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iTop/datamodel/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
Romain Quetiez c1ee1d4e8a Cleanup in data model XML files 
SVN:trunk[1923]
2012-03-22 16:24:16 +00:00

671 lines
28 KiB
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<?xml version="1.0" encoding="UTF-8"?>
<classes>
<class name="UserRequest" category="bizmodel,searchable,requestmgmt" parent="ResponseTicket" abstract="false" key_type="autoincrement" db_table="ticket_request" db_key_field="id" db_final_class_field="">
<properties>
<comment><![CDATA[/**
* Persistent classes for a CMDB
*
* @author Erwan Taloc <erwan.taloc@combodo.com>
* @author Romain Quetiez <romain.quetiez@combodo.com>
* @author Denis Flaven <denis.flaven@combodo.com>
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/]]></comment>
<naming format="%1$s">
<attributes>
<attribute name="ref"/>
</attributes>
</naming>
<display_template></display_template>
<icon>images/user-request.png</icon>
<reconciliation>
<attributes>
<attribute name="ref"/>
</attributes>
</reconciliation>
<order>
<columns>
<column name="ref" ascending="false"/>
</columns>
</order>
</properties>
<fields>
<field name="request_type" type="Enum" sql="request_type" default_value="service request" is_null_allowed="false">
<values>
<value>service request</value>
<value>issue</value>
<value>information</value>
</values>
</field>
<field name="freeze_reason" type="String" sql="freeze_reason" default_value="" is_null_allowed="true"/>
</fields>
<lifecycle attribute="status">
<stimuli>
<stimulus name="ev_assign" type="StimulusUserAction"/>
<stimulus name="ev_reassign" type="StimulusUserAction"/>
<stimulus name="ev_timeout" type="StimulusInternal"/>
<stimulus name="ev_resolve" type="StimulusUserAction"/>
<stimulus name="ev_close" type="StimulusUserAction"/>
<stimulus name="ev_freeze" type="StimulusUserAction"/>
</stimuli>
<states>
<state name="new">
<flags>
<attribute name="ref" read_only="1"/>
<attribute name="title"/>
<attribute name="description" must_change="1"/>
<attribute name="ticket_log"/>
<attribute name="start_date" read_only="1"/>
<attribute name="document_list"/>
<attribute name="ci_list"/>
<attribute name="contact_list"/>
<attribute name="incident_list"/>
<attribute name="status"/>
<attribute name="caller_id" mandatory="1"/>
<attribute name="caller_email"/>
<attribute name="org_id" must_change="1"/>
<attribute name="org_name"/>
<attribute name="service_id" must_change="1"/>
<attribute name="service_name"/>
<attribute name="servicesubcategory_id" must_change="1"/>
<attribute name="servicesubcategory_name"/>
<attribute name="product" must_prompt="1"/>
<attribute name="impact" must_change="1"/>
<attribute name="urgency" must_change="1"/>
<attribute name="priority" read_only="1"/>
<attribute name="workgroup_id" must_change="1"/>
<attribute name="workgroup_name"/>
<attribute name="agent_id"/>
<attribute name="agent_name"/>
<attribute name="agent_email" hidden="1"/>
<attribute name="related_problem_id" hidden="1"/>
<attribute name="related_problem_ref"/>
<attribute name="related_change_id" hidden="1"/>
<attribute name="related_change_ref"/>
<attribute name="close_date" hidden="1"/>
<attribute name="last_update" read_only="1"/>
<attribute name="assignment_date" hidden="1"/>
<attribute name="resolution_date" hidden="1"/>
<attribute name="tto_escalation_deadline" read_only="1"/>
<attribute name="ttr_escalation_deadline" hidden="1"/>
<attribute name="closure_deadline" hidden="1"/>
<attribute name="resolution_code" hidden="1"/>
<attribute name="solution" hidden="1"/>
<attribute name="user_satisfaction" hidden="1"/>
