mirror of
https://github.com/Combodo/iTop.git
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8c4e84dfaf
Designed to cope with the need to select tickets by operational status. The value of this attribute is computed by the framework. It depends on the actual ticket status (that attribute cannot be known by the root class because its definition varies from one type of ticket to another). The data model has been enriched with the new attribute Ticket::operational_status. Its value is 'active' unless the ticket status is either 'rejected', 'resolved' or 'closed'. The existing dashboards have been left unchanged but should be revised to fully benefit from the new attribute (e.g. Open requests, Open problems, etc.) Note: the alpha version of the compiler had already been committed by mistake a few days ago. SVN:trunk[3859]
751 lines
25 KiB
XML
Executable File
751 lines
25 KiB
XML
Executable File
<?xml version="1.0" encoding="UTF-8"?>
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<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.2">
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<classes>
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<class id="Problem" _delta="define">
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<parent>Ticket</parent>
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<properties>
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<comment><![CDATA[/**
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* Persistent classes for a CMDB
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*
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* @copyright Copyright (C) 2010-2012 Combodo SARL
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* @license http://opensource.org/licenses/AGPL-3.0
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*/]]></comment>
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<category>bizmodel,searchable,problemmgmt</category>
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<abstract>false</abstract>
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<key_type>autoincrement</key_type>
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<db_table>ticket_problem</db_table>
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<db_key_field>id</db_key_field>
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<db_final_class_field/>
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<naming>
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<attributes>
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<attribute id="ref"/>
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</attributes>
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</naming>
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<display_template/>
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<icon>images/problem.png</icon>
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<reconciliation>
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<attributes>
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<attribute id="ref"/>
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</attributes>
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</reconciliation>
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<order>
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<columns>
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<column id="ref" ascending="false"/>
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</columns>
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</order>
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</properties>
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<fields>
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<field id="status" xsi:type="AttributeEnum">
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<values>
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<value id="new">new</value>
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<value id="assigned">assigned</value>
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<value id="resolved">resolved</value>
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<value id="closed">closed</value>
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</values>
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<sql>status</sql>
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<default_value>new</default_value>
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<is_null_allowed>false</is_null_allowed>
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<display_style>list</display_style>
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</field>
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<field id="service_id" xsi:type="AttributeExternalKey">
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<filter>SELECT Service</filter>
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<dependencies>
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<attribute id="org_id"/>
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</dependencies>
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<sql>service_id</sql>
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<target_class>Service</target_class>
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<is_null_allowed>true</is_null_allowed>
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<on_target_delete>DEL_MANUAL</on_target_delete>
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<allow_target_creation>false</allow_target_creation>
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</field>
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<field id="service_name" xsi:type="AttributeExternalField">
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<extkey_attcode>service_id</extkey_attcode>
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<target_attcode>name</target_attcode>
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</field>
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<field id="servicesubcategory_id" xsi:type="AttributeExternalKey">
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<filter><![CDATA[SELECT ServiceSubcategory WHERE service_id = :this->service_id]]></filter>
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<dependencies>
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<attribute id="service_id"/>
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</dependencies>
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<sql>servicesubcategory_id</sql>
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<target_class>ServiceSubcategory</target_class>
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<is_null_allowed>true</is_null_allowed>
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<on_target_delete>DEL_MANUAL</on_target_delete>
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<allow_target_creation>false</allow_target_creation>
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</field>
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<field id="servicesubcategory_name" xsi:type="AttributeExternalField">
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<extkey_attcode>servicesubcategory_id</extkey_attcode>
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<target_attcode>name</target_attcode>
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</field>
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<field id="product" xsi:type="AttributeString">
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<sql>product</sql>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="impact" xsi:type="AttributeEnum">
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<values>
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<value id="1">1</value>
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<value id="2">2</value>
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<value id="3">3</value>
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</values>
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<sql>impact</sql>
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<default_value>1</default_value>
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<is_null_allowed>false</is_null_allowed>
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<display_style>list</display_style>
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</field>
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<field id="urgency" xsi:type="AttributeEnum">
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<values>
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<value id="1">1</value>
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<value id="2">2</value>
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<value id="3">3</value>
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<value id="4">4</value>
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</values>
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<sql>urgency</sql>
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<default_value>1</default_value>
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<is_null_allowed>false</is_null_allowed>
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<display_style>list</display_style>
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</field>
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<field id="priority" xsi:type="AttributeEnum">
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<values>
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<value id="1">1</value>
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<value id="2">2</value>
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<value id="3">3</value>
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<value id="4">4</value>
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</values>
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<sql>priority</sql>
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<default_value>1</default_value>
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<is_null_allowed>false</is_null_allowed>
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<display_style>list</display_style>
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</field>
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<field id="related_change_id" xsi:type="AttributeExternalKey">
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<filter><![CDATA[SELECT Change WHERE status != "closed"]]></filter>
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<sql>related_change_id</sql>
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<target_class>Change</target_class>
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<is_null_allowed>true</is_null_allowed>
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<on_target_delete>DEL_MANUAL</on_target_delete>
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</field>
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<field id="related_change_ref" xsi:type="AttributeExternalField">
