mirror of
https://github.com/Combodo/iTop.git
synced 2026-02-27 06:04:12 +01:00
1056 lines
53 KiB
XML
1056 lines
53 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
|
|
<Set>
|
|
<menuNode id="1">
|
|
<name>Admin tools</name>
|
|
<label>Admin tools</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:32px;">Administration tools</p>
|
|
<p>Tools accessible only to logins having the administrator profile</p>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>1000</rank>
|
|
<parent_id>0</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="2">
|
|
<name>All Applications</name>
|
|
<label>All Applications</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizApplication" type="search" asynchronous="false" encoding="text/sibusql">bizApplication</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Applications</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizApplication" type="list" asynchronous="false" encoding="text/sibusql">bizApplication</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>16</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="3">
|
|
<name>All Circuits</name>
|
|
<label>All Circuits</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizCircuit" type="search" asynchronous="false" encoding="text/sibusql">bizCircuit</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Circuits</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizCircuit" type="list" asynchronous="false" encoding="text/sibusql">bizCircuit</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>16</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="4">
|
|
<name>All Contracts</name>
|
|
<label>All Contracts</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizContract</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizContract</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>2</rank>
|
|
<parent_id>38</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="5">
|
|
<name>All Interfaces</name>
|
|
<label>All Interfaces</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizInterface</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Interfaces</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizInterface</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>16</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="6">
|
|
<name>All Network devices</name>
|
|
<label>All Network devices</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizNetworkDevice" type="search" asynchronous="false" encoding="text/sibusql">bizNetworkDevice</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Network Devices</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizNetworkDevice" type="list" asynchronous="false" encoding="text/sibusql">bizNetworkDevice</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>16</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="7">
|
|
<name>All Patches</name>
|
|
<label>All Patches</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizPatch" type="search" asynchronous="false" encoding="text/sibusql">bizPatch</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Patches</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizPatch" type="list" asynchronous="false" encoding="text/sibusql">bizPatch</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>16</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="8">
|
|
<name>All PCs</name>
|
|
<label>All PCs</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizPC</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All PCs</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizPC</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>16</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="9">
|
|
<name>All Servers</name>
|
|
<label>All Servers</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizServer</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Servers</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServer" type="list" asynchronous="false" encoding="text/sibusql">bizServer</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>16</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="10">
|
|
<name>All Services</name>
|
|
<label>All Services</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizService" type="search" asynchronous="false" encoding="text/oql">SELECT bizService</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizService" type="list" asynchronous="false" encoding="text/oql">SELECT bizService</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>1</rank>
|
|
<parent_id>38</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="11">
|
|
<name>All Subnets</name>
|
|
<label>All subnets</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizSubnet" type="search" asynchronous="false" encoding="text/sibusql">bizSubnet</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Subnets</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizSubnet" type="list" asynchronous="false" encoding="text/sibusql">bizSubnet</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>16</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="12">
|
|
<name>Audit</name>
|
|
<label>Audit</label>
|
|
<hyperlink>./audit.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template></template>
|
|
<type>application</type>
|
|
<rank>4</rank>
|
|
<parent_id>17</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="13">
|
|
<name>Change Management</name>
|
|
<label>Change Management</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><style>
|
|
.dashboard {
|
|
vertical-align:top;
|
|
width:50%;
|
|
border:1px solid #000;
|
|
-moz-border-radius:10px;
|
|
padding:5px;
|
|
text-align:center;
|
|
}
|
|
</style>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Changes Overview</p>
|
|
<table border="0" padding="5">
|
|