<attribute name="user_commment" hidden="1"/>
<attribute name="request_type" mandatory="1"/>
<attribute name="freeze_reason" hidden="1"/>
<attribute name="related_change_id_finalclass_recall"/>
</flags>
<transitions>
<transition stimulus="ev_assign" target="assigned">
<actions>
<action verb="SetAssignedDate"/>
</actions>
</transition>
<transition stimulus="ev_timeout" target="escalated_tto">
<actions/>
</transition>
</transitions>
</state>
<state name="escalated_tto">
<flags>
<attribute name="ref" read_only="1"/>
<attribute name="title"/>
<attribute name="description"/>
<attribute name="ticket_log"/>
<attribute name="start_date" read_only="1"/>
<attribute name="document_list"/>
<attribute name="ci_list"/>
<attribute name="contact_list"/>
<attribute name="incident_list"/>
<attribute name="status"/>
<attribute name="caller_id" mandatory="1"/>
<attribute name="caller_email"/>
<attribute name="org_id"/>
<attribute name="org_name"/>
<attribute name="service_id"/>
<attribute name="service_name"/>
<attribute name="servicesubcategory_id"/>
<attribute name="servicesubcategory_name"/>
<attribute name="product"/>
<attribute name="impact"/>
<attribute name="urgency"/>
<attribute name="priority" read_only="1"/>
<attribute name="workgroup_id"/>
<attribute name="workgroup_name"/>
<attribute name="agent_id"/>
<attribute name="agent_name"/>
<attribute name="agent_email" hidden="1"/>
<attribute name="related_problem_id" hidden="1"/>
<attribute name="related_problem_ref"/>
<attribute name="related_change_id" hidden="1"/>
<attribute name="related_change_ref"/>
<attribute name="close_date" hidden="1"/>
<attribute name="last_update" read_only="1"/>
<attribute name="assignment_date" hidden="1"/>
<attribute name="resolution_date" hidden="1"/>
<attribute name="tto_escalation_deadline" read_only="1"/>
<attribute name="ttr_escalation_deadline" hidden="1"/>
<attribute name="closure_deadline" hidden="1"/>
<attribute name="resolution_code" hidden="1"/>
<attribute name="solution" hidden="1"/>
<attribute name="user_satisfaction" hidden="1"/>
<attribute name="user_commment" hidden="1"/>
<attribute name="request_type" mandatory="1"/>
<attribute name="freeze_reason" hidden="1"/>
<attribute name="related_change_id_finalclass_recall"/>
</flags>
<transitions>
<transition stimulus="ev_assign" target="assigned">
<actions>
<action verb="SetAssignedDate"/>
</actions>
</transition>
</transitions>
</state>
<state name="assigned">
<flags>
<attribute name="ref" read_only="1"/>
<attribute name="title" read_only="1"/>
<attribute name="description" read_only="1"/>
<attribute name="ticket_log"/>
<attribute name="start_date" read_only="1"/>
<attribute name="document_list"/>
<attribute name="ci_list"/>
<attribute name="contact_list"/>
<attribute name="incident_list"/>
<attribute name="status"/>
<attribute name="caller_id" read_only="1"/>
<attribute name="caller_email"/>
<attribute name="org_id" read_only="1"/>
<attribute name="org_name"/>
<attribute name="service_id"/>
<attribute name="service_name"/>
<attribute name="servicesubcategory_id"/>
<attribute name="servicesubcategory_name"/>
<attribute name="product"/>
<attribute name="impact"/>
<attribute name="urgency"/>
<attribute name="priority" read_only="1"/>
<attribute name="workgroup_id" mandatory="1" must_prompt="1"/>
<attribute name="workgroup_name"/>
<attribute name="agent_id" mandatory="1" must_prompt="1"/>
<attribute name="agent_name"/>
<attribute name="agent_email" read_only="1"/>
<attribute name="related_problem_id"/>
<attribute name="related_problem_ref"/>
<attribute name="related_change_id"/>
<attribute name="related_change_ref"/>
