solution+' => '',
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'Class:UserRequest/Attribute:pending_reason' => 'Pending reason',
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'Class:UserRequest/Attribute:pending_reason+' => '',
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'Class:UserRequest/Attribute:parent_request_id' => 'Parent request',
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'Class:UserRequest/Attribute:parent_request_id+' => '',
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'Class:UserRequest/Attribute:parent_request_ref' => 'Ref request',
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'Class:UserRequest/Attribute:parent_request_ref+' => '',
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'Class:UserRequest/Attribute:parent_problem_id' => 'Parent problem',
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'Class:UserRequest/Attribute:parent_problem_id+' => '',
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'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref problem',
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'Class:UserRequest/Attribute:parent_problem_ref+' => '',
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'Class:UserRequest/Attribute:parent_change_id' => 'Parent change',
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'Class:UserRequest/Attribute:parent_change_id+' => '',
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'Class:UserRequest/Attribute:parent_change_ref' => 'Ref change',
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'Class:UserRequest/Attribute:parent_change_ref+' => '',
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'Class:UserRequest/Attribute:related_request_list' => 'Child Requests',
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'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request',
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'Class:UserRequest/Attribute:public_log' => 'Public log',
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'Class:UserRequest/Attribute:public_log+' => '',
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'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction',
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'Class:UserRequest/Attribute:user_satisfaction+' => '',
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'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
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'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
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'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Fairly satisfied',
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'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
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'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Rather dissatisfied',
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'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
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'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatisfied',
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'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
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'Class:UserRequest/Attribute:user_comment' => 'User comment',
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'Class:UserRequest/Attribute:user_comment+' => '',
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'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
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'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
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'Class:UserRequest/Stimulus:ev_assign' => 'Assign',
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'Class:UserRequest/Stimulus:ev_assign+' => '',
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'Class:UserRequest/Stimulus:ev_reassign' => 'Re-assign',
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'Class:UserRequest/Stimulus:ev_reassign+' => '',
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'Class:UserRequest/Stimulus:ev_approve' => 'Approve',
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'Class:UserRequest/Stimulus:ev_approve+' => '',
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'Class:UserRequest/Stimulus:ev_reject' => 'Reject',
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'Class:UserRequest/Stimulus:ev_reject+' => '',
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'Class:UserRequest/Stimulus:ev_pending' => 'Pending',
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'Class:UserRequest/Stimulus:ev_pending+' => '',
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'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
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'Class:UserRequest/Stimulus:ev_timeout+' => '',
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'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatic resolve',
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'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
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'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatic close',
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'Class:UserRequest/Stimulus:ev_autoclose+' => '',
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'Class:UserRequest/Stimulus:ev_resolve' => 'Mark as resolved',
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'Class:UserRequest/Stimulus:ev_resolve+' => '',
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'Class:UserRequest/Stimulus:ev_close' => 'Close this request',
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'Class:UserRequest/Stimulus:ev_close+' => '',
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'Class:UserRequest/Stimulus:ev_reopen' => 'Re-open',
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'Class:UserRequest/Stimulus:ev_reopen+' => '',
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'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wait for approval',
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'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
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'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself',
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]);
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Dict::Add('EN US', 'English', 'English', [
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'Portal:TitleDetailsFor_Request' => 'Details for request',
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'Portal:ButtonUpdate' => 'Update',
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'Portal:ButtonClose' => 'Close',
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'Portal:ButtonReopen' => 'Reopen',
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'Portal:ShowServices' => 'Service catalogue',
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'Portal:SelectRequestType' => 'Select a type of request',
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'Portal:SelectServiceElementFrom_Service' => 'Select a service element for %1$s',
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'Portal:ListServices' => 'List of services',
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'Portal:TitleDetailsFor_Service' => 'Details for Service',
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'Portal:Button:CreateRequestFromService' => 'Create a Request for this service',
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'Portal:ListOpenRequests' => 'List open requests',
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'Portal:UserRequest:MoreInfo' => 'More information',
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'Portal:Details-Service-Element' => 'Service elements',
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'Portal:NoClosedTicket' => 'No closed request',
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'Portal:NoService' => '',
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'Portal:ListOpenProblems' => 'On going problems',
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'Portal:ShowProblem' => 'Problems',
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'Portal:ShowFaqs' => 'FAQs',
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'Portal:NoOpenProblem' => 'No open problem',
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'Portal:SelectLanguage' => "Change you language",
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'Portal:LanguageChangedTo_Lang' => 'Language changed to',
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'Portal:ChooseYourFavoriteLanguage' => 'Choose your favorite language',
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'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
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'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info',
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]);
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Dict::Add('EN US', 'English', 'English', [
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'Organization:Overview:UserRequests' => 'User Requests from this organization',
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'Organization:Overview:MyUserRequests' => 'My User Requests for this organization',
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'Organization:Overview:Tickets' => 'Tickets for this organization',
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]);
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