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iTop/modules/itop-tickets-1.0.0/model.itop-tickets.php
Romain Quetiez bd2f35e286 Datamodel: draft for the tickets (integration of StimulusInternal) 
SVN:trunk[534]
2010-07-02 13:37:20 +00:00

552 lines
32 KiB
PHP
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<?php
// Copyright (C) 2010 Combodo SARL
//
// This program is free software; you can redistribute it and/or modify
// it under the terms of the GNU General Public License as published by
// the Free Software Foundation; version 3 of the License.
//
// This program is distributed in the hope that it will be useful,
// but WITHOUT ANY WARRANTY; without even the implied warranty of
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
// GNU General Public License for more details.
//
// You should have received a copy of the GNU General Public License
// along with this program; if not, write to the Free Software
// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
/**
* Persistent classes for a CMDB
*
* @author Erwan Taloc <erwan.taloc@combodo.com>
* @author Romain Quetiez <romain.quetiez@combodo.com>
* @author Denis Flaven <denis.flaven@combodo.com>
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/
abstract class Ticket extends cmdbAbstractObject
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,ticketing",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "ticket",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("ref", array("allowed_values"=>null, "sql"=>"ref", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeString("title", array("allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeText("ticket_log", array("allowed_values"=>null, "sql"=>"ticket_log", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("start_date", array("allowed_values"=>null, "sql"=>"start_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("document_list", array("linked_class"=>"lnkTicketToDoc", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"document_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("ci_list", array("linked_class"=>"lnkTicketToCI", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"ci_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("contact_list", array("linked_class"=>"lnkTicketToContact", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"contact_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date'));
}
}
class lnkTicketToDoc extends cmdbAbstractObject
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,ticketing",
"key_type" => "autoincrement",
"name_attcode" => "ticket_id",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "lnktickettodoc",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("document_id", array("targetclass"=>"Document", "jointype"=>null, "allowed_values"=>null, "sql"=>"document_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("document_name", array("allowed_values"=>null, "extkey_attcode"=>"document_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ticket_id', 'document_id'));
MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'document_id'));
MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'document_id'));
MetaModel::Init_SetZListItems('list', array('ticket_id', 'document_id'));
}
}
class lnkTicketToContact extends cmdbAbstractObject
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,ticketing",
"key_type" => "autoincrement",
"name_attcode" => "ticket_id",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "lnktickettocontact",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("contact_id", array("targetclass"=>"Contact", "jointype"=>null, "allowed_values"=>null, "sql"=>"contact_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("contact_name", array("allowed_values"=>null, "extkey_attcode"=>"contact_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("contact_email", array("allowed_values"=>null, "extkey_attcode"=>"contact_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ticket_id', 'contact_id', 'contact_email'));
MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'contact_id', 'contact_email'));
MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'contact_id', 'contact_email'));
MetaModel::Init_SetZListItems('list', array('ticket_id', 'contact_id', 'contact_email'));
}
}
class lnkTicketToCI extends cmdbAbstractObject
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,ticketing",
"key_type" => "autoincrement",
"name_attcode" => "ticket_id",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "lnktickettoci",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("ci_id", array("targetclass"=>"FunctionalCI", "jointype"=>null, "allowed_values"=>null, "sql"=>"ci_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("ci_name", array("allowed_values"=>null, "extkey_attcode"=>"ci_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("ci_status", array("allowed_values"=>null, "extkey_attcode"=>"ci_id", "target_attcode"=>"status", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ticket_id', 'ci_id', 'ci_status'));
MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'ci_id', 'ci_status'));
MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'ci_id', 'ci_status'));
MetaModel::Init_SetZListItems('list', array('ticket_id', 'ci_id', 'ci_status'));