<attribute name="close_date" hidden="1"/>
<attribute name="last_update" read_only="1"/>
<attribute name="assignment_date" hidden="1"/>
<attribute name="resolution_date" hidden="1"/>
<attribute name="tto_escalation_deadline" hidden="1"/>
<attribute name="ttr_escalation_deadline" read_only="1"/>
<attribute name="closure_deadline" hidden="1"/>
<attribute name="resolution_code" hidden="1"/>
<attribute name="solution" hidden="1"/>
<attribute name="user_satisfaction" hidden="1"/>
<attribute name="user_commment" hidden="1"/>
<attribute name="request_type" mandatory="1"/>
<attribute name="freeze_reason" hidden="1"/>
<attribute name="related_change_id_finalclass_recall"/>
</flags>
<transitions>
<transition stimulus="ev_reassign" target="assigned">
<actions/>
</transition>
<transition stimulus="ev_timeout" target="escalated_ttr">
<actions/>
</transition>
<transition stimulus="ev_resolve" target="resolved">
<actions>
<action verb="SetResolveDate"/>
<action verb="SetClosureDeadline"/>
</actions>
</transition>
<transition stimulus="ev_freeze" target="frozen">
<actions/>
</transition>
</transitions>
</state>
<state name="escalated_ttr">
<flags>
<attribute name="ref" read_only="1"/>
<attribute name="title" read_only="1"/>
<attribute name="description" read_only="1"/>
<attribute name="ticket_log"/>
<attribute name="start_date" read_only="1"/>
<attribute name="document_list"/>
<attribute name="ci_list"/>
<attribute name="contact_list"/>
<attribute name="incident_list"/>
<attribute name="status"/>
<attribute name="caller_id" read_only="1"/>
<attribute name="caller_email"/>
<attribute name="org_id" read_only="1"/>
<attribute name="org_name"/>
<attribute name="service_id"/>
<attribute name="service_name"/>
<attribute name="servicesubcategory_id"/>
<attribute name="servicesubcategory_name"/>
<attribute name="product"/>
<attribute name="impact"/>
<attribute name="urgency"/>
<attribute name="priority" read_only="1"/>
<attribute name="workgroup_id" mandatory="1" must_prompt="1"/>
<attribute name="workgroup_name"/>
<attribute name="agent_id" mandatory="1" must_prompt="1"/>
<attribute name="agent_name"/>
<attribute name="agent_email" read_only="1"/>
<attribute name="related_problem_id"/>
<attribute name="related_problem_ref"/>
<attribute name="related_change_id"/>
<attribute name="related_change_ref"/>
<attribute name="close_date" hidden="1"/>
<attribute name="last_update" read_only="1"/>
<attribute name="assignment_date" hidden="1"/>
<attribute name="resolution_date" hidden="1"/>
<attribute name="tto_escalation_deadline" hidden="1"/>
<attribute name="ttr_escalation_deadline" read_only="1"/>
<attribute name="closure_deadline" hidden="1"/>
<attribute name="resolution_code" hidden="1"/>
<attribute name="solution" hidden="1"/>
<attribute name="user_satisfaction" hidden="1"/>
<attribute name="user_commment" hidden="1"/>
<attribute name="request_type" mandatory="1"/>
<attribute name="freeze_reason" hidden="1"/>
<attribute name="related_change_id_finalclass_recall"/>
</flags>
<transitions>
<transition stimulus="ev_reassign" target="escalated_ttr">
<actions/>
</transition>
<transition stimulus="ev_resolve" target="resolved">
<actions>
<action verb="SetResolveDate"/>
<action verb="SetClosureDeadline"/>
</actions>
</transition>
</transitions>
</state>
<state name="frozen">
<flags>
<attribute name="ref" read_only="1"/>
<attribute name="title" read_only="1"/>
<attribute name="description" read_only="1"/>
<attribute name="ticket_log"/>
<attribute name="start_date" read_only="1"/>
<attribute name="document_list"/>
<attribute name="ci_list"/>
<attribute name="contact_list"/>
<attribute name="incident_list"/>