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<extkey_attcode>related_change_id</extkey_attcode>
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<target_attcode>ref</target_attcode>
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</field>
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<field id="assignment_date" xsi:type="AttributeDateTime">
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<sql>assignment_date</sql>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="resolution_date" xsi:type="AttributeDateTime">
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<sql>resolution_date</sql>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="knownerrors_list" xsi:type="AttributeLinkedSet">
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<linked_class>KnownError</linked_class>
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<ext_key_to_me>problem_id</ext_key_to_me>
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<edit_mode>add_only</edit_mode>
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<count_min>0</count_min>
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<count_max>0</count_max>
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</field>
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<field id="related_request_list" xsi:type="AttributeLinkedSet">
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<linked_class>UserRequest</linked_class>
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<ext_key_to_me>parent_problem_id</ext_key_to_me>
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<edit_mode>add_remove</edit_mode>
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<count_min>0</count_min>
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<count_max>0</count_max>
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</field>
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<field id="related_incident_list" xsi:type="AttributeLinkedSet">
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<linked_class>Incident</linked_class>
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<ext_key_to_me>parent_problem_id</ext_key_to_me>
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<edit_mode>add_remove</edit_mode>
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<count_min>0</count_min>
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<count_max>0</count_max>
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</field>
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</fields>
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<lifecycle>
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<attribute>status</attribute>
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<stimuli>
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<stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
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<stimulus id="ev_reassign" xsi:type="StimulusUserAction"/>
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<stimulus id="ev_resolve" xsi:type="StimulusUserAction"/>
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<stimulus id="ev_close" xsi:type="StimulusUserAction"/>
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</stimuli>
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<states>
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<state id="new">
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<flags>
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<attribute id="ref">
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<read_only/>
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</attribute>
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<attribute id="org_id">
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<must_prompt/>
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</attribute>
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<attribute id="team_id">
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<hidden/>
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</attribute>
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<attribute id="agent_id">
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<hidden/>
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</attribute>
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<attribute id="description">
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<must_prompt/>
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</attribute>
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<attribute id="start_date">
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<read_only/>
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</attribute>
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<attribute id="last_update">
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<read_only/>
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</attribute>
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<attribute id="close_date">
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<hidden/>
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</attribute>
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<attribute id="service_id">
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<normal/>
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</attribute>
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<attribute id="servicesubcategory_id">
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<normal/>
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</attribute>
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<attribute id="product">
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<normal/>
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</attribute>
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<attribute id="impact">
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<must_prompt/>
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</attribute>
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<attribute id="urgency">
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<must_prompt/>
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</attribute>
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<attribute id="priority">
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<read_only/>
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</attribute>
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<attribute id="related_change_id">
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<normal/>
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</attribute>
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<attribute id="assignment_date">
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<hidden/>
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</attribute>
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<attribute id="resolution_date">
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<hidden/>
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</attribute>
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</flags>
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<transitions>
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<transition id="ev_assign">
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<target>assigned</target>
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<actions>
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<action>
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<verb>SetCurrentDate</verb>
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<params>
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<param xsi:type="attcode">assignment_date</param>
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</params>
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</action>
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</actions>
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</transition>
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</transitions>
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</state>
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<state id="assigned">
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<inherit_flags_from>new</inherit_flags_from>
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<flags>
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<attribute id="title"/>
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<attribute id="team_id">
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<mandatory/>
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<must_prompt/>
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</attribute>
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<attribute id="agent_id">
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<mandatory/>
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<must_prompt/>
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</attribute>
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<attribute id="assignment_date">
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<read_only/>
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</attribute>
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<attribute id="service_id"/>
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<attribute id="servicesubcategory_id"/>
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<attribute id="product"/>
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<attribute id="impact"/>
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<attribute id="urgency"/>
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<attribute id="related_change_id"/>
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</flags>
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<transitions>
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<transition id="ev_reassign">
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<target>assigned</target>
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<actions/>
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</transition>
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<transition id="ev_resolve">
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<target>resolved</target>
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<actions>
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<action>
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<verb>SetCurrentDate</verb>
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<params>
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<param xsi:type="attcode">resolution_date</param>
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</params>
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</action>
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</actions>
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</transition>
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</transitions>