}
}
class Incident extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,incidentmgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "status",
"reconc_keys" => array("name"),
"db_table" => "incident",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('new,assigned,escalated_tto,escalated_ttr,resolved,closed'), "sql"=>"status", "default_value"=>"new", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("customer_id", array("targetclass"=>"Organization", "jointype"=>null, "allowed_values"=>null, "sql"=>"customer_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("allowed_values"=>null, "extkey_attcode"=>"customer_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>null, "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("allowed_values"=>null, "extkey_attcode"=>"service_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>null, "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("servicesubcategory_name", array("allowed_values"=>null, "extkey_attcode"=>"servicesubcategory_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeString("product", array("allowed_values"=>null, "sql"=>"product", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("impact", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"impact", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("urgency", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"urgency", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("allowed_values"=>new ValueSetEnum('low,medium,high'), "sql"=>"priority", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"workgroup_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_email", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("related_problem_id", array("targetclass"=>"Problem", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_problem_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("related_problem_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_problem_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("related_change_id", array("targetclass"=>"Change", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_change_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("related_change_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_change_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("closure_date", array("allowed_values"=>null, "sql"=>"closure_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("assignment_date", array("allowed_values"=>null, "sql"=>"assignment_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("escalation_deadline", array("allowed_values"=>null, "sql"=>"escalation_deadline", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("closure_deadline", array("allowed_values"=>null, "sql"=>"closure_deadline", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("resolution_code", array("allowed_values"=>new ValueSetEnum('fixed,duplicate,couldnotreproduce,irrelevant'), "sql"=>"resolution_code", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeText("solution", array("allowed_values"=>null, "sql"=>"solution", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("user_satisfaction", array("allowed_values"=>new ValueSetEnum('1,2,3,4'), "sql"=>"user_satisfaction", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeText("user_commment", array("allowed_values"=>null, "sql"=>"user_commment", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
// Lifecycle
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit" => null,
"attribute_list" => array(
'ref' => OPT_ATT_READONLY,
'contact_list' => OPT_ATT_READONLY,
'start_date' => OPT_ATT_READONLY,
'last_update' => OPT_ATT_READONLY,
'assignment_date' => OPT_ATT_HIDDEN,
'escalation_deadline' => OPT_ATT_HIDDEN,
'closure_deadline' => OPT_ATT_HIDDEN,
'closure_date' => OPT_ATT_HIDDEN,
'customer_id' => OPT_ATT_MUSTCHANGE,
'service_id' => OPT_ATT_MUSTCHANGE,
'servicesubcategory_id' => OPT_ATT_MUSTCHANGE,
'product' => OPT_ATT_MUSTPROMPT,
'impact' => OPT_ATT_MUSTCHANGE,
'urgency' => OPT_ATT_MUSTCHANGE,
'priority' => OPT_ATT_READONLY,
'workgroup_id' => OPT_ATT_MUSTCHANGE,
'agent_id' => OPT_ATT_HIDDEN,
'related_problem_id' => OPT_ATT_HIDDEN,
'related_change_id' => OPT_ATT_HIDDEN,
'resolution_code' => OPT_ATT_HIDDEN,
'solution' => OPT_ATT_HIDDEN,
'user_satisfaction' => OPT_ATT_HIDDEN,
'user_commment' => OPT_ATT_HIDDEN,
),
)
);
MetaModel::Init_DefineState(
"escalated_tto",
array(
"attribute_inherit" => 'new',
"attribute_list" => array(
),
)
);
MetaModel::Init_DefineState(
"assigned",
array(
"attribute_inherit" => 'new',
"attribute_list" => array(
'agent_id' => OPT_ATT_MUSTCHANGE,
'related_problem_id' => OPT_ATT_NORMAL,
'related_change_id' => OPT_ATT_NORMAL,
),
)
);
MetaModel::Init_DefineState(
"escalated_ttr",
array(
"attribute_inherit" => 'assigned',
"attribute_list" => array(
),
)
);
MetaModel::Init_DefineState(
"resolved",
array(
"attribute_inherit" => 'assigned',
"attribute_list" => array(
'resolution_code' => OPT_ATT_MUSTCHANGE,
'solution' => OPT_ATT_MUSTPROMPT,
),
)
);
MetaModel::Init_DefineState(
"closed",
array(
"attribute_inherit" => 'resolved',
"attribute_list" => array(
'user_satisfaction' => OPT_ATT_MUSTCHANGE,
'user_commment' => OPT_ATT_MUSTPROMPT,
),
)
);