<attribute name="status"/>
<attribute name="caller_id" read_only="1"/>
<attribute name="caller_email"/>
<attribute name="org_id" read_only="1"/>
<attribute name="org_name"/>
<attribute name="service_id"/>
<attribute name="service_name"/>
<attribute name="servicesubcategory_id"/>
<attribute name="servicesubcategory_name"/>
<attribute name="product"/>
<attribute name="impact"/>
<attribute name="urgency"/>
<attribute name="priority" read_only="1"/>
<attribute name="workgroup_id" mandatory="1"/>
<attribute name="workgroup_name"/>
<attribute name="agent_id" mandatory="1"/>
<attribute name="agent_name"/>
<attribute name="agent_email" read_only="1"/>
<attribute name="related_problem_id"/>
<attribute name="related_problem_ref"/>
<attribute name="related_change_id"/>
<attribute name="related_change_ref"/>
<attribute name="close_date" hidden="1"/>
<attribute name="last_update" read_only="1"/>
<attribute name="assignment_date" hidden="1"/>
<attribute name="resolution_date" hidden="1"/>
<attribute name="tto_escalation_deadline" hidden="1"/>
<attribute name="ttr_escalation_deadline" read_only="1"/>
<attribute name="closure_deadline" hidden="1"/>
<attribute name="resolution_code" hidden="1"/>
<attribute name="solution" hidden="1"/>
<attribute name="user_satisfaction" hidden="1"/>
<attribute name="user_commment" hidden="1"/>
<attribute name="request_type" mandatory="1"/>
<attribute name="freeze_reason" mandatory="1" must_prompt="1"/>
<attribute name="related_change_id_finalclass_recall"/>
</flags>
<transitions>
<transition stimulus="ev_timeout" target="escalated_ttr">
<actions/>
</transition>
<transition stimulus="ev_assign" target="assigned">
<actions/>
</transition>
<transition stimulus="ev_resolve" target="resolved">
<actions/>
</transition>
</transitions>
</state>
<state name="resolved">
<flags>
<attribute name="ref" read_only="1"/>
<attribute name="title" read_only="1"/>
<attribute name="description" read_only="1"/>
<attribute name="ticket_log"/>
<attribute name="start_date" read_only="1"/>
<attribute name="document_list"/>
<attribute name="ci_list"/>
<attribute name="contact_list"/>
<attribute name="incident_list"/>
<attribute name="status"/>
<attribute name="caller_id" read_only="1"/>
<attribute name="caller_email"/>
<attribute name="org_id" read_only="1"/>
<attribute name="org_name"/>
<attribute name="service_id" read_only="1"/>
<attribute name="service_name"/>
<attribute name="servicesubcategory_id" read_only="1"/>
<attribute name="servicesubcategory_name"/>
<attribute name="product" read_only="1"/>
<attribute name="impact" read_only="1"/>
<attribute name="urgency" read_only="1"/>
<attribute name="priority" read_only="1"/>
<attribute name="workgroup_id" read_only="1"/>
<attribute name="workgroup_name"/>
<attribute name="agent_id" read_only="1"/>
<attribute name="agent_name"/>
<attribute name="agent_email" read_only="1"/>
<attribute name="related_problem_id"/>
<attribute name="related_problem_ref"/>
<attribute name="related_change_id"/>
<attribute name="related_change_ref"/>
<attribute name="close_date" hidden="1"/>
<attribute name="last_update" read_only="1"/>
<attribute name="assignment_date" hidden="1"/>
<attribute name="resolution_date" hidden="1"/>
<attribute name="tto_escalation_deadline" hidden="1"/>
<attribute name="ttr_escalation_deadline" hidden="1"/>
<attribute name="closure_deadline" read_only="1"/>
<attribute name="resolution_code" must_prompt="1"/>
<attribute name="solution" must_prompt="1"/>
<attribute name="user_satisfaction" hidden="1"/>
<attribute name="user_commment" hidden="1"/>
<attribute name="request_type" mandatory="1"/>
