mirror of
https://github.com/Combodo/iTop.git
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689 lines
24 KiB
XML
689 lines
24 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
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<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
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<classes>
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<class id="Problem" _delta="define">
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<parent>Ticket</parent>
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<properties>
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<comment><![CDATA[/**
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* Persistent classes for a CMDB
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*
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* @author Erwan Taloc <erwan.taloc@combodo.com>
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* @author Romain Quetiez <romain.quetiez@combodo.com>
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* @author Denis Flaven <denis.flaven@combodo.com>
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* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
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*/]]></comment>
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<category>bizmodel,searchable,problemmgmt</category>
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<abstract>false</abstract>
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<key_type>autoincrement</key_type>
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<db_table>ticket_problem</db_table>
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<db_key_field>id</db_key_field>
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<db_final_class_field></db_final_class_field>
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<naming>
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<format>%1$s</format>
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<attributes>
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<attribute id="ref"/>
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</attributes>
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</naming>
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<display_template></display_template>
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<icon>images/problem.png</icon>
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<reconciliation>
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<attributes>
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<attribute id="ref"/>
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</attributes>
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</reconciliation>
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<order>
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<columns>
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<column id="ref" order="0">
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<ascending>false</ascending>
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</column>
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</columns>
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</order>
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</properties>
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<fields>
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<field id="status" xsi:type="AttributeEnum">
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<values>
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<value>new</value>
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<value>assigned</value>
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<value>resolved</value>
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<value>closed</value>
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</values>
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<sql>status</sql>
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<default_value>new</default_value>
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<is_null_allowed>false</is_null_allowed>
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</field>
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<field id="org_id" xsi:type="AttributeExternalKey">
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<sql>org_id</sql>
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<target_class>Organization</target_class>
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<is_null_allowed>false</is_null_allowed>
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<on_target_delete>DEL_AUTO</on_target_delete>
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<jointype></jointype>
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</field>
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<field id="org_name" xsi:type="AttributeExternalField">
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<extkey_attcode>org_id</extkey_attcode>
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<target_attcode>name</target_attcode>
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</field>
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<field id="service_id" xsi:type="AttributeExternalKey">
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<filter><![CDATA[SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this->org_id]]></filter>
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<dependencies>
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<attribute id="org_id"/>
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</dependencies>
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<sql>service_id</sql>
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<target_class>Service</target_class>
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<is_null_allowed>false</is_null_allowed>
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<on_target_delete>DEL_MANUAL</on_target_delete>
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<jointype></jointype>
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</field>
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<field id="service_name" xsi:type="AttributeExternalField">
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<extkey_attcode>service_id</extkey_attcode>
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<target_attcode>name</target_attcode>
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</field>
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<field id="servicesubcategory_id" xsi:type="AttributeExternalKey">
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<filter><![CDATA[SELECT ServiceSubcategory WHERE service_id = :this->service_id]]></filter>
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<dependencies>
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<attribute id="service_id"/>
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</dependencies>
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<sql>servicesubcategory_id</sql>
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<target_class>ServiceSubcategory</target_class>
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<is_null_allowed>false</is_null_allowed>
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<on_target_delete>DEL_MANUAL</on_target_delete>
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<jointype></jointype>
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</field>
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<field id="servicesubcategory_name" xsi:type="AttributeExternalField">
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<extkey_attcode>servicesubcategory_id</extkey_attcode>
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<target_attcode>name</target_attcode>
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</field>
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<field id="product" xsi:type="AttributeString">
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<sql>product</sql>
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<default_value></default_value>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="impact" xsi:type="AttributeEnum">
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<values>
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<value>1</value>
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<value>2</value>
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<value>3</value>
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</values>
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<sql>impact</sql>
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<default_value>1</default_value>
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<is_null_allowed>false</is_null_allowed>
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</field>
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<field id="urgency" xsi:type="AttributeEnum">
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<values>
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<value>1</value>
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<value>2</value>
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<value>3</value>
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</values>
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<sql>urgency</sql>
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<default_value>1</default_value>
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<is_null_allowed>false</is_null_allowed>
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</field>
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<field id="priority" xsi:type="AttributeEnum">
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<values>