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_assign", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reassign", array()));
MetaModel::Init_DefineStimulus(new StimulusInternal("ev_timeout", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_resolve", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_close", array()));
MetaModel::Init_DefineTransition("new", "ev_assign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("new", "ev_timeout", array("target_state"=>"escalated_tto", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("escalated_tto", "ev_assign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("assigned", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("assigned", "ev_timeout", array("target_state"=>"escalated_ttr", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("assigned", "ev_resolve", array("target_state"=>"resolved", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("escalated_ttr", "ev_reassign", array("target_state"=>"escalated_ttr", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("escalated_ttr", "ev_resolve", array("target_state"=>"resolved", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("resolved", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("resolved", "ev_close", array("target_state"=>"closed", "actions"=>array(), "user_restriction"=>null));
}
public function ComputeValues()
{
$iKey = $this->GetKey();
if ($iKey < 0)
{
// Object not yet in the Database
$iKey = MetaModel::GetNextKey(get_class($this));
}
$sName = sprintf('I-%06d', $iKey);
$this->Set('ref', $sName);
$iPriority = $this->Get('impact') * $this->Get('urgency');
if ($iPriority > 5)
{
$this->Set('priority', 'high');
}
else
{
$this->Set('priority', 'low');
}
}
}
class Change extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,changemgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "change",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("reason", array("allowed_values"=>null, "sql"=>"reason", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('Approved,Assigned,Closed,Implemented,Monitored,New,NotApproved,PlannedScheduled,Rejected,Validated'), "sql"=>"status", "default_value"=>"New", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDate("start", array("allowed_values"=>null, "sql"=>"start", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDate("end", array("allowed_values"=>null, "sql"=>"end", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDate("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit"=>null,
"attribute_list"=>array(
'xxx' => OPT_ATT_READONLY,
'xxx' => OPT_ATT_HIDDEN,
'xxx' => OPT_ATT_MUSTCHANGE,
'xxx' => OPT_ATT_MUSTPROMPT,
'xxx' => OPT_ATT_MANDATORY,
),
)
);
}
}
class UserRequest extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,callmgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "userrequest",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
}
}
class Problem extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,problemmgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "problem",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit"=>null,
"attribute_list"=>array(
'xxx' => OPT_ATT_READONLY,
'xxx' => OPT_ATT_HIDDEN,
'xxx' => OPT_ATT_MUSTCHANGE,
'xxx' => OPT_ATT_MUSTPROMPT,
'xxx' => OPT_ATT_MANDATORY,
),
)
);
}
}
class KnownError extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,knownerrormgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "knownerror",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit"=>null,
"attribute_list"=>array(
'xxx' => OPT_ATT_READONLY,
'xxx' => OPT_ATT_HIDDEN,
'xxx' => OPT_ATT_MUSTCHANGE,
'xxx' => OPT_ATT_MUSTPROMPT,
'xxx' => OPT_ATT_MANDATORY,
),
)
);
}
}
class lnkKnownErrorToProblem extends Ticket
{
public static function Init()
{
$aParams = array
(
"category" => "bizmodel,searchable,knownerrormgmt",
"key_type" => "autoincrement",
"name_attcode" => "ref",
"state_attcode" => "",
"reconc_keys" => array("name"),
"db_table" => "lnkknownerrortoproblem",
"db_key_field" => "id",
"db_finalclass_field" => "",
"display_template" => "",
);
MetaModel::Init_Params($aParams);
MetaModel::Init_InheritAttributes();
MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
}
}
//////////////////////////////////////////////////////////////////////////////
// Menu:
// +----------------------------------------+
// | My Module |
// +----------------------------------------+
// + All items
// + ...
// + ...
////////////////////////////////////////////////////////////////////////////////////
// Create the top-level group. fRank = 1, means it will be inserted after the group '0', which is usually 'Welcome'
$oMyMenuGroup = new MenuGroup('IncidentManagement', 1 /* fRank */);
// By default, one entry per class
new OQLMenuNode('Incidents', 'SELECT Incident', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
new OQLMenuNode('OpenedIncidents', 'SELECT Incident WHERE status IN ("new", "assigned", "escalation")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
new OQLMenuNode('ClosedIncidents', 'SELECT Incident WHERE status IN ("resolved", "closed")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
//new TemplateMenuNode('WelcomeMenuPage', '../business/templates/welcome_menu.html', $oWelcomeMenu->GetIndex() /* oParent */, 1 /* fRank */);
?>
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