<attribute name="freeze_reason" hidden="1"/>
<attribute name="related_change_id_finalclass_recall"/>
</flags>
<transitions>
<transition stimulus="ev_reassign" target="assigned">
<actions/>
</transition>
<transition stimulus="ev_close" target="closed">
<actions>
<action verb="SetClosureDate"/>
</actions>
</transition>
</transitions>
</state>
<state name="closed">
<flags>
<attribute name="ref" read_only="1"/>
<attribute name="title" read_only="1"/>
<attribute name="description" read_only="1"/>
<attribute name="ticket_log" read_only="1"/>
<attribute name="start_date" read_only="1"/>
<attribute name="document_list"/>
<attribute name="ci_list"/>
<attribute name="contact_list"/>
<attribute name="incident_list"/>
<attribute name="status"/>
<attribute name="caller_id" read_only="1"/>
<attribute name="caller_email"/>
<attribute name="org_id" read_only="1"/>
<attribute name="org_name"/>
<attribute name="service_id" read_only="1"/>
<attribute name="service_name"/>
<attribute name="servicesubcategory_id" read_only="1"/>
<attribute name="servicesubcategory_name"/>
<attribute name="product" read_only="1"/>
<attribute name="impact" read_only="1"/>
<attribute name="urgency" read_only="1"/>
<attribute name="priority" read_only="1"/>
<attribute name="workgroup_id" read_only="1"/>
<attribute name="workgroup_name"/>
<attribute name="agent_id" read_only="1"/>
<attribute name="agent_name"/>
<attribute name="agent_email" read_only="1"/>
<attribute name="related_problem_id"/>
<attribute name="related_problem_ref"/>
<attribute name="related_change_id"/>
<attribute name="related_change_ref"/>
<attribute name="close_date" read_only="1"/>
<attribute name="last_update" read_only="1"/>
<attribute name="assignment_date" hidden="1"/>
<attribute name="resolution_date" hidden="1"/>
<attribute name="tto_escalation_deadline" hidden="1"/>
<attribute name="ttr_escalation_deadline" hidden="1"/>
<attribute name="closure_deadline" hidden="1"/>
<attribute name="resolution_code" read_only="1"/>
<attribute name="solution" read_only="1"/>
<attribute name="user_satisfaction" must_prompt="1"/>
<attribute name="user_commment" must_prompt="1"/>
<attribute name="request_type" read_only="1"/>
<attribute name="freeze_reason" hidden="1"/>
<attribute name="related_change_id_finalclass_recall"/>
</flags>
<transitions/>
</state>
</states>
</lifecycle>
<methods>
<method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[ public function ComputeValues()
{
$sCurrRef = $this->Get('ref');
if (strlen($sCurrRef) == 0)
{
$iKey = $this->GetKey();
if ($iKey < 0)
{
// Object not yet in the Database
$iKey = MetaModel::GetNextKey(get_class($this));
}
$sName = sprintf('R-%06d', $iKey);
$this->Set('ref', $sName);
}
return parent::ComputeValues();
}]]></method>
<method name="GetIcon" static="false" access="public" type="Overload-DBObject"><comment><![CDATA[/**
* Get the icon representing this object
* @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined)
* @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file
*/]]></comment><![CDATA[ public function GetIcon($bImgTag = true)
{
$sStatus = $this->Get('status');
switch($this->GetState())
{
case 'escalated_tto':
case 'escalated_ttr':
$sIcon = self::MakeIconFromName('user-request-escalated.png');
break;
case 'resolved':
case 'closed':
$sIcon = self::MakeIconFromName('user-request-closed.png');
break;
case 'new':
$sIcon = self::MakeIconFromName('user-request.png');
$oEscalationDeadline = $this->Get('tto_escalation_deadline');
if ($oEscalationDeadline != null)
{
// A SLA is running
$iStartDate = AttributeDateTime::GetAsUnixSeconds($this->Get('start_date'));
