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69 lines
2.7 KiB
XML
69 lines
2.7 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<ActionEmail id="4">
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<name>Incident Notification to a Workgroup</name>
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<description>This action informs a team that a ticket has been assigned their workgroup</description>
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<status>enabled</status>
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<test_recipient></test_recipient>
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<from></from>
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<reply_to></reply_to>
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<to>SELECT bizTeam AS t JOIN bizWorkgroup AS w ON w.team_id = t.id WHERE w.id=:this->workgroup_id</to>
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<cc></cc>
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<bcc></bcc>
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<subject>The ticket $this->name()$, severity $this->severity$ has been assigned to the workgroup $this->workgroup_name$</subject>
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<body><html>
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<body>
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<p>The incident ticket $this->name()$ has been assigned to the workgroup $this->workgroup_name$.</p>
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<p>Description: $this->title$</p>
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<p>Initial Situation: $this->initial_situation$</p>
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<hr/>
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<p>for more information on this ticket, click here: $this->hyperlink()$</p>
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</body>
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</html></body>
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<importance>normal</importance>
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</ActionEmail>
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<ActionEmail id="2">
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<name>Incident notification to Agent</name>
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<description>This action informs an agent that a ticket has been assigned to her/him</description>
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<status>enabled</status>
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<test_recipient></test_recipient>
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<from></from>
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<reply_to></reply_to>
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<to>SELECT bizPerson WHERE id=:this->agent_id</to>
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<cc></cc>
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<bcc></bcc>
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<subject>The ticket $this->name()$, severity $this->severity$ has been assigned to you</subject>
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<body><html>
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<body>
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<p>The incident ticket $this->name()$ has been assigned to you.</p>
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<p>Description: $this->title$</p>
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<p>Initial Situation: $this->initial_situation$</p>
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<hr/>
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<p>for more information on this ticket, click here: $this->hyperlink()$</p>
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</body>
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</html></body>
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<importance>normal</importance>
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</ActionEmail>
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<ActionEmail id="3">
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<name>Incident Notification to caller</name>
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<description>This action is used to inform the caller</description>
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<status>enabled</status>
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<test_recipient></test_recipient>
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<from></from>
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<reply_to></reply_to>
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<to>SELECT bizPerson WHERE id=:this->caller_id</to>
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<cc></cc>
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<bcc></bcc>
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<subject>Ticket $this->name()$, severity $this->severity$ - $this->ticket_status$</subject>
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<body><html>
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<body>
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<p>The incident ticket $this->name()$ has changed to status $this->ticket_status$</p>
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<p>Current situation: $this->current_situation$</p>
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<p>Last update: $this->last_update$</p>
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<hr/>
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<p>for more information on this ticket, click here: $this->hyperlink()$</p>
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</body>
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</html></body>
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<importance>normal</importance>
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</ActionEmail>
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</Set> |