<tr>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="open_flash_chart" parameters="chart_type:bars;group_by:type;chart_title:Changes by type" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket</itopblock>
|
|
</td>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="open_flash_chart" parameters="chart_type:pie;group_by:ticket_status;chart_title:Changes by status" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket</itopblock>
|
|
</td>
|
|
</tr><tr>
|
|
<td class="dashboard">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Changes by Workgroup</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="count" parameters="group_by:workgroup_name" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket</itopblock>
|
|
</td>
|
|
<td class="dashboard">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Changes not yet assigned</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket WHERE ticket_status = 'New'</itopblock>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>7</rank>
|
|
<parent_id>0</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="14">
|
|
<name>Closed Changes</name>
|
|
<label>Closed Changes</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizChangeTicket: ticket_status = 'Closed'</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizChangeTicket: ticket_status = 'Closed'</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>5</rank>
|
|
<parent_id>13</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="15">
|
|
<name>Closed Incident</name>
|
|
<label>List of closed ticket</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status Contains 'Open' AND severity Contains 'critical'</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status = 'Closed'</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>5</rank>
|
|
<parent_id>24</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="16">
|
|
<name>Configuration Items</name>
|
|
<label>All about devices</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><p></p>
|
|
<p></p>
|
|
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:40px;"><img src="../images/devices_big.gif" align="baseline">Devices Overview</p>
|
|
<p></p>
|
|
<p></p>
|
|
<table border="0" padding="5" class="layout">
|
|
<tr>
|
|
<td>
|
|
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:18px;">Servers</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServer" type="open_flash_chart" parameters="chart_type:pie;group_by:severity" asynchronous="false" encoding="text/oql">SELECT bizServer</itopblock>
|
|
</td>
|
|
<td>
|
|
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:18px;">PCs</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizPC" type="open_flash_chart" parameters="chart_type:pie;group_by:severity" asynchronous="false" encoding="text/oql">SELECT bizPC</itopblock>
|
|
</td>
|
|
</tr><tr>
|
|
<td>
|
|
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:18px;">Netword Devices</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizNetworDevice type="open_flash_chart" parameters="chart_type:pie;group_by:severity" asynchronous="false" encoding="text/oql">SELECT bizNetworkDevice</itopblock>
|
|
</td>
|
|
<td>
|
|
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:18px;">Applications</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizApplication" type="open_flash_chart" parameters="chart_type:pie;group_by:severity" asynchronous="false" encoding="text/oql">SELECT bizApplication</itopblock>
|
|
</td>
|
|
</tr>
|
|
</table></template>
|
|
<type>application</type>
|
|
<rank>2</rank>
|
|
<parent_id>17</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="17">
|
|
<name>Configuration Management</name>
|
|
<label>Configuration Management</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><style>
|
|
td.dashboard {
|
|
vertical-align:top;
|
|
text-align: center;
|
|
border: 1px solid #ccc;
|
|
-moz-border-radius: 10px;
|
|
padding: 10px;
|
|
}
|
|
</style>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Infrastructure Overview</p>
|
|
<table border="0" padding="5" class="layout">
|
|
<tr>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="logInfra" type="open_flash_chart" parameters="chart_type:pie;group_by:status;chart_title:Infrastructure Objects by status" asynchronous="false" encoding="text/sibusql">logInfra</itopblock>
|
|
</td>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="logInfra" type="open_flash_chart" parameters="chart_type:bars;group_by:finalclass;chart_title:Infrastructure Objects by type" asynchronous="false" encoding="text/sibusql">logInfra</itopblock>
|
|
</td>
|
|
</tr><tr>
|
|
<td class="dashboard">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Infrastructure Objects by type</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="logInfra" type="count" parameters="group_by:finalclass" asynchronous="false" encoding="text/sibusql">logInfra</itopblock>
|
|
</td>
|
|
<td>
|
|
&nbsp;
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
</template>
|
|
<type>application</type>
|
|
<rank>2</rank>
|
|
<parent_id>0</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="18">
|
|
<name>Contacts</name>
|
|
<label>Everything about Contacts</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><img src="../images/users2-big.png" style="float:right">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Contacts Overview</p>
|
|
<table border="0" padding="5" class="layout">
|
|
<tr>
|
|
<td>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Contacts by Type</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="count" parameters="group_by:finalclass" asynchronous="false" encoding="text/sibusql">bizContact</itopblock>
|
|
</td>
|
|
<td>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Contacts by Location</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="count" parameters="group_by:location_name" asynchronous="false" encoding="text/sibusql">bizContact</itopblock>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Contacts by status</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="count" parameters="group_by:status" asynchronous="false" encoding="text/sibusql">bizContact</itopblock>
