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be3bce26ed
- Some of the "context" rules are marked as "default=yes" - Only the "default" context rules are used for the initial display of the impact analysis graph AND are used to compute the impacted items of a ticket. SVN:trunk[3713]
265 lines
8.0 KiB
PHP
Executable File
265 lines
8.0 KiB
PHP
Executable File
<?php
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// Copyright (C) 2010-2012 Combodo SARL
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//
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// This file is part of iTop.
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//
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// iTop is free software; you can redistribute it and/or modify
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// it under the terms of the GNU Affero General Public License as published by
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// the Free Software Foundation, either version 3 of the License, or
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// (at your option) any later version.
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//
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// iTop is distributed in the hope that it will be useful,
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// but WITHOUT ANY WARRANTY; without even the implied warranty of
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// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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// GNU Affero General Public License for more details.
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//
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// You should have received a copy of the GNU Affero General Public License
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// along with iTop. If not, see <http://www.gnu.org/licenses/>
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/**
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* Base class for computing TTO or TTR on a ticket
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*/
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class ResponseTicketSLT
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{
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/**
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* Determines the shortest SLT, for this ticket, for the given metric. Returns null is no SLT was found
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* @param string $sMetric Type of metric 'TTO', 'TTR', etc as defined in the SLT class
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* @return hash Array with 'SLT' => name of the SLT selected, 'value' => duration in seconds of the SLT metric, null if no SLT applies to this ticket
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*/
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protected static function ComputeSLT($oTicket, $sMetric = 'TTO')
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{
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$iDeadline = null;
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if (MetaModel::IsValidClass('SLT'))
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{
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$sType=get_class($oTicket);
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if ($sType == 'Incident')
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{
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$sRequestType = 'incident';
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}
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else
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{
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$sRequestType = $oTicket->Get('request_type');
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}
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$aArgs = $oTicket->ToArgs();
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$aArgs['metric'] = $sMetric;
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$aArgs['request_type'] = $sRequestType;
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//echo "<p>Managing:".$sMetric."-".$this->Get('request_type')."-".$this->Get('importance')."</p>\n";
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$oSLTSet = new DBObjectSet(DBObjectSearch::FromOQL(RESPONSE_TICKET_SLT_QUERY),
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array(),
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$aArgs
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);
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$iMinDuration = PHP_INT_MAX;
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$sSLTName = '';
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while($oSLT = $oSLTSet->Fetch())
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{
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$iDuration = (int)$oSLT->Get('value');
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$sUnit = $oSLT->Get('unit');
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switch($sUnit)
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{
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case 'days':
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$iDuration = $iDuration * 24; // 24 hours in 1 days
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// Fall though
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case 'hours':
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$iDuration = $iDuration * 60; // 60 minutes in 1 hour
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// Fall though
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case 'minutes':
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$iDuration = $iDuration * 60;
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}
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if ($iDuration < $iMinDuration)
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{
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$iMinDuration = $iDuration;
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$sSLTName = $oSLT->GetName();
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}
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}
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if ($iMinDuration == PHP_INT_MAX)
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{
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$iDeadline = null;
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}
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else
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{
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// Store $sSLTName to keep track of which SLT has been used
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$iDeadline = $iMinDuration;
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}
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}
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return $iDeadline;
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}
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}
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/**
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* Compute the TTO of a ticket - null if the class 'SLT' does not exist
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*/
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class ResponseTicketTTO extends ResponseTicketSLT implements iMetricComputer
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{
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public static function GetDescription()
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{
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return "Time to own a ticket";
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}
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public function ComputeMetric($oObject)
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{
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$iRes = $this->ComputeSLT($oObject, 'TTO');
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return $iRes;
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}
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}
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/**
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* Compute the TTR of a ticket - null if the class 'SLT' does not exist
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*/
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class ResponseTicketTTR extends ResponseTicketSLT implements iMetricComputer
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{
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public static function GetDescription()
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{
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return "Time to resolve a ticket";
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}
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public function ComputeMetric($oObject)
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{
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$iRes = $this->ComputeSLT($oObject, 'TTR');
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return $iRes;
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}
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}
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class _Ticket extends cmdbAbstractObject
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{
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public function UpdateImpactedItems()
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{
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require_once(APPROOT.'core/displayablegraph.class.inc.php');
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$oContactsSet = $this->Get('contacts_list');
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$oCIsSet = $this->Get('functionalcis_list');
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$aCIsToImpactCode = array();
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$aSources = array();