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</state>
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<state id="resolved">
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<inherit_flags_from>assigned</inherit_flags_from>
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<flags>
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<attribute id="caller_id">
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<read_only/>
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</attribute>
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<attribute id="service_id">
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<mandatory/>
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</attribute>
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<attribute id="servicesubcategory_id">
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<must_prompt/>
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</attribute>
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<attribute id="product">
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<must_prompt/>
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</attribute>
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<attribute id="impact">
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<read_only/>
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</attribute>
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<attribute id="urgency">
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<read_only/>
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</attribute>
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<attribute id="org_id">
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<read_only/>
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</attribute>
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<attribute id="team_id">
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<read_only/>
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</attribute>
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<attribute id="agent_id">
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<read_only/>
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</attribute>
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<attribute id="title">
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<read_only/>
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</attribute>
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<attribute id="description">
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<read_only/>
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</attribute>
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</flags>
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<transitions>
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<transition id="ev_reassign">
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<target>assigned</target>
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<actions/>
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</transition>
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<transition id="ev_close">
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<target>closed</target>
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<actions>
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<action>
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<verb>SetCurrentDate</verb>
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<params>
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<param xsi:type="attcode">close_date</param>
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</params>
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</action>
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</actions>
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</transition>
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</transitions>
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</state>
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<state id="closed">
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<inherit_flags_from>resolved</inherit_flags_from>
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<flags>
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<attribute id="private_log">
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<read_only/>
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</attribute>
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<attribute id="related_change_id">
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<read_only/>
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</attribute>
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<attribute id="close_date">
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<read_only/>
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</attribute>
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<attribute id="service_id">
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<read_only/>
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</attribute>
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<attribute id="servicesubcategory_id">
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<read_only/>
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</attribute>
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<attribute id="product">
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<read_only/>
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</attribute>
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</flags>
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<transitions/>
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</state>
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</states>
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</lifecycle>
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<methods>
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<method id="SetAssignedDate">
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<comment><![CDATA[/**
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* To be deprecated: use SetCurrentDate() instead
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* @return void
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*/]]></comment>
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<static>false</static>
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<access>public</access>
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<type>LifecycleAction</type>
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<code><![CDATA[ public function SetAssignedDate($sStimulusCode)
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{
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$this->Set('assignment_date', time());
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return true;
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}]]></code>
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</method>
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<method id="SetResolveDate">
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<comment><![CDATA[/**
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* To be deprecated: use SetCurrentDate() instead
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* @return void
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*/]]></comment>
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<static>false</static>
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<access>public</access>
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<type>LifecycleAction</type>
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<code><![CDATA[ public function SetResolveDate($sStimulusCode)
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{
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$this->Set('resolution_date', time());
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return true;
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}]]></code>
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</method>
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<method id="SetClosureDate">
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<comment><![CDATA[/**
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* To be deprecated: use SetCurrentDate() instead
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* @return void
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*/]]></comment>
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<static>false</static>
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<access>public</access>
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<type>LifecycleAction</type>
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<code><![CDATA[ public function SetClosureDate($sStimulusCode)
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{
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$this->Set('close_date', time());
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return true;
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}]]></code>
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</method>
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<method id="ComputePriority">
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<comment>/** Compute the priority of the ticket based on its impact and urgency
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* @return integer The priority of the ticket 1(high) .. 3(low)
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*/</comment>
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<static>false</static>
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<access>public</access>
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<type>LifecycleAction</type>
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<code><![CDATA[ public function ComputePriority()
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{
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// priority[impact][urgency]
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$aPriorities = array(
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// single person
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1 => array(
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1 => 1,
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2 => 1,
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3 => 2,
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4 => 4,
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),
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// a group
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2 => array(
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1 => 1,
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2 => 2,
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3 => 3,
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4 => 4,
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),
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// a departement!
