mirror of
https://github.com/Combodo/iTop.git
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132 lines
4.5 KiB
XML
132 lines
4.5 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<bizIncidentTicket id="1">
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<name>I-000001</name>
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<title>PC issue</title>
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<type>Desktop</type>
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<customer_id>3</customer_id>
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<ticket_status>WorkInProgress</ticket_status>
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<initial_situation>there is an issue with my PC</initial_situation>
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<current_situation></current_situation>
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<start_date>2009-02-10 21:30:55</start_date>
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<last_update></last_update>
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<next_update></next_update>
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<end_date></end_date>
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<caller_id>21</caller_id>
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<impact>not able to start IE</impact>
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<workgroup_id>19</workgroup_id>
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<agent_id>7</agent_id>
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<action_log>We are about to connect to your PC via Netmeeting and troubleshoot what's up.
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Then we will try to contact Microsoft to understand if it is a known issue</action_log>
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<severity>critical</severity>
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<assignment_count>1</assignment_count>
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<resolution></resolution>
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</bizIncidentTicket>
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<bizIncidentTicket id="2">
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<name>I-000002</name>
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<title>Network issue</title>
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<type>Network</type>
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<customer_id>3</customer_id>
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<ticket_status>Assigned</ticket_status>
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<initial_situation>No more access to the network</initial_situation>
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<current_situation>Network connectivity lost</current_situation>
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<start_date>2009-02-19 19:07:25</start_date>
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<last_update>0000-00-00 00:00:00</last_update>
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<next_update>0000-00-00 00:00:00</next_update>
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<end_date>0000-00-00 00:00:00</end_date>
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<caller_id>7</caller_id>
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<impact>high</impact>
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<workgroup_id>24</workgroup_id>
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<agent_id>21</agent_id>
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<action_log>need to investigate the network</action_log>
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<severity>low</severity>
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<assignment_count>2</assignment_count>
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<resolution></resolution>
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</bizIncidentTicket>
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<bizIncidentTicket id="3">
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<name>I-000003</name>
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<title>Disk Failure on Server01</title>
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<type>Server</type>
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<customer_id>3</customer_id>
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<ticket_status>WorkInProgress</ticket_status>
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<initial_situation>Partition /var is no more accessible.
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It seems that hard disk is broken</initial_situation>
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<current_situation>Filesystem is full</current_situation>
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<start_date>2009-03-21 08:27:46</start_date>
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<last_update>2009-02-10 22:25:00</last_update>
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<next_update>2009-02-10 00:25:00</next_update>
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<end_date>0000-00-00 00:00:00</end_date>
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<caller_id>20</caller_id>
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<impact>Really important for the business</impact>
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<workgroup_id>19</workgroup_id>
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<agent_id>7</agent_id>
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<action_log>There are lot of logs file to be trimed</action_log>
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<severity>medium</severity>
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<assignment_count>2</assignment_count>
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<resolution></resolution>
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</bizIncidentTicket>
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<bizIncidentTicket id="4">
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<name>I-000004</name>
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<title>Oracle Database down on domino</title>
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<type>Server</type>
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<customer_id>3</customer_id>
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<ticket_status>New</ticket_status>
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<initial_situation>Database Oracle is no more accessible on Server01</initial_situation>
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<current_situation>Customer cannot access Order web site.</current_situation>
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<start_date>2009-03-17 09:31:09</start_date>
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<last_update>0000-00-00 00:00:00</last_update>
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<next_update>0000-00-00 00:00:00</next_update>
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<end_date>0000-00-00 00:00:00</end_date>
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<caller_id>7</caller_id>
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<impact>Very critical</impact>
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<workgroup_id>19</workgroup_id>
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<agent_id>0</agent_id>
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<action_log></action_log>
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<severity>low</severity>
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<assignment_count>0</assignment_count>
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<resolution></resolution>
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</bizIncidentTicket>
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<bizIncidentTicket id="5">
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<name>I-000005</name>
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<title>Issue with my pc</title>
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<type>Desktop</type>
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<customer_id>3</customer_id>
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<ticket_status>Assigned</ticket_status>
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<initial_situation>My PC is locked</initial_situation>
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<current_situation>We have to analyze</current_situation>
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<start_date>2009-03-01 23:22:38</start_date>
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<last_update>0000-00-00 00:00:00</last_update>
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<next_update>0000-00-00 00:00:00</next_update>
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<end_date>0000-00-00 00:00:00</end_date>
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<caller_id>7</caller_id>
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<impact></impact>
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<workgroup_id>19</workgroup_id>
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<agent_id>20</agent_id>
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<action_log></action_log>
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<severity>medium</severity>
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<assignment_count>1</assignment_count>
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<resolution></resolution>
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</bizIncidentTicket>
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<bizIncidentTicket id="6">
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<name>I-000006</name>
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<title>Demo</title>
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<type>Server</type>
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<customer_id>3</customer_id>
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<ticket_status>New</ticket_status>
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<initial_situation>gdfgl</initial_situation>
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<current_situation></current_situation>
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<start_date>2009-03-18 22:00:00</start_date>
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<last_update>0000-00-00 00:00:00</last_update>
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<next_update>0000-00-00 00:00:00</next_update>
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<end_date>0000-00-00 00:00:00</end_date>
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<caller_id>20</caller_id>
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<impact>personne ne peut acceder au site de paris</impact>
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<workgroup_id>19</workgroup_id>
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<agent_id>0</agent_id>
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<action_log></action_log>
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<severity>low</severity>
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<assignment_count>0</assignment_count>
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<resolution></resolution>
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</bizIncidentTicket>
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</Set> |