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<value>1</value>
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<value>2</value>
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<value>3</value>
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</values>
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<sql>priority</sql>
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<default_value>1</default_value>
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<is_null_allowed>false</is_null_allowed>
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</field>
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<field id="workgroup_id" xsi:type="AttributeExternalKey">
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<filter><![CDATA[SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this->service_id AND cc.org_id = :this->org_id]]></filter>
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<dependencies>
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<attribute id="org_id"/>
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<attribute id="service_id"/>
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</dependencies>
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<sql>workgroup_id</sql>
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<target_class>Team</target_class>
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<is_null_allowed>false</is_null_allowed>
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<on_target_delete>DEL_MANUAL</on_target_delete>
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<jointype></jointype>
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</field>
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<field id="workgroup_name" xsi:type="AttributeExternalField">
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<extkey_attcode>workgroup_id</extkey_attcode>
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<target_attcode>name</target_attcode>
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</field>
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<field id="agent_id" xsi:type="AttributeExternalKey">
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<filter><![CDATA[SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->workgroup_id]]></filter>
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<dependencies>
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<attribute id="workgroup_id"/>
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</dependencies>
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<sql>agent_id</sql>
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<target_class>Person</target_class>
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<is_null_allowed>true</is_null_allowed>
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<on_target_delete>DEL_MANUAL</on_target_delete>
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<jointype></jointype>
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</field>
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<field id="agent_name" xsi:type="AttributeExternalField">
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<extkey_attcode>agent_id</extkey_attcode>
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<target_attcode>name</target_attcode>
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</field>
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<field id="agent_email" xsi:type="AttributeExternalField">
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<extkey_attcode>agent_id</extkey_attcode>
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<target_attcode>email</target_attcode>
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</field>
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<field id="related_change_id" xsi:type="AttributeExternalKey">
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<sql>related_change_id</sql>
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<target_class>Change</target_class>
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<is_null_allowed>true</is_null_allowed>
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<on_target_delete>DEL_MANUAL</on_target_delete>
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<jointype></jointype>
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</field>
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<field id="related_change_ref" xsi:type="AttributeExternalField">
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<extkey_attcode>related_change_id</extkey_attcode>
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<target_attcode>ref</target_attcode>
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</field>
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<field id="close_date" xsi:type="AttributeDateTime">
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<sql>close_date</sql>
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<default_value></default_value>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="last_update" xsi:type="AttributeDateTime">
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<sql>last_update</sql>
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<default_value></default_value>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="assignment_date" xsi:type="AttributeDateTime">
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<sql>assignment_date</sql>
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<default_value></default_value>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="resolution_date" xsi:type="AttributeDateTime">
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<sql>resolution_date</sql>
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<default_value></default_value>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="knownerrors_list" xsi:type="AttributeLinkedSet">
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<linked_class>KnownError</linked_class>
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<ext_key_to_me>problem_id</ext_key_to_me>
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<count_min>0</count_min>
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<count_max>0</count_max>
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</field>
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</fields>
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<lifecycle>
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<attribute>status</attribute>
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<stimuli>
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<stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
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<stimulus id="ev_reassign" xsi:type="StimulusUserAction"/>
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<stimulus id="ev_resolve" xsi:type="StimulusUserAction"/>
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<stimulus id="ev_close" xsi:type="StimulusUserAction"/>
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</stimuli>
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<states>
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<state id="new">
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<flags>
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<attribute id="ref">
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<read_only/>
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</attribute>
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<attribute id="description">
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<must_change/>
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</attribute>
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<attribute id="ticket_log">
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<hidden/>
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</attribute>
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<attribute id="start_date">
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<read_only/>
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</attribute>
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<attribute id="org_id">
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<must_change/>
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</attribute>
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<attribute id="service_id">
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<must_change/>
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</attribute>
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<attribute id="servicesubcategory_id">
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<must_change/>
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</attribute>
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<attribute id="product">
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<must_prompt/>
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</attribute>
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<attribute id="impact">
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<must_change/>
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</attribute>
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<attribute id="urgency">
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<must_change/>
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</attribute>
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<attribute id="priority">
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<read_only/>
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</attribute>
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<attribute id="workgroup_id">
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<must_change/>