|
|
</td>
|
|
</table></template>
|
|
<type>application</type>
|
|
<rank>1</rank>
|
|
<parent_id>17</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="19">
|
|
<name>CSV import</name>
|
|
<label>Bulk creation or update</label>
|
|
<hyperlink>csvimport.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template></template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>40</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="20">
|
|
<name>Data Model</name>
|
|
<label>Overview of the Data Model</label>
|
|
<hyperlink>schema.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template></template>
|
|
<type>administrator</type>
|
|
<rank>1500</rank>
|
|
<parent_id>1</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="21">
|
|
<name>Document</name>
|
|
<label>Any object of class 'Document'</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizDocument</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Documents</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizDocument</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>6</rank>
|
|
<parent_id>17</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="22">
|
|
<name>Export</name>
|
|
<label>Export any filter in HTML, CSV or XML</label>
|
|
<hyperlink>../webservices/export.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template></template>
|
|
<type>administrator</type>
|
|
<rank>1001</rank>
|
|
<parent_id>1</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="23">
|
|
<name>Grouping</name>
|
|
<label>All Groups</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizInfraGroup" type="search" asynchronous="false" encoding="text/sibusql">bizInfraGroup</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Groups</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="Infra Group" type="list" asynchronous="false" encoding="text/sibusql">bizInfraGroup</itopblock>
|
|
</div>
|
|
|
|
|
|
|
|
</template>
|
|
<type>application</type>
|
|
<rank>3</rank>
|
|
<parent_id>17</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="24">
|
|
<name>Incident Management</name>
|
|
<label>Incident Management</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><style>
|
|
.dashboard {
|
|
vertical-align:top;
|
|
width:50%;
|
|
border:1px solid #000;
|
|
-moz-border-radius:10px;
|
|
padding:5px;
|
|
text-align:center;
|
|
}
|
|
</style>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Incidents Overview</p>
|
|
<table border="0" padding="5">
|
|
<tr>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="open_flash_chart" parameters="chart_type:pie;group_by:type;chart_title:Incidents by Type" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket</itopblock>
|
|
</td>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="open_flash_chart" parameters="chart_type:bars;group_by:ticket_status;chart_title:Incidents by status" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket</itopblock>
|
|
</td>
|
|
</tr><tr>
|
|
<td class="dashboard">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Incidents by Workgroup</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="count" parameters="group_by:workgroup_name" asynchronous="false" encoding="text/sibusql">bizIncidentTicket</itopblock>
|
|
</td>
|
|
<td class="dashboard">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Incidents not yet assigned</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status = 'New'</itopblock>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>5</rank>
|
|
<parent_id>0</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="25">
|
|
<name>Known Errors</name>
|
|
<label>Known Errors</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizKnownErrort" type="search" asynchronous="false" encoding="text/sibusql">bizKnownError</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizKnownError" type="list" asynchronous="false" encoding="text/sibusql">bizKnownError</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>999</rank>
|
|
<parent_id>24</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="26">
|
|
<name>Locations</name>
|
|
<label>Any locations</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizLocation" type="search" asynchronous="false" encoding="text/sibusql">bizLocation</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Locations</p>
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizLocation" type="list" asynchronous="false" encoding="text/sibusql">bizLocation</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>5</rank>
|
|
<parent_id>17</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="27">
|
|
<name>My Changes</name>
|
|
<label>My changes</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="search" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket AS i WHERE i.agent_id = :current_contact_id</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Changes as a requester</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket AS i WHERE i.requestor_id = :current_contact_id</itopblock>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Changes as an agent</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket AS i WHERE i.agent_id = :current_contact_id</itopblock>
|
|
|
|
</template>
|
|
<type>application</type>
|
|
<rank>1</rank>
|
|
<parent_id>13</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="28">
|
|
<name>My Incidents</name>
|
|
<label>My Incidents</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="search" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket AS i WHERE i.agent_id = :current_contact_id</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Incidents as a caller</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket AS i WHERE i.caller_id = :current_contact_id</itopblock>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Incidents as an agent</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket AS i WHERE i.agent_id = :current_contact_id</itopblock>