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3 => array(
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1 => 2,
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2 => 3,
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3 => 3,
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4 => 4,
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),
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);
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$iPriority = 1;
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if (isset($aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')]))
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{
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$iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
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}
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return $iPriority;
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}]]></code>
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</method>
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<method id="ComputeValues">
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<static>false</static>
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<access>public</access>
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<type>Overload-DBObject</type>
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<code><![CDATA[ public function ComputeValues()
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{
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// Compute the priority of the ticket
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$this->Set('priority', $this->ComputePriority());
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}]]></code>
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</method>
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<method id="OnInsert">
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<static>false</static>
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<access>protected</access>
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<type>Overload-DBObject</type>
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<code><![CDATA[ protected function OnInsert()
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{
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$this->Set('start_date', time());
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$this->Set('last_update', time());
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}]]></code>
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</method>
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<method id="OnUpdate">
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<static>false</static>
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<access>protected</access>
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<type>Overload-DBObject</type>
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<code><![CDATA[ protected function OnUpdate()
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{
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$this->Set('last_update', time());
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}]]></code>
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</method>
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</methods>
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<presentation>
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<details>
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<items>
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<item id="functionalcis_list">
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<rank>10</rank>
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</item>
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<item id="contacts_list">
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<rank>20</rank>
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</item>
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<item id="knownerrors_list">
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<rank>30</rank>
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</item>
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<item id="workorders_list">
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<rank>40</rank>
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</item>
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<item id="related_request_list">
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<rank>50</rank>
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</item>
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<item id="related_incident_list">
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<rank>50</rank>
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</item>
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<item id="col:col1">
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<rank>60</rank>
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<items>
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<item id="fieldset:Ticket:baseinfo">
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<rank>10</rank>
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<items>
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<item id="ref">
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<rank>10</rank>
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</item>
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<item id="title">
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<rank>20</rank>
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</item>
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<item id="org_id">
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<rank>30</rank>
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</item>
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<item id="status">
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<rank>40</rank>