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</attribute>
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<attribute id="agent_id">
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<hidden/>
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</attribute>
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<attribute id="agent_email">
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<hidden/>
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</attribute>
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<attribute id="related_change_id">
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<hidden/>
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</attribute>
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<attribute id="close_date">
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<hidden/>
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</attribute>
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<attribute id="last_update">
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<read_only/>
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</attribute>
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<attribute id="assignment_date">
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<hidden/>
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</attribute>
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<attribute id="resolution_date">
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<hidden/>
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</attribute>
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</flags>
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<transitions>
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<transition>
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<stimulus>ev_assign</stimulus>
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<target>assigned</target>
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<actions>
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<action>
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<verb>SetAssignedDate</verb>
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</action>
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</actions>
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</transition>
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</transitions>
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</state>
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<state id="assigned">
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<flags>
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<attribute id="ref">
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<read_only/>
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</attribute>
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<attribute id="title">
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<read_only/>
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</attribute>
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<attribute id="description">
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<read_only/>
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</attribute>
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<attribute id="start_date">
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<read_only/>
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</attribute>
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<attribute id="org_id">
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<read_only/>
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</attribute>
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<attribute id="priority">
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<read_only/>
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</attribute>
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<attribute id="workgroup_id">
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<mandatory/>
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<must_prompt/>
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</attribute>
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<attribute id="agent_id">
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<mandatory/>
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<must_prompt/>
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</attribute>
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<attribute id="agent_email">
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<read_only/>
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</attribute>
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<attribute id="close_date">
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<hidden/>
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</attribute>
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<attribute id="last_update">
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<read_only/>
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</attribute>
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<attribute id="assignment_date">
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<read_only/>
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</attribute>
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<attribute id="resolution_date">
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<hidden/>
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</attribute>
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</flags>
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<transitions>
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<transition>
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<stimulus>ev_reassign</stimulus>
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<target>assigned</target>
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<actions/>
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</transition>
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<transition>
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<stimulus>ev_resolve</stimulus>
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<target>resolved</target>
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<actions>
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<action>
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<verb>SetResolveDate</verb>
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</action>
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</actions>
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</transition>
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</transitions>
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</state>
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<state id="resolved">
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<flags>
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<attribute id="ref">
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<read_only/>
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</attribute>
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<attribute id="title">
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<read_only/>
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</attribute>
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<attribute id="description">
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<read_only/>
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</attribute>
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<attribute id="start_date">
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<read_only/>
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</attribute>
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<attribute id="org_id">
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<read_only/>
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</attribute>
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<attribute id="service_id">
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<read_only/>
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</attribute>
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<attribute id="servicesubcategory_id">
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<read_only/>
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</attribute>
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<attribute id="product">
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<read_only/>
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</attribute>
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<attribute id="impact">
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<read_only/>
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</attribute>
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<attribute id="urgency">
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<read_only/>
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</attribute>
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<attribute id="priority">
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<read_only/>
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</attribute>
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<attribute id="workgroup_id">
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<read_only/>
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</attribute>
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<attribute id="agent_id">
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<read_only/>
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</attribute>
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<attribute id="agent_email">
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<read_only/>
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</attribute>