|
|
|
|
</template>
|
|
<type>application</type>
|
|
<rank>1</rank>
|
|
<parent_id>24</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="29">
|
|
<name>My Service calls</name>
|
|
<label>My Service calls</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="search" asynchronous="false" encoding="text/oql">SELECT bizServiceCall AS i WHERE i.agent_id = :current_contact_id</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My service calls as a caller</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" asynchronous="false" encoding="text/oql">SELECT bizServiceCall AS i WHERE i.caller_id = :current_contact_id</itopblock>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My service calls as an agent</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" asynchronous="false" encoding="text/oql">SELECT bizServiceCall AS i WHERE i.agent_id = :current_contact_id</itopblock>
|
|
|
|
</template>
|
|
<type>application</type>
|
|
<rank>1</rank>
|
|
<parent_id>37</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="30">
|
|
<name>Open Changes</name>
|
|
<label>Open Changes</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizChangeTicket: ticket_status != 'Closed'</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizChangeTicket: ticket_status != 'Closed'</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>3</rank>
|
|
<parent_id>13</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="31">
|
|
<name>Open Incidents</name>
|
|
<label>List of open incidents</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status Contains 'Open' AND severity Contains 'critical'</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status != 'Closed'</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>3</rank>
|
|
<parent_id>24</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="32">
|
|
<name>Open Service calls</name>
|
|
<label>Open Service calls</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="search" asynchronous="false" encoding="text/oql">SELECT bizServiceCall WHERE call_status != 'Closed'</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" asynchronous="false" encoding="text/oql">SELECT bizServiceCall WHERE call_status != 'Closed'</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>2</rank>
|
|
<parent_id>37</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="33">
|
|
<name>Persons</name>
|
|
<label>Any contact of class 'Person'</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizPerson</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizPerson</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>7</rank>
|
|
<parent_id>18</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="34">
|
|
<name>Profiles</name>
|
|
<label>User profiles</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path>../images/std_view.gif</icon_path>
|
|
<template>
|
|
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT URP_Profiles AS URP_Profiles WHERE 1</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT URP_Profiles AS URP_Profiles WHERE 1</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>11</rank>
|
|
<parent_id>43</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="35">
|
|
<name>Run queries</name>
|
|
<label>Run any query</label>
|
|
<hyperlink>./run_query.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template></template>
|
|
<type>administrator</type>
|
|
<rank>1002</rank>
|
|
<parent_id>1</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="36">
|
|
<name>Scheduled Outages</name>
|
|
<label>Scheduled Outages</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="search" asynchronous="false" encoding="text/sibusql">bizChangeTicket: outage = 'Yes' AND ticket_status != 'Closed'</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="list" asynchronous="false" encoding="text/sibusql">bizChangeTicket: outage = 'Yes' AND ticket_status != 'Closed'</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>7</rank>
|
|
<parent_id>13</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="37">
|
|
<name>Service Desk</name>
|
|
<label>Service Desk</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><style>
|
|
.dashboard {
|
|
vertical-align:top;
|
|
width:50%;
|
|
border:1px solid #000;
|
|
-moz-border-radius:10px;
|
|
padding:5px;
|
|
text-align:center;
|
|
}
|
|
</style>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Service Calls Overview</p>
|
|
<table border="0" padding="5">
|
|
<tr>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="open_flash_chart" parameters="chart_type:pie;group_by:type;chart_title:Service Calls by Type" asynchronous="false" encoding="text/oql">SELECT bizServiceCall</itopblock>
|
|
</td>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="open_flash_chart" parameters="chart_type:bars;group_by:call_status;chart_title:Service Calls by status" asynchronous="false" encoding="text/oql">SELECT bizServiceCall</itopblock>
|
|
</td>
|
|
</tr><tr>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="open_flash_chart" parameters="chart_type:pie;group_by:severity;chart_title:Service Calls by Severity" asynchronous="false" encoding="text/oql">SELECT bizServiceCall</itopblock>
|
|
</td>
|
|
<td class="dashboard">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Service calls not yet assigned</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT bizServiceCall WHERE call_status = 'New'</itopblock>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>3</rank>
|
|
<parent_id>0</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="38">
|
|
<name>Service Management</name>
|
|
<label>Service Management</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><style>