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</item>
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<item id="priority">
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<rank>50</rank>
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</item>
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<item id="service_id">
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<rank>60</rank>
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</item>
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<item id="servicesubcategory_id">
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<rank>70</rank>
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|
</item>
|
|
<item id="product">
|
|
<rank>80</rank>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
<item id="fieldset:Ticket:moreinfo">
|
|
<rank>20</rank>
|
|
<items>
|
|
<item id="impact">
|
|
<rank>10</rank>
|
|
</item>
|
|
<item id="urgency">
|
|
<rank>20</rank>
|
|
</item>
|
|
<item id="description">
|
|
<rank>30</rank>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
<item id="col:col2">
|
|
<rank>70</rank>
|
|
<items>
|
|
<item id="fieldset:Ticket:date">
|
|
<rank>10</rank>
|
|
<items>
|
|
<item id="start_date">
|
|
<rank>10</rank>
|
|
</item>
|
|
<item id="last_update">
|
|
<rank>20</rank>
|
|
</item>
|
|
<item id="assignment_date">
|
|
<rank>30</rank>
|
|
</item>
|
|
<item id="resolution_date">
|
|
<rank>40</rank>
|
|
</item>
|
|
<item id="close_date">
|
|
<rank>50</rank>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
<item id="fieldset:Ticket:contact">
|
|
<rank>20</rank>
|
|
<items>
|
|
<item id="caller_id">
|
|
<rank>10</rank>
|
|
</item>
|
|
<item id="team_id">
|
|
<rank>20</rank>
|
|
</item>
|
|
<item id="agent_id">
|
|
<rank>30</rank>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
<item id="fieldset:Ticket:relation">
|
|
<rank>30</rank>
|
|
<items>
|
|
<item id="related_change_id">
|
|
<rank>10</rank>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
</items>
|
|
</item>
|
|
</items>
|
|
</details>
|
|
<search>
|
|
<items>
|
|
<item id="ref">
|
|
<rank>10</rank>
|
|
</item>
|
|
<item id="title">
|
|
<rank>20</rank>
|
|
</item>
|
|
<item id="org_id">
|
|
<rank>30</rank>
|
|
</item>
|
|
<item id="start_date">
|
|
<rank>40</rank>
|
|
</item>
|
|
<item id="status">
|
|
<rank>50</rank>
|
|
</item>
|
|
<item id="operational_status">
|
|
<rank>55</rank>
|
|
</item>
|
|
<item id="service_id">
|
|
<rank>60</rank>
|
|
</item>
|
|
<item id="servicesubcategory_id">
|
|
<rank>70</rank>
|
|
</item>
|
|
<item id="product">
|
|
<rank>80</rank>
|
|
</item>
|
|
<item id="impact">
|
|
<rank>90</rank>
|
|
</item>
|
|
<item id="urgency">
|
|
<rank>100</rank>
|
|
</item>
|
|
<item id="priority">
|
|
<rank>110</rank>
|
|
</item>
|
|
<item id="caller_id">
|
|
<rank>120</rank>
|
|
</item>
|
|
<item id="team_id">
|
|
<rank>130</rank>
|
|
</item>
|
|
<item id="agent_id">
|
|
<rank>140</rank>
|
|
</item>
|
|
<item id="close_date">
|
|
<rank>150</rank>
|
|
</item>
|
|
</items>
|
|
</search>
|
|
<list>
|
|
<items>
|
|
<item id="title">
|
|
<rank>10</rank>
|
|
</item>
|
|
<item id="org_id">
|
|
<rank>20</rank>
|
|
</item>
|
|
<item id="start_date">
|
|
<rank>30</rank>
|
|
</item>
|
|
<item id="status">
|
|
<rank>40</rank>
|
|
</item>
|
|
<item id="operational_status">
|
|
<rank>45</rank>
|
|
</item>
|
|
<item id="service_id">
|
|
<rank>50</rank>
|
|
</item>
|
|
<item id="priority">
|
|
<rank>60</rank>
|
|
</item>
|
|
</items>
|
|
</list>
|
|
</presentation>
|
|
</class>
|
|
</classes>
|
|
<menus>
|
|
<menu id="ProblemManagement" xsi:type="MenuGroup" _delta="define_if_not_exists">
|
|
<rank>42</rank>
|
|
</menu>
|
|
<menu id="Problem:Shortcuts" xsi:type="TemplateMenuNode" _delta="define_if_not_exists">
|
|
<rank>5</rank>
|
|
<parent>ProblemManagement</parent>
|
|
<template_file/>
|
|
</menu>
|
|
<menu id="Problem:Overview" xsi:type="DashboardMenuNode" _delta="define">
|
|
<rank>0</rank>
|
|
<parent>ProblemManagement</parent>
|
|
<definition>
|
|
<layout>DashboardLayoutTwoCols</layout>
|
|
<title>UI:ProblemMgmtMenuOverview:Title</title>
|
|
<cells>
|
|
<cell id="0">
|
|
<rank>0</rank>
|
|
<dashlets>
|
|
<dashlet id="1" xsi:type="DashletGroupByBars">
|
|
<rank>0</rank>
|
|
<title>UI-ProblemManagementOverview-ProblemByService</title>
|
|
<query>SELECT Problem</query>
|
|
<group_by>service_id</group_by>
|
|
<style>bars</style>
|
|
</dashlet>
|
|
</dashlets>
|
|
</cell>
|
|
<cell id="1">
|
|
<rank>1</rank>
|
|
<dashlets>
|
|
<dashlet id="2" xsi:type="DashletGroupByPie">
|
|
<rank>0</rank>
|
|
<title>UI-ProblemManagementOverview-ProblemByPriority</title>
|
|
<query>SELECT Problem</query>
|
|
<group_by>priority</group_by>
|
|
<style>pie</style>
|
|
</dashlet>
|
|
</dashlets>
|
|
</cell>
|
|
<cell id="2">
|
|
<rank>2</rank>
|
|
<dashlets>
|
|
<dashlet id="3" xsi:type="DashletObjectList">
|
|
<rank>0</rank>
|
|
<title>UI-ProblemManagementOverview-ProblemUnassigned</title>
|
|
<query>SELECT Problem WHERE status IN ("new")</query>
|
|
<menu>false</menu>
|
|
</dashlet>
|
|
</dashlets>
|
|
</cell>
|
|
</cells>
|
|
</definition>
|
|
</menu>
|
|
<menu id="NewProblem" xsi:type="NewObjectMenuNode" _delta="define">
|
|
<rank>1</rank>
|
|
<parent>ProblemManagement</parent>
|
|
<class>Problem</class>
|
|
</menu>
|
|
<menu id="SearchProblems" xsi:type="SearchMenuNode" _delta="define">
|
|
<rank>2</rank>
|
|
<parent>ProblemManagement</parent>
|
|
<class>Problem</class>
|
|
</menu>
|
|
<menu id="Problem:MyProblems" xsi:type="OQLMenuNode" _delta="define">
|
|
<rank>1</rank>
|
|
<parent>Problem:Shortcuts</parent>
|
|
<oql><![CDATA[SELECT Problem WHERE agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")]]></oql>
|
|
<do_search/>
|
|
</menu>
|
|
<menu id="Problem:OpenProblems" xsi:type="OQLMenuNode" _delta="define">
|
|
<rank>2</rank>
|
|
<parent>Problem:Shortcuts</parent>
|
|
<oql><![CDATA[SELECT Problem WHERE status IN ("new", "assigned", "resolved")]]></oql>
|
|
<do_search>1</do_search>
|
|
</menu>
|
|
</menus>
|
|
</itop_design>
|