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<attribute id="close_date">
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<hidden/>
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</attribute>
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<attribute id="last_update">
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<read_only/>
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</attribute>
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<attribute id="assignment_date">
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<read_only/>
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</attribute>
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<attribute id="resolution_date">
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<hidden/>
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</attribute>
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</flags>
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<transitions>
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<transition>
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<stimulus>ev_reassign</stimulus>
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<target>assigned</target>
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<actions/>
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</transition>
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<transition>
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<stimulus>ev_close</stimulus>
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<target>closed</target>
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<actions>
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<action>
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<verb>SetClosureDate</verb>
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</action>
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</actions>
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</transition>
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</transitions>
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</state>
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<state id="closed">
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<flags>
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<attribute id="ref">
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<read_only/>
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</attribute>
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<attribute id="title">
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<read_only/>
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</attribute>
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<attribute id="description">
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<read_only/>
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</attribute>
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<attribute id="ticket_log">
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<read_only/>
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</attribute>
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<attribute id="start_date">
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<read_only/>
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</attribute>
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<attribute id="org_id">
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<read_only/>
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</attribute>
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<attribute id="service_id">
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<read_only/>
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</attribute>
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<attribute id="servicesubcategory_id">
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<read_only/>
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</attribute>
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<attribute id="product">
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<read_only/>
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</attribute>
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<attribute id="impact">
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<read_only/>
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</attribute>
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<attribute id="urgency">
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<read_only/>
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</attribute>
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<attribute id="priority">
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<read_only/>
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</attribute>
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<attribute id="workgroup_id">
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<read_only/>
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</attribute>
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<attribute id="agent_id">
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<read_only/>
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</attribute>
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<attribute id="agent_email">
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<read_only/>
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</attribute>
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<attribute id="close_date">
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<read_only/>
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</attribute>
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<attribute id="last_update">
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<read_only/>
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</attribute>
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<attribute id="assignment_date">
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<read_only/>
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</attribute>
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<attribute id="resolution_date">
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<hidden/>
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</attribute>
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</flags>
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<transitions/>
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</state>
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</states>
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</lifecycle>
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<methods>
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<method id="SetAssignedDate">
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<static>false</static>
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<access>public</access>
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<type>LifecycleAction</type>
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<code><![CDATA[ public function SetAssignedDate($sStimulusCode)
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{
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$this->Set('assignment_date', time());
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return true;
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}]]></code>
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</method>
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<method id="SetResolveDate">
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<static>false</static>
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<access>public</access>
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<type>LifecycleAction</type>
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<code><![CDATA[ public function SetResolveDate($sStimulusCode)
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{
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$this->Set('resolution_date', time());
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return true;
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}]]></code>
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</method>
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<method id="SetClosureDate">
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<static>false</static>
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<access>public</access>
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<type>LifecycleAction</type>
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|
<code><![CDATA[ public function SetClosureDate($sStimulusCode)
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{
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$this->Set('close_date', time());
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return true;
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}]]></code>
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</method>
|
|
<method id="ComputePriority">
|
|
<comment>/** Compute the priority of the ticket based on its impact and urgency
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|
* @return integer The priority of the ticket 1(high) .. 3(low)
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|
*/</comment>
|
|
<static>false</static>
|
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<access>public</access>
|
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<type>LifecycleAction</type>
|
|
<code><![CDATA[ public function ComputePriority()
|
|
{
|
|
// priority[impact][urgency]
|
|
$aPriorities = array(
|
|
// single person
|
|
1 => array(
|
|
1 => 1,
|
|
2 => 1,
|
|
3 => 2,
|
|
),
|
|
// a group
|
|
2 => array(
|
|
1 => 1,
|
|
2 => 2,
|
|
3 => 3,
|
|
),
|
|
// a departement!