|
|
.dashboard {
|
|
vertical-align:top;
|
|
width:50%;
|
|
border:1px solid #000;
|
|
-moz-border-radius:10px;
|
|
padding:5px;
|
|
text-align:center;
|
|
}
|
|
</style>
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Changes Overview</p>
|
|
<table border="0" padding="5">
|
|
<tr>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContract" type="open_flash_chart" parameters="chart_type:bars;group_by:type;chart_title:Contract by service level" asynchronous="false" encoding="text/oql">SELECT bizContract</itopblock>
|
|
</td>
|
|
<td class="dashboard">
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContract" type="open_flash_chart" parameters="chart_type:pie;group_by:status;chart_title:Contracts by status" asynchronous="false" encoding="text/oql">SELECT bizContract</itopblock>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td class="dashboard">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Contracts ending in 30 days</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContract" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT bizContract WHERE bizContract.end_prod = (TO_DAYS(NOW()) + TO_DAYS(30))</itopblock>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>8</rank>
|
|
<parent_id>0</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="39">
|
|
<name>Teams</name>
|
|
<label>Any contact of class 'team'</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizTeam</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizTeam</itopblock>
|
|
</div></template>
|
|
<type>application</type>
|
|
<rank>8</rank>
|
|
<parent_id>18</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="40">
|
|
<name>Tools</name>
|
|
<label>Advanced tools</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:32px;">Tools for the iTop consultant</p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:14px;"><i>This section contains links to useful tools for extending or debugging iTop</i></p>
|
|
</template>
|
|
<type>application</type>
|
|
<rank>9</rank>
|
|
<parent_id>0</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="41">
|
|
<name>Universal Search</name>
|
|
<label>Search for anything...</label>
|
|
<hyperlink>UniversalSearch.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template></template>
|
|
<type>administrator</type>
|
|
<rank>1600</rank>
|
|
<parent_id>1</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="42">
|
|
<name>User logins</name>
|
|
<label>User logins</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path>../images/std_view.gif</icon_path>
|
|
<template>
|
|
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT URP_Users AS URP_Users WHERE 1</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT URP_Users AS URP_Users WHERE 1</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>10</rank>
|
|
<parent_id>43</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="43">
|
|
<name>User management</name>
|
|
<label>User management</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:32px;">User management</p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:14px;"><i>User management by profiles</i></p>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>1</rank>
|
|
<parent_id>1</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="44">
|
|
<name>Welcome</name>
|
|
<label>Welcome</label>
|
|
<hyperlink>./UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><style>
|
|
.dashboard {
|
|
vertical-align:top;
|
|
width:50%;
|
|
border:0px solid #000;
|
|
-moz-border-radius:10px;
|
|
background-color:#F2F2F2;
|
|
padding:5px;
|
|
text-align:left;
|
|
}
|
|
.dashboard2 {
|
|
vertical-align:top;
|
|
width:50%;
|
|
border:0px solid #000;
|
|
-moz-border-radius:10px;
|
|
padding:5px;
|
|
text-align:left;
|
|
}
|
|
|
|
</style>
|
|
|
|
<p></p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:32px;">Welcome to iTop</p>
|
|
<p></p>
|
|
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:14px;"><i>Version 0.8</i></p>
|
|
<table border="0" padding="5">
|
|
<tr>
|
|
<td class="dashboard">
|
|
<p style"font-size:20px">ITOP is the first complete IT Operational Portal. It includes:</p>
|
|
- A complete CMDB (Configuration management database) allowing IT operations to document the IT inventory.
|
|
<br>- An Incident management module allowing IT operations to track and communicate about all issues occurring in the IT.
|
|
<br>- A change management module allowing IT operations to better deal with all the changes occurring.
|
|
<br>- A service management module allowing IT operations to document all the contracts and services they have under their control.
|
|
<br>- A known error database allows IT operations to document fixes for known issues in order to speed up the resolution processes.
|
|
<br>- An outage module allows IT operations to document all planned outages and notify concerned contacts.
|
|
<br>- Dashboards allow you to quickly get an overview of your IT.
|
|
|
|
<br><br>Each module can be set up little by little, independently.
|
|
</td>
|
|
<td class="dashboard">
|
|
<p>ITOP is service provider oriented, it allows IT engineers to manage easily multiple customers or organizations. ITOP, a robust OpenSource Web 2.0 application, delivers a feature-rich set of business processes that:</p>
|
|
- enhances IT management effectiveness,
|
|
<br> - drives IT operations performance,
|
|
<br> - improves customer satisfaction and provides executives with insights into business performance.
|
|
<br><br>ITOP is completely opened to be integrated within your current IT Management infrastructure.
|
|
<br><br>Adopting this new generation of IT Operational portal will help you to:
|
|
<br> - Better manage a more and more complex IT environment.
|
|
<br> - Move step by step to an ITIL oriented way to manage your customers.
|
|
<br> - Manage the most important asset of your IT: Documentation.