$iEscalationDeadline = AttributeDateTime::GetAsUnixSeconds($oEscalationDeadline);
$ratio = ($iEscalationDeadline - time())/($iEscalationDeadline - $iStartDate);
if ($ratio <= 0)
{
$sIcon = self::MakeIconFromName('user-request-escalated.png');
}
else if ($ratio <= 0.25)
{
$sIcon = self::MakeIconFromName('user-request-deadline.png');
}
}
break;
case 'assigned':
$sIcon = self::MakeIconFromName('user-request.png');
$oEscalationDeadline = $this->Get('ttr_escalation_deadline');
if ($oEscalationDeadline != null)
{
// A SLA is running
$iStartDate = AttributeDateTime::GetAsUnixSeconds($this->Get('start_date'));
$iEscalationDeadline = AttributeDateTime::GetAsUnixSeconds($oEscalationDeadline);
$ratio = ($iEscalationDeadline - time())/($iEscalationDeadline - $iStartDate);
if ($ratio <= 0)
{
$sIcon = self::MakeIconFromName('user-request-escalated.png');
}
else if ($ratio <= 0.25)
{
$sIcon = self::MakeIconFromName('user-request-deadline.png');
}
}
break;
default:
$sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
}
return $sIcon;
}]]></method>
<method name="MakeIconFromName" static="true" access="protected" type="Overload-DBObject"><![CDATA[ protected static function MakeIconFromName($sIconName, $bImgTag = true)
{
$sIcon = '';
if ($sIconName != '')
{
$sPath = utils::GetAbsoluteUrlModulesRoot().'itop-request-mgmt-1.0.0/images/'.$sIconName;
if ($bImgTag)
{
$sIcon = "<img src=\"$sPath\" style=\"vertical-align:middle;\"/>";
}
else
{
$sIcon = $sPath;
}
}
return $sIcon;
}]]></method>
</methods>
<presentation>
<details>
<items>
<item>document_list</item>
<item>ci_list</item>
<item>contact_list</item>
<item>incident_list</item>
<item key="col:col1">
<items>
<item key="fieldset:Ticket:baseinfo">
<items>
<item>ref</item>
<item>title</item>
<item>org_id</item>
<item>status</item>
<item>priority</item>
<item>request_type</item>
<item>service_id</item>
<item>servicesubcategory_id</item>
<item>product</item>
</items>
</item>
<item key="fieldset:Ticket:moreinfo">
<items>
<item>impact</item>
<item>urgency</item>
<item>description</item>
<item>resolution_code</item>
<item>solution</item>
<item>user_satisfaction</item>
<item>user_commment</item>
<item>freeze_reason</item>
</items>
</item>
</items>
</item>
<item key="col:col2">
<items>
<item key="fieldset:Ticket:date">
<items>
<item>start_date</item>
<item>last_update</item>
<item>assignment_date</item>
<item>tto_escalation_deadline</item>
<item>ttr_escalation_deadline</item>
<item>close_date</item>
<item>closure_deadline</item>
</items>
</item>
<item key="fieldset:Ticket:contact">
<items>
<item>caller_id</item>
<item>workgroup_id</item>
<item>agent_id</item>
</items>
</item>
<item key="fieldset:Ticket:relation">
<items>
<item>related_problem_id</item>
<item>related_change_id</item>
</items>
</item>
</items>
</item>
</items>
</details>
<search>
<items>
<item>ref</item>
<item>title</item>
<item>org_id</item>
<item>request_type</item>
<item>start_date</item>
<item>status</item>
<item>caller_id</item>
<item>service_id</item>
<item>servicesubcategory_id</item>
<item>product</item>
<item>impact</item>
<item>urgency</item>
<item>priority</item>
<item>workgroup_id</item>
<item>agent_id</item>
<item>agent_email</item>
<item>close_date</item>
<item>resolution_code</item>
<item>solution</item>
<item>user_satisfaction</item>
<item>user_commment</item>
</items>
</search>
<list>
<items>
<item>title</item>
<item>org_id</item>
<item>start_date</item>
<item>status</item>
<item>service_id</item>
<item>priority</item>
<item>workgroup_id</item>
<item>agent_id</item>
</items>
</list>
</presentation>
</class>
</classes>
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