|
|
3 => array(
|
|
1 => 2,
|
|
2 => 3,
|
|
3 => 3,
|
|
),
|
|
);
|
|
$iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
|
|
return $iPriority;
|
|
}]]></code>
|
|
</method>
|
|
<method id="ComputeValues">
|
|
<static>false</static>
|
|
<access>public</access>
|
|
<type>Overload-DBObject</type>
|
|
<code><![CDATA[ public function ComputeValues()
|
|
{
|
|
// Compute the priority of the ticket
|
|
$this->Set('priority', $this->ComputePriority());
|
|
|
|
$sCurrRef = $this->Get('ref');
|
|
if (strlen($sCurrRef) == 0)
|
|
{
|
|
$iKey = $this->GetKey();
|
|
if ($iKey < 0)
|
|
{
|
|
// Object not yet in the Database
|
|
$iKey = MetaModel::GetNextKey(get_class($this));
|
|
}
|
|
$sName = sprintf('P-%06d', $iKey);
|
|
$this->Set('ref', $sName);
|
|
}
|
|
}]]></code>
|
|
</method>
|
|
</methods>
|
|
<presentation>
|
|
<details>
|
|
<items>
|
|
<item>document_list</item>
|
|
<item>ci_list</item>
|
|
<item>contact_list</item>
|
|
<item>incident_list</item>
|
|
<item id="col:col1">
|
|
<items>
|
|
<item id="fieldset:Ticket:baseinfo">
|
|
<items>
|
|
<item>ref</item>
|
|
<item>title</item>
|
|
<item>org_id</item>
|
|
<item>status</item>
|
|
<item>priority</item>
|
|
<item>service_id</item>
|
|
<item>servicesubcategory_id</item>
|
|
<item>product</item>
|
|
</items>
|
|
</item>
|
|
<item id="fieldset:Ticket:moreinfo">
|
|
<items>
|
|
<item>impact</item>
|
|
<item>urgency</item>
|
|
<item>description</item>
|
|
</items>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
<item id="col:col2">
|
|
<items>
|
|
<item id="fieldset:Ticket:date">
|
|
<items>
|
|
<item>start_date</item>
|
|
<item>last_update</item>
|
|
<item>assignment_date</item>
|
|
<item>close_date</item>
|
|
</items>
|
|
</item>
|
|
<item id="fieldset:Ticket:contact">
|
|
<items>
|
|
<item>workgroup_id</item>
|
|
<item>agent_id</item>
|
|
</items>
|
|
</item>
|
|
<item id="fieldset:Ticket:relation">
|
|
<items>
|
|
<item>related_change_id</item>
|
|
</items>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
</items>
|
|
</details>
|
|
<search>
|
|
<items>
|
|
<item>ref</item>
|
|
<item>title</item>
|
|
<item>org_id</item>
|
|
<item>start_date</item>
|
|
<item>status</item>
|
|
<item>service_id</item>
|
|
<item>servicesubcategory_id</item>
|
|
<item>product</item>
|
|
<item>impact</item>
|
|
<item>urgency</item>
|
|
<item>priority</item>
|
|
<item>workgroup_id</item>
|
|
<item>agent_id</item>
|
|
<item>agent_email</item>
|
|
<item>close_date</item>
|
|
</items>
|
|
</search>
|
|
<list>
|
|
<items>
|
|
<item>title</item>
|
|
<item>org_id</item>
|
|
<item>start_date</item>
|
|
<item>status</item>
|
|
<item>service_id</item>
|
|
<item>priority</item>
|
|
</items>
|
|
</list>
|
|
</presentation>
|
|
</class>
|
|
</classes>
|
|
<menus>
|
|
<menu id="Problem:Overview" xsi:type="DashboardMenuNode" _delta="define">
|
|
<rank>0</rank>
|
|
<parent>ProblemManagement</parent>
|
|
<definition_file>overview.xml</definition_file>
|
|
</menu>
|
|
<menu id="NewProblem" xsi:type="NewObjectMenuNode" _delta="define">
|
|
<rank>1</rank>
|
|
<parent>ProblemManagement</parent>
|
|
<class>Problem</class>
|
|
</menu>
|
|
<menu id="SearchProblems" xsi:type="SearchMenuNode" _delta="define">
|
|
<rank>2</rank>
|
|
<parent>ProblemManagement</parent>
|
|
<class>Problem</class>
|
|
</menu>
|
|
<menu id="Problem:MyProblems" xsi:type="OQLMenuNode" _delta="define">
|
|
<rank>1</rank>
|
|
<parent>Problem:Shortcuts</parent>
|
|
<oql><![CDATA[SELECT Problem WHERE agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")]]></oql>
|
|
<do_search></do_search>
|
|
</menu>
|
|
<menu id="Problem:OpenProblems" xsi:type="OQLMenuNode" _delta="define">
|
|
<rank>2</rank>
|
|
<parent>Problem:Shortcuts</parent>
|
|
<oql><![CDATA[SELECT Problem WHERE status IN ("new", "assigned", "resolved")]]></oql>
|
|
<do_search></do_search>
|
|
</menu>
|
|
</menus>
|
|
</itop_design>
|