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td class="dashboard2">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Service calls</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" asynchronous="false" encoding="text/oql">SELECT bizServiceCall AS i WHERE i.caller_id = :current_contact_id</itopblock>
|
|
</td>
|
|
<td class="dashboard2">
|
|
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Incident tickets</p>
|
|
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket AS i WHERE i.caller_id = :current_contact_id</itopblock>
|
|
</td>
|
|
|
|
</tr>
|
|
</table></template>
|
|
<type>application</type>
|
|
<rank>1</rank>
|
|
<parent_id>0</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="500">
|
|
<name>Customization</name>
|
|
<label>Customization</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template></template>
|
|
<type>administrator</type>
|
|
<rank>2</rank>
|
|
<parent_id>1</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="501">
|
|
<name>Triggers - entering</name>
|
|
<label>Triggers - On entering state</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path>../images/std_view.gif</icon_path>
|
|
<template>
|
|
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateEnter</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateEnter</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>2</rank>
|
|
<parent_id>500</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="502">
|
|
<name>Triggers - leaving</name>
|
|
<label>Triggers - On leaving state</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path>../images/std_view.gif</icon_path>
|
|
<template>
|
|
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateLeave</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateLeave</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>2</rank>
|
|
<parent_id>500</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="505">
|
|
<name>Actions</name>
|
|
<label>Actions - Send an email</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path>../images/std_view.gif</icon_path>
|
|
<template>
|
|
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT ActionEmail</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT ActionEmail</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>2</rank>
|
|
<parent_id>500</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="510">
|
|
<name>Application log</name>
|
|
<label>Application log</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path>../images/std_view.gif</icon_path>
|
|
<template>
|
|
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT Event</itopblock>
|
|
<div id="BottomPane">
|
|
<p></p>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT Event</itopblock>
|
|
</div>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>2</rank>
|
|
<parent_id>1</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
<menuNode id="45">
|
|
<name>Notifications</name>
|
|
<label>Configuration of the Notifications</label>
|
|
<hyperlink>UI.php</hyperlink>
|
|
<icon_path></icon_path>
|
|
<template><div class="page_header" style="padding:0.5em;">
|
|
<h1>Configuration of the <span class="hilite">Notifications</span></h1>
|
|
</div>
|
|
<itoptoggle name="Help" open="true">
|
|
<div style="padding: 1em; font-size:1.25em;background: #E8F3CF;margin-top: 0.25em;">
|
|
<img src="../images/bell.png" style="margin-top: -60px; margin-right: 10px; float: right;">
|
|
<p>In iTop the notifications are fully customizable. They are based on two sets of objects: <i>triggers and actions</i>.</p>
|
|
<p><i><b>Triggers</b></i> define when a notification will be executed. There are 3 types of triggers for covering 3 differents phases of an object life cycle:
|
|
<ol>
|
|
<li>the 'OnCreate' triggers get executed when an object of the specified class is created</li>
|
|
<li>the 'OnStateEnter' triggers get executed before an object of the given class enters a specified state (coming from another state)</li>
|
|
<li>the 'OnStateLeave' triggers get executed when an object of the given class is leaving a specified state</li>
|
|
</ol>
|
|
</p>
|
|
<p>
|
|
<i><b>Actions</b></i> define the actions to be performed when the triggers execute. For now there is only one kind of action consisting in sending an email message.
|
|
Such actions also define the template to be used for sending the email as well as the other parameters of the message like the recipients, importance, etc.
|
|
</p>
|
|
<p>To be executed, actions must be associated to triggers.
|
|
When associated with a trigger, each action is given an 'order' number, specifying in which order the actions are to be executed.</p>
|
|
</div>
|
|
</itoptoggle>
|
|
<p>&nbsp;</p>
|
|
<itoptabs>
|
|
<itoptab name="Triggers">
|
|
<h3>Available Triggers</h3>
|
|
<table>
|
|
<tr>
|
|
<td style="vertical-align:top;width:50%;padding:1em;">
|
|
<h4>When entering a state</h4>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateEnter</itopblock>
|
|
</td>
|
|
<td style="vertical-align:top;width:50%;padding:1em;">
|
|
<h4>When leaving a state</h4>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateLeave</itopblock>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</itoptab>
|
|
<itoptab name="Actions">
|
|
<h3>Available Actions</h3>
|
|
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT ActionEmail</itopblock>
|
|
</itoptab>
|
|
</itoptabs>
|
|
</template>
|
|
<type>administrator</type>
|
|
<rank>2</rank>
|
|
<parent_id>1</parent_id>
|
|
<user_id>0</user_id>
|
|
</menuNode>
|
|
</Set>
|