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$aExcluded = array();
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$oCIsSet->Rewind();
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while ($oLink = $oCIsSet->Fetch())
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{
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$iKey = $oLink->Get('functionalci_id');
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$aCIsToImpactCode[$iKey] = $oLink->Get('impact_code');
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if ($oLink->Get('impact_code') == 'manual')
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{
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$oObj = MetaModel::GetObject('FunctionalCI', $iKey);
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$aSources[$iKey] = $oObj;
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}
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else if ($oLink->Get('impact_code') == 'not_impacted')
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{
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$oObj = MetaModel::GetObject('FunctionalCI', $iKey);
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$aExcluded[$iKey] = $oObj;
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}
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}
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$aContactsToRoleCode = array();
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$oContactsSet->Rewind();
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while ($oLink = $oContactsSet->Fetch())
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{
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$iKey = $oLink->Get('contact_id');
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$aContactsToRoleCode[$iKey] = $oLink->Get('role_code');
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if ($oLink->Get('role_code') == 'do_not_notify')
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{
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$oObj = MetaModel::GetObject('Contact', $iKey);
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$aExcluded[$iKey] = $oObj;
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}
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}
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$oNewCIsSet = DBObjectSet::FromScratch('lnkFunctionalCIToTicket');
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foreach($aCIsToImpactCode as $iKey => $sImpactCode)
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{
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if ($sImpactCode != 'computed')
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{
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$oNewLink = new lnkFunctionalCIToTicket();
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$oNewLink->Set('functionalci_id', $iKey);
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$oNewLink->Set('impact_code', $sImpactCode);
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$oNewCIsSet->AddObject($oNewLink);
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}
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}
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$oNewContactsSet = DBObjectSet::FromScratch('lnkContactToTicket');
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foreach($aContactsToRoleCode as $iKey => $sImpactCode)
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{
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if ($sImpactCode != 'computed')
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{
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$oNewLink = new lnkContactToTicket();
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$oNewLink->Set('contact_id', $iKey);
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$oNewLink->Set('role_code', $sImpactCode);
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$oNewContactsSet->AddObject($oNewLink);
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}
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}
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$oContactsSet = DBObjectSet::FromScratch('lnkContactToTicket');
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$sContextKey = 'itop-tickets/relation_context/'.get_class($this).'/impacts/down';
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$aContextDefs = DisplayableGraph::GetContextDefinitions($sContextKey, true, array('this' => $this));
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$aDefaultContexts = array();
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foreach($aContextDefs as $sKey => $aDefinition)
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{
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// Add the default context queries to the computation
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if (array_key_exists('default', $aDefinition) && ($aDefinition['default'] == 'yes'))
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{
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$aDefaultContexts[] = $aDefinition['oql'];
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}
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}
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$oGraph = MetaModel::GetRelatedObjectsDown('impacts', $aSources, 10, true /* bEnableRedundancy */, $aExcluded, $aDefaultContexts);
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$oIterator = new RelationTypeIterator($oGraph, 'Node');
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foreach ($oIterator as $oNode)
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{
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if ( ($oNode instanceof RelationObjectNode) && ($oNode->GetProperty('is_reached')) && (!$oNode->GetProperty('source')) && ($oNode->GetProperty('context_root_causes', null) == null) )
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{
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$oObj = $oNode->GetProperty('object');
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$iKey = $oObj->GetKey();
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$sRootClass = MetaModel::GetRootClass(get_class($oObj));
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switch ($sRootClass)
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{
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case 'FunctionalCI':
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// Only link FunctionalCIs which are not already linked to the ticket
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if (!array_key_exists($iKey, $aCIsToImpactCode) || ($aCIsToImpactCode[$iKey] != 'not_impacted'))
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{
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$oNewLink = new lnkFunctionalCIToTicket();
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$oNewLink->Set('functionalci_id', $iKey);
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$oNewLink->Set('impact_code', 'computed');
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$oNewCIsSet->AddObject($oNewLink);
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}
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break;
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case 'Contact':
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// Only link Contacts which are not already linked to the ticket
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if (!array_key_exists($iKey, $aContactsToRoleCode) || ($aCIsToImpactCode[$iKey] != 'do_not_notify'))
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{
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$oNewLink = new lnkContactToTicket();
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$oNewLink->Set('contact_id', $iKey);
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$oNewLink->Set('role_code', 'computed');
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$oNewContactsSet->AddObject($oNewLink);
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}
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break;
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}
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}
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}
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$this->Set('functionalcis_list', $oNewCIsSet);
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$this->Set('contacts_list', $oNewContactsSet);
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}
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public function DisplayBareRelations(WebPage $oPage, $bEditMode = false)
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{
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parent::DisplayBareRelations($oPage, $bEditMode);
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// Display the impact analysis for tickets not in 'closed' or 'resolved' status... and not in edition
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if ((!$bEditMode) && (!in_array($this->Get('status'), array('resolved', 'closed'))))
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{
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$oPage->add_linked_script(utils::GetAbsoluteUrlAppRoot().'js/fraphael.js');
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$oPage->add_linked_stylesheet(utils::GetAbsoluteUrlAppRoot().'css/jquery.contextMenu.css');
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$oPage->add_linked_script(utils::GetAbsoluteUrlAppRoot().'js/jquery.contextMenu.js');
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$oPage->add_linked_script(utils::GetAbsoluteUrlAppRoot().'js/simple_graph.js');
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$oPage->AddAjaxTab(Dict::S('Ticket:ImpactAnalysis'), utils::GetAbsoluteUrlAppRoot().'pages/ajax.render.php?operation=ticket_impact&class='.get_class($this).'&id='.$this->GetKey(), true);
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}
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}
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